Global VP of HR Operations and Shared Services

Company Description

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As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

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Job Description

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 The Global VP of HR Shared Services is responsible for leading and overseeing the HR shared services function across multiple regions.

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A strategic enterprise leader responsible for designing, scaling, and optimizing how HR delivers high-impact, data-driven, and technology-enabled solutions to the business. This role oversees key operational functions— HR Operations (Shared Services), Payroll , Global Mobility.  —and ensures the HR function operates with agility, consistency, and strategic alignment to enterprise goals.

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Part of the Global People Leadership Team , the Vice President of HR Operations serves as both a thought partner and operational architect—elevating the employee experience, modernizing service delivery, and embedding continuous improvement across all HR systems and processes for all DH Group brands.

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The successful candidate will bring a strong combination of business acumen, systems thinking, and people leadership. They will have a high level of influence and driving change, hands on, and comfortable with diving deep. Driven by outcomes, and capable of influencing strategy while delivering operational excellence at scale.

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Our operating model is highly distributed, enabling Brands to develop unique Employee Value Propositions relevant to their market. The operational part of HR Services is transforming into a Global Service model; you will partner with senior leaders globally, the People & Culture teams in Brands and other key stakeholders to develop strategies, roadmaps, business cases and plans to modernize the HR operations function through Shared Services solutions.  You will turn those strategies and roadmaps into actionable plans and lead the organization through the implementation of and stabilization of future-state operations.

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As we transition to steady-state operations you will work closely with the Human Resources/People & Culture Leadership Team and our International Markets  organization to guarantee adherence to global standards, oversee Key Performance Indicators (KPIs), and ensure continuous improvement.

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Expected Deliverables:

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60 Days:

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• Develop relationships with key stakeholders, including business leaders, CHROs, HR Operations Leads  and other partners in GLC, Finance, IT and International Markets
• Understand DH People and Culture broader strategic objectives (Strategy '28) and how HR Shared Services plays a direct role in helping the organization achieve its objectives
• Take initial footprint for HR Shared Services and augment into a proposal and business case for an HR Shared Services roadmap over the next two years
• Gain full understanding of the people data requirements from the Business

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180 Days:

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• Complete a first phase of implementation of HR Shared Services in alignment with approved roadmaps and business case
• Participate in and provide recommendations to the HR Technology roadmap to support automation, improved employee experience and realization of efficiencies in HR Operations
• Develop and implement service-level agreements for all defined and implemented HR Shared Services
• Adjust and finalize multi-year roadmaps for additional opportunities in HR through Shared Services solutions
• Data accuracy (People Analytics) at 97%

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Ongoing:

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• Ensure consistent, high-quality service delivery aligned with Service Level Agreements, internal requirements and internal controls.
• Operate under the strategic objective of: ‘Remove manual work and duplications from HR Operations’.
• Maintain and strengthen relationships with a diverse set of stakeholders, including business leaders, senior HR leaders and other partners in GLC, Finance and IT. Foster a business partnering and customer-focused service delivery approach.
• Seek and capitalize on opportunities for continuous improvement through process optimization.
• Ensure processes capture data to provide insights to support continuous improvement. Utilize workforce and operational data to achieve continuous improvement.
• Build and develop a strong, engaged Shared Services network and team. Champion talent management, training, and succession planning.
• Uphold a robust control environment. Oversee compliance with the internal control standards and data privacy laws and regulations. Partner with Internal Audit and manage audit follow-ups.

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Develop a business continuity plan and ensure the plan is always up to date and executable when needed.

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Additional Information

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We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.