Product Manager II
Founded in 1818, Boston-based Eastern Bank is Greater Boston’s
leading local bank and the largest bank-owned independent
investment advisor in Massachusetts with approximately 110 locations
serving communities in eastern Massachusetts, southern and coastal
New Hampshire, Rhode Island and Connecticut. Eastern provides a full
range of banking and wealth management solutions for consumers and
businesses of all sizes including through its Cambridge Trust Wealth
Management and Private Banking divisions, and takes pride in its
outspoken advocacy and community support that includes more than
$240 million in charitable giving since 1994. An inclusive company,
Eastern is comprised of deeply committed professionals who value
relationships with their customers, colleagues and communities.
Member FDIC, Equal Housing Lender
Investments are not FDIC Insured • May Lose Value • Not Bank
Guaranteed • Not a Deposit • Not Insured By Any Government Agency
Job Description
Product Manager, SBA & Scored Loans Platform
Responsible for supporting and evolving Eastern’s Express Loan platform supporting SBA and other scored loan products. In this role, you will serve as a key liaison between business stakeholders, technology teams, and external vendors to ensure the platform remains compliant, efficient, and aligned with strategic goals. This is an individual contributor role ideal for someone who thrives on cross-functional collaboration, complex problem solving, and end-to-end product ownership.
Key Responsibilities
- Own the product roadmap and backlog for the Express Loan platform, prioritizing enhancements based on business goals, customer/user feedback, regulatory requirements, and technical feasibility
- Act as the primary liaison with the platform vendor: manage the relationship, oversee contracts, conduct regular reviews, and track open support tickets and change requests
- Partner closely with SBA and Business Banking leadership to align platform capabilities with evolving credit policies; present proposed changes to the Corporate Credit Committee and lead implementation efforts
- Monitor and test regular vendor platform releases to ensure functionality, policy alignment, and risk controls are maintained
- Maintain up-to-date SOPs for the platform and support Model Risk Assessments and related documentation
- Collaborate with Compliance and Risk partners to implement changes driven by regulatory updates (e.g., Section 1071) and ensure the platform is audit-ready
- Coordinate with Corporate Training on content updates and user enablement efforts
- Review and approve new user provisioning and access updates via SailPoint
- Support internal and external audits by preparing documentation and research, as needed
- Collaborate with Marketing and Business Line teams on campaign planning and platform-related promotions throughout the year
- Lead the platform's role in special programs, such as Mass Save, ensuring smooth implementation and change management
- Serve as a connector between business needs, technical capabilities, and customer expectations, ensuring alignment and transparency across all stakeholders
- Proactively identify and resolve roadblocks to keep projects and initiatives on track.
Qualifications
- 5+ years of experience in product management, business analysis, or a related role in banking or financial services
- Strong understanding of small business lending, SBA processes, and scored loan platforms
- Experience working with third-party vendors and managing technology platforms
- Proven ability to navigate cross-functional environments and influence without authority
- Strong communication and organizational skills, with attention to detail and follow-through
- Familiarity with regulatory requirements in small business lending (e.g., Section 1071) is a plus
- Comfortable operating in a fast-paced, highly regulated environment
