Dealer Relations Account Executive, Level 1
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.
What you'll do
- 2+ years of sales experience working within a target driven sales environment
- Retention/nurturing, renewals, upsell/cross-sell is a must
- Churn reduction experience would be an advantage
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organizational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- Automotive experience a plus
What you'll bring
- 2-5 years of sales experience in a closing role
- Bachelor’s Degree or Equivalent professional experience
- Strong sense of customer service
- Sales pipeline forecasting experience
- Good organizational & problem-solving abilities
- Able to adapt to change within a rapidly evolving business environment
- Strong internal motivation
- Industry experience a plus
Role overview
The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.
What you'll do
- 2+ years of sales experience working within a target driven sales environment
- Retention/nurturing, renewals, upsell/cross-sell is a must
- Churn reduction experience would be an advantage
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organizational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- Automotive experience a plus
What you'll bring
- 2-5 years of sales experience in a closing role
- Bachelor’s Degree or Equivalent professional experience
- Strong sense of customer service
- Sales pipeline forecasting experience
- Good organizational & problem-solving abilities
- Able to adapt to change within a rapidly evolving business environment
- Strong internal motivation
- Industry experience a plus