Product Manager
The average small to midsize nonprofit uses three to five tools to manage their donors, volunteers, and communications. At Neon One, we envision a world where organizations have simple and connected tools to help them make real, lasting change in the world.
Neon One started in 2018 when four technology companies came together and decided there was an easier way for nonprofits to use technology to enable their mission – we belive that small to mid-sized nonprofits thrive when enabled with a platform designed to create magical generosity experiences.
Designed to grow with you, Neon One connects nonprofits with the technology and resources that empower them to build a community of generosity.
Job Description
About the Company
Neon One powers the future of philanthropy- combined, our software platforms have helped organizations raise more than $13 billion. And we're just getting started. We care about the 35,000 nonprofits we serve and the people who run them, and we're constantly learning and growing.
About the Role
The Product Manager, Fundraising, owns product innovation, strategy, and delivery in Neon One's fundraising area driving product initiatives from start to end - from initial research and ideation through product launch and ongoing iteration. This includes leveraging data and market insights to create impactful product solutions that solve real world problems and bring value to our clients.
Responsibilities
- Proactively collect, interpret, and visualize data from various sources (e.g., product usage, market trends, client feedback) to uncover actionable insights to shape and iterate product vision and strategy.
- Conduct in-depth market and client research and maintain the Product Fact Base.
- Lead discovery efforts to identify and evaluate opportunities to deliver value to clients through new products and solutions.
- Conduct virtual and in-person client visits to gather insights into fundraising challenges and opportunities (NIHITO approach).
- Monitor market trends and competitive offerings to keep Neon One at the forefront of nonprofit fundraising innovation.
- Contribute to and communicate a long-term vision for fundraising products, as part of the Neon One Generosity Ecosystem, that aligns with Neon One's ecosystem strategy and priorities.
- Translate high-level strategies into actionable plans, defining 'waves' of innovation to achieve long-term goals incrementally as part of a rolling roadmap.
- Drive the product vision and strategy for one or more fundraising product solutions within our product portfolio.
- Evangelize product vision, strategy, and roadmap to internal and external stakeholders, ensuring alignment on progress and expectations.
- Create and maintain a product roadmap that outlines the 'what,' 'why,' and 'when' for delivering the most impactful capabilities.
- Define new product initiatives based on market and data analyses, articulating the value and ROI of proposed investments.
- Maintain a prioritized backlog of initiatives that balances strategic goals and market needs, enabling the engineering team to refine and deliver actionable solutions.
- Partner with cross-functional teams—including marketing, sales, service delivery, and development—to ensure successful product delivery and organizational readiness as part of a Go-to-Market process.
- Conduct annual pricing evaluations, analyzing competitive benchmarks, client value, and market conditions to provide input into overall pricing strategy.
- Establish objective product goals with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes.
Qualifications
- 3+ years of product management or business analyst experience, preferably within SaaS or nonprofit technology sectors.
- Experience in Microsoft Excel or Google Sheets with formulas such as vlookup, if statements, pivot tables, charts, and graphs, etc.
- Pendo, UserVoice, and Atlassian experience preferred.
- Pragmatic Institute certification is preferred.
Required Skills
- Uphold ethical principles and take ownership of outcomes.
- Demonstrate a passion for learning and exploring new ideas to enhance product offerings.
- Passion to work with mission driven nonprofit organizations.
- Fosters relationships across teams, drives consensus, and ensures alignment with shared goals.
- Skilled at balancing long-term goals with short-term execution, ensuring alignment with organizational objectives.
- Able to connect data-informed insights to actionable recommendations with clarity and precision.
- Strong executive presence with excellent communication and presentation skills.
- Strong organizational skills and the ability to manage multiple projects in a fast-paced, agile environment.
- Strong data analysis and visualization skills, with the ability to derive and communicate insights effectively.
- Experience with Agile, Lean, or continuous delivery methodologies.
- Knowledge of nonprofit fundraising, giving, and donor management.
Preferred Skills
- Experience in Microsoft Excel or Google Sheets with formulas such as vlookup, if statements, pivot tables, charts, and graphs, etc.
- Pendo, UserVoice, and Atlassian experience preferred.
- Pragmatic Institute certification is preferred.
Pay range and compensation package
We offer a comprehensive healthcare benefits package -- which includes Medical, Dental and Vision coverage, Life and Disability products, FSA medical, dependent care, mass transit and HSA accounts. We recognize the importance of work-life balance and offer flexible time off. We also provide up to 3.5% company match for 401k.
Equal Opportunity Statement
We embrace the distinctive qualities of all members of our community to foster an environment where everyone is conscientious of different experiences each of us brings to the table. We believe diversity, equity and inclusion are crucial to our capacity for innovation and success. We grow together when we create a diverse workforce where everyone is compensated fairly according to their experience and the demands of their position. We seek to create a culture where our team feels safe, respected and free.
