Senior UX Designer
Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Half is traded on the New York Stock Exchange (symbol: RHI) and is a member of the S&P 500 index.
Job Description
Salary: $85.00 to $93.00 hourly
Description
Robert Half is seeking a systematic-thinking Sr. UX Designer to support the Customer Service team at a global tech and eCommerce enterprise. This role will focus on defining, building, and documenting a comprehensive design system for internal tools used by customer service associates worldwide. Your work will enable product teams to create consistent, efficient, and intuitive experiences, enhancing the way customer service is delivered at scale.
Location: Remote (PST Hours)
Duration: 12-month contract
Hours: 40 hours/week
Pay Rate: $85-93/hour
Key Responsibilities
- Lead the design and evolution of a customer service design system, including components, patterns, and guidelines.
- Create comprehensive documentation that clearly communicates usage guidelines, best practices, and implementation details for design system components.
- Develop detailed pattern libraries with examples, use cases, and rationale to enable product teams to make informed decisions.
- Write clear, accessible documentation to guide product and engineering teams on how and why components and patterns should be used.
- Partner with product managers, engineers, and researchers to understand associate needs and workflows, translating complex requirements into scalable design solutions.
- Establish self-service resources to empower teams to implement design patterns independently.
- Conduct usability testing and research to validate and refine design system components.
- Drive adoption and governance through communication, training, and education materials.
Requirements
Required Qualifications
- Seven or more years of UX design experience, with a strong focus on design systems or component libraries.
- Strong written communication skills, including experience creating technical documentation for design systems.
- Expertise in component library governance, ensuring scalability, consistency, and adherence to accessibility standards.
- Experience working on large-scale enterprise design systems.
- Proficiency in modern design tools such as Figma and Adobe Creative Suite, along with prototyping tools.
- Bachelor's degree in Design, Human-Computer Interaction, or equivalent practical experience.
- Experience with design tokens, accessibility standards, and scaling design across multiple products.
Preferred Qualifications
- Experience designing enterprise software or internal tools.
- Strong documentation skills with examples of pattern libraries or style guides.
- Understanding of front-end development principles and collaboration with engineers.
- Knowledge of service design and its role in customer service operations.
- Experience with design operations and design system governance.
- Strong presentation skills and the ability to influence cross-functional stakeholders.
- Background in global design considerations for international teams.
This role is an opportunity to shape the future of customer service technology at a leading global tech and eCommerce enterprise, ensuring teams worldwide have the tools needed to create exceptional experiences. If you thrive in design systems, governance, and documentation, we would love to hear from you.
Innovation starts with people.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit
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