Staff Technical Program Manager
SmartThings is a home automation company that is dedicated to making life simpler, safer, and more entertaining.
Job Description
We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As an independent subsidiary of Samsung, our corporate offices are based in Minneapolis, the Bay Area, and remote home offices throughout the US.
More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.
SmartThings’ culture is built around our core values, offering singular opportunities to make a real, immediate impact in every role. With our focus on trusted ownership, connected leadership, and radical empathy, we embrace inclusive practices and celebrate everyone’s uniqueness on our team.Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!
About The Role
SmartThings is seeking a Senior Data Analyst to join our Product Operations team. Collaborating closely with leaders across the organization, you will play a pivotal role in establishing and leading new data analytics initiatives at SmartThings. You will be responsible for leveraging data to gain valuable insights, power data-driven decision-making, and enhance the overall performance and user experience of our smart home solutions. This is a unique opportunity to shape the future of SmartThings through analytics and drive innovation in the IoT domain.
Department Product & Design
Workplace type Hybrid
Reporting To Joan Soskin
Key Responsibilities
- Collaborate with Samsung's Big Data Center and other global data teams to power our product decisions by enhancing existing datasets, reporting, and dashboards.
- Act as a data-driven thought partner to our Product Managers and Product leadership team. Educate our teams to help us ask better questions, interpret findings more effectively, and drive informed decision making.
- Develop or enhance self-service data tools to power insight, discovery, and communication. Conduct individual analyses when needed to drive business objectives, and facilitate training.
- Build and execute on a roadmap for data enhancements to align with SmartThings' product vision and business objectives. Understand and communicate the building blocks needed, identify any gaps, and drive progress toward best-in-class practices.
- Support data collection, governance, and compliance initiatives in partnership with teams across SmartThings globally. Identify and collect relevant data from different sources, ensuring data accuracy and completeness. Partner with global security teams to ensure compliance with data privacy regulations and data governance policies while handling sensitive information and conducting analyses.
- Provide technical leadership by staying up-to-date with industry best practices, trends, and emerging technologies to continuously improve our approach.
Skills Knowledge and Expertise
Inclusive Hiring Practices
Our hiring team is passionate about diversity, equity and inclusion, and the data shows that candidates from underrepresented groups are less likely than others to apply for a career opportunity if their qualifications and experience don’t appear to be an identical match. We welcome candidates from every professional background, so even if you aren’t certain you meet every requirement, we encourage you to apply!
What You Bring On Day One (Required Qualifications)
- Proficiency in data analysis tools/programming languages such as Python, R, SQL, or similar, and experience with data visualization
- Strong analytical mindset, customer orientation, and curiosity
- Excellent communication and collaboration skills, with the ability to work effectively with diverse teams and stakeholders around the globe
- Ability to shift effectively between detail-oriented work and big-picture thinking
- 5+ years of experience in data analytics, or similar role
- Bachelor's or Master's degree in Data Science, Computer Science, Statistics, or a related field, or equivalent experience.
Desired Skills
- Experience with data visualization tools (e.g., Superset, Power BI, Tableau)
- Passion for IoT and smart home technologies, with a desire to contribute to an industry-leading company.
- Knowledge of Korean language
- International business and organizational experience
SmartThings Benefits
Why You’ll Love Working at SmartThings
- You’ll receive a competitive compensation package and comprehensive health benefits (medical, dental, vision, HSA with employer contribution, life & disability insurance, a competitive 401(k) with a 5% employer match, and more)
- You’ll have access to generous paid leave for parents, including 8 weeks Parental Leave and 8 more weeks for Childbirth Recovery Leave paid at 100%
- You’ll enjoy work/life flexibility through our unlimited PTO plan, Summer Fridays, 12 paid holidays each year, and an emphasis on work/life balance.
- Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and you’ll have opportunities to join forums and groups and participate in our ongoing projects.
- We are a group of bright, kind, and goal-oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
- We are a successful, fast-growing company at the forefront of IoT.
- We are a technologically and data-driven business.
- We are committed to our customers and developers.
- We love solving problems, thinking creatively, and trying new things.
- We believe in autonomy & taking initiative.
- We take what we do seriously–we don’t take ourselves seriously.
- We have a smart, experienced leadership team that wants to do it right and is open to new ideas.
About SmartThings
Creating a safer, smarter world with you.
SmartThings brings your home to life by being the leading open platform for the consumer Internet of Things. Bringing together developers, device makers, and service providers to make the world a smarter place. From a door that knows when to lock itself, to a living room that can get the party started or a sink that can help to call a plumber; the opportunities are endless to make everyday objects around us more useful. So if you’re innovative, not afraid to challenge status quo, collaborative and have a passion for technology, then you’ve found your next home with SmartThings!
We’re SmartThings, one of the leading IoT ecosystems in the world, creating the most effortless way for anyone to create a smart home. As an independent subsidiary of Samsung, our corporate offices are based in Minneapolis, the Bay Area, and remote home offices throughout the US.
More than 270 million people worldwide use SmartThings to control and manage their connected life. SmartThings delivers simple, powerful experiences across Samsung’s leading portfolio of phones, TVs, and appliances. We offer the most versatile smart home experience as an open platform with a rich partner ecosystem. As a founding member of Matter, we are a leader in the industry to help make smart homes more secure, reliable and seamless to use.
SmartThings’ culture is built around our core values, offering singular opportunities to make a real, immediate impact in every role. With our focus on trusted ownership, connected leadership, and radical empathy, we embrace inclusive practices and celebrate everyone’s uniqueness on our team.
Like the smartphone revolution, smart home technology is transforming the way we interact with the world around us. With SmartThings products, we’re reducing global emissions, improving service industries, and creating a safer, smarter planet. Come be a part of the transformation with us! Do the SmartThings!
About The Team The Technical Program Management team is a group of high performing, collaborative TPMs who excel at working with cross functional teams to deliver on SmartThings goals and initiatives. We’re passionate about bringing structure and organization to the ambiguous, and working with engineering and product teams to successfully deliver.
About The Role
Samsung SmartThings is constantly working to bring new product to market, and we are seeking a Staff Technical Program Manager (TPM) to drive our leading edge projects. As a Technical Program Manager, you will help lead complex software and firmware development projects through the entire lifecycle, from requirements definition to production deployment. By coordinating projects, resolving operational and technical issues, and managing key product development processes, you will deliver products and integrations that create value for SmartThings and our partners. Your work will be highly visible, showcased in globally-delivered products and services
.
Key Responsibilities
Provide program management leadership on complex software and hardware solutions; including facilitation of the Software Development Life Cycle (SDLC), identification and management of risks and coordination among global teams.
Provide program status updates to executives, partners and other stakeholders.
Collaborate with the global Technical Program Management team to drive improvements in the program management practice area.
Skills Knowledge and Expertise
Inclusive Hiring Practices
Our hiring team is passionate about diversity, equity and inclusion, and the data shows that candidates from underrepresented groups are less likely than others to apply for a career opportunity if their qualifications and experience don’t appear to be an identical match. We welcome candidates from every professional background, so even if you aren’t certain you meet every requirement, we encourage you to apply!
What You Bring On Day One (Required Qualifications)
- Demonstrated program management experience; including planning, project execution, and issue/risk management
- Knowledge of the Software Development Life Cycle (SDLC)
- Strong relationship building skills and the ability to work with varying levels of individual contributors and management.
- 8 + years experience as Technical Program Manager for software projects preferred
- Experience with formal engineering and product development processes (e.g. Scrum, Agile, SAFe)
- Strong verbal and written communication skills. Able to concisely communicate with and influence stakeholders, engineers, partner teams, and executives
- Comfortable working in a fast paced and sometimes high-pressure environment
- Ability to identify and solve ambiguous problems
- Experience with Jira/Confluence
- BS in business management, project management, or a relevant technical field
** Desired Skills**
Knowledge of Korean language
Knowledge of mobile and cloud software development
International business and organizational experience
SmartThings Benefits
Why You’ll Love Working at SmartThings
- You’ll receive a competitive compensation package and comprehensive health benefits (medical, dental, vision, HSA with employer contribution, life & disability insurance, a competitive 401(k) with a 5% employer match, and more)
- You’ll have access to generous paid leave for parents, including 8 weeks Parental Leave and 8 more weeks for Childbirth Recovery Leave paid at 100%
- You’ll enjoy work/life flexibility through our unlimited PTO plan, Summer Fridays, 12 paid holidays each year, and an emphasis on work/life balance.
- Our commitment to diversity, equity, inclusion and belonging is embedded into our culture and our work, and you’ll have opportunities to join forums and groups and participate in our ongoing projects.
- We are a group of bright, kind, and goal-oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
- We are a successful, fast-growing company at the forefront of IoT.
- We are a technologically and data-driven business.
- We are committed to our customers and developers.
- We love solving problems, thinking creatively, and trying new things.
- We believe in autonomy & taking initiative.
- We take what we do seriously–we don’t take ourselves seriously.
- We have a smart, experienced leadership team that wants to do it right and is open to new ideas.
San Francisco Bay Area & New York: $167,333 - $251,000 Boston, Los Angeles, San Diego, Seattle, Washington DC: $149,865 - $224,798 Chicago, Denver, Portland: $137,849 - $206,774 All other US metropolitan areas: $132,590 - $198,885 *These ranges may be higher or lower in other areas due to geographic differentials in the labor market.
About SmartThings
Creating a safer, smarter world with you.
SmartThings brings your home to life by being the leading open platform for the consumer Internet of Things. Bringing together developers, device makers, and service providers to make the world a smarter place. From a door that knows when to lock itself, to a living room that can get the party started or a sink that can help to call a plumber; the opportunities are endless to make everyday objects around us more useful. So if you’re innovative, not afraid to challenge status quo, collaborative and have a passion for technology, then you’ve found your next home with SmartThings!
