Posted on 
May 15, 2024

Product Support Engineer- Triage | Hyderabad

Entry-level, Junior, or Associate
Engineering, IT
Boomi
Boomi
Boomi
Private
1001-5000
Software, Security & Developer Tools

Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.

Job Description

Job Summary:

As a Boomi Product Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

You’ll be a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

What you’ll do:

  • Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
  • Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
  • Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
  • Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
  • Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

*Work hours: 1:30am - 10:30am IST / 4pm - 1pm EDT (Monday - Friday); hours flexibility; hybrid

 

The experience you bring:

  • 2-3 years customer facing experience
  • Ability to explain technical details to both technical and non-technical audiences
  • Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
  • Basic knowledge of Windows and Linux OS
  • Basic knowledge of cloud-based software applications (including installation, administration, and troubleshooting)
  • Able to show patience, empathy, and compassion
  • Passion for problem solving, continuous learning, and staying up to date on new technology and trends.

Bonus points if you have:

  • Advanced knowledge of performance tuning techniques and tools
  • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
  • Understanding of database administration
  • Understanding of network fundamentals, including network trace analysis
  • API design and development experience
  • Thorough understanding of how data is transmitted securely across the network
  • Boomi platform certifications and/or knowledge
  • NetSuite, Salesforce, Hadoop, Linux system administration
  • Knowledge of Postman and OAuth 2.0
  • IT Consultant or Software Developer experience

Shift Timing - 1.30AM IST to 10.30AM IST

#LI-KT1

Job Summary:

As a Boomi Product Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

You’ll be a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

What you’ll do:

  • Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team

  • Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking

  • Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis

  • Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary

  • Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

*Work hours: 1:30am - 10:30am IST / 4pm - 1pm EDT (Monday - Friday); hours flexibility; hybrid

 

The experience you bring:

  • 2-3 years customer facing experience

  • Ability to explain technical details to both technical and non-technical audiences

  • Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script

  • Basic knowledge of Windows and Linux OS

  • Basic knowledge of cloud-based software applications (including installation, administration, and troubleshooting)

  • Able to show patience, empathy, and compassion

  • Passion for problem solving, continuous learning, and staying up to date on new technology and trends.

Bonus points if you have:

  • Advanced knowledge of performance tuning techniques and tools

  • Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)

  • Understanding of database administration

  • Understanding of network fundamentals, including network trace analysis

  • API design and development experience

  • Thorough understanding of how data is transmitted securely across the network

  • Boomi platform certifications and/or knowledge

  • NetSuite, Salesforce, Hadoop, Linux system administration

  • Knowledge of Postman and OAuth 2.0

  • IT Consultant or Software Developer experience

Shift Timing - 1.30AM IST to 10.30AM IST

#LI-KT1

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Engineering
Engineering
IT
IT
Hybrid
Hybrid