Hi, We're Spade!

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

---------------------------

​

As Spade’s first finance hire, you will help build the financial foundation for our next stage of growth. You’ll run financial strategy, planning, and operations—from monthly close and cash management, to FP&A and strategic finance. Collaborating closely with the COO, CEO, and CRO, you'll act as a true thought partner to shape strategy, support key decisions with robust analysis, and drive business growth.

​

​

• Financial Planning & Analysis: Develop budgets and forecasts, monitor budget vs. actuals, and build dashboards for key metrics (e.g. revenue growth, burn rate, GTM metrics, etc.).
• Accounting & Bookkeeping: Own the monthly close process, partner with accounting firm to ensure our financial records are accurate and GAAP-compliant, and manage invoices, payables, and receivables.
• Cash Management: Track cash runway and working capital.
• Strategic Partner: Work closely with the CEO and COO on financial strategy and scenario planning. Provide analysis to support major decisions (pricing, hiring, market expansion) and challenge assumptions with data.
• Operational Build-out: Implement finance tools/software as needed. Establish internal controls and financial policies to enable scalable growth.
• Investor & Board Reporting: Prepare monthly/quarterly financial reports for our board and investors. Support future fundraising by owning data room prep, due diligence requests, etc.

​

What experience, skills, and qualifications are necessary?

​

• 5+ years of experience in a finance role
• 2+ years of experience in-house at a high growth B2B startup
• Deep understanding of key SaaS/usage based business metrics
• Familiarity with usage-based or consumption pricing models and their implications for revenue recognition and forecasting
• Generalist finance skillset (foundational accounting and bookkeeping knowledge, strong FP&A skills, advanced financial modeling skills)
• Experience supporting a fundraising process — data room prep, investor diligence, financial narrative
• Strong strategic partnership skills and comfort working with / presenting to leadership
• Based in NYC with ability to work out of our Flatiron office at least 2 days/week

​

Nice to Have

​

• Fintech experience
• Strong preference for candidates with a background in investment banking, private equity, or management consulting

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

---------------------------

​

As an Account Manager at Spade, you'll contribute directly to Spade’s revenue growth by owning the strategic relationships and growth trajectory for our customers. You'll manage implementations, drive product adoption and expansion, and build deep partnerships with the world’s leading fintechs. You will:

​

• Own major customer relationships from contract signature through expansion, serving as the primary point of contact and trusted advisor
• Partner with Sales on pre-signature deals to ensure clean handoffs, then run implementations on time and on scope — holding both Spade and the customer accountable to milestones
• Lead renewals and pricing negotiations, including multi-year commitments and conversations on over-utilization or scope changes
• Drive expansion by spotting opportunities and selling customers into new Spade products
• Build executive relationships at each customer — understanding their roadmap, org structure, and strategic priorities — and run QBRs, executive briefings, and onsite visits that move the relationship forward
• Partner with engineering and product on technical investigations and root cause analysis, and translate customer feedback into prioritized roadmap asks
• Build the post-sales playbooks, SOPs, and account frameworks that let Spade scale

​

What experience, skills, and qualifications are necessary?

​

• 5+ years of experience, including 3+ years of account management, sales, or customer success experience for a technical product
• Experience carrying a quota with responsibility for account growth, upsells, and renewals
• 2+ years of experience in fintech, banking, or payments
• Experience owning commercial outcomes — a quota, NRR target, or revenue retention number
• Experience leading contract renewals and negotiating commercial terms
• Experience in a high-growth startup environment
• Comfort using AI, automation, and self-built workflows to scale yourself
• Based in NYC with ability to work out of our Flatiron office at least 2 days/week

​

Nice to have

​

• Experience supporting both fintech and bank/financial institution customers
• Experience with transaction or payments data
• Experience with API or data products
• Experience building post-sales playbooks, SOPs, or operating frameworks from scratch

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

---------------------------

​

As a Backend Engineer at Spade, you'll own the APIs and data systems that sit at the heart of our enrichment platform. You'll work across the full backend stack — from the developer-facing APIs our customers depend on, to the data pipelines and platform services that power our data science team. This is a high-ownership role on a small team, where your decisions directly shape the performance and reliability of products processing billions of transactions.

​

• Collaborate on our technical vision to build a product customers love
• Develop and maintain low-latency, massively-scalable developer-facing APIs and a robust data platform supporting our data science team
• Design and implement systems that support the growth of the product and the company
• Debug production issues across all levels of the stack
• Bring a strong collaborative approach to deliver value to customers and internal stakeholders at Spade

​

What experience, skills, and qualifications are necessary?

​

• 4+ years of experience building and scaling backend Python-based systems in fast-paced environments
• Proven capability with developing REST APIs and writing performant SQL
• Experience building using AWS infrastructure
• Experience building systems from scratch, making trade-offs, and executing autonomously in early-stage environments
• A customer-focused mindset, strong problem solving skills, and the ability to navigate ambiguity while delivering value to customers
• A collaborative mindset, the ability to be mentored, and a focus on your own growth trajectory
• Based in NYC with ability to work out of our Flatiron office at least 2 days/week

​

Nice-to-have

​

• Proficiency in Django
• Familiarity with data science and analytics tools such as Pyspark, Databricks and Delta Lake, and Hex
• Experience with cloud infrastructure and tools like AWS CDK
• Experience with transaction, merchant, and/or location data
• Experience and/or interest in fintech and/or data products

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

---------------------------

​

At Spade, data is the product — and you'll be one of the people shaping it. As a Data Scientist, you'll build the real-time ML/AI systems that power how top fintechs and financial institutions understand every transaction: from traditional ML and NLP models to AI agents, all running on our proprietary merchant, location, and transaction datasets. Your work won't sit in a research silo — you'll partner closely with engineering and product to take ideas from prototype to production, directly shaping the accuracy, speed, and intelligence customers like FIS, Bilt, Mercury, and Stripe rely on every day.

​

• Own the full lifecycle of ML/AI products. From first prototype to production system serving real customers
• Build the automated systems behind Spade's data quality. The models and pipelines that keep our accuracy and coverage ahead of the market
• Set the bar for how ML gets built here. Pushing for models that are not just accurate, but scalable, robust, and production-ready from day one
• (Senior role) Help shape where the data science team goes next. Partnering directly with leadership on roadmap and priorities
• (Senior role) Grow the team around you. Mentoring other data scientists and raising the practices we build on

​

Note: We're hiring for both Mid and Senior levels across multiple openings; exact level is determined during the interview process.

​

What experience, skills, and qualifications are necessary?

​

• 3+ years building and shipping models in Python, in a fast-paced environment (5+ for senior)
• Worked hands-on with engineering and product, not just in a research silo
• Strong ML, stats, and data fundamentals (PySpark, pandas, SQL)
• A product mindset — you navigate ambiguity and optimize for customer value, not just model accuracy
• A collaborative streak — you take feedback well and care about the team's success, not just your own
• An AI-forward workflow — coding assistants and LLMs are part of how you already work, and you're excited to push further
• Based in NYC with ability to work out of our Flatiron office at least 2 days/week

​

Additional for Senior

​

• 5+ years, with end-to-end ownership of ML/AI products from idea to production
• Shipped ML/AI-powered products, ideally customer-facing
• A track record of mentoring and raising team standards

​

Nice to have

​

• Databricks, data pipelines, Hex
• Gen AI feature/product development
• Fintech experience — especially transaction, merchant, or location data
• Early-stage, high-growth startup experience

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

​

As an early AE at Spade, you're joining at a pivotal moment. Every bank is leaning into an AI strategy, but none of it works without the asset they've never been able to leverage: their own transaction data. Spade unlocks the power of that data. In this role, you will own the full sales cycle across a high-quality prospect base, deeply understanding customer needs and effectively communicating how Spade's solutions help achieve their desired outcomes. You'll play a role in defining how we sell, collaborate directly with leadership, and benefit meaningfully from the deals you win — in both comp and equity. You will: 

​

• Own the end-to-end sales cycle and deal strategy from prospecting to close (currently have a very full pipeline and lots of warm intros / inbound leads!)
• Deeply understand each customer’s needs and effectively communicate how Spade’s solutions can help them achieve their goals
• Build pipeline through market research, industry networking, digital outreach, and relationship development with key banking decision-makers
• Collaborate closely with the Chief Revenue Officer, other AEs, solutions engineering, partnerships, and marketing to refine sales strategy, improve sales processes, and drive deals forward
• Provide feedback on product development to ensure we’re meeting the needs of our customers
• Manage a pipeline and maintain reporting to accurately forecast revenue

​

What experience, skills, and qualifications are necessary?

​

• 3+ years of experience selling fintech solutions
• 5+ years of experience in sales
• Experience working creatively to source and engage with potential customers
• Comfort with technical products
• Located in NYC (preferred) or on the east coast

​

Nice to have

​

• Proven track record of closing more than 3 of the top 100 banks  

Experience in API, payments, and/or data products

• Experience as an early sales hire in a startup

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​

What is Spade?

​

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type.

​

Spade is a data and AI platform that turns messy transaction strings into structured, verified records — and gives teams the tools to act on it across authorization, attribution, analytics, and AI initiatives. Spade leads the market in terms of merchant coverage, matching accuracy, geolocation data, and speed of transaction enrichment. Customers such as, FIS, Bilt, Mercury, Stripe, alongside many other leaders in fintech and financial services, trust Spade's data to enable personalized rewards programs, accurate applied spending rules, precise analytics requests, and innovative AI-powered features.

​

Spade is a fast growing, Series B company backed by industry experts and top tier investors (including Oak HC/FT, a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work.

​

What will you be doing?

-----------------------

​

As an early technical product support specialist, you’ll be the first line of defense for customer technical issues and the bridge between customers and internal teams. You'll troubleshoot problems, build solutions using our internal tools, and surface insights that drive product improvements.

​

• Serve as first line of technical support for customers, triaging and resolving tickets while escalating complex issues to Engineering and Data teams as needed
• Create and refine product rules to address customer issues and drive incremental improvements, working both independently and with contractor resources
• Monitor product performance using Hex, SQL, and internal dashboards, identifying trends and surfacing insights to Data, Product, and Engineering teams for larger improvements
• Document troubleshooting processes and resolutions to build institutional knowledge

​

What experience, skills, and qualifications are necessary?

​

• 2+ years in a technical customer support or customer facing operations role, supporting a technical product
• Strong customer service orientation with excellent written and verbal communication skills
• Ability to triage, prioritize, and solve technical problems independently
• Familiarity with SQL concepts, Excel/Sheets, and data analysis
• Detail-oriented, process-driven approach with eagerness to improve systems and workflows
• Based in NYC with ability to work out of our Flatiron office at least 2 days/week

​

Nice to Have

​

• Experience working in high growth startups
• Familiarity with BI tools like Hex, Looker, Tableau, etc
• Familiarity with ticketing systems (we use Pylon)

​

Why Join Spade?

​

• Be a cultural founder. As an early employee, you’ll play a meaningful role in defining and building our culture.
• Get in on the ground floor. We’re a small but well-funded team – joining now comes with limited risk and unlimited upside.
• Build the next generation of financial infrastructure. Our products will power the next wave of innovation in fintech, helping our customers deliver better, more transparent products and services to the consumer.

​

Benefits at Spade:

​

• Competitive Compensation. Data-driven salaries that reward performance and ownership.
• Meaningful Equity. Flexibility with early exercise and an extended post-termination options.
• Comprehensive Health Benefits. 100% paid medical, mental, dental, and vision premium option plus One Medical membership (for US-based employees).
• 401(k). Empowering you to invest in your future.
• Paid Parental Leave. 12 weeks of full pay for parents welcoming a new child into their home.
• Unlimited PTO. Take the time you need to unplug and unwind.
• Flexible In-Person Culture. NYC HQ (hybrid and dog-friendly) with remote opportunities for certain roles in US/Canada.
• Supporting you in and outside of work. Generous work from home stipend, company-paid lunches, Citibike Membership, and more.

​

Salary Range:

​

• At Spade, we view total compensation as consisting of salary + equity + benefits. We recruit motivated and high performing talent, and work to compensate people in line with the value they bring to our team.
• We aim to pay fairly and competitively, and consider a number of factors in developing compensation offers. These factors include years and breadth of experience, interview performance, market dynamics, and internal equity.
• The anticipated base salary range for this role is listed above (in USD).

​

Diversity & Inclusion at Spade:

​

Spade is an equal opportunity employer, committed to building a culture that is diverse, equitable, and inclusive. We believe that having people with different backgrounds, experiences, abilities, and perspectives not only helps us build the best products for our customers, but also helps us be the best version of ourselves.

​