Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
About Us
JOB DESCRIPTION
Come collaborate with us in creating the digital experience for the most iconic gaming resorts in Las Vegas and around the world!
Experienced by millions of guests each year, the Caesars Entertainment Digital Products team cultivates customer experiences that fuel the imaginations of our guests on the Strip in Las Vegas and across the globe. Our iconic global brands include Caesars Palace, The Flamingo, The Row, Horseshoe, Harrah’s, Paris, Nobu Hotel, and more.
Job Summary
Based in Las Vegas or Remote, and reporting to the Manager of UX, this role is responsible for the design and creation of the user experience and user interface of Caesars Entertainment digital hospitality experiences that enable guests to: 1) discover all Caesars property amenities 2) book their stay and manage their reservation 3) streamline their arrival & departure experience, and 4) create, manage, and earn more with their Caesars Rewards membership. As a leader within the Experience Design team this role partners with our digital product teams to create intuitive, innovative, and stunning digital products via React web and native applications on desktop, mobile, kiosk, and tv devices.
The ideal candidate will have a portfolio of 1) personas, 2) journey flows and maps, 3) wireframes, 4) comps & interactive prototypes, and ultimately 5) in-market products that have solved complex problems in an elegant, efficient, and contextual way. Hands-on experience with crafting fast, engaging, and rich experiences that leverage video, motion, animations, and modern scrolling and loading techniques is a must. The UX designer needs to understand JavaScript libraries, CSS, HTML and front-end coding principles, how the DOM functions, and know when to design within technical constraints and when to push beyond.
This leader will have a proven track record and understanding of Agile delivery frameworks (Scrum, Kanban, SAFe, etc.), Lean Product Management, and User Experience Design principles; and possess a deep passion for the development of amazing guest-facing experiences. The UX Designer is responsible for collaborating in our Lean Product Management community of practice – including bi-weekly discussions, reading/actively listening to associated books, podcasts, articles, etc.
Key Job Functions
- Designing Day-to-Day: will include consuming story maps and design contextual user flows, interaction concepts, Figma wireframes, prototypes, and the final design specifications for product teams to concept and build the UX and UI of new product features
- Emerging Techniques: Keep informed of and share emerging UX and UI trends and challenge the status quo of the design system
- Research & Share: Facilitate user experience activities including ideation workshops, competitor analysis, journey design, sorting exercises, and accessibility audits to bring stakeholders along
- Customer Centricity: Possess deep passion and empathy for the customer experience and participate in user research activities such as user testing, persona development, and user journeys
- System Standards: Maintain the Design Management System and evolve digital product design standards, user experience design patterns, and information architecture schemas
- Performance: Work closely with architects, engineering, and content leads to design for speed and resiliency within infrastructure and business constraints
- Feedback as a gift: Receive, give, and synthesize feedback in order to design and create the best possible product at the highest standards
- Design Delivery: Responsible for the timely delivery of digital experiences across a variety of channels
- Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact the product vision and experience
- Product Quality: Responsible for the delivery of a defect-free prototypes and design specifications
Responsibilities
- Designing Day-to-Day: will include consuming story maps and design contextual user flows, interaction concepts, Figma wireframes, prototypes, and the final design specifications for product teams to concept and build the UX and UI of new product features
- Emerging Techniques: Keep informed of and share emerging UX and UI trends and challenge the status quo of the design system
- Research & Share: Facilitate user experience activities including ideation workshops, competitor analysis, journey design, sorting exercises, and accessibility audits to bring stakeholders along
- Customer Centricity: Possess deep passion and empathy for the customer experience and participate in user research activities such as user testing, persona development, and user journeys
- System Standard: Maintain the Design Management System and evolve digital product design standards, user experience design patterns, and information architecture schemas
- Performance: Work closely with architects, engineering, and content leads to design for speed and resiliency within infrastructure and business constraints
- Feedback as a gift: Receive, give, and synthesize feedback in order to design and create the best possible product at the highest standards
- Design Delivery: Responsible for the timely delivery of digital experiences across a variety of channels
- Leadership/Stakeholder Communication: Provides frequent communication to leadership and stakeholders, elevating issues that impact the product vision and experience
- Product Quality: Responsible for the delivery of a defect-free prototypes and design specifications
Qualifications
QUALIFICATIONS
- Minimum of 4 years of experience as a UX professional within an agile team
- Bachelor’s degree, specialization in Human-Computer Interaction, Graphic Design a plus
- Experience working in teams/organizations that bring high quality digital products to market
- Experience in responsive / mobile-first design, information architecture, and user-centered design methodology
- Demonstrable portfolio that showcases wireframes, sitemaps, navigation flows, user journeys, process flows, interaction design, and technical design specifications that informed a product in market
- Proven Experience presenting work to internal clients, facilitating workshops, and conducting stakeholder interviews
- Excellent listener with ability to digest design critique feedback and continuously iterate
- Proficiency in designing web applications / apps with motion, transitions, and modern techniques
- Positive outlook and willingness to serve as a coachable teammate within a high-performing team
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
- Deep curiosity in emerging digital trends and ability to translate into friction-less customer experiences
- Proactive work ethic
Software
- Expert level of experience with Figma, Sketch, Adobe XD, Invision, or other prototyping design tools
- Deep experience with the Adobe Create Suite
- Experience with Atlassian® Application Lifecycle Management tools (Jira®, Confluence®, etc.)
- Experience with Adobe Marketing Cloud®, primarily AEM Sites®, Target®, and Analytics® or similar MarTech a plus
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
