Compliance Manager

Team Introduction

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We are looking to enhance our Compliance team with a person who will help oversee regulatory compliance of our products and services through thoughtful and scalable execution of our compliance management system (CMS) tools. This person will have an important role on the compliance team, communicating and coordinating regularly with key stakeholders and team members. As a small but mighty Legal and Compliance team, each member contributes when and as needed across all aspects of a well run CMS.

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The Role & Responsibilities

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• Ensure Possible's compliance with applicable laws and regulations by helping to maintain and expand Possible's compliance management system, including vendor and complaint management and employee training.
• Collaborate with Compliance management in maintaining and executing the monitoring and testing program pertaining to Possible's products and services.
• Help ensure Possible’s policies and procedures remain current with regulatory change and requirements.
• Analyze and respond to complaints, including tracking and reporting of trends, patterns and high risk indicators that require root cause analysis.
• Review advertisements and communications for compliance with applicable regulations while keeping our customers’ perspectives in mind for UDAAP.
• Assist colleagues and the company's Bank partners with compliance through advice, guidance, and oversight of new and changing products and processes
• Ensure compliance related issues are captured and remediated through the issues management program.
• Develop and assist in the implementation of new compliance related processes and special projects.
• Assist management and the compliance team with responses to state and Bank partners’ examinations and audits.

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Requirements

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• 5+ years of financial services compliance work in a Compliance or Legal department at a consumer loan finance company, bank, or credit union.
• BA/BS Degree, CRCM is a plus. A JD or Paralegal Certification is not required however applicant must have the ability to research and analyze laws and regulations.
• Working knowledge of laws, regulations, and subjects applicable to consumer lending and credit cards: TILA, ECOA, FCRA, UDAAP, SCRA/MLA, E-SIGN, Privacy, Identity Theft, Marketing, Fair Lending, FDCPA, EFTA, BSA/AML/OFAC, state laws, etc.
• Experience responding to and monitoring customer complaints.
• Experience with implementing and maintaining an online training program. Experience providing live training is a plus.
• Experience completing regulatory and product risk assessments.
• Experience developing and completing monitoring and testing transactions, disclosures, etc.
• Experience collecting and assessing vendor due diligence is a plus.
• Proven ability to manage inter- and intra-department projects.
• Good communication skills - writes, speaks, and presents information effectively and persuasively across communication settings
• Works well in fast paced, energetic environment with a ‘Roll-up your sleeves’ attitude.
• Action-oriented - pursues work with energy, drive, and a strong accomplish orientation.
• Integrity, ability to work independently and as part of a team, and strong problem-solving skills.
• Exceptional collaboration skills, and can communicate and coordinate across all teams including Product, Engineering, Design, Marketing, and Operations.
• Ability to pivot and adjust to new technologies, systems and communications platforms.
• Passionate about building great compliance management systems.