Senior Business Analyst, Subscription & Loyalty (f/m/d)
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We build the world's largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers.
We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
Job Description
Company Description
-------------------
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
---------------
We are looking for our next Senior Business Analyst Subscription & Loyalty (f/m/d)!
An exciting opportunity awaits in the heart of Berlin for those who thrive at the intersection of business, marketing, product, and technology. We are seeking creative and analytical problem-solvers who are passionate about delivering impactful solutions, driving customer loyalty, and shaping the future of subscription-based businesses. Join our multicultural team in a dynamic, multidisciplinary role where innovation and collaboration are at the core of everything we do.
What's on your plate:
- Perform complex analyses based on large volumes of data, and transform them into valuable and actionable insights to improve the business performance.
- Proactively find areas for value proposition improvement backed up by data in core areas: pricing, promotion & product.
- Provide management with regular performance reports, insights and presentations.
- Help identify best practices and help share these across our European markets.
- Support the roll-out of new product features across the region which are aimed at improving the overall subscription product and user experience.
- Work cross-functionally with Commercial, Product, Finance and Marketing both regional and local.
Your heroic skills:
- You gained at least 3-5 years of professional experience gained in strategy consulting and/or an analyst role in a fast-paced tech company, interpreting large and complex amounts of data.
- You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based major from a top university
- Good knowledge of and experience with reporting and analytics tools (e.g. Tableau, BigQuery, SQL, Looker, Google suite, Excel).
- Good business acumen with a good understanding of commercial topics in the food delivery space.
- Strong analytical skills and good at interpreting data, generating qualitative feedback and evaluating metrics to inform decision-making.
- You are a team player and love to think outside the box.
- You are highly motivated and communicative, independent and pragmatic in handling business challenges.
- Highly curious and willing to question the status quo.
- Excellent English communication skills, both written and spoken.
Additional Information
----------------------
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are looking for our next Senior Business Analyst Subscription & Loyalty (f/m/d)!
An exciting opportunity awaits in the heart of Berlin for those who thrive at the intersection of business, marketing, product, and technology. We are seeking creative and analytical problem-solvers who are passionate about delivering impactful solutions, driving customer loyalty, and shaping the future of subscription-based businesses. Join our multicultural team in a dynamic, multidisciplinary role where innovation and collaboration are at the core of everything we do.
What's on your plate:
Perform complex analyses based on large volumes of data, and transform them into valuable and actionable insights to improve the business performance.
Proactively find areas for value proposition improvement backed up by data in core areas: pricing, promotion & product.
Provide management with regular performance reports, insights and presentations.
Help identify best practices and help share these across our European markets.
Support the roll-out of new product features across the region which are aimed at improving the overall subscription product and user experience.
Work cross-functionally with Commercial, Product, Finance and Marketing both regional and local.
Your heroic skills:
You gained at least 3-5 years of professional experience gained in strategy consulting and/or an analyst role in a fast-paced tech company, interpreting large and complex amounts of data.
You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based major from a top university
Good knowledge of and experience with reporting and analytics tools (e.g. Tableau, BigQuery, SQL, Looker, Google suite, Excel).
Good business acumen with a good understanding of commercial topics in the food delivery space.
Strong analytical skills and good at interpreting data, generating qualitative feedback and evaluating metrics to inform decision-making.
You are a team player and love to think outside the box.
You are highly motivated and communicative, independent and pragmatic in handling business challenges.
Highly curious and willing to question the status quo.
Excellent English communication skills, both written and spoken.
Additional Information
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
