Posted on 
Oct 17, 2023

Digital Accessibility Manager

Citizens Advice
Citizens Advice
Citizens Advice
Nonprofit & Government

We give people the knowledge and confidence they need to find their way forward - whoever they are, and whatever their problem. Our network of charities offers confidential advice online, over the phone, and in person, for free.

Job Description

As a digital accessibility manager, you’ll be leading and progressing Citizens Advice’s digital accessibility vision and objectives. You’ll be defining and assuring good digital accessibility practice across Citizens Advice, whilst influencing, leading and mentoring others. You’ll be responsible for ensuring the right conditions and environment for teams to work effectively, and advocate for an equity-centred approach to enable teams to prioritise digital accessibility across all platforms, services and products. 

You’ll work with product designers, product managers, user researchers, service designers, content designers, data people, developers, and delivery experts in an agile environment. You’ll also be building relationships with cross-organisational teams and stakeholders, to foster support for new digital accessibility initiatives, including driving Citizens Advice’s digital accessibility maturity programme.

We're looking for someone passionate about designing accessible services for those who find themselves in vulnerable situations and helping solve society’s most complex problems. Our products and services will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

If this sounds like a good fit for you please provide details in your CV to evidence the following essential criteria:

  • Experience in digital accessibility and inclusive design, all the way from a strategic level down to the design of components.
  • Experienced in making and leading accessible design decisions, following the Web Content Accessibility Guidelines (WCAG) 
  • Experience in leading multidisciplinary teams to put digital accessibility first when designing, developing, testing and procuring digital products; and in improving both new and existing products in a large and complex organisation, including all the different stages of product creation.
  • Passion for growing new leaders, developing accessibility skills and careers through matrix management, and inspiring and motivating people to do their best work.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. 

Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. If you are disabled and meet our minimum criteria you will be guaranteed an interview for this role and we will provide reasonable adjustments as needed. We follow the social model of disability.

We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. 

Our commitment to colleague wellbeing is reflected in us being awarded Gold in the Health & Wellbeing category, as well as Overall Winners, at the Employee Experience Awards 2022.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

In the event of a high number of applications, we reserve the right to close the application early. 

This vacancy closes at 23.59 on the closing date. 

For more information about the organisation, our values and benefits please see the following link - Information, values and benefits

Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants

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