Game Operations Engieneer

Game & Configuration Management:

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• Manage Game Releases: Oversee the planning, scheduling, and execution of game releases to ensure they are delivered on time and meet quality standards.
• Configuration Management: Handle the configuration of game settings, metadata, and other digital prerequisites to ensure optimal performance and user experience.
• BAU (Business As Usual) Operations: Maintain regular operations for game and configuration releases, ensuring that updates and patches are applied seamlessly.

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Market & Operator Support:

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• New Connection Support: Coordinate the integration of new market and operator connections, ensuring compatibility and smooth operation.
• Technical Assistance: Provide technical support to operators and markets, addressing any issues that arise during the connection process.
• Stakeholder Communication: Maintain clear communication with market and operator stakeholders to ensure alignment and address any concerns promptly.

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Content Management:

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• Content Enablement: Enable and distribute third-party, Ignite, and in-house content according to the established release schedule.
• Configuration of Stakes and Features: Configure stakes, features, and other settings for in-house content to ensure it meets the desired specifications and provides a high-quality user experience.
• Release Coordination: Work closely with content creators and developers to ensure that all content is properly configured and ready for distribution.

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Collaboration:

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• Task Distribution: Collaborate with GO coordinators to distribute tasks effectively and ensure that all team members are aligned with the roadmap.
• Internal Requests and Escalations: Serve as the focal point for internal requests, escalations, and issues, ensuring that they are addressed promptly and efficiently.
• Cross-Functional Collaboration: Work with various teams, including development, QA, and operations, to ensure smooth and coordinated releases.

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Maintenance:

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• Script Maintenance: Maintain and update distribution scripts for in-house and Ignite content to ensure they are functioning correctly and efficiently.
• System Monitoring: Monitor systems and processes to identify and resolve any issues that may arise during content distribution.
• Continuous Improvement: Implement improvements to distribution scripts and processes based on feedback and lessons learned from previous releases.

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What We're Looking For

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Experience:

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• Experience in game operations or a similar role within the gaming industry is preferred.
• Experience with content management and distribution is advantageous.

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Skills:

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• Strong organizational and time management skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and coordinate effectively with various teams.

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Technical Proficiency:

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• Familiarity with build systems and release automation tools.
• Proficiency with Microsoft Windows and Office.
• Knowledge of scripting languages (e.g., PowerShell) and programming languages (e.g., C#) for tool development is preferable.

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Adaptability:

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• Ability to work under pressure and solve problems in a fast-paced environment.
• Flexibility with schedule during game and patch release windows.

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Travel Expectations

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None

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Additional Information

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Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.