Global VP of HR Operations and Shared Services
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We build the world's largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers.
We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
Job Description
Company Description
-------------------
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
---------------
Join the team that champions the employee experience at Delivery Hero. As part of the People & Culture Team, you’ll help attract, develop, and retain top talent, creating a workplace where people feel valued, supported, and empowered to grow. With each initiative you support, you’ll be building a positive culture that fuels innovation, teamwork, and a sense of belonging across our global organization.
The Global VP of HR Shared Services is responsible for leading and overseeing the HR shared services function across multiple regions.
A strategic enterprise leader responsible for designing, scaling, and optimizing how HR delivers high-impact, data-driven, and technology-enabled solutions to the business. This role oversees key operational functions: Country’s HR Operations (Shared Services), Payroll , Global Mobility, and ensures the HR function operates with agility, consistency, and strategic alignment to enterprise goals.
Part of the Global People Leadership Team , the Vice President of HR Operations serves as both a thought partner and operational architect—elevating the employee experience, modernizing service delivery, and embedding continuous improvement across all HR systems and processes for all DH Group brands.
The successful candidate will bring a strong combination of business acumen, systems thinking, and people leadership. They will have a high level of influence and driving change, hands on, and comfortable with diving deep. Driven by outcomes, and capable of influencing strategy while delivering operational excellence at scale.
Our operating model is highly distributed, enabling Brands to develop unique Employee Value Proposition relevant to their market. The operational part of HR Services is transforming into a Global Service model; you will partner with senior leaders globally, the People & Culture teams in Brands and other key stakeholders to develop strategies, roadmaps, business cases and plans to modernize the HR operations function through Shared Services solutions. You will turn those strategies and roadmaps into actionable plans and lead the organization through the implementation of and stabilization of future-state operations.
As we transition to steady-state operations you will work closely with the Human Resources/People & Culture Leadership Team and our International Markets organization to guarantee adherence to global standards, oversee Key Performance Indicators (KPIs), and ensure continuous improvement.
Expected Deliverables:
60 Days:
- Develop relationships with key stakeholders, including business leaders, CHROs, HR Operations Leads and other partners in GLC, Finance, IT and International Markets
- Understand DH People and Culture broader strategic objectives (Strategy '28) and how HR Shared Services plays a direct role in helping the organization achieve its objectives
- Take initial footprint for HR Shared Services and augment into a proposal and business case for an HR Shared Services roadmap over the next two years
- Gain full understanding of the people data requirements from the Business
180 Days:
- Complete a first phase of implementation of HR Shared Services in alignment with approved roadmaps and business case
- Participate in and provide recommendations to the HR Technology roadmap to support automation, improved employee experience and realization of efficiencies in HR Operations
- Develop and implement service-level agreements for all defined and implemented HR Shared Services
- Adjust and finalize multi-year roadmaps for additional opportunities in HR through Shared Services solutions
- Data accuracy (People Analytics) at 97% (Simonida, this will be achieved by the end of the year)
Ongoing:
- Ensure consistent, high-quality service delivery aligned with Service Level Agreements, internal requirements and internal controls.
- Operate under the strategic objective of: ‘Remove manual work and duplications from HR Operations’.
- Maintain and strengthen relationships with a diverse set of stakeholders, including business leaders, senior HR leaders and other partners in GLC, Finance and IT. Foster a business partnering and customer-focused service delivery approach.
- Seek and capitalize on opportunities for continuous improvement through process optimization.
- Ensure processes capture data to provide insights to support continuous improvement. Utilize workforce and operational data to achieve continuous improvement.
- Build and develop a strong, engaged Shared Services network and team. Champion talent management, training, and succession planning.
- Uphold a robust control environment. Oversee compliance with the internal control standards and data privacy laws and regulations. Partner with Internal Audit and manage audit follow-ups.
- Develop a business continuity plan and ensure the plan is always up to date and executable when needed.
Who We Are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 70 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What’s in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
- Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
- Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading
delivery platform, we’d love to hear from you. Apply today!
Additional Information
----------------------
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
Join the team that champions the employee experience at Delivery Hero. As part of the People & Culture Team, you’ll help attract, develop, and retain top talent, creating a workplace where people feel valued, supported, and empowered to grow. With each initiative you support, you’ll be building a positive culture that fuels innovation, teamwork, and a sense of belonging across our global organization.
The Global VP of HR Shared Services is responsible for leading and overseeing the HR shared services function across multiple regions.
A strategic enterprise leader responsible for designing, scaling, and optimizing how HR delivers high-impact, data-driven, and technology-enabled solutions to the business. This role oversees key operational functions: Country’s HR Operations (Shared Services), Payroll , Global Mobility, and ensures the HR function operates with agility, consistency, and strategic alignment to enterprise goals.
Part of the Global People Leadership Team , the Vice President of HR Operations serves as both a thought partner and operational architect—elevating the employee experience, modernizing service delivery, and embedding continuous improvement across all HR systems and processes for all DH Group brands.
The successful candidate will bring a strong combination of business acumen, systems thinking, and people leadership. They will have a high level of influence and driving change, hands on, and comfortable with diving deep. Driven by outcomes, and capable of influencing strategy while delivering operational excellence at scale.
Our operating model is highly distributed, enabling Brands to develop unique Employee Value Proposition relevant to their market. The operational part of HR Services is transforming into a Global Service model; you will partner with senior leaders globally, the People & Culture teams in Brands and other key stakeholders to develop strategies, roadmaps, business cases and plans to modernize the HR operations function through Shared Services solutions. You will turn those strategies and roadmaps into actionable plans and lead the organization through the implementation of and stabilization of future-state operations.
As we transition to steady-state operations you will work closely with the Human Resources/People & Culture Leadership Team and our International Markets organization to guarantee adherence to global standards, oversee Key Performance Indicators (KPIs), and ensure continuous improvement.
Expected Deliverables:
60 Days:
Develop relationships with key stakeholders, including business leaders, CHROs, HR Operations Leads and other partners in GLC, Finance, IT and International Markets
Understand DH People and Culture broader strategic objectives (Strategy '28) and how HR Shared Services plays a direct role in helping the organization achieve its objectives
Take initial footprint for HR Shared Services and augment into a proposal and business case for an HR Shared Services roadmap over the next two years
Gain full understanding of the people data requirements from the Business
180 Days:
Complete a first phase of implementation of HR Shared Services in alignment with approved roadmaps and business case
Participate in and provide recommendations to the HR Technology roadmap to support automation, improved employee experience and realization of efficiencies in HR Operations
Develop and implement service-level agreements for all defined and implemented HR Shared Services
Adjust and finalize multi-year roadmaps for additional opportunities in HR through Shared Services solutions
Data accuracy (People Analytics) at 97% (Simonida, this will be achieved by the end of the year)
Ongoing:
Ensure consistent, high-quality service delivery aligned with Service Level Agreements, internal requirements and internal controls.
Operate under the strategic objective of: ‘Remove manual work and duplications from HR Operations’.
Maintain and strengthen relationships with a diverse set of stakeholders, including business leaders, senior HR leaders and other partners in GLC, Finance and IT. Foster a business partnering and customer-focused service delivery approach.
Seek and capitalize on opportunities for continuous improvement through process optimization.
Ensure processes capture data to provide insights to support continuous improvement. Utilize workforce and operational data to achieve continuous improvement.
Build and develop a strong, engaged Shared Services network and team. Champion talent management, training, and succession planning.
Uphold a robust control environment. Oversee compliance with the internal control standards and data privacy laws and regulations. Partner with Internal Audit and manage audit follow-ups.
Develop a business continuity plan and ensure the plan is always up to date and executable when needed.
Who We Are
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 70 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
What’s in it for you
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.
Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.
Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading
delivery platform, we’d love to hear from you. Apply today!
Additional Information
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
