AI Solutions Architect (New York)

Join our New York team as the technical architect behind how billion-dollar real estate firms adopt AI.

Be the reason why our customers love us, work directly with founders to transform how America's largest real estate firms make billion-dollar decisions with AI.

A week in the life of our NYC Solutions Architect

1. Monday: Deep in a discovery session with Starwood. They want to automate their entire lease abstraction process. You're mapping their workflow, identifying edge cases, and scoping what's achievable.
2. Tuesday: Building. You're creating a skill pack for BXP's rent roll analysis, testing against their sample documents, iterating on prompts until the output is bulletproof.
3. Wednesday: QA session on a skill the team built. You're reviewing outputs against gold data, documenting edge cases, preparing the adoption playbook before customer handover.
4. Thursday: Training session with our CSM team. Walking them through the skill pack you delivered, answering questions, watching them run it independently.
5. Friday: Product feedback day. You're writing up insights from the week's customer interactions, drafting a feature request with clear ROI. Engineering shipped a feature, you're testing it before customers see it.

This is solutions architecture at Fifth Dimension. You own the technical relationship. Customers trust you. Product listens to you. Revenue depends on you.

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About us

Fifth Dimension is bringing the magic of AI automation to document-heavy industries 🌈. Today we work with leading real estate businesses in the UK and US, automating complex workflows, extracting valuable insights from documents, and empowering professionals to focus on high-impact work. Our AI workspace transforms how large investment managers handle leases, development documents, and investment decisions.

We're an international startup based in London and New York, backed by Tier 1 American and European investors. Our founders, Johnny Morris and Dr. Kate Jarvis, bring a powerful blend of expertise: Johnny has 18+ years applying data and analytics to real estate, while Kate holds a Stanford PhD and 12 years of executive experience across Silicon Valley and London startups.

At Fifth Dimension, we're demanding yet encouraging, valuing experimentation and thoughtful challenge. Our company values - Own It, Ship It, and Don't Be Boring - drive us to deliver exceptional results whilst fostering a culture of innovation and continuous improvement.

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What you'll do

As our Solutions Architect in New York, you'll own the technical relationship for our enterprise accounts across the US.

Day to day, you will:

• Lead customer discovery sessions to decompose business processes into technical requirements
• Build skill packs, workflows, and platform extensions using our AI tools
• Quality assure all deliverables before customer handover
• Create adoption playbooks to train customers to self-sufficiency
• Translate new features into customer value, design skills that maximize adoption
• Be the voice of customers to Product and Engineering - write feature requests with clear ROI, advocate for customer needs, influence roadmap priorities
• upport pre-sales with technical input when needed (not primary focus)

What we're looking for

You've owned complex enterprise relationships at a SaaS company. You know how to balance multiple demanding customers, keep implementations on track, and maintain technical credibility with both users and executives. You understand that success means customers becoming self-sufficient, not staying dependent on you.

You bring:

• Experience as a Technical Account Manager, Solutions Architect, or Senior Customer Engineer at an enterprise SaaS company
• Track record managing complex customer relationships simultaneously with strong project management discipline
• Exceptional AI/prompting ability - you use AI tools extensively in your work, not just casually
• Technical depth to build solutions, advocate for feature changes, and make quality judgements
• Comfort being the primary technical face to customer executives
• Ability to make technical trade-off decisions without constant escalation
• Experience translating between customer needs and product requirements

Bonus points if you have:

• Real estate, financial services, or legal industry knowledge
• Experience at a high-growth startup where you wore multiple hats
• Previous experience working closely with C-suite executives
• Comfort working across US/international teams and time zones

What we offer

We're building something extraordinary and we want extraordinary people. Our benefits package goes beyond the standard startup offering - from tailored support for life's challenges (IVF, gender-affirming care, ADHD diagnosis, and more), to meaningful parental leave.

• $200K - $250K base salary (up to $300k OTE) depending on your experience
• Meaningful equity (on a standard vesting schedule) 📈
• 2% company-sponsored 401(k) contributions
• Company-sponsored healthcare, dental, and life insurance
• Unlimited PTO
• $100 monthly wellbeing budget
• Tailored support for exceptional challenges. This looks different for everyone, but can include contributions to:
  • Gender-affirming care
  • Private specialist and scans for an injury
  • ADHD/Autism diagnosis
  • IVF
  • Therapy
• Enhanced Parental Leave
  • 14 weeks full pay (followed by standard statutory pay) for primary caregiver
  • 6 weeks full pay for secondary caregiver
• $1000 annual training budget

We're looking for someone who embodies our core values: Own It, Ship It, and Don't Be Boring. If you're ready to own the technical success of enterprise AI adoption in real estate, we want to hear from you. 🚀