Director, Product Management (Consumer, Content)

Company Description

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As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

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Job Description

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We are on the lookout for a Director, Product Management (Consumer, Content) to be the driving force behind unmatched excellence in the content we use and display to enable the best customer experiences on the app as well as empower the ecosystem with enrichment of content. You will lead and grow a team of Product Managers, partnering with Engineering, Data Science, Central QC team, Vendor team, and our global brand teams - defining what a great Customer Experience looks like.

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At Delivery Hero, you’ll shape the global consumer experience for millions of users.The content team sits within Global Product Strategy, shaping the global consumer experience for millions of users across our worldwide portfolio of platforms (FoodPanda, Pedidos Ya, Woowa, Yemeksepeti, Foodora, Talabat, HungerStation, eFood, and Glovo). Our work has a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back.

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What You’ll Do

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• Define comprehensive vision & long term roadmap for content on a global scale: Set strategy for customer-facing content (Images, Dish/Item Name, Description, Meta data, User-Generated Content) and enrichment of the ecosystem (to Vendors, Logistics, Search & Discovery, etc) to prioritize high-impact workstreams.
• Evaluate and drive scalable tech solutions: Proactively scout AI technologies as well as efficient and effective operational solutions to solve problems.
• Cross-functional Leadership and Alignment as an end-to-end owner: Rally cross-functional partners - Engineering, Data, UX, Commercial, global brand product teams, and vendor team - behind a common roadmap and phased rollout plan. Serve as a hands-on leader, tackling critical issues and removing obstacles to keep momentum.
• Own commercial impact: Tie every project to clear business KPI’s - GMV lift, conversion, improvements, cost efficiencies - and report the ROI to senior leadership. Define key metrics to review daily/weekly, experiment and iterate to generate impact.

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Qualifications

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• 10+ years product management experience, with experience using ML/AI focused solutions
• 5+ years building product & leading multiple teams
• Track record of roll-up-your-sleeves problem-solving, anticipating and ready to tackle difficult challenges
• Demonstrated product vision in ambiguous environments, forming a strong opinion on priorities, vision, and roadmap
• Analytical, data-driven mindset with a bias for action; comfortable defining new metrics, goals, and iterating quickly in ambiguous environments
• Technical proficiency to evaluate emerging AI technologies with ambitious yet realistic goals
• Superb communication skills in English (spoken & written)

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Additional Information

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Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

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• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

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Ready to join our team?If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

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We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.