CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation.
CallMiner captures and analyzes 100% of omnichannel customer interactions, delivering deep intelligence to optimize processes, enhance agent performance, and automate workflows and conversations at scale. With advanced AI and industry-leading analytics, CallMiner helps organizations transform customer insights into operational efficiency, cost reductions, and faster, data-driven business decisions.
CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality.
Position Overview
We are seeking a highly skilled and motivated DevOps Engineer to join our technology team. The ideal candidate will bring proven experience with both AWS and Azure, containerization, Kubernetes orchestration, automation tools, GitOps methodologies, and release engineering best practices.
You will be responsible for building, maintaining, and optimizing CI/CD pipelines, cloud infrastructure, and automated deployment workflows — working closely with developers, QA, and operations teams to deliver scalable, reliable, and high-quality software releases.
Key Responsibilities
- Design, implement, and maintain CI/CD pipelines using GitLab and automation tooling
- Manage and optimize infrastructure across AWS and Azure environments
- Deploy, manage, and troubleshoot applications using Docker and Kubernetes
- Implement GitOps workflows utilizing ArgoCD
- Automate provisioning and configuration management with Ansible and AWX
- Administer and maintain Linux and Windows Server systems in hybrid environments
- Collaborate on release engineering processes: versioning, packaging, testing, and automated deployment
- Monitor system health, implement security policies, and ensure high availability for critical services
- Develop automation, tooling, and scripts using Bash, Python, or PowerShell
- Troubleshoot production issues across multiple systems and platforms
Requirements
Required
- Proven experience as a DevOps Engineer or in a similar role with at least five (5) years of experience
- Expertise with AWS and Azure cloud infrastructure and services
- Strong background in Docker and Kubernetes
- Proficiency with Linux administration and shell scripting
- Experience with GitOps principles and ArgoCD
- Configuration management experience using Ansible and orchestration with AWX
- Strong understanding of CI/CD using GitLab
- Knowledge of release engineering concepts: build processes, artifact repositories, deployment workflows
- Strong troubleshooting skills across software, infrastructure, and network layers
- Strong scripting skills (Bash, Python, PowerShell, or similar)
Preferred
- Experience managing Windows Server environments
- Familiarity with Infrastructure as Code tools (Terraform, CloudFormation)
- Experience with observability and monitoring tools (Prometheus, Grafana, ELK Stack, etc.)
- AWS or Azure DevOps-related certifications
Soft Skills
- Excellent analytical and problem-solving abilities
- Strong written and verbal communication skills
- Ability to work in agile, fast-paced environments
- Detail-oriented with a strong commitment to quality delivery
Education
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent professional experience
Benefits
About CallMiner
Does the possibility of using artificial intelligence to improve human connection excite you? We agree!
CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. Our industry-recognized platform captures and analyzes 100% of omnichannel customer interactions delivering the insights organizations need to improve CX, enhance agent performance, and drive automation at scale. By combining advanced AI, industry-leading analytics, and real-time conversation intelligence, we empower organizations to uncover customer needs, optimize processes, and automate workflows and interactions. The result: higher customer satisfaction, reduced operational costs, and faster, data-driven decisions. Trusted by leading brands in technology, media & telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality, we help organizations transform customer insights into action.
CallMiner's core set of values - from maniacal customer focus and radical candor to team mentality and transparency - serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.
Our strong commitment to a positive environment continually earns us recognition as a top workplace, including Boston Globe Top Place to Work.
Benefits + Perks
At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes quality medical, dental and vision benefits, life and disability insurance, reimbursement programs for both fitness and tuition, 401k matching, generous PTO including an annual volunteer day, paid maternity and parental leave, and more.
We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
