Posted on 
Jun 6, 2024

Instructional Designer

New York
Justworks
Justworks
Justworks
Private
1001-5000
HR & Recruiting

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

Job Description

Who You Are

===============

You possess high-impact communication skills. You’re energetic and passionate about both training and technology.  You are a natural leader. Learning and development bring you excitement, and you’re eager to leverage your skills in a fast-paced, entrepreneurial environment.

As an Instructional Designer, you will create and manage training for new hires and tenured reps for our client-facing teams.  You will own the content and metrics for our learning management system for those client-facing teams.

Your role entails remaining extremely process-driven and tracking records of performance. You will be working closely with various departments, including Sales and Customer Success to support the delivery and certification of new hires and ongoing training to our client-facing teams.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Responsible for online course creation to support our client-facing teams
  • Work with subject matter experts to determine the efficiency of the course designs
  • Conduct research and collaborate with subject matter experts to determine goals for the requested training
  • Conduct skills gap analyses to identify areas of improvement for the online courses
  • Create learnings using different delivery methods and ensure all types of learners are accounted for
  • Create and document best practices and standard operating procedures for our internal team
  • Ensure adequate tracking/metrics of training to measure the impact
  • Manage and update content in our learning management system for sales and customer support
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As an Instructional Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive, and seeks to understand both the cause and effect of a situation.
  • Results-driven- consistently achieves results, even under difficult circumstances.
  • Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
  • Adaptability- the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented- identifies the source of a question or challenge and provides the right or a better, way of doing things.
  • Curious- the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A minimum of 1.5 years of demonstrated experience creating digital learning experiences
  • Enthusiasm for learning and development
  • Proficiency in creating training and documentation using a variety of delivery methods including, but not limited to online course creation, in-person, webinars, Video, and self-guided How-To Manuals
  • Excellent oral and written communication skills, particularly as it relates to communicating both simple and complex concepts
  • Energetic, creative, and passionate about training and technology

The base wage range for this position based in our New York City Office is targeted at $86,000.00 to $94,600.00 per year.

#LI-Hybrid #LI-KC2

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You possess high-impact communication skills. You’re energetic and passionate about both training and technology.  You are a natural leader. Learning and development bring you excitement, and you’re eager to leverage your skills in a fast-paced, entrepreneurial environment.

As an Instructional Designer, you will create and manage training for new hires and tenured reps for our client-facing teams.  You will own the content and metrics for our learning management system for those client-facing teams.

Your role entails remaining extremely process-driven and tracking records of performance. You will be working closely with various departments, including Sales and Customer Success to support the delivery and certification of new hires and ongoing training to our client-facing teams.

Your Success Profile

What You Will Work On

  • Responsible for online course creation to support our client-facing teams
  • Work with subject matter experts to determine the efficiency of the course designs
  • Conduct research and collaborate with subject matter experts to determine goals for the requested training
  • Conduct skills gap analyses to identify areas of improvement for the online courses
  • Create learnings using different delivery methods and ensure all types of learners are accounted for
  • Create and document best practices and standard operating procedures for our internal team
  • Ensure adequate tracking/metrics of training to measure the impact
  • Manage and update content in our learning management system for sales and customer support
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As an Instructional Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive, and seeks to understand both the cause and effect of a situation.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented - identifies the source of a question or challenge and provides the right or a better, way of doing things.
  • Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

  • A minimum of 1.5 years of demonstrated experience creating digital learning experiences
  • Enthusiasm for learning and development
  • Proficiency in creating training and documentation using a variety of delivery methods including, but not limited to online course creation, in-person, webinars, Video, and self-guided How-To Manuals 
  • Excellent oral and written communication skills, particularly as it relates to communicating both simple and complex concepts
  • Energetic, creative, and passionate about training and technology

The base wage range for this position based in our New York City Office is targeted at $86,000.00 to $94,600.00 per year.

#LI-Hybrid #LI-KC2

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.  Salary ranges for positions based in other locations may differ based on the cost of labor in that location. 

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.

Our DEIB Report and Our DEI Commitment

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New York
New York
JavaScript
JavaScript
Ruby
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Ruby On Rails
Ruby On Rails
MySQL
MySQL
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Hybrid
Hybrid