Posted on 
May 14, 2024

Technical Support Engineer

Remote
Entry-level, Junior, or Associate
IT
Starburst
Starburst
Starburst
Series D
251-1000
Software, Security & Developer Tools

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.

Job Description

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.   

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.  

Working hours are 9am CET - 6pm CET.As a Technical Support Engineer at Starburst you will:- Provide support for standard and custom deployments

  • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
  • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
  • Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
  • Provide upgrade support upon customer request
  • Conduct regularly scheduled technical check-ins with each business unit
  • Knowledge exchange and continued technical enablement for the continued development of our team and the customer experience. Activities include; contributing to our reference documentation, leading peer training, consulting with our content team.

Some of the things we look for:- 5+ years of support experience

  • 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL
  • Exposure to languages: SQL, Java, Python, Bash

215,550 - 274,300 a year  

The Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience. 

A TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.

Working hours are 9am CET - 6pm CET.
As a Technical Support Engineer at Starburst you will:
  • Provide support for standard and custom deployments
  • Answer break/fix and non-break/fix technical questions through SFDC ticketing system
  • Efficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions
  • Open SEP and Galaxy bug reports in Jira and feature requests in Aha!
  • Provide upgrade support upon customer request
  • Conduct regularly scheduled technical check-ins with each business unit
  • Knowledge exchange and continued technical enablement for the continued development of our team and the customer experience. Activities include; contributing to our reference documentation, leading peer training, consulting with our content team.
  • Some of the things we look for:
  • 5+ years of support experience
  • 3+ years of Big Data, Docker, Kubernetes and cloud technologies experience
  • Big Data (Hadoop, Data Lakes, Spark)
  • Docker and Kubernetes
  • Cloud technologies (AWS, Azure, GCP)
  • Security - Authentication (LDAP, OAuth2.0) and Authorization technologies
  • SSL/TLS
  • Linux Skills
  • DBMS Concepts/SQL
  • Exposure to languages: SQL, Java, Python, Bash
  • 215,550 - 274,300 a year

    Receive Tech Ladies'
    newest jobs in your inbox,
    every week.

    Join Tech Ladies for full-access to the job board, member-only events, and more!

    If you're already a member, we haven't forgotten you. We promise. It's a new system. If you fill out the form once, it'll remember you going forward. Apologies for the inconvenience.

    Remote
    Remote
    No items found.
    IT
    IT
    Remote
    Remote