Specialist, Product Operations - (Logistics, Rider)
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We build the world's largest on-demand delivery platform. We are an international community of entrepreneurs at heart who are passionate problem solvers.
We enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. This comes with a growth opportunity across the most exciting corners of the world. No matter where you're from or what you believe in, we build, we deliver, we lead.
We are Delivery Hero.
Job Description
Company Description
-------------------
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
---------------
We are on the lookout for a Specialist, Product Operationsto join the Logistics Product Operations team within the Rider Product Line.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations, supporting expansion into new areas like grocery and retail.
The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
- You will own relevant business KPIs, product performance and product usage for different regions around the world
- You interact with and support our operations stakeholders
- You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
- You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
- You provide management with regular performance reports, insights and presentations
Qualifications
--------------
- You gained at least 3+ years of professional experience interpreting data in an analytics or data science role
- You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based subject
- Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
- Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements.
- You are highly passionate about data, with creative problem-solving abilities and an eye for detail
- You are a team player and love to think outside the box
- You are highly motivated and communicative, independent and pragmatic in handling business challenges. Excellent English communication skills, both written and spoken
- Previous experience in the last mile industry in an Analytics, Operations or in Product role is a plus
Additional Information
----------------------
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy
- The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
Job Description
We are on the lookout for a Specialist, Product Operations to join the Logistics Product Operations team within the Rider Product Line.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimise delivery operations, supporting expansion into new areas like grocery and retail.
The team is a bidirectional value-adding interface between global product/technology teams and local teams across the globe. The role offers you the opportunity to collaborate, learn and contribute to shaping our global logistics products into winning solutions for our local ecosystems.
If you're a creative problem solver who is hungry for a new adventure, an international workplace is waiting for you in the heart of Berlin!
You will own relevant business KPIs, product performance and product usage for different regions around the world
You interact with and support our operations stakeholders
You proactively find areas for improvement backed up by data, are innovative in seeking the best solution and execute in a timely and considered manner
You support the roll-out of new products and features in your region which are aimed at improving our users’ experience, business performance and operational efficiency
You provide management with regular performance reports, insights and presentations
Qualifications
You gained at least 3+ years of professional experience interpreting data in an analytics or data science role
You have a Bachelor’s degree in business, mathematics, engineering, science, economics or another analytical-based subject
Strong knowledge of and experience with SQL and reporting tools (e.g. Tableau or Data Studio)
Proven track record of enhancing business operations and optimizing performance through data-driven insights and strategic decision-making, including experience in performance management, process optimization, and operational efficiency improvements.
You are highly passionate about data, with creative problem-solving abilities and an eye for detail
You are a team player and love to think outside the box
You are highly motivated and communicative, independent and pragmatic in handling business challenges. Excellent English communication skills, both written and spoken
Previous experience in the last mile industry in an Analytics, Operations or in Product role is a plus
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support, access to the Udemy Business platform to explore a variety of online courses
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Mindfulness and Gym & Bicycle Subsidy
The power of getting together over some food is unrivalled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses and access to Internal Housing Hub
Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
