Salesforce Developer, Senior

Job Description

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Your Role

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The Senior level Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California’s Salesforce Marketing Cloud capabilities. This developer creates, configures, and manages Salesforce applications and related components and will be accountable for delivering BSC’s desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Senior Application Developer will have experience designing, building, and implementing features in Salesforce Cloud.

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Responsibilities

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Your Work

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In this role, you will:

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• Adopt and apply software engineering concepts and processes to software development
• Provide input to designs and technical specifications
• Develop user interfaces and application programs using the technical specifications and design documents provided
• Test, debug and maintain code according to the technical specifications
• Provide knowledge transfer to less experienced staff
• Assist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needs
• Actively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)
• Improve the reliability and utilization of systems and applications
• Monitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issues
• Coordinate sustaining support for application platforms and business processes
• Demonstrate leadership skills in services development, services adoption, and service governance
• Proactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costs

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Qualifications

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Your Knowledge and Experience

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• Requires a bachelor's degree or equivalent experience
• Requires at least 5 years of experience in computer related support field
• Requires 5+ years of hands-on design, coding, integration, and deployment experience in Cloud based applications, with strong knowledge of Salesforce applications
• Proficient in build / development of Salesforce Marketing Cloud solutions needed to support Blue Shield’s growth and financial goals
• Experience establishing trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partners
• Ability to effectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managers
• Experienced with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation software
• Ability to be self-directed and work with limited management direction and exercise considerable latitude in determining technical objectives of assignment
• Technical acumen & working knowledge of Agile Methods, Service Architecture, and enterprise Cloud Integration
• Experience designing, developing, and maintaining custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform features. 
• Ability to utilize Salesforce APIs ((REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systems
• Experience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom styling
• Considerable experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning Components
• Strong understanding of the Salesforce Marketing Cloud platform, including Email Studio, Automation Studio, Journey Builder, Mobile Connect, and Contact Builder
• Reporting and Analytics: Familiarity with reporting tools and analytics within SFMC to track campaign performance and make data-driven decisions
• Experience with DevOps processes to efficiently design, develop, test, secure, deploy, maintain, and support the Platform
• Salesforce Admin, Platform Marketing Cloud Admin and Marketing Cloud Email Specialist are preferred
• Ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams
• Effective verbal and written communication skills including the ability to create, translate, and execute technical deliverables

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About The Team

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Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

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To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

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Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

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Our Values:

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• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. 
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes. 
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. 

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Our Workplace Model:

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At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

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Two Ways of Working:

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• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
• Member-facing and approved out-of-state roles remain remote. 
• Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits. 
• For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being. 
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week. 

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Physical Requirements:

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Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

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Please click here for further physical requirement detail.

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Equal Employment Opportunity:

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External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.