Service Ops Engineer
Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, free-to-play mobile games and online real money games.
Aristocrat has seven corporate functions and three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.
Job Description
Aristocrat Interactive is a global leader in iLottery solutions and services for national and state-regulated lotteries. We empower our partners to launch and scale the world's most successful digital lottery programs. Our end-to-end solutions combine industry-leading omnichannel platforms, a world-class portfolio of interactive games, and a full suite of business and technology services that redefine the digital lottery experience.
We're seeking passionate, driven professionals who thrive in dynamic environments, value teamwork and are excited to be part of a company that shapes the next generation of interactive gaming.
Position: UAT Service OPS Engineer (Technical Support Tier 3/4)
As a UAT Service OPS Engineer, you will play a critical role in supporting our enterprise-grade iLottery platforms. Acting as a technical bridge between our customers and internal teams, you'll resolve complex issues, contribute to continuous service improvements, and ensure our solutions meet the highest standards of reliability and performance.
Key Responsibilities:
- Serve as a key contact for technical support—responding via email and JIRA Tickets.
- Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
- Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
- Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
- Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
- Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.
What We're Looking For
- Fluent English – Strong verbal and written communication skills are essential.
- Technical Troubleshooting Expertise – Proven ability to creatively and effectively resolve complex technical issues.
- Customer-First Mindset – Experience working in client-facing roles focusing on results and satisfaction.
- Understanding of web technologies, client/server architecture, API, and SQL – Strongly preferred
- Familiarity with web debugging tools (e.g., browser dev tools, Postman) – An advantage
- Bachelor's degree in Computer Science, Software Engineering, or related field – A plus.
- Experience in a technical support or application support role (2+ years) – Preferred.
- Self-motivated, quick learner, collaborative, and comfortable working in a fast-paced, global environment.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
Travel Expectations
None
Additional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Aristocrat Interactive is a global leader in iLottery solutions and services for national and state-regulated lotteries. We empower our partners to launch and scale the world's most successful digital lottery programs. Our end-to-end solutions combine industry-leading omnichannel platforms, a world-class portfolio of interactive games, and a full suite of business and technology services that redefine the digital lottery experience.
We're seeking passionate, driven professionals who thrive in dynamic environments, value teamwork and are excited to be part of a company that shapes the next generation of interactive gaming.
Position: UAT Service OPS Engineer (Technical Support Tier 3/4)
As a UAT Service OPS Engineer, you will play a critical role in supporting our enterprise-grade iLottery platforms. Acting as a technical bridge between our customers and internal teams, you'll resolve complex issues, contribute to continuous service improvements, and ensure our solutions meet the highest standards of reliability and performance.
Key Responsibilities:
- Serve as a key contact for technical support—responding via email and JIRA Tickets.
- Provide Tier 3/4 technical support for both internal stakeholders and external clients, ensuring high-quality service.
- Collaborate with cross-functional teams, including R&D and customer support, to analyze and resolve complex product issues.
- Own technical problem resolution from identification through resolution, employing best practices in troubleshooting and root cause analysis.
- Prioritize and monitor active support issues to ensure timely resolution and customer satisfaction.
- Contribute to documentation and knowledge sharing to improve team performance and customer outcomes.
What We're Looking For
- Fluent English – Strong verbal and written communication skills are essential.
- Technical Troubleshooting Expertise – Proven ability to creatively and effectively resolve complex technical issues.
- Customer-First Mindset – Experience working in client-facing roles focusing on results and satisfaction.
- Understanding of web technologies, client/server architecture, API, and SQL – Strongly preferred
- Familiarity with web debugging tools (e.g., browser dev tools, Postman) – An advantage
- Bachelor's degree in Computer Science, Software Engineering, or related field – A plus.
- Experience in a technical support or application support role (2+ years) – Preferred.
- Self-motivated, quick learner, collaborative, and comfortable working in a fast-paced, global environment.
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations
NoneAdditional Information
Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
