Posted on
Jul 22, 2025
Customer Support Agent
Mid-Senior ICs
Possible Finance
At Possible, we create financial technology products that are built to benefit our customers’ economic mobility. As a Public Benefit Corporation, it’s not only our mission but our responsibility to succeed. We grow our team accordingly—through a selective process that prioritizes candidate and employee experience alike.
Job Description
What you’ll do:
- Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
- Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
- Fluency in English, both written and verbal
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
- 1-2 years of experience in a customer service role
- Experience working in the FinTech care industry is a plus
What you’ll do:
- Receive and respond to customer inquiries received via email, callbacks, and other channels as needed
- Classify inquiries based on severity and priority
- Investigate and/or resolve inquiries according to knowledge base articles and reference materials
- Escalate issues requiring additional expertise, investigation, or troubleshooting to the Tier 2 / Tier 3 team
- Accept and retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed
- Participate in cross training in order to assist with backup coverage for other areas of Operations as needed
- Posses a comprehensive understanding our company mission, products, and full range of services offered
What you’ll bring:
- Fluency in English, both written and verbal
- Outstanding written and verbal communication skills, including the ability to effectively interact with internal teams, partners, and customers
- Ability to multi-task in a fast paced and constantly evolving environment
- Self-motivated to gain basic proficiency with new technologies
- Ability to work independently or work in small teams
- Strong analytical problem-solving abilities
- 1-2 years of experience in a customer service role
- Experience working in the FinTech care industry is a plus
Why apply via Tech Ladies
