Director of Information Technology

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Role overview

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The Director of Information Technology (IT) is a strategic leader responsible for being a change agent for innovation, optimizing IT assets (software, hardware, and people), and ensuring the alignment of IT solutions with business goals and objectives. This role requires a visionary approach to technology adoption, a deep understanding of cutting-edge IT trends, and the ability to lead a high-performing team in a fast-paced, agile environment. The Director of IT will work closely with senior leadership to develop and implement technology strategies that enhance operational efficiency, security, and scalability.

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This individual will leverage the company's strategic objectives to develop robust team-level and individual contributor goals, manage and mentor a team of IT professionals, and ensure the effective delivery of technology solutions.

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They will oversee corporate IT Systems Administrations, Solutions, and Service Desk teams which operate both inside and outside the United States.

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What you'll do

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Leadership & Team Management

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• Foster a culture of innovation, agility, and collaboration while holding team members accountable for their deliverables
• Develop and implement training programs and user documentation to empower employees to leverage IT tools effectively
• Lead IT and corporate policy adoption and alignment with business stakeholders
• Build and manage high-performing IT teams with clear goals, key performance indicators (KPIs), and a focus on continuous improvement
• Provide leadership with frequent updates, including successes, challenges, and strategic recommendations
• Act as a primary point of escalation for IT-related issues, ensuring swift resolution and minimal disruption
• Be a thought partner to team members on the development of comprehensive system/application documentation, including requirements, processes, and procedures
• Develop and coach senior staff, fostering an inclusive and high-performing work environment
• Conduct performance assessments including individual and team opportunities for increased impact and effectiveness
• Manage relationships with technology vendors, partners, and contractors
• Manage IT budget in collaboration with senior management and our FP&A partner ensuring alignment with the company’s financial and strategic goals
• Assume leadership of IT Software Governance Committee to drive decisions and actions

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Technology Strategy & Execution

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• Develop annual strategic roadmap to enhance business capabilities and efficiencies
• Oversee the development and execution of the IT strategies and manage multiple large scale projects concurrently
• Lead the adoption of automation, and AI-driven technologies to enhance operational efficiency for corporate IT applications
• Confirm that cybersecurity requirements are implemented to protect company IT assets and meet compliance with industry regulations
• Optimize IT infrastructure, ensuring high availability, scalability, and cost-effectiveness
• Negotiate vendor contracts and service level agreements to maximize value
• Identify emerging information technologies to keep the company at the forefront of innovation keeping our IT ecosystem modernized
• Develop business cases for major system implementations, upgrades, and technology investments
• Establish IT governance frameworks and best practices to ensure data integrity, security, and compliance
• Define and monitor KPIs to track IT performance, encouraging continuous improvement
• Ensure timely delivery of IT projects, addressing risks, dependencies, and resource constraints
• Plan and execute IT communication strategies, keeping stakeholders informed of key developments
• Maintain a strong understanding of Identity Access Management and Governance (IAM/IAG) and Privileged Access Management (PAM) standards
• Act as the team’s primary point of contact for escalated issue (system/staff) resolution, resource capacity and quarterly planning

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What you'll bring

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• Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field
• 10 years of experience in IT leadership roles within a technology-driven environment; this is not a step-up role, have to been there and done it before
• Strong experience in system administration, infrastructure, solutions engineering, IT service desk operations
• Solid understanding of Agile methodologies, modern IT service management practices and proven track record of implementation of them on a large team.
• Have worked with Cybersecurity and Enterprise Applications team and can comprehend and converse about those areas
• Proven experience leading IT transformation and digital innovation initiatives
• Ability to align IT strategy with business objectives, ensuring technology drives company success
• Experience managing IT budgets, vendor relationships, and technology investments
• Strong leadership, communication, and stakeholder management skills
• Strong project management skills with the ability to lead large-scale initiatives, on time and budget
• Commitment to continuous learning, staying updated with the latest IT trends and industry best practices
• Ability to develop and coach senior staff, fostering an inclusive work environment
• Strong understanding of functional goals with the ability to positively influence team efficiency
• Effective communication and interpersonal skills, with the capability to collaborate with others
• Ability to prioritize and act quickly on priorities if we need to pivot