Service Delivery Coordinator

Join Aristocrat as our Service Delivery Coordinator and be part of an exceptionally skilled team dedicated to flawless service and logistics delivery. At Aristocrat, we are driven by our mission to develop world-class entertainment experiences, and our culture thrives on innovation, collaboration, and success. As a Service Delivery Coordinator, you will play a pivotal role, ensuring our products are seamlessly installed and maintained, strictly adhering to our world-class standards. This is your chance to be part of an ambitious team where your contributions will make a significant impact!

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What You'll Do

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• The primary person contacting customers to schedule Aristocrat services to be performed at their casino. Is knowledgeable of workforce requirements, regulatory notifications, travel times for resources, and timeframes to complete designated services.
• Use Remedy and Retriever (scheduling tool) and Salesforce Field Service (FSL) to lead field resources.
• Schedules all game transportation with outside carriers using e2Open (TMS) to move completed EGM cabinets to their final destinations. Cross-docking requirements are included in this requirement. Develop and lead Purchase Orders when needed outside the TMS.
• Maintain the sales and ERP databases to ensure all collaborators have the vital information to lead the sales funnel and production requirements.
• Coordinate all critical issues and exceptions that arise during the service workflow and commercially crafted exceptions.
• Handle the game scheduling pipeline and games forecast to ensure our commitments meet the monthly forecast.
• Identify imminent jeopardy service and customer situations and action the appropriate corrective business flow, while advancing and alerting participants as needed.
• Lead workflow for documentation and other required closure paperwork from the field to the sales organization to close out performed service to internal groups.
• Other duties and responsibilities as assigned.

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What We're Looking For

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• Self-motivated, strong communication, and capable of working independently and collaboratively, while being able to coordinate multiple functions simultaneously.
• Consistent track record to deliver coordinated work schedules, lead projects, and meet customer satisfaction goals.
• Adaptability to changing demands and priorities.
• Strong customer interface skills and the ability to work with cross-functional teams.
• Comfortable being resourceful, adaptable, and proactive in an entrepreneurial environment.
• Ability to multitask and work under deadlines.

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Why Aristocrat?

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Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

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We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

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• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

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Our Values

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• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

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Travel Expectations

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None

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Pay Range

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$23.68 - $43.97 per hour

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Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

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This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

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Additional Information

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This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

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Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.

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At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.