Staff Site Reliability Engineer

We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As an independent subsidiary of Samsung, our corporate offices are based in Minneapolis, the Bay Area, and remote home offices throughout the US.

More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.

SmartThings’ culture is built around our core values, offering singular opportunities to make a real, immediate impact in every role. With our focus on trusted ownership, connected leadership, and radical empathy, we embrace inclusive practices and celebrate everyone’s uniqueness on our team.

Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!

About The Team SmartThings is seeking a Staff Site Reliability Engineer to be the technical leader on a newly formed SRE team whose mission is to drive platform reliability and operations improvements across critical areas such as availability, latency, efficiency, capacity, change management, monitoring and incident response. This is a unique and exciting opportunity that will fill in a critical platform need by providing technical leadership and expertise at a platform level to complement service team operations and practices while also helping to guide the SmartThings operational practices and culture through team level engagements.

Key Responsibilities

• Monitoring and metrics

  • Work with global engineering stakeholders to establish a higher level platform dashboard that will allows a shared centralized view of key platform metrics
  • Work closely with service teams to build and maintain an SLO framework
  • Support critical hardware and software releases and product launches
  • Create, monitor, and maintain platform monitors and assist in triage

• Actively participate and improve the SmartThings Incident Commander Group

• Evaluation, development, and help with focused adoption efforts

  • Help onboard teams to new ideas, concepts, or priorities. This will cover a diverse set of topics, but examples of this would include new best practices identified from looking at post mortems, new cross team cost saving ideas, new deployment techniques, or network architecture
  • Influence the product architecture and roadmap to make sure the customer-experienced reliability is always a key consideration for new product features

• Best practice development and evaluation

  • Review post mortems and look for areas of optimizations, patterns we should focus on, and work to correct these by working with teams or building company wide best practices
  • Facilitate a community of practice for operations and site reliability concepts to extend the capabilities of service teams through a culture of trust and team empowerment
  • Mentor engineers on Site Reliability Engineering principles, practices and tools

• Develop Platform Reliability Operational Health Guidance

   

Skills Knowledge and Expertise

Inclusive Hiring Practices

Our hiring team is passionate about diversity, equity and inclusion, and the data shows that candidates from underrepresented groups are less likely than others to apply for a career opportunity if their qualifications and experience don’t appear to be an identical match. We welcome candidates from every professional background, so even if you aren’t certain you meet every requirement, we encourage you to apply!

What You Bring On Day One (Required Qualifications)

• Bachelor’s degree in Computer Science or Electrical/Computer Engineering or similar experience
• Awareness of, and ability to reason about, modern distributed software design patterns and cloud systems architecture, including microservices, containers, load-balancing, queuing, caching etc
• Expertise in analyzing and fixing large-scale distributed systems
• Experience with AWS cloud technologies
• Programming experience with an object oriented programming language
• Proficiency in Linux Operating Systems
• 5+ years of experience working on highly available, fault tolerant distributed systems
• Excellent communication skills, including the ability to build trust and influence others
• 8+ years of related professional experience

Desired Skills

• Experience working across time zones, geographies, languages, and cultures.

• Experience working in the IoT Industry

• Experience leading change initiatives or coaching cloud operations

• A deep understanding of web technologies and site reliability engineering (SRE).

• Experience as a technical lead

• Experience working in a multi-cloud service provider environment

   

SmartThings Benefits

Why You’ll Love Working at SmartThings

• You’ll receive a competitive compensation package and comprehensive health benefits (medical, dental, vision, HSA with employer contribution, life & disability insurance, a competitive 401(k) with a 5% employer match, and more)
• You’ll have access to generous paid leave for parents, including 8 weeks Parental Leave and 8 more weeks for Childbirth Recovery Leave paid at 100%
• You’ll enjoy work/life flexibility through our unlimited PTO plan, Summer Fridays, 12 paid holidays each year, and an emphasis on work/life balance.
• Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and you’ll have opportunities to join forums and groups and participate in our ongoing projects.
• We are a group of bright, kind, and goal-oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
• We are a successful, fast-growing company at the forefront of IoT.
• We are a technologically and data-driven business.
• We are committed to our customers and developers.
• We love solving problems, thinking creatively, and trying new things.
• We believe in autonomy & taking initiative.
• We take what we do seriously–we don’t take ourselves seriously.
• We have a smart, experienced leadership team that wants to do it right and is open to new ideas.

San Francisco Bay Area & New York: $162,544 - $243,816 Boston, Los Angeles, San Diego, Seattle, Washington DC: $142,845- $214,268 Chicago, Denver, Portland: $130,291 - $195,437 All other US metropolitan areas: $128,148 - $192,222 *These ranges may be higher or lower in other areas due to geographic differentials in the labor market.



About SmartThings

Creating a safer, smarter world with you.

SmartThings brings your home to life by being the leading open platform for the consumer Internet of Things. Bringing together developers, device makers, and service providers to make the world a smarter place. From a door that knows when to lock itself, to a living room that can get the party started or a sink that can help to call a plumber; the opportunities are endless to make everyday objects around us more useful. So if you’re innovative, not afraid to challenge status quo, collaborative and have a passion for technology, then you’ve found your next home with SmartThings!