Sr Engineer - NOC

Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock!

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What You Will Do

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• Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team.
• Provide second-level troubleshooting support and liaise with service providers and third parties.
• Meet internal critical metrics and follow SLAs and OLAs for service delivery.
• Investigate and react to live issues, ensuring timely resolution.
• Prepare and implement periodic releases for both infrastructure and software.
• Act as a partner concern for issues raised through customer channels.
• Craft and enhance processes and activities related to the role.
• Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4.

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What You Need

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• 3-5 years’ experience in a technical support or operational role.
• Broad technology knowledge, including Windows and Linux.
• Strong communication skills, both written and verbal.
• Proficiency with monitoring tools such as Grafana and Datadog.
• Excellent problem-solving skills and a methodical approach.
• Evidence of accountability and ownership in managing incidents.
• Ability to analyze logs and troubleshoot issues.
• Excellent attention to detail and organizational skills.
• Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS.
• Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines.
• Experience with relational and non-relational databases, e.g., MSSQL/MongoDB.
• Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible.
• Experience with event workflow ticketing systems such as Freshdesk/Jira.
• Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience.
• Ability to produce high-quality work that meets project briefs and explores creative concepts.

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What We're Looking For

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Aristocrat offers an outstanding opportunity to be part of an exceptionally dedicated team that thrives on innovation and collaboration. As a Sr Engineer I, you will play a pivotal role in coordinating our Online Gaming platform, ensuring flawless performance and availability around the clock!

​

What You Will Do

----------------

​

• Coordinate the Online Gaming platform and monitor as part of a 24x7 shift-based operations team.
• Provide second-level troubleshooting support and liaise with service providers and third parties.
• Meet internal critical metrics and follow SLAs and OLAs for service delivery.
• Investigate and react to live issues, ensuring timely resolution.
• Prepare and implement periodic releases for both infrastructure and software.
• Act as a partner concern for issues raised through customer channels.
• Craft and improve processes and activities related to the role.
• Manage service requests, incident problems, and change requests following standard methodology in line with ITIL v4.

​

What You Need

-------------

​

• 3-5 years’ experience in a technical support or operational role.
• Broad technology knowledge, including Windows and Linux.
• Strong communication skills, both written and verbal.
• Proficiency with monitoring tools such as Grafana and Datadog.
• Excellent problem-solving skills and a methodical approach.
• Evidence of accountability and ownership in managing incidents.
• Ability to analyze logs and troubleshoot issues.
• Excellent attention to detail and organizational skills.
• Experience with Docker/Kubernetes, OpenStack, VMWare, Google GK, Amazon EKS.
• Familiarity with code repositories like GitHub/GitLab and CI/CD pipelines.
• Experience with relational and non-relational databases, e.g., MSSQL/MongoDB.
• Knowledge of DNS/HTTPS certificates and orchestration tools like Ansible.
• Experience with event workflow ticketing systems such as Freshdesk/Jira.
• Bachelor’s Degree in Computer Science, Engineering, or related field, or equivalent experience.

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Why Aristocrat?

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Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

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We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

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• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

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Our Values

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• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

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Travel Expectations

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None

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Additional Information

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Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.