At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
Mission and Vision
Starburst’s mission is to free our customers to see the invisible and achieve the impossible.
For over a decade, and across three companies, our founding team has been focused on solving the pains of data access – it’s too slow, inflexible, and expensive. Starburst provides a modern solution that addresses these data silo & speed of access problems. We help companies harness the value of open source Trino, the fastest distributed analytics engine available today, by adding the connectors, security, and 24×7 support that meet the needs for fast data access at scale.
Our Values
Meet Our Team
Perks and Benefits
Job training & conferences
Mentorship program
Promote from within
Lunch and learns
Continuing education available during work hours
Generous parental leave
Return-to-work program post parental leave
Disability insurance
Flexible Spending Account (FSA)
Health insurance
Life insurance
Vision insurance
Wellness programs
Mental health benefits
We take care of our global workforce by:
-Ensuring employees and their families have access to quality and affordable health insurance
-Providing flexible and generous paid time off policies to start a family, travel, or just relax
-Fostering financial wellness for our employees through retirement plans, equity compensation, and disability & life insurance
-Creating an environment of transparency, honesty, and respect
Our Tech Stack
Careers at
Starburst
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About the role
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Starburst Data is seeking a highly skilled and experienced Engagement Manager to join our dynamic team. As an Engagement Manager, you will be responsible for driving business outcomes across the customer journey, from initial engagement to successful adoption. The successful candidate will work closely with customers to understand their needs, scope the right set of services, and manage the successful delivery of those services. You will align with a regional sales leader to drive these behaviors against a subset of accounts within the portfolio. This role requires a combination of strong program management skills, technical acumen, adoption planning, and effective communication abilities.
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As an Enterprise Engagement Manager at Starburst you will:
- Engage in strategic discussions with the executive buyer, understanding their business objectives, challenges, and desired outcomes.
- Clearly articulate the value proposition of the services being offered and how they align with the executive buyer's goals and priorities.
- Establish trust and credibility by demonstrating deep industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
- Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
- Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
- Collaborate closely with the champion to ensure alignment between customer expectations and the services being delivered, and leverage their insights to drive successful outcomes.
- Identify and engage with other stakeholders who may have influence or impact on the success of the engagement, such as end users, decision-makers, and functional leads.
- Tailor communication and engagement strategies to the needs and preferences of each stakeholder group, ensuring clear and effective communication at all levels.
- Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive
- Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
- Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
- Lead the scoping process to define the appropriate set of services to meet customer requirements.
- Drive adoption of Starburst culminating in the Customer reaching its success criteria.
- Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services.
- Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery.
- Serve as the primary point of contact for customers throughout the engagement lifecycle.
- Monitor and report on key performance indicators (KPIs) to track the success of engagements.
- Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.
Some of the things we look for:
- Bachelor's degree in business, technology, or a related field; MBA or equivalent experience preferred.
- Minimum of 10 years of experience in professional services, consulting, or project management.
- Tenure and past experience working with executive teams at large accountsComfortable navigating large company challenges and pushing organizational changeProven track record of successfully managing customer engagements and delivering business outcomes.
- Strong understanding of technology solutions and services, preferably in data management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Strong problem-solving and decision-making abilities.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
$120,000 - $135,000 a year
The base salary range for this US full-time position is $120,000 - $135,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. We offer a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects.
About the Role
<br>
As a Starburst Data Customer Support Engineer - Tier 1, you will be responsible for supporting our Galaxy customers as they submit how-to questions and break/fix problems. You’ll recommend approaches ranging from configuration guidance to troubleshooting security, and integration-related issues to ensure our customers can maximize their experience using Trino. You’ll also liaise with other teams to ensure customers are serviced appropriately and in a timely fashion.
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We are seeking a skilled Support Engineer with hands-on experience in cloud technologies and SQL debugging, proficient in addressing cluster stability challenges. The ideal candidate has extensive support experience in SaaS, coupled with expertise in cloud tech, big data, and security. Strong communication and time-management skills, adaptability to fast-paced environments, critical thinking, and proactive problem-solving are essential for this role.
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Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
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Working hours are 9am - 6pm Eastern Time.
As a Customer Support Engineer - Tier 1 at Starburst you will:
- Respond to and resolve Galaxy customer inquiries via chat, email, or call session, within specified SLA windows
- Troubleshoot and debug complex problems, collaborating with cross-functional pre- and post-sales teams to align internally, identify root causes, and implement solutions to ensure customer satisfaction
- Escalate and manage escalated issues with our Support Leadership team and Engineering to ensure positive outcomes for our customers
- Contribute to our customer-facing self-serve knowledge base
- Enthusiastically participate in ongoing personal learning including active participation in team training and development
- Eagerness to learn and understand containerized environments to help support smooth deployments and orchestration of applications
- Demonstrate strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving technical issues
Some of the things we look for:
- Cloud technologies (AWS, Azure, GCP)
- Big Data (Hadoop, Data Lakes, Spark)
- Experience in the design and implementation of cloud architectures, leveraging AWS, Azure, or GCP services to meet customer requirements
- Experience maintaining stability, reliability, and performance of cloud-based systems or implementing best practices for monitoring, scaling, and optimization.
- Docker and Kubernetes
- Security (LDAP, OAuth2.0, Authorization, SSL/TLS)
- Familiarity with languages like; Java, Bash, Python, and SQL
Salary
USD 70,000 - 80,000 per year
<br>
<br>
The base salary range for this US full-time position is $70,000 - $80,000 (+ bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
Support
Insight
Drive
Authenticity
Inspire Authenticity
Always Be Designing
Service to Others, Urgently
Navigate Ambiguity with Data
One Team, Same Dream
Be An Owner
Execution Excellence
Forward Thinking
Integrity
Teamwork
We create solutions
We roll up our sleeves
We put the team and the homeowner first
We create solutions
We collaborate with trust
We execute...with intention
We communicate directly & constructively
Pragmatism
Engineers are empowered to solve problems rather than assigned tasks.
Speed
Professional Growth
One of the worst things about working at a startup is that everyone can do many things.
Everyone on the team is an expert at something(s). When working at a startup it is important for us all to recognize that everyone who is working with us is here to be more.