Hi, We're Remedy!

Thirty Madison is now part of Remedy! You can read more about the acquisition here. We are excited to join forces and continue to revolutionize healthcare accessibility! 

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Senior Product Manager, Clinical Platform

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Location: Summit, NJ / 4 days in office

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Team: Product

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Company: Remedy

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About the Role

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Remedy is looking for a Senior Product Manager to play a key role in shaping and scaling our telehealth and clinical platform as we expand across multiple brands, service lines, and clinical programs.

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This is an opportunity to take meaningful ownership of a platform that directly impacts how care is delivered. You'll work at the intersection of clinical care, pharmacy, healthcare operations, technology, and patient experience, solving complex challenges and building solutions that make healthcare more efficient, accessible, and scalable.

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As a key member of our Product team, you'll have the autonomy to drive product strategy and execution, partnering closely with engineering, clinical, and operational leaders to turn real-world challenges into innovative, scalable solutions.

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We're looking for a hands-on, strategic product leader who thrives on solving complex problems, enjoys building in a fast-moving environment, and wants to see the direct impact of their work on providers, patients, and the future of virtual care.

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Comp | Perks | Benefits

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• The base pay range for this position is $225,000 – $300,000 per year.
• Potential to earn equity
• Robust and affordable Health, Dental, and Vision plan options
• Flexible time off policy

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Base pay offered may vary depending on job-related knowledge, skills, and experience. Equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

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What You'll Own

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You’ll own product areas across Remedys’ clinical and operational platform, which may include:

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• Provider & Clinical Workflows: Clinical task management, provider queues, patient encounters, clinical documentation, messaging, scheduling, and care-plan workflows.
• Prescribing & Pharmacy: E-prescribing, prescription management, medication configuration, pharmacy routing, fulfillment workflows, refills, and pharmacy integrations.
• Clinical Platform & EHR: Core functionality supporting patient charts, clinical notes, documentation, patient history, alerts, orders, and provider decision-making.
• Operational Workflows: Building scalable tooling for Clinical Operations and Customer Support that reduces manual work and enables teams to manage increasingly complex patient journeys.
• Billing & Subscription Workflows: Connecting treatment plans, medications, subscriptions, billing cycles, and fulfillment into coherent patient and operational experiences.
• Third-Party Integrations: Owning integrations with pharmacy networks, prescribing platforms, scheduling systems, payments, identity verification, and other healthcare infrastructure.
• Platform Expansion: Supporting the launch and migration of new brands, service lines, clinical programs, and operational teams onto a shared platform.

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What You'll Do

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Own Product Strategy & Roadmap

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Develop a deep understanding of the clinical and operational systems you own and define the roadmap for improving them.

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Balance immediate operational needs with longer-term platform investments, identifying when to solve a problem for a specific workflow and when to build reusable capabilities that can support multiple brands and service lines.

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Translate Complex Healthcare Workflows Into Product

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Partner directly with providers, Clinical Operations, Customer Support, Pharmacy Operations, Legal/Compliance, and other stakeholders to understand workflows and pain points.

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Turn ambiguous requests such as “providers are struggling with this workflow” into clearly defined product problems, requirements, and scalable solutions.

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Challenge proposed solutions when appropriate and help teams distinguish between product problems, operational process problems, and policy decisions.

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Own the Full Product Development Lifecycle

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Lead products and features from discovery through launch, including:

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• Problem definition and user research
• Requirements and product specifications
• Workflow and edge-case definition
• Prioritization and roadmap decisions
• Partnership with design and engineering
• QA and launch readiness
• Stakeholder communication and training coordination
• Post-launch measurement and iteration

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You’ll be expected to stay close to implementation and understand how product decisions translate into system behavior.

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Build for Providers and Healthcare Operations

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Develop deep empathy for the people operating the platform every day.

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Design workflows that allow providers and operational teams to move quickly while maintaining appropriate clinical documentation, permissions, auditability, and safeguards.

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Look for opportunities to replace manual processes, fragmented tooling, and institutional knowledge with scalable platform capabilities.

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Own Integrations and System Workflows

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Partner closely with engineering and external vendors to build and improve integrations across the healthcare ecosystem.

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Understand how data and actions move across systems, from patient onboarding and clinical review through prescribing, pharmacy fulfillment, billing, and ongoing care. Own product requirements for interoperability, data integrations and migrations, and resilient workflows that account for external system failures and edge cases.

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Launch New Programs and Migrate Existing Ones

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Partner with business, clinical, and operational leaders to launch new service lines and onboard brands onto the platform.

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Define the clinical, pharmacy, billing, operational, and patient workflows required for launch, and identify where existing platform capabilities need to evolve or scale.

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Lead product requirements for platform and data migrations from legacy systems, ensuring continuity of patient data, clinical workflows, and operations throughout the transition.

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What We're Looking For

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7+ years of product management experience, including experience building products in healthcare or health tech.

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Experience owning complex products where workflows span multiple users, systems, and operational teams.

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Strong product judgment and the ability to turn ambiguous problems into clear product decisions without relying on stakeholders to provide complete requirements.

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Comfort working directly with engineers and reasoning about system behavior, APIs, integrations, data models, states, permissions, and edge cases.

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Strong written communication and the ability to create clear requirements for both technical and non-technical audiences.

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Experience partnering with operational teams and translating highly manual workflows into scalable software.

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Familiarity with AI tools and AI-assisted workflows, with the ability to use them effectively to accelerate research, analysis, product development, and day-to-day execution while maintaining a high bar for quality.

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Ability to manage multiple high-priority initiatives while making thoughtful tradeoffs between short-term operational needs and longer-term platform architecture.

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Comfort operating in a fast-moving environment where processes and requirements may evolve as the business scales.

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Nice to Have

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Experience with one or more of the following:

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• Telehealth, EHR, or clinical workflow products
• Pharmacy, medication fulfillment, or e-prescribing
• Healthcare integrations, interoperability, or data migrations
• Healthcare billing, payments, or subscription models
• Multi-brand or multi-tenant platforms

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What Success Looks Like

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Within your first year, you will have developed deep ownership of your platform areas and become a trusted product partner to engineering, clinical, and operational teams.

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You’ll have shipped improvements that measurably reduce operational friction, improve provider efficiency, and make the platform more scalable.

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Most importantly, you’ll help Remedy move from solving individual operational problems to building reusable healthcare infrastructure that can support multiple brands, service lines, and models of care.

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U.S. Applicants Only

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Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Remedy we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Contact us at recruiting@thirtymadison.com to request accommodation.

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This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S.

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• Please be aware that there are fraudulent entities who are falsely claiming to be or represent Remedy in order to solicit sensitive personal information or payment. Remedy is not in any way associated with these entities or practices. The safety and integrity of those seeking employment with us is of the utmost importance and we actively work with our legal and security teams to prevent future incidents. 

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Remedy will never ask for sensitive information or payment when engaging with job seekers. The entities use many methods to perpetuate these scams, including but not limited to: participating in a text-only interview, using Remedy's trademarks on their correspondence, or providing you with a seemingly legitimate offer letter. If you suspect you are a victim of this scamming, we encourage you to cease further contact and report the crime to The Federal Trade Commission.