Analyst- Agentic AI Strategy & Operations
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We build the world's largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers.
We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
Job Description
Company Description
-------------------
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
---------------
- Analyze agent performance and user feedback in collaboration with Product Analysts to identify opportunities for immediate improvement.
- Design and execute rapid experiments to enhance agent behavior, primarily through prompt engineering and adjustments to the agent’s knowledge base.
- Manage and curate the content and data that fuel the agent’s responses, ensuring its knowledge is accurate, relevant, and effective.
- Support the go-to-market (GTM) strategy for new AI agent features, from planning and coordination to launch and post-launch monitoring.
- Collaborate closely with Product, Engineering, Data Science, and local teams to ensure a smooth rollout of new capabilities, providing clear business context to guide technical solutions.
- Manage operational readiness for agent deployment, which includes training local teams, localizing knowledge bases, and defining clear operating procedures.
- Gather and synthesize feedback from our markets and users to uncover friction points and inform the product improvement cycle.
Qualifications
--------------
- 1-2 years of experience in a strategic role in a fast-paced environment such as a startup, scale-up, VC, or strategy consulting.
- Exceptional problem-solving skills, with an ability to break down complex issues, form hypotheses, and test solutions quickly.
- An execution-focused mindset with a proactive attitude and comfort navigating unstructured projects.
- Comfortable with both understanding business needs and engaging with technical concepts.
- Strong communication and collaboration skills, with the ability to align and work effectively with diverse stakeholders.
- Good commercial sense and an ability to understand how product features create value for users and the business.
- A genuine curiosity and passion for Artificial Intelligence and its practical applications.
- An outstanding academic track record.
Nice to have:
- Experience with data query languages (like SQL) and programming languages such as Python.
- Experience working with product or data teams.
Additional Information
----------------------
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team?If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
Analyze agent performance and user feedback in collaboration with Product Analysts to identify opportunities for immediate improvement.
Design and execute rapid experiments to enhance agent behavior, primarily through prompt engineering and adjustments to the agent’s knowledge base.
Manage and curate the content and data that fuel the agent’s responses, ensuring its knowledge is accurate, relevant, and effective.
Support the go-to-market (GTM) strategy for new AI agent features, from planning and coordination to launch and post-launch monitoring.
Collaborate closely with Product, Engineering, Data Science, and local teams to ensure a smooth rollout of new capabilities, providing clear business context to guide technical solutions.
Manage operational readiness for agent deployment, which includes training local teams, localizing knowledge bases, and defining clear operating procedures.
Gather and synthesize feedback from our markets and users to uncover friction points and inform the product improvement cycle.
Qualifications
1-2 years of experience in a strategic role in a fast-paced environment such as a startup, scale-up, VC, or strategy consulting.
Exceptional problem-solving skills, with an ability to break down complex issues, form hypotheses, and test solutions quickly.
An execution-focused mindset with a proactive attitude and comfort navigating unstructured projects.
Comfortable with both understanding business needs and engaging with technical concepts.
Strong communication and collaboration skills, with the ability to align and work effectively with diverse stakeholders.
Good commercial sense and an ability to understand how product features create value for users and the business.
A genuine curiosity and passion for Artificial Intelligence and its practical applications.
An outstanding academic track record.
Nice to have:
Experience with data query languages (like SQL) and programming languages such as Python.
Experience working with product or data teams.
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
