Senior Rider Compliance Specialist
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We build the world's largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers.
We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
Job Description
Company Description
-------------------
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
---------------
We are seeking a highly analytical and strategic Senior Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.
The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet.
Responsibilities:
- KPI Ownership: You will manage and track (KPIs) related to rider compliance,
- Service quality, and performance levels.
- Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.
- Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.
- Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.
- Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
- Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.
Qualifications
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- 4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field
- Excellent project management skills with proven experience working with cross-functional teams
- Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.
- Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.
- Data analytics: Intermediate or advanced skills in SQL, Big Query and Looker.
- Strong interest in ecommerce platforms and logistics operations.
Additional Information
----------------------
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.Job Description
We are seeking a highly analytical and strategic Senior Rider Compliance Specialist to join the Functional Regional Logistics team. This role will be responsible for managing rider compliance topics within a wide portfolio of the markets driving customer experience and reducing operational costs.
The successful candidate will work cross-functionally with local, regional and product teams to find the gaps and optimize our current rider compliance model. Key responsibilities include owning compliance related KPIs, optimising the product setup, utilizing data analytics for decision-making, and coordinating with local and regional stakeholders to manage service and performance levels of the rider fleet.
Responsibilities:
KPI Ownership: You will manage and track (KPIs) related to rider compliance,
Service quality, and performance levels.
Framework Optimization: Continuously improve the rider compliance framework by managing product configurations and developing effective manual solutions.
Strategic Decision Making: Use analytics and data tools to guide strategic decisions and optimize rider compliance mechanics.
Stakeholder Collaboration: Coordinate with local, regional, and global teams to ensure alignment and effective execution.
Operational Support: Provide timely support and technical expertise to local teams, ensuring smooth field operations.
Data analysis: Deriving insights from existing data analytics solutions together with querying data via SQL.
Qualifications
4 - 8 years of experience in operations or rider logistics preferably in the eCommerce field
Excellent project management skills with proven experience working with cross-functional teams
Excellent analytical skills with the ability to assess performance and service level of delivery couriers, identify trends, and optimize for better results.
Excellent communication (fluency in English) and interpersonal skills, with the ability to effectively communicate with regional internal & external stakeholders across APAC, EU and Turkey.
Data analytics: Intermediate or advanced skills in SQL, Big Query and Looker.
Strong interest in ecommerce platforms and logistics operations.
Additional Information
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
