Customer Support Agent
At Possible, we create financial technology products that are built to benefit our customers’ economic mobility. As a Public Benefit Corporation, it’s not only our mission but our responsibility to succeed. We grow our team accordingly—through a selective process that prioritizes candidate and employee experience alike.
Job Description
At Possible Finance, we believe access to fair, affordable credit can change lives—and we’re building a company that proves it. As we kick off our 2026 hiring efforts, our Customer Support leaders are expanding our internal team in the Philippines and looking for passionate, customer-first Tier 1 Customer Support Agents to join us.
As a Tier 1 Agent, you’ll be on the front lines of our mission to help customers break free from the debt cycle. You’ll support people during important financial moments, deliver thoughtful and empathetic service, and play a key role in a company that measures success by the positive impact we make on our customers’ lives—not by keeping them in debt.
If you’re energized by helping others, thrive in a fast-paced environment, and want to grow your career at a globally distributed, purpose-driven fintech with a strong employee-first culture, we’d love to meet you. What you’ll do:
- Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
- Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
- Fluency in English, both written and verbal
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
- 1-2 years of experience in a customer service role
- Experience working in the FinTech care industry is a plus
At Possible Finance, we believe access to fair, affordable credit can change lives—and we’re building a company that proves it. As we kick off our 2026 hiring efforts, our Customer Support leaders are expanding our internal team in the Philippines and looking for passionate, customer-first Tier 1 Customer Support Agents to join us.
As a Tier 1 Agent, you’ll be on the front lines of our mission to help customers break free from the debt cycle. You’ll support people during important financial moments, deliver thoughtful and empathetic service, and play a key role in a company that measures success by the positive impact we make on our customers’ lives—not by keeping them in debt.
If you’re energized by helping others, thrive in a fast-paced environment, and want to grow your career at a globally distributed, purpose-driven fintech with a strong employee-first culture, we’d love to meet you.
What you’ll do:
- Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
- Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
- Fluency in English, both written and verbal
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
- 1-2 years of experience in a customer service role
- Experience working in the FinTech care industry is a plus
