Field Service Technician- Deployment
Aristocrat is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games.
Job Description
As a Field Service Technician- Deployment at Aristocrat, you will play a pivotal role in delivering outstanding gaming experiences to our customers. You will work directly at customer venues to install, convert, move, and upgrade electronic gaming machines, ensuring a flawless and efficient deployment process. This is an exciting and outstanding opportunity to be part of a world-class team that strives to bring happiness to life through the power of play!
What You'll Do
- Complete pre-install requirements including all admin-related tasks.
- Ensure materials required are available and accurately prepared.
- Confirm the time/date of the work being carried out with the venue.
- Prepare vehicles with all required tools and materials.
- Perform equipment upgrades, modifications, and game change conversions.
- Work with the team for installations and removal of gaming products as well as relocations.
- Capture and update all activities in Salesforce.
- Provide a high level of customer service and exceed customer expectations.
- Ensure you understand and align with Company and venue WHS policies, procedures, and regulations.
- Maintain the health, safety, and welfare of all employees, visitors, and contractors.
- Follow accident/incident/near miss processes and conduct investigations as required.
- Ensure all activities meet Company and legislative & regulatory compliance requirements.
What We're Looking For
Required
- Valid Australian driver’s licence.
- Ability to acquire and maintain relevant state/territory gaming licenses (support provided by Aristocrat).
- Excellent problem-solving, troubleshooting, and fault-finding capabilities.
- Strong interpersonal skills and customer service attitude.
- Self-motivated and able to work independently across multiple customer sites.
- Good interpersonal skills with the ability to handle time, tasks, and service schedules.
- Proficient in using mobile devices and field service applications for reporting.
- Flexibility to work weekends and public holidays as needed.
Preferred
- Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
- Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
- Previous exposure to WHS systems, compliance environments, or regulated industries.
Physical Requirements
The successful candidate will need to meet the following physical requirements, which are critical to the role. Reasonable adjustments will be considered where possible:
- Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
- Capable of confidently ascending a safety step and operating in diverse physical surroundings.
- Comfortable standing for most of the workday and aiming for extended periods.
- Capable of easily flexing, crouching, and performing tasks at ground level when necessary.
- Capable of easily raising arms above head and working at shoulder level when needed.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
Travel Expectations
None
Additional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
As a Field Service Technician- Deployment at Aristocrat, you will play a pivotal role in delivering outstanding gaming experiences to our customers. You will work directly at customer venues to install, convert, move, and upgrade electronic gaming machines, ensuring a flawless and efficient deployment process. This is an exciting and outstanding opportunity to be part of a world-class team that strives to bring happiness to life through the power of play!
What You'll Do- Complete pre-install requirements including all admin-related tasks.
- Ensure materials required are available and accurately prepared.
- Confirm the time/date of the work being carried out with the venue.
- Prepare vehicles with all required tools and materials.
- Perform equipment upgrades, modifications, and game change conversions.
- Work with the team for installations and removal of gaming products as well as relocations.
- Capture and update all activities in Salesforce.
- Provide a high level of customer service and exceed customer expectations.
- Ensure you understand and align with Company and venue WHS policies, procedures, and regulations.
- Maintain the health, safety, and welfare of all employees, visitors, and contractors.
- Follow accident/incident/near miss processes and conduct investigations as required.
- Ensure all activities meet Company and legislative & regulatory compliance requirements.
Required
- Valid Australian driver’s licence.
- Ability to acquire and maintain relevant state/territory gaming licenses (support provided by Aristocrat).
- Excellent problem-solving, troubleshooting, and fault-finding capabilities.
- Strong interpersonal skills and customer service attitude.
- Self-motivated and able to work independently across multiple customer sites.
- Good interpersonal skills with the ability to handle time, tasks, and service schedules.
- Proficient in using mobile devices and field service applications for reporting.
- Flexibility to work weekends and public holidays as needed.
- Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
- Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
- Previous exposure to WHS systems, compliance environments, or regulated industries.
The successful candidate will need to meet the following physical requirements, which are critical to the role. Reasonable adjustments will be considered where possible:
- Able to lift/move up to 25kg safely, using accurate manual handling techniques and tools.
- Capable of confidently ascending a safety step and operating in diverse physical surroundings.
- Comfortable standing for most of the workday and aiming for extended periods.
- Capable of easily flexing, crouching, and performing tasks at ground level when necessary.
- Capable of easily raising arms above head and working at shoulder level when needed.
Why Aristocrat?
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V
World Leader in Gaming Entertainment
Robust benefits package
Global career opportunities
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.
Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
