Posted on 
Oct 17, 2023

Data Analyst

Mid-Senior ICs
Data Science + Analytics
Citizens Advice
Citizens Advice
Citizens Advice
Nonprofit & Government

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Our network of charities offers confidential advice online, over the phone, and in person, for free.

Job Description

We’re looking to recruit an excellent data analyst to join our team. 

We are looking for someone who has an excellent and diverse set of data skills and wants the opportunity to use them to benefit the millions of people who use our services every year. 

You will be working with the Remote Advice Platforms team. The Remote Advice Platforms team is charged with ownership of Citizens Advice’s new phone platform. This will involve working with stakeholders to understand their data reporting requirements, building dashboards to spec and presenting regular pieces of analysis to help them understand the service delivery performance.

You will need to work closely with colleagues across the wider Data and Analysis team, as well as with colleagues in operations and the Remote Advice Platforms team.  We need someone who has a flexible approach to work, can use their initiative and who understands how important the processes behind good data analysis are. 

Please provide details in your cover letter to evidence the following essential criteria:

  • Excellent numerical, analytical and statistical skills with proven ability and experience of using these in complex analysis tasks. 
  • Ability to develop written reports for different audiences, demonstrating understanding of the different needs of various user groups.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants

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Data Science + Analytics
Data Science + Analytics