Lime Technology, Inc.

1-50

Software Development

Unraid is an operating system for network-attached storage that lets you use what you have to build the server you want. Mix and match drives, securely store and share data, and manage VMs and Docker applications—all from a powerful, web-based interface.

Job Description

Head of Operations & Automation

Application Period: June 12 - July 10, 2026

Location: Remote; North American time zones preferred

Company: Lime Technology, Inc., creators of Unraid OS. Headquartered in San Diego, CA.

Reports to: CEO

Works closely with: Director of Product, VP of Quality & Support, Director of Marketing, and cross-functional department leads

Role type: Hands-on, cross-functional builder role

Office Hours: 9AM - 5PM local time UTC -5 to UTC -8.

Salary: The pay range for this role is $130k - $180k per year (United States), in addition to a generous benefits package. Compensation is determined using our internal career growth tracker, with salaries aligned to experience level, our industry and company size, and your location.

The Role

Lime Technology is looking for a hands-on Head of Operations & Automation to help us strengthen the systems, workflows, and automations that support our next stage of growth.

Lime Technology is the company behind Unraid OS, a powerful and flexible operating system used by a deeply engaged global community since 2005. As our product, partnerships, infrastructure, and internal operations continue to evolve, we are looking for someone who can help design the operational systems that keep work moving clearly across teams.

This role sits at the intersection of business operations, product and engineering coordination, AI-enabled automation, and cross-functional communication. You’ll help us build practical systems that create clarity, predictable deterministic outcomes, reduce manual coordination, and allow department leaders to stay focused on their highest-value work.

This is a builder role for someone who leads with understanding. Before designing anything, you need to see the full picture: how our team works together, the history behind our current systems, the relationships between departments, and the small details that only surface when you take the time to listen. From the big picture down to the nuances. We're a tight, long-tenured, high-performing team, and we're not looking for someone who shows up with a playbook and expects the team to conform. We need someone who respects what's been built while designing what comes next.

What Success Looks Like

Success in this role will look like:

Cross-functional projects have clear visibility on: owners, next steps, blockers, and status
Releases are coordinated smoothly across Product, Engineering, QA, Support, Marketing, Partnerships, and Documentation
Department heads spend less time chasing updates and more time leading their areas of expertise
Product and engineering operations are easier to understand and maintain
AI agents and automations reduce manual coordination work
Internal documentation stays useful, current, and actionable
New hires and contractors ramp more efficiently, with less institutional knowledge transfer required due to strategically designed operational systems
The team has fewer “where does this stand?” moments because the systems already provide that visibility

What You’ll Do

Cross-Functional Operations

You will help design and improve the operating rhythms that connect Product, Engineering, Quality, Marketing, Support, Partnerships, and IT/DevOps. This includes:

Designing clear intake processes for requests, projects, and cross-functional initiatives
Creating repeatable handoff systems between departments
Improving release readiness and launch coordination
Helping define ownership, next steps, blockers, and communication pathways for active projects
Supporting retrospectives and follow-through after major releases, projects, or operational changes
Creating documentation that helps a remote team operate with less reliance on verbal handoff

Product & Engineering Operations

Your early focus will be heavily weighted toward Product and Engineering operations. In the first 90 days, you’ll partner closely with the Director of Product to strengthen how product and engineering work is tracked, connected, and communicated across the company. This includes:

Improving the way our internal communication and work systems connect
Creating clearer visibility into project status, blockers, and release readiness
Supporting product and engineering operating cadences
Helping ensure Support, Marketing, Partnerships, and Documentation have the information they need before launches
Building systems that allow technical work to translate into clear cross-functional updates

The goal is not simply to add more processes. The goal is to create lightweight, useful systems that make work easier to understand, easier to move forward, and easier to communicate.

AI Automation & Internal Tools

A key part of this role is identifying and implementing AI agents and automations that reduce manual coordination work. This includes:

Evaluating and implementing AI tools that can automate routine tasks
Designing systems that integrate AI into our existing workflows
Ensuring that AI implementations are reliable, well-governed, and easy to use

Qualifications

Experience in operations, project management, or a related field
Strong understanding of product and engineering workflows
Experience with AI tools and automation
Excellent communication and collaboration skills
Ability to design and implement systems that improve cross-functional operations