Chief of Staff - COO

Company Description

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As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

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Job Description

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As the Chief of Staff to the COO, your role will be central to the success of Pandora. The chief of staff will have a key role in the performance management of the company and will build, design & ensure implementation of the key strategic decisions across Commercial, Service Operations, Logistics, Quick Commerce and Product Deployment. The Chief of Staff will have access to senior management on a daily basis and will play a key role between the senior management and the different teams, understanding implementation challenges, resources constraints, pushing for relentless prioritisation and passing up (and down) feedback. The main objective and success factor of this role is to make the organisation successful, e.g. be the ‘oil’ that makes the engine run at speed.

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Role Responsibilities:

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• Build and run governance processes that improve cross-functional effectiveness, including the overall set up for optimal collaboration & culture, performance tracking, ownership structures, and systematic impact & follow through of key decisions throughout the organization
• Drive performance management practices across teams and regions, ensuring clarity on accountability, root causes, and action plans
• Partner with senior leadership to align strategic priorities across global, regional, and local teams
• Provide analytical support and structured insights on key business decisions
• Facilitate strategic planning and business reviews, including offsites, goal-setting, and executive communication
• Over time, lead cross-functional strategic initiatives and transformation projects as governance foundations mature
• Act as a trusted advisor and team enabler—success is defined by how well the organization executes, not by personal visibility

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Qualifications

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• 5+ years (excluding internships) of experience in management consulting, investment banking, or similarly rigorous strategy roles
• Experience building governance structures and driving performance improvement across functions
• Strong analytical and problem-solving skills; comfortable operating in complex, ambiguous environments
• High emotional intelligence and a low-ego, collaborative mindset
• Excellent communication and influencing skills, particularly with senior stakeholders
• Proven ability to manage multiple priorities, structure execution plans, and drive follow-up
• Experience working in fast-paced, matrixed, or global organizations

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Additional Information

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We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.