Customer Support/Accounts Specialist

As a Customer Support/Accounts Specialist, you’ll play a key role in ensuring accurate financial processing and strong financial controls across the New Zealand business. Your responsibilities will span supplier invoice processing, customer billing support, fleet and travel administration, and general business support. You’ll work closely with local collaborators and offshore finance teams, using systems such as Concur and Microsoft Dynamics 365 (D365) to support end-to-end procure-to-pay processes.

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Key Responsibilities

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• ### Process and code supplier invoices accurately in Concur, ensuring correct general ledger allocation
• ### Match invoices to approved purchase orders and resolve discrepancies
• ### Liaise with suppliers, internal teams, and Accounts Payable
• ### Support customer billing and credit request follow-ups
• ### Maintain accurate financial records for audit and compliance purposes
• ### Assist with company fleet administration (registrations, WOFs, RUCs, FBT support)
• ### Coordinate business travel bookings in line with company policy
• ### Provide general administrative and customer support coverage as the need arises

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About You

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You’re organised, proactive, and comfortable balancing multiple priorities. You enjoy problem-solving, possess keen observational skills, and communicate expertly with a wide range of collaborators.

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You’ll bring:

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• ### Basic knowledge of accounting principles and financial processes
• ### Experience with invoice processing, PO matching, and general ledger coding
• ### Beginner to intermediate experience with Concur, Excel, Outlook, and exposure to D365 or similar systems
• ### Strong attention to detail and accuracy
• ### Ability to work autonomously while contributing positively to a team environment

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Why Aristocrat?

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Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

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We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

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• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

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Our Values

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• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

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Travel Expectations

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None

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Additional Information

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This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

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Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

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At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.