Enterprise Account Administrator
Headquartered in Boston, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
We are looking for a highly organized, analytical and process driven Strategic Account Operations Admin to support the end-to-end execution of complex account and contract workflows. This is a highly cross-functional role requiring close coordination with Sales, Legal, Finance, and other internal teams. The ideal candidate is process-driven, proactive, and comfortable with data analytics, compliance requirements, and systems. This role requires regular night and weekend support to ensure business continuity and timely deal execution.
What you'll do
- Serve as the primary point of contact for the daily administration of strategic account contracts and workflows.
- Build and amend accurate Salesforce quotes in alignment with business rules and non-standard approval workflows.
- Ensure timely, complete, and compliant contract submission across legal, co-op, and other relevant teams.
- Maintain contract accuracy by comparing and reconciling data between Salesforce and Zuora (S2 creation).
- Be the expert on ross-referencing and validating legal requirements for each Dealer; ensuring proper paperwork is signed and filed on time.
- Ensure compliance aspects of every deal are strictly adhered to, with full accountability for deal hygiene.
- Coordinate document review meetings to verify completeness and accuracy of terms and conditions.
- File tickets for Salesforce account maintenance, ensuring data is cleaned and structured from the root.
- Ensure all non-standard quotes are fully approved and marked “Closed Won” in Salesforce.
What you'll bring
- Bachelor’s degree in Business, Operations, or a related field preferred.
- 3+ years of experience in account operations, sales administration/support, or a related role.
- Exceptional attention to detail and organizational skills.
- Comfortable working cross-functionally and managing multiple priorities in a fast-paced environment.
- Strong working knowledge of Salesforce; experience with Zuora is a plus.
- Proficient in Excel or similar tools for data comparison and analysis.
- Ability to adjust mindset, strategies, and approaches in response to changing priorities, new information, and evolving business needs.
Role overview
We are looking for a highly organized, analytical and process driven Strategic Account Operations Admin to support the end-to-end execution of complex account and contract workflows. This is a highly cross-functional role requiring close coordination with Sales, Legal, Finance, and other internal teams. The ideal candidate is process-driven, proactive, and comfortable with data analytics, compliance requirements, and systems. This role requires regular night and weekend support to ensure business continuity and timely deal execution.
What you'll do
- Serve as the primary point of contact for the daily administration of strategic account contracts and workflows.
- Build and amend accurate Salesforce quotes in alignment with business rules and non-standard approval workflows.
- Ensure timely, complete, and compliant contract submission across legal, co-op, and other relevant teams.
- Maintain contract accuracy by comparing and reconciling data between Salesforce and Zuora (S2 creation).
- Be the expert on ross-referencing and validating legal requirements for each Dealer; ensuring proper paperwork is signed and filed on time.
- Ensure compliance aspects of every deal are strictly adhered to, with full accountability for deal hygiene.
- Coordinate document review meetings to verify completeness and accuracy of terms and conditions.
- File tickets for Salesforce account maintenance, ensuring data is cleaned and structured from the root.
- Ensure all non-standard quotes are fully approved and marked “Closed Won” in Salesforce.
What you'll bring
- Bachelor’s degree in Business, Operations, or a related field preferred.
- 3+ years of experience in account operations, sales administration/support, or a related role.
- Exceptional attention to detail and organizational skills.
- Comfortable working cross-functionally and managing multiple priorities in a fast-paced environment.
- Strong working knowledge of Salesforce; experience with Zuora is a plus.
- Proficient in Excel or similar tools for data comparison and analysis.
- Ability to adjust mindset, strategies, and approaches in response to changing priorities, new information, and evolving business needs.
