Hi, We're Deepgram!

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity:

--------------------

​

Your job is to close enterprise deals. You are a natural hunter and skilled at guiding complex deals across the finish line. You show up as a calm, credible expert, but you’re relentless about progress and outcomes. You know how to bring the right people in at the right time, and how to keep things moving.

​

The mission of this role is to close enterprise customers and establish Deepgram as the default voice AI platform for the restaurant industry.

​

Location

------------

​

This role is based in San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs.

​

What You’ll Do

------------------

​

• Hunting and deal origination: Proactively identify enterprise restaurant operators in an active or emerging buying cycle, create access to senior decision-makers, and generate qualified opportunities that you personally drive to close.
• Closing enterprise deals: Run and close complex, multi-stakeholder enterprise sales cycles with major restaurant brands.
• Deal leadership: Own the full deal process with discipline and urgency. This includes discovery, qualification, negotiation, procurement, and close.
• Executive trust: Build credibility with CXOs and senior operators as a calm, fair, business-first partner who understands their world.
• Relentless follow-through: Drive momentum, unblock stalled deals, and keep pressure on timelines without burning relationships.

​

It’s Important To Us That You Have

--------------------------------------

​

• Deal obsession: Deep personal satisfaction from getting signatures, beating timelines, and winning competitive situations.
• Proven enterprise closer: Demonstrated track record of closing large, complex enterprise deals with multiple decision-makers.
• Executive presence: Comfortable sitting across from CXOs as a trusted expert—clear, fair, and commercially sharp.
• Stakeholder navigation: Able to manage legal, procurement, IT, operations, and executives without losing deal control.
• High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure.

​

It Would Be Great if You Had

--------------------------------

​

• Experience selling into restaurants, retail, or other operationally complex industries.
• Experience selling AI solutions

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the APAC territory.

-------------------------------------------------------

​

Regional Expectations

-------------------------

​

• Based in an APAC time zone with strong overlap to customer business hours.

​

The Opportunity

-------------------

​

At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company.

​

Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers.

​

Who You Are

---------------

​

You are not a traditional CSM. You’re a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time.

​

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion.

​

You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success.

​

What You’ll Do

------------------

​

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
• Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
• Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
• Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
• Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
• Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.
• Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
• Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
• Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
• Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities.
• Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.
• Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
• Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

​

You’ll Love This Role If You

--------------------------------

​

• Thrive at the intersection of sales engineering, account management, and customer success.
• Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity.
• Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership.
• Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes.
• See customer health and technical adoption not as endpoints but as the fuel for revenue expansion.
• Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly.
• Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive.
• Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement.
• Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences.
• Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way!

​

It’s Important To Us That You Have

​

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
• A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
• Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
• Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
• Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.).
• Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
• A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
• A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.

​

It Would Be Great If You Had

--------------------------------

​

• A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
• Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
• Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter.

​

This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based remotely out of London, England and will be responsible for covering the EMEA region.

------------------------------------------------------------------------------------------------------------------

​

Regional Expectations

-------------------------

​

• Based in Greenwich Mean Time (GMT) with strong overlap to customer business hours.
• Fluency in written and spoken English. Fluency in German also a strong plus.

​

Deepgram is looking for an Outbound Sales Development Representative to drive new customers and revenue to our rapidly growing company. You will create sales opportunities for Deepgram as you share our mission with CTOs, VPs of Product, and CEOs. You are a critical component in Deepgram’s Revenue organization and will play a pivotal role in growing our top-line revenue to new heights!

​

What You'll Do

​

• Work with our Partnerships team, Account Executives, and your fellow SDRs to build a strong sales pipeline of new logos, striving to exceed quarterly sales targets
• Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness
• Have a depth of understanding regarding customer needs in the ASR space, competition, and Deepgram products to be able to fully articulate our value proposition
• Research companies to find new speech recognition use cases and opportunities in the market

​

You’ll Love This Role If You

​

• Value having leadership that has tenure and a track record of success
• Thrive working with A Players as cross-functional partners across GTM
• Understand the importance of selling a product that is market validated and can deliver on its technical promise
• Are passionate about what Deepgram is building and how we are changing what is possible with speech
• Are eager to launch your sales career towards enterprise sales

​

It’s Important to Us That You Have

​

• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Strong organizational and exceptional time-management skills due to reaching out to many different companies every day
• Ability to deliver results to our customers and the Deepgram team

​

It Would Be Great If You Had

​

• Prior sales experience, especially selling a technical product to technical decision makers
• Experience prospecting companies that fit an ideal customer profile and understanding their business
• Consistently overachieved against sales targets in past experiences

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity:

--------------------

​

This is a foundational hire in the Deepgram for Restaurants business. You will own how the market understands who we are, what we build, and why we win. Operating at the intersection of product, sales, partnerships, and leadership, you’ll shape the narrative, establish credibility, and translate complex AI capabilities into clear market leverage.

​

The mission of the role is to make Deepgram for Restaurants the default solution to enterprise buyers and ecosystem partners, and to give our GTM team unfair leverage in every conversation.

​

Location

------------

​

This role is based in San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs.

​

What You’ll Do

------------------

​

• Narrative and positioning: Own how Deepgram for Restaurants is understood in the market, from who it’s for to why it wins.
• Core GTM assets: Build and evolve the core materials that power real sales conversations and launches.
• Brand, content, and credibility: Establish Deepgram for Restaurants as a trusted voice in the industry.
• Events and ecosystem: Decide where and how we show up with customers and partners to create leverage

​

How You’ll Work:

--------------------

​

• This is not a corporate marketing role; you operate with urgency, creativity, and ownership. You are comfortable acting first and iterating fast.
• You partner closely with the GM and CMO, but you’re just as comfortable in sales calls and working with product teams to get things done.

​

It’s Important To Us That You Have

--------------------------------------

​

• Strong narrative judgment and taste; able to turn ambiguity into clear direction.
• High slope operator who learns fast, crosses role boundaries, and thrives in ambiguity; a playmaker with a strong bias toward doing what’s right and an intense need to win.
• Self-starter with a bias toward action; hands-on, comfortable writing, editing, shipping, and iterating quickly.
• Deeply curious and customer-driven; comfortable operating close to revenue and engaging directly in real customer conversations.

​

It Would Be Great if You Had

--------------------------------

​

• Consulting or entrepreneurial background (e.g., ex-BCG or former founder).
• Early-stage startup or founder-led environment experience.
• Exposure to vertical SaaS or operationally complex industries.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Deepgram is looking for a Staff Product Analyst to accelerate our evolution from a single-product transcription company to a comprehensive voice AI platform. You'll be the first product analyst on our team, reporting to our VP of Product and partnering directly with product managers and designers to build the measurement infrastructure and experimentation frameworks that help us scale self-serve and product adoption.

​

As the founding analyst, you'll establish the analytics foundation for our product team—building pipelines, defining frameworks, and creating the systems that help product managers, designers, and engineers make faster, and more impactful decisions. You'll start with a laser focus on our self-serve funnel, driving conversion from signup to first programmatic API/SDK request, knowing that this optimization directly feeds both self-serve revenue and sales-qualified leads. As you establish this foundation, your scope will expand to help identify patterns across our multi-product portfolio and inform strategic investment decisions.

​

What You'll Do

------------------

​

• Own the analytics strategy for self-serve growth—design experiments, build measurement infrastructure, and drive insights that increase conversion from signup to first programmatic request
• Build robust, repeatable analytics pipelines and dashboards from the ground up using Superset and Heap Analytics
• Partner directly with product managers and designers to define success metrics, establish baselines, and instrument products correctly
• Design and analyze experiments across the developer journey, with deep understanding of API/SDK adoption patterns
• Collaborate with analytics partners in Marketing and Sales to connect product usage signals with acquisition, activation, and downstream sales outcomes, building a holistic view of the end-to-end PLG funnel
• Surface patterns in product usage across our growing portfolio to identify high-value use cases, customer segments, and where to double down on investment
• Serve as the analytical partner to Product leadership: synthesize insights across multiple products and use cases to identify patterns that inform longer-term product strategy and investment decisions
• Establish experimentation best practices and analytical rigor as the team scales PLG motions
• Translate complex findings into clear, actionable recommendations that shape product roadmap and investment decisions
• Build the analytics muscle for the team—creating frameworks and systems that enable PMs to self-serve insights while you focus on strategic analysis

​

You'll Love This Role If You

--------------------------------

​

• Have the seniority and leadership to define what "good" looks like for product analytics at Deepgram
• Get energized by being the first—building systems from scratch and establishing foundational practices
• Can balance deep analytical work with strategic pattern recognition across a multi-product portfolio
• Have strong opinions on experimentation methodology and PLG measurement, backed by experience
• Thrive in ambiguity and can define the right questions to ask, not just answer requests
• Love partnering closely with product leadership to shape strategy in real-time
• Bring natural customer empathy and curiosity, as well as openness to try new tools/AI workflows to maximize analytics efficiency

​

It's Important to Us That You Have

--------------------------------------

​

• Staff-level expertise in product analytics, with proven ability to lead analytics strategy (we care more about expertise and leadership than years of experience)
• Demonstrated track record of accelerating self-serve or PLG growth at a previous company, particularly driving conversion in developer-focused products
• Strong SQL skills and hands-on experience working directly with data warehouses
• Proven ability to build dashboards and analytics infrastructure yourself—you don't need a data engineering team to be effective
• Deep experience designing, running, and analyzing experiments with statistical rigor
• Understanding of developer behavior and API/SDK adoption patterns—you know what signals matter for programmatic usage
• Experience being the first or founding analyst on a team—comfortable building everything from scratch
• Leadership presence to establish best practices and mentor PMs on data literacy
• Excellent communication skills to translate technical findings into strategic recommendations for executives

​

It Would Be Great If You Had

--------------------------------

​

• Experience with Superset and Heap Analytics (or similar tools like Mixpanel, Amplitude, Looker, Mode)
• Background in B2B SaaS with both self-serve and enterprise motions
• Understanding of multi-product portfolio dynamics and how to measure cross-product patterns
• Experience with usage-based pricing models or real-time streaming data products
• Deep knowledge of product instrumentation and event tracking best practices
• Expertise in advanced statistical methods beyond basic A/B testing (causal inference, cohort analysis, time-series analysis)
• Experience working in voice AI, ML/AI platforms, or developer tools

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity:

--------------------

​

This is an early hire in the Deepgram For Restaurants business and the person will start off owning in-market customer deployments. You will lead end-to-end execution of our AI implementations – connecting dots and solving problems between the nexus of the customer (both corporate and in-store employees, and consumers) as well as the Deepgram for Restaurants product/software team. The mission of the job is to make the product work like magic at each customer deployment, build momentum to expand within each customer and open pathways into new logos.

​

What You’ll Do

------------------

​

• Deeply understand our customers business – even better than they do – and be an expert on Deepgram’s product offerings.
• Partner with our Sales, Product, and Engineering to scope, build, and ship AI agents that handle thousands of customer interactions a day.
• Serve as the primary point of contact for large enterprise stakeholders and ensure flawless delivery of complex AI solutions across enterprise deployments
• Monitor performance, adoption, and feedback from live deployments
• Translate field insights into actionable product requirements for eng/AI teams
• Help define and refine ROI metrics that drive large expansion deals

​

It’s Important To Us That You Have

--------------------------------------

​

• Strong customer-facing instincts: can manage corporate relationships and can anticipate and avoid issues, deftly de-escalate problems, and build confidence and evangelical support from customer decision makers
• Deep curiosity and operational empathy — loves to spend time in-store where the magic happens and you think of yourself as an AI user anthropologist
• Although this is not explicitly a product management role, you have a product management “vibe” and any engineer interfacing with you would think you are a product manager
• High slope: Learns fast, goes beyond role boundaries, thrives in ambiguity, play maker orientation, focus on doing what is right, intense need to win

​

It Would Be Great if You Had

--------------------------------

​

• Experience in QSR, retail, or field operations.
• Previous early-stage startup experience.
• Exposure to data labeling, product ops, or implementation at tech co's.
• Consulting or entrepreneurial background (e.g., ex-BCG or former founder).

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity:

--------------------

​

We are seeking a Software Engineer to join Deepgram for Restaurants- a new, vertically focused business unit dedicated to solving the toughest problems in the space, working alongside Deepgram’s core research teams.

​

We’ll be working directly with leading restaurant enterprises and leading restaurant technology partners to uncover and solve the highest-impact problems in the space. Early focus areas include:

​

• Ultra-robust ASR in noisy, multi-mic environments
• High-accuracy, menu-aware drive-thru and phone ordering agents
• Real-time analytics and operational intelligence
• Deeper, more reliable in-restaurant hardware integration

​

We are already partnering with several leading brands and will continue expanding these efforts

​

What You’ll Do

------------------

​

• Design, develop, and maintain scalable, high-performance backend systems for our automated order-taking platform
• Collaborate closely with our team to ensure the seamless integration of our backend with our ML models and client devices
• Monitor and optimize the performance of our backend systems in production environments
• Build and maintain integrations with 3rd party restaurant software systems like POS, loyalty, payment gateways, and customer data platforms
• Implement best practices in system design, code quality, and testing to ensure a reliable, secure, and maintainable system
• Optimize AI pipeline to improve performance in challenging audio environments, robustly handle ambiguous customer requests, and rapidly scale to new menus
• Push the very boundaries of LLMs and voice AI technology to solve one of the technology industry’s historically elusive challenges
• Run experiments to validate the product impact of new functionality

​

It’s Important To Us That You Have

--------------------------------------

​

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 4+ years of hands-on experience in developing, implementing, and maintaining backend infrastructure in production environments
• Proven track record of building and deploying scalable, high-performance backend systems
• Experience with cloud-based infrastructure and deployment technologies, such as AWS and API design
• Excellent problem-solving skills and the ability to adapt to a rapidly evolving startup environment
• Strong communication skills and the ability to work collaboratively with a team
• Willingness to problem solve across our entire product
• Ability to proactively recognize problems and identify solutions to those problems
• Results oriented and care about the impact of your work

​

It Would Be Great if You Had

--------------------------------

​

• Experience working with audio
• Experience taking a backend system from zero to one
• Experience building and maintaining a system that integrates with many 3rd party APIs, particularly Point of Sale systems
• Experience with Python, Kotlin, or Java
• Experience with containerization tools, such as Docker and Kubernetes
• Experience working in or alongside AI / ML

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

===================

​

Deepgram is seeking a Senior Human Resources Business Partner to support our growing, remote-first organization. This inaugural HRBP role will partner closely with leaders of all levels and employees across the company to support employee relations, performance management, manager effectiveness, and scalable people practices.

​

Reporting to the Head of People, the HRBP works cross-functionally with leaders, People Ops, Legal, Finance, and Recruiting to ensure people programs, policies, and processes are effective, compliant, and aligned with business needs. This is a highly collaborative role for someone who brings strong judgment, navigates complexity with confidence, and helps teams perform at a high level in a fast-moving environment.

​

Occasional travel is expected to attend company offsites and team meetings at Deepgram offices as needed throughout the year.

​

What You’ll Do

------------------

​

Employee Relations & Manager Support

​

• Serve as a primary point of contact for employee relations matters, including performance concerns, interpersonal issues, investigations, and complex workplace scenarios
• Coach managers through difficult conversations, feedback delivery, performance management, and documentation
• Provide consistent, fair, and legally sound guidance across key employee lifecycle moments

​

Business & Leadership Partnership

​

• Act as a trusted advisor to leaders on people-related risks, decisions, and trade-offs
• Partner with the Head of People to translate company strategy into people practices that are right-sized for scale
• Identify patterns and systemic issues early and recommend practical, upstream interventions
• Serve as a change partner to leaders, helping design, position, and operationalize organizational changes to drive understanding, adoption, and trust.

​

Performance & Manager Effectiveness

​

• Support performance management processes, goal-setting, feedback cycles, and manager capability building
• Partner with leaders on team structure, talent and succession planning, and ways of working that enable strong performance and sustainable growth
• Help managers navigate underperformance, role clarity challenges, and organizational change
• Reinforce a culture of high performance without unnecessary bureaucracy

​

Process, Systems & Scale

​

• Help build and refine People processes, templates, documentation, and manager resources
• Partner on tools and workflows that improve consistency, efficiency, and employee experience
• Balance compliance, speed, and sound judgment as the company grows
• Partner with the Head of People to support change initiatives (e.g., policy updates, process shifts), including re-education, leader enablement, and reinforcement

​

Compliance & Administration

​

• Partner with People Ops, Legal, and Finance to ensure compliance with federal, state, local, and our local partners with regard to international employment laws
• Support leave administration, policy application, and complex employee situations
• Help ensure People practices are defensible, consistent, and aligned with company values

​

You'll Love This Role If You

--------------------------------

​

• Enjoy partnering closely with managers and leaders to build a healthy and high performing culture
• Are energized by navigating ambiguity and making sound decisions while building the HRBP playbook
• Care about building and scaling fair, consistent, and human people practices in a fast-growing company
• Thrive in environments where trust, judgment, and accountability matter

​

It’s Important to Us That You Have

----------------------------------

​

• 7–10+ years of HR experience, including at least 5 years in an HR Business Partner role within high-growth or complex environments
• Strong business judgment and the ability to understand context quickly, challenge assumptions when needed, and guide leaders through tough trade-offs
• Deep experience in employee relations, performance management, and manager coaching
• Comfort operating synchronously and asynchronously in a fast-paced, remote-first, evolving environment with shifting priorities
• Strong written and verbal communication skills and a high degree of discretion

​

Nice to Have

----------------

​

• Experience supporting distributed, remote-first teams.
• Prior work in a fast-growing startup environment.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

===============

​

Deepgram is looking for a Website Manager to serve as the operational backbone of Deepgram.com. In this senior-level individual contributor role, you will oversee the governance, optimization, and evolution of our most critical marketing asset. You will act as the bridge between marketing strategy and technical execution, managing the website backlog and coordinating complex updates across design and engineering teams.

​

This is an ideal role for a Web Project Manager or Digital Marketing Operations expert who thrives on structure, cares deeply about user experience (UX), and loves using data to turn a website into a high-performing growth engine.

​

What You'll Do

==================

​

• Own the Web Lifecycle: Take full ownership of Deepgram.com updates, from routine content publishing and page builds to complex architectural changes within our CMS.
• Project Management & Governance: Manage the intake of requests from GTM, Product Marketing, and Executive teams. You will act as the "gatekeeper" of the site, rigorously prioritizing the backlog based on business impact and ensuring resources are allocated efficiently.
• Cross-Functional Execution: Coordinate seamless execution between Design, Engineering, and external contractors/agencies to bring new pages and features to life on time and within scope.
• CRO & Performance: Partner with the growth team to support CRO experimentation. You will set up A/B tests, track landing page performance, and implement data-driven optimizations to improve conversion rates.
• QA & Standards: Maintain rigorous Quality Assurance (QA) standards. You are the final line of defense for brand consistency, broken links, mobile responsiveness, and web accessibility (WCAG) compliance.
• SEO Execution: Support technical and on-page SEO initiatives, managing metadata, schema markup, internal linking strategies, and content hierarchy to ensure maximum organic visibility.

​

Who You Are

===============

​

• Experienced Web Ops Pro: 5+ years of experience in web project management, website operations, or digital marketing, ideally within a fast-paced B2B SaaS environment.
• CMS Expert: You have deep, hands-on experience with modern Headless CMS platforms (e.g., Contentful, Sanity) or visual builders (e.g., Webflow) and understand the mechanics of publishing workflows.
• Technical Fluency: While not necessarily a developer, you are comfortable reading HTML/CSS, understanding how APIs fetch content, and communicating effectively with engineering teams.
• Data-Driven: You are proficient with analytics tools (Google Analytics 4, Heap, etc.) and understand how to interpret traffic and conversion data to make informed decisions.
• Organized & Detail-Oriented: You have a "measure twice, cut once" mentality. You are comfortable managing multiple ticketing streams (Jira, Asana, etc.) and keeping stakeholders informed.
• SEO Knowledgeable: You understand the fundamentals of technical SEO and how site structure impacts search rankings.

​

It Would Be Great If You Had

================================

​

• Experience migrating or replatforming a corporate website.
• Basic frontend development skills (HTML/CSS/JS).
• Experience with localized/internationalized websites.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

===============

​

We’re growing quickly, and our Marketing team is central to driving that growth. To support our next phase of scale, we’re hiring a Senior Marketing Operations Manager to help us refine, optimize, and scale how we go to market.

​

As Deepgram’s Senior Marketing Operations Manager, you’ll be the connective tissue between our marketing technology, data, and strategy. Reporting to the Director of Marketing Operations, you’ll manage our marketing tech stack, own several key vendor relationships, and serve as a strategic and hands-on partner to our Marketing, Sales, and Product teams.

​

You’ll advise on best practices, manage the operational details that make campaigns successful, and take ownership of the marketing operations roadmap. The ideal candidate thrives at the intersection of systems, data, and strategy — ensuring the engine behind Deepgram’s go-to-market motion runs efficiently and scales effectively.

​

What You’ll Do

==================

​

• Own Deepgram’s marketing tech stack, including HubSpot, Salesforce, Segment, and related tools.
• Oversee vendor relationships and evaluate new technologies that improve our go-to-market efficiency.
• Partner cross-functionally with Sales, Product, Customer Success, and Finance to connect marketing performance with pipeline, revenue, and product usage insights.
• Advise the Marketing team on campaign planning, process optimization, and operational best practices.
• Lead initial strategic projects such as:

​

  + Establishing Account-Based Marketing (ABM) infrastructure and processes.

  + Creating company-wide email governance and deliverability standards.

  + Building improved attribution and performance reporting that ties spend to pipeline.

• Collaborate with Product, Sales, and RevOps teams to connect product-led growth (PLG) and sales-led growth (SLG) funnel data for unified visibility.
• Drive continuous improvement by identifying automation opportunities that make marketing more effective and scalable.

​

You’ll Love this Role If You

================================

​

• Enjoy turning complexity into scalable, elegant systems.
• Balance strategic thinking with hands-on execution.
• Value autonomy and accountability in a fast-paced environment.
• Love collaborating across teams to make marketing smarter and more data-driven.

​

It’s Important To Us That You Have

======================================

​

• 5+ years of experience in Marketing Operations, Revenue Operations, or other Go-To-Market Operations roles
• Hands-on expertise with HubSpot, Salesforce, and campaign automation tools.
• Proven experience managing both PLG and SLG funnels, including lead scoring, lifecycle tracking, and attribution.
• Strong analytical mindset with experience building reports and dashboards to measure campaign effectiveness and ROI.
• Demonstrated ability to work cross-functionally with Marketing, Sales, Customer Success, Product, and Finance stakeholders.
• Excellent project management skills with a bias for action and operational rigor.

​

It Would Be Great if You Had

================================

​

• Experience with attribution tools (Dreamdata, HockeyStack, etc)
• Experience with AI automation or workflow orchestration platforms (n8n, AirOps, Clay, etc).
• Understanding of basic HTML, CSS, and SQL.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

===============

​

As a Product Marketing Manager, Enterprise & Partnerships at Deepgram, you will play a pivotal role in building and scaling our partner/enterprise marketing initiatives with leading cloud providers and technology companies. You'll execute go-to-market programs that enable our partnerships to scale and accelerate enterprise adoption of Deepgram's voice AI platform.

​

In this role, you'll translate technical voice AI capabilities into compelling joint value propositions, and build scalable enablement programs that empower our partners to successfully position and sell Deepgram. You'll also support broader product marketing initiatives across solutions messaging and customer advocacy as priorities evolve.

​

What You’ll Do

==================

​

• Execute co-marketing programs with our cloud and technology partners, including joint campaigns, content creation, and MDF-funded activities
• Create partner enablement materials (pitch decks, solution briefs, demo scripts, case studies) that help partners effectively communicate Deepgram's voice AI value proposition to enterprise buyers
• Execute integrated campaigns with partners targeting enterprise decision-makers, creating compelling narratives around AI transformation and voice AI business value
• Create and maintain a partner marketing content library and resource center, ensuring partners have easy access to the latest materials, messaging, and technical documentation
• Track and report on partner marketing performance, including partner-sourced pipeline, influenced revenue, campaign ROI, and program effectiveness
• Work closely with the partner team to support their work with scalable processes, templates, and playbooks for partner marketing that can be replicated as the partner ecosystem grows

​

You’ll Love This Role If You

================================

​

• Are eager to learn partner/alliance marketing and want to build foundational expertise in a high-growth area
• Thrive in a "build it from scratch" environment and enjoy creating programs where infrastructure doesn't yet exist
• Excel at execution; you can take strategic direction and run with it independently
• Are highly organized and comfortable managing multiple priorities and workstreams, working cross-functionally and building relationships across teams
• Are energized by seeing the direct impact of your work on pipeline, customer success, and partner engagement
• Have a "get it done" mentality and aren't afraid to jump in wherever needed to ensure program success
• Are excited about AI/voice technology and enabling partners to build innovative applications

​

It’s Important To Us That You Have

======================================

​

• 2-4 years of marketing experience in B2B tech, SaaS, or enterprise software (product marketing, demand gen, content marketing, or partner marketing backgrounds all welcome)
• Excellent written and verbal communication skills - you can craft clear, compelling content for both technical and business audiences and have a portfolio of content to prove it
• Strong project management and organizational skills with ability to manage multiple workstreams independently
• Self-starter mentality with comfort operating in ambiguity and figuring things out as you go
• Collaborative mindset and experience working cross-functionally with sales, product, marketing, or partner teams
• Curiosity and willingness to learn new areas quickly

​

It Would Be Great if You Had

================================

​

• Any exposure to partner/alliance/channel marketing (AWS Partner Network, Azure, GCP, or similar cloud ecosystems)
• Experience in AI/ML, developer tools, API-first products, or enterprise software
• Background creating enablement materials, sales content, or customer-facing collateral
• Familiarity with marketing automation platforms, CRM systems (HubSpot, Salesforce), or analytics tools
• Experience supporting or working with senior stakeholders in a fast-paced environment
• Track record in high-growth startup environments (AI focused a plus)

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

===================

​

Deepgram is seeking a dedicated and results-oriented Partner Manager, Programs & Enablement to join our team. As the Partner Manager, you will be responsible for the operational excellence and health of the broader partner ecosystem. You will play a critical role in establishing clear, repeatable processes for partner onboarding, enablement, and overall program management, ensuring the scalability of the Deepgram Partner Program. You will work closely with cross-functional teams to develop and execute strategies that maximize the reach and success of our partner ecosystem.

​

If you are a highly motivated individual with a passion for program management, process development, and enabling a broad partner network, we invite you to join our team and help shape the future of speech recognition technology.

​

What you’ll do

------------------

​

• Own the development and continuous improvement of the core Partner Program framework with a focus on no touch/light touch programs to onboard new partners that can be ARR generators for Deepgram.
• Lead the strategy and execution for partner onboarding processes, ensuring a seamless and efficient experience for new partners.
• Develop and manage the partner enablement content strategy, including certifications and training materials.
• Ensure timely and effective ongoing program communications to the entire partner ecosystem.
• Track and report on key operational success metrics, including the number of enabled partners and partner training completion rates.
• Collaborate with internal teams to gather feedback and implement changes that drive overall partner program satisfaction.

​

What you bring:

-------------------

​

• Proven track record in program management, partner operations, or a similar role within the technology industry.
• Demonstrated experience in developing and scaling partner programs or similar channel initiatives.
• Excellent communication and interpersonal skills, with an ability to communicate complex program details clearly.
• A process-oriented and analytical mindset with the ability to interpret program data and drive actionable improvements.
• Self-motivated, proactive, and results-oriented with the ability to thrive in a fast-paced environment.
• Strong ability to work cross-departmentally to set and achieve shared goals.

​

It would be great if you also had:

--------------------------------------

​

• Strong understanding of AI, speech recognition, or related technology domains.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity:

​

Deepgram is looking for a backend software engineer to lead the design and implementation of Deepgram’s internal data and ML training systems. You will design and implement secure, robust, and scalable services for data cataloging, querying, and access; efficient, distributed compute orchestration for ML training jobs; integrations with Research tooling, and more. Your skill at building highly reusable code that overcomes technical challenges will be paired with an intuition for what improves researcher productivity and model quality. You will be a critical voice in Deepgram’s Product, Data, and Engineering teams, driving high impact products from start to finish.

​

What You’ll Do

​

• Improve Deepgram’s core data ingestion, cataloging, and transformation services including areas in networking, speech processing, audio transcoding, and latency and memory optimization
• Engineer ML training code to be performant and highly extensible, rapidly enabling large-scale training of new foundational model architectures
• Develop processes for measuring, building, and optimizing services to maximize system performance
• Debug complex system issues that include networking, scheduling, database, and other persistence store interactions
• Partner with DataOps and Research to design and implement new services, features, and/or products end to end

​

You’ll Love This Role If You

​

• Thrive in a fast-paced, impact-driven environment where learning new skills on-the-fly is not only encouraged but a regular necessity
• Enjoy balancing decisions about product and feature maturity to decide when to make minimally invasive changes versus when to incorporate detailed design work

​

It’s Important To Us That You Have

​

• 3+ years of experience in an industry role
• Programming experience in Rust (or C, C++), with competence in Python
• Excellent communication and organizational skills, both written and verbal.
• A high level of experience and understanding of version control; preferably git.
• Comprehensive experience with UNIX-style systems.

​

It Would Be Great if You Had

​

• Experience with modern machine learning, such as experience with a framework like Torch or implementation knowledge of architectures like CNNs, RNNS, and transformers
• Experience with audio processing

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

===============

​

You’ll be the technical backbone of the QA function—building automation, running tests, and ensuring every release is qualified. As QA Lead Engineer, you’ll directly protect product reliability and customer trust while raising the bar for testing across engineering.

​

What You’ll Do

​

• Test Execution & Evaluation: Run daily/weekly test cycles across multiple products and environments
• Automation Ownership: Build, maintain, and extend automated test frameworks integrated into CI/CD pipelines
• Test Case Management: Author, update, and optimize test cases across product lines
• Cross-Product Quality Support: Partner with product squads to enable feature validation and regression coverage
• Release Candidate Signoff: Participate in release readiness reviews and provide test evidence for release evaluation and qualification
• Edge Case & Exploratory Testing: Hunt for failure modes beyond the “happy path"
• Metrics & Reporting: Contribute to QA dashboards and track product-level KPIs
• Customer Feedback Integration: Help map production issues into regression tests

​

You’ll Love This Role If You

​

• Thrive in a fast-paced, impact-driven environment where learning new skills on-the-fly is not only encouraged but a regular necessity

​

It’s Important To Us That You Have

​

• 4–6 years experience in QA or Software Engineering
• Strong background in test automation frameworks (e.g., Playwright, Cypress, Selenium, PyTest, Jenkins)
• Hands-on experience with CI/CD pipelines and modern DevOps tooling
• Solid understanding of exploratory testing and edge case design
• Ability to communicate clearly with product and engineering teams
• Detail-oriented, systematic, and motivated to prevent regressions

​

It’d Be Nice If You Have

​

• Audio compression, codec or analysis experience is a bonus

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

---------------

​

You’ll ensure Deepgram’s rapid releases don’t sacrifice quality, compliance, or customer trust. As QA Engineering Manager, you’ll be the quality owner across product lines, embedding testing discipline into engineering culture and scaling it with our growth.

​

What You'll Do

--------------

​

• Own QA Strategy & Execution: Define and execute the cross-product test strategy (manual + automated) with daily/weekly validation cycles.
• Build & Lead Team: Manage, mentor, and grow a QA team spanning engineers and specialists.
• Cross-Engineering Alignment: Partner with product and engineering managers to embed testing into every release pipeline.
• Test Infrastructure & Tooling: Drive strategy and adoption of frameworks, automation platforms, and CI/CD quality gates.
• Governance & Compliance: Own QA oversight for HIPAA, PCI FedRAMP, and all applicable quality standards.
• Quality Metrics & Reporting: Define KPIs, publish regular dashboards, and lead quality reviews with engineering and product leadership.
• Release Candidate Qualification: Be the final gatekeeper for release signoff, balancing risk and velocity for our frontier AI services.
• Customer Feedback Integration: Tie production monitoring and support feedback into QA strategy and iteration cycles.
• Exploratory Testing: Foster edge-case discovery and testing creativity to prevent regressions and long term improvement for frontier research based products.

​

You'll Love This Role If You

----------------------------

​

• Enjoy owning the quality strategy across all product lines and lead the team responsible for ensuring Deepgram products meet the highest standards of reliability, objective and subjective quality as a customer-focused leader
• Like balancing hands-on technical oversight with strategic leadership, building out QA frameworks and automation, as well as orchestration and governance that scale with our engineering velocity

​

It's Important to Us That You Have

----------------------------------

​

• 7+ years in QA or Software Engineering with 2–3+ years in a leadership/managerial role
• Proven experience leading test strategy and execution in SaaS, APIs, or AI/ML platforms
• Expertise in test automation frameworks, CI/CD integration, and cross-platform validation
• Familiarity with compliance frameworks (HIPAA, SOC2, FedRAMP)
• Strong communicator, capable of aligning quality priorities across engineering, product, and operations
• Data-driven mindset: experienced in defining and acting on KPIs and operational metrics

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity:

----------------

​

We’re looking for an experienced and proactive IT Manager to own and evolve our company’s IT ecosystem as we scale. You’ll design and implement systems that make it easy, and secure, for our teammates to onboard and work efficiently from anywhere. From managing devices and access to supporting SOC 2 compliance and workspace AV setup, you’ll be the go-to person for all things IT.

​

This role blends strategic thinking with hands-on execution. You’ll move us from ad hoc solutions to a scalable, secure, and well-documented IT environment that supports growth, efficiency, and accelerates every employee.

​

This person should be comfortable with occasional travel should we need IT support in any physical locations.

​

What You’ll Do

------------------

​

• Streamline IT Systems: Evaluate and implement centralized identity and access management tools (e.g., Okta, Google Workspace, JumpCloud) to simplify logins and strengthen security.
• Password & Access Management: Lead the rollout of a password manager and define policies for account access, permissions, and credentials.
• Device Lifecycle Management: Oversee company hardware- ordering, setup, shipping, retrieval, and inventory tracking for new hires and departing employees.
• IT Support: Serve as the primary point of contact for technical issues, troubleshooting, and user support to help teammates work without interruption.
• Onboarding & Offboarding: Own the technical side of onboarding and offboarding, ensuring systems access is granted and removed smoothly and securely.
• Office & Workspace IT: Support IT, WiFi, and AV setup for any physical offices or shared workspaces, maintaining reliable connectivity and hybrid collaboration tools.
• Network Oversight: Maintain secure and stable network infrastructure, VPNs, and connectivity for both in-office and remote employees.
• Security & Compliance: Partner with Security and Operations teams to support SOC 2 readiness, incident response, security audits, penetration testing, and service endpoint protection; promote security and IT best practices across the company.
• Data Protection: Implement data backup, recovery, and retention processes aligned with business continuity and compliance needs.
• Vendor & License Management: Manage relationships with IT vendors, software renewals, and licensing compliance.
• Budgeting & Planning: Track IT spend, forecast future needs, and recommend cost-efficient, scalable solutions.
• Documentation & Training: Create and maintain IT documentation, helpdesk, and training materials to empower teammates and reduce repetitive issues.
• Scalability & Automation: Build systems and workflows that grow with the company, automating wherever possible to minimize manual work.
• Cross-Functional Collaboration: Partner closely with People Ops, Security, and Engineering to ensure IT processes are integrated across the organization.

​

It’s Important To Us That You Have

--------------------------------------

​

• 8+ years of experience in IT administration, systems management, or a similar role, ideally in a fast-growing or remote-first company.
• Deep knowledge of SaaS tools, identity management systems, and MDM solutions (e.g., Kandji, Jamf, Intune).
• Hands-on experience managing Google Workspace, Slack, Zoom, and other core collaboration platforms.
• Familiarity with SOC 2 and similar compliance frameworks.
• Experience managing vendors, contracts, and IT budgets.
• Strong communication skills and a service-oriented mindset—you love making tech simple and reliable for others.
• Organized, proactive, and able to balance immediate support needs with long-term scalability.

​

It Would Be Great if You Had

--------------------------------

​

• Experience in a growth-stage startup

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

---------------

​

Deepgram is expanding our team, and we’re seeking a Commercial Sales Manager to lead a commercial segment of our Account Executive team to drive growth.

​

This role is both strategic and hands-on. You’ll work with sales leadership to continue optimizing the systems, playbooks, and culture that scale ARR growth, while developing a high-performing team that converts opportunities to long lasting customers. A core part of your mission is building Deepgram’s next generation of sales talent, through world class training, coaching, and structured career development.

​

You’ll partner closely with Marketing, Sales Leadership, RevOps, Customer Success and Product to align pipeline strategy, leverage modern AI tools to boost productivity, personalization, and team efficiency. Equal parts operator, coach, and builder, you’ll combine data-driven rigor with creativity to shape how Deepgram grows its customer base and sales talent.

​

What You’ll Do

​

• Build, nurture, and lead our Account Executive teams, accountable for new business and upsell ARR for your team.
• Lead and scale your AE team, fostering a culture of performance, accountability, and growth.
• Align with leadership on demand generation, pipeline goals, forecasting, product feedback and more .
• Coach and mentor AEs through a structured development path.
• Drive innovation in pipeline efficiency through the use of AI-enabled sales tools.
• Build data-driven systems for forecasting, territory planning, and performance management.
• Achieve and exceed ARR and other set goals, aligned with OKRs and other priorities.
• Hire market-leading talent whose values align with our company, ramp them up quickly to accelerate time to productivity.
• Inspire a culture of teamwork, transparency, and accountability, leading from the front.
• Take a proactive approach to performance management, with strong cadences, clear expectations, and transparent and timely feedback.

​

You’ll Love This Role If You

​

• Thrive on building and scaling high-performing teams that consistently beat targets.
• Value working with tenured, high-caliber leaders who prioritize clarity, accountability, collaboration and execution.
• Enjoy blending data-driven sales operations with creative, human-centered leadership.
• Are energized by developing AEs and building a culture of growth and continuous learning.
• Believe in the power of AI to transform productivity, and are eager to harness cutting-edge tools to optimize performance.
• Are passionate about Deepgram’s mission to redefine what’s possible with speech technology.

​

It’s Important to Us That You Have

​

• 5+ years of experience in B2B SaaS sales management, with at least 3+ years leading teams of Account Executives.
• Proven success in driving pipeline generation, forecasting accuracy, and ARR growth at scale.
• Demonstrated experience coaching and developing AEs through structured enablement programs.
• Deep understanding of what it takes to optimize new business and upsell win rates and ASP.
• Familiarity with leveraging AI and automation tools to improve sales efficiency, personalization, and operational scale.
• Strong operational instincts: you set clear metrics, drive accountability, and continually refine systems to improve performance.
• Exceptional communication and leadership skills, with the ability to inspire teams and influence peers across functions.

​

It Would Be Great If You Had

​

• Experience leading AE organizations at a high-growth, Series B+ startup or scaling tech company.
• Background selling developer tools, infrastructure, or AI/ML technologies.
• Expertise in building talent development programs or performance coaching frameworks.
• Comfort operating in dynamic, fast-moving environments with evolving goals and systems.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

===================

​

We’re looking for an experienced Senior GTM Recruiter, Global who understands how Sales, Customer Success, Marketing, and Business Development actually work- and how the right people accelerate revenue, retention, and long-term customer value across global markets. As we scale, our international Go-to-Market engine needs to grow with precision, speed, and quality.

​

This role is not about high-volume resume processing. It’s about owning the GTM hiring motion end-to-end, partnering deeply with GTM leaders both domestically and internationally, and building durable pipelines for roles that are hard to hire and business-critical.

​

Timezone expectations:

----------------------

​

While we are remote-first globally, this role has an EST timezone requirement in order to support multiple timezones spanning from the West Coast of the US to EMEA/APAC. There will be occasional earlier or later in the day meetings should either candidates or hiring managers require it.

​

What You’ll Do

------------------

​

You will own recruiting for a broad set of GTM roles, including (but not limited to):

​

• Sales (AE, SDR, Enterprise, Commercial)
• Customer Success & Account Management
• Marketing roles
• Business Development & Partnerships
• GTM leadership roles as we scale

​

What We’re Looking For

--------------------------

​

• 7+ years of recruiting experience, including global hiring, with a strong focus on Go-to-Market roles
• Hands-on experience hiring across Sales, Customer Success, Marketing, and Business Development functions
• A clear understanding of how different GTM roles operate and collaborate in practice
• Comfort recruiting in a technical or developer-adjacent environment (APIs, platforms, infrastructure, SaaS, etc.)
• Strong sourcing instincts- you know how to find people, not just evaluate applicants
• The ability to partner credibly with senior leaders and push back when needed
• Experience supporting hiring across international regions
• A bias toward clarity, follow-through, and continuous improvement

​

What Makes This Role Different

----------------------------------

​

• You’ll work closely with leadership on roles that materially impact revenue and customer outcomes
• You’ll have room to shape how GTM recruiting works as the company scales, not just execute a fixed playbook
• You’ll be trusted to operate autonomously while staying tightly aligned with business priorities

​

Nice to Have

----------------

​

• Experience recruiting in developer-focused or API-first companies.
• Familiarity with AI, ML, speech, or data-intensive systems.
• Experience supporting distributed, remote-first teams.
• Experience partnering on international employment models (EOR, contractors, or direct entities).
• Prior work in a fast-growing startup environment.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

-------------------

​

Deepgram Inc. is seeking a dedicated and technically-minded Infrastructure Partner Director to join our team. This dedicated role will manage relationships with hardware and cloud infrastructure partners critical to Deepgram’s deployment flexibility and performance, focusing on technical integrations and joint go-to-market motions. You will play a critical role in expanding Deepgram's deployment options and co-sell opportunities by deepening technical and business engagement with foundational partners. You will work closely with cross-functional teams, partners, and customers to define joint solutions, execute technical integrations, and drive measurable revenue growth.

​

If you are a highly motivated individual with a passion for infrastructure technology, strategic partnerships, and driving technical-led revenue growth, we invite you to join our team and help shape the future of speech recognition technology deployment.

​

Key Partners

----------------

​

This role will manage relationships with: HPE, Dell, NVIDIA, Groq, CloudFlare and their related partners/ecosystems (does not include AWS or GCP).

​

What you’ll do

------------------

​

• Manage relationships with hardware and cloud infrastructure partners.
• Drive technical integrations, joint solution architecture, and co-engineering initiatives with partners.
• Identify joint go-to-market motions with infrastructure sales teams to expand co-sell opportunities.
• Foster strong relationships with partners through regular communication in order to define value propositions and positioning for joint solutions.
• Monitor and report on the progress of joint solution development timelines and infrastructure integrations.
• Participate in partner and customer meetings, presentations, and negotiations to help close OEM/resale and referral deals.
• Work across the organization to build product partner materials for both internal and external parties.
• Stay informed about industry trends, competitor activities, and emerging technologies that could impact partner infrastructure initiatives.

​

Success Metrics

-------------------

​

• Number of successful infrastructure integrations.
• OEM/resale and referral revenue.
• Joint solution development timelines.

​

What you bring:

-------------------

​

• Proven track record in partner management, business development, or technical sales roles within the technology or infrastructure industry.
• Demonstrated experience in driving technical and business engagement with hardware and cloud infrastructure partners.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to interpret data and draw actionable insights.
• Self-motivated, proactive, and results-oriented with the ability to thrive in a fast-paced environment.
• Strong ability to work across departments to set and achieve goals.

​

It would be great if you also had:

--------------------------------------

​

• Strong understanding of AI, speech recognition, or related technology domains.
• Experience with hardware (e.g., servers, GPUs) or cloud-edge deployment models.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the broader Australia & New Zealand territory.

​

The Opportunity

-------------------

​

Deepgram is looking for an Account Executive to drive new customers and revenue to our rapidly growing company. You will have the opportunity to sell a patented world-class voice AI platform that has been enabling our customers to achieve things previously not attainable. We are looking for hungry and talented sales professionals to help us take our top-line revenue to new heights!

​

What You'll Do

------------------

​

• Self-prospecting to build a strong sales pipeline of new logos, striving to exceed quarterly and annual sales targets, as well as partnering with the Marketing and SDR teams to generate meetings
• Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness
• Have a depth of understanding regarding customer needs in the voice AI space, competition, and Deepgram products to be able to articulate Deepgram’s value proposition fully to highly technical buyers
• Establish and maintain relationships with key stakeholders, work with CSMs to drive upsell opportunities and manage existing accounts ongoing

​

You’ll Love This Role If You

--------------------------------

​

• Value having leadership that has tenure and a track record of success
• Thrive working with A Players as cross-functional partners across GTM
• Understand the importance of selling a product that is market validated and can deliver on its technical promise
• Believe there should be no cap to upside and want control of account up-sell potential
• Are passionate about what Deepgram is building and how we are changing what is possible with speech

​

It’s Important to Us That You Have

--------------------------------------

​

• Proven experience in a technical full-cycle sales role
• Experience building your own pipeline from scratch and closing accounts
• Consistent overachievement against sales targets in past experiences
• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time
• Ability to drive a consistent and repeatable sales process with a coachable/adaptable mindset based on other rep success.

​

It Would Be Great If You Had

​

• Familiarity with Challenger or Triangle sales methodology
• Experience selling to a technical audience in a similar space

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

​

Deepgram is seeking a Pre-Sales Solutions Engineer to join our Applied Engineering team. While you'll have the opportunity to contribute across the team's various responsibilities (including pre-sales, implementation, and customer support), your primary focus will be driving technical pre-sales engagements with our prospects, customers, and partners. In this role, you will be the technical authority who bridges the gap between our state-of-the-art AI speech technology and customer business needs. You'll collaborate closely with our sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers. Your deep engineering expertise combined with consultative sales skills will be crucial in navigating complex sales cycles and establishing Deepgram as the preferred Voice AI partner. As a member of the Applied Engineering team, you'll influence the team’s vision, product strategy based on market insights, and contribute to the evolution of our pre-sales methodology.

​

Location

------------

​

This role is based in San Francisco, where many of our customers and partners are located. Being close to them helps us move quickly and stay connected to their needs. While the role is anchored in our San Francisco office, Deepgram continues to be remote-first and we don't expect you to be in the office every day. We believe a mix of in-person and remote work allows us to share context and build productively.

​

This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions

​

About Applied Engineering at Deepgram

​

The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers, as well as with Product and Engineering teams to deliver solutions that meet customer needs. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As an Applied Engineer, you'll be primarily focused on the pre-sales aspects of this journey while having opportunities to contribute to the full customer lifecycle.

​

There is an also a travel expectation of up to 50%

​

What You’ll Do

​

• Lead technical discovery and solution design for enterprise prospects and customers
• Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases
• Provide expert guidance on API integration, performance optimization, and deployment strategies
• Partner with Account Executives to navigate technical objections and accelerate the sales cycle
• Contribute to technical content creation including implementation guides, reference architectures, and best practices
• Mentor junior team members and share technical knowledge across the organization
• Represent the voice of the customer to product and engineering teams

​

Your First 90 Days

​

• First 30 Days: Complete comprehensive onboarding to understand Deepgram's technology, products, and competitive landscape. Shadow senior team members on customer calls and begin building technical demos. Gain proficiency with our core APIs and documentation.
• 60 Days: Lead technical discovery calls with account executives, and develop custom proof-of-concepts for prospects. Begin contributing to technical content. Participate in sales strategy sessions and provide technical insights to deals in progress.
• 90 Days: Own the technical relationship with assigned accounts. Develop and present complex solutions addressing specific customer challenges. Begin mentoring newer team members and contributing to the pre-sales methodology.

​

You’ll Love This Role If You

​

• Are passionate about translating complex technical capabilities into business value
• Thrive in consultative customer environments where you can showcase your technical expertise
• Enjoy the strategic aspects of enterprise sales cycles while maintaining technical credibility
• Find satisfaction in seeing your technical solutions drive customer adoption and success
• Are energized by staying at the forefront of AI and speech technology

​

It’s Important To Us That You Have

​

• 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
• Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages
• Proven track record of successfully navigating complex technical sales cycles
• Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences
• Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders

​

It Would Be Great if You Had

​

• Experience with speech recognition, NLP, AI/Voice agents, or related AI technologies
• Experience building customer-facing demos and sample code
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
• Experience with API-first products and developer tools
• Background in sales methodologies such as Triangle, MEDDIC, or Solution Selling

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the EMEA territory, specifically London, UK.

--------------------------------------------------------------------------------

​

Regional Expectations

-------------------------

​

• Based in an EMEA time zone with strong overlap to customer business hours.
• Excellent written and spoken English. Additional European languages are a strong plus.

​

German Language Expectations

--------------------------------

​

• Native-level or full professional fluency in German (written and spoken), with the ability to conduct complex sales conversations and negotiations.

​

Opportunity

---------------

​

Deepgram is looking for an Account Executive to drive new customers and revenue to our rapidly growing company, specifically in the German markets. You will have the opportunity to sell a patented world-class voice AI platform that has been enabling our customers to achieve things previously not attainable. We are looking for hungry and talented sales professionals to help us take our top-line revenue to new heights!

​

What You'll Do

------------------

​

• Self-prospecting to build a strong sales pipeline of new logos, striving to exceed quarterly and annual sales targets, as well as partnering with the Marketing and SDR teams to generate meetings
• Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness
• Have a depth of understanding regarding customer needs in the voice AI space, competition, and Deepgram products to be able to articulate Deepgram’s value proposition fully to highly technical buyers
• Establish and maintain relationships with key stakeholders, work with CSMs to drive upsell opportunities and manage existing accounts ongoing

​

You’ll Love This Role If You

--------------------------------

​

• Value having leadership that has tenure and a track record of success
• Thrive working with A Players as cross-functional partners across GTM
• Understand the importance of selling a product that is market validated and can deliver on its technical promise
• Believe there should be no cap to upside and want control of account up-sell potential
• Are passionate about what Deepgram is building and how we are changing what is possible with speech

​

It’s Important to Us That You Have

--------------------------------------

​

• Proven experience in a technical full-cycle sales role
• Experience building your own pipeline from scratch and closing accounts
• Consistent overachievement against sales targets in past experiences
• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time
• Ability to drive a consistent and repeatable sales process with a coachable/adaptable mindset based on other rep success.

​

• It Would Be Great If You Had

​

• Familiarity with Challenger or Triangle sales methodology
• Experience selling to a technical audience in a similar space

​

• Experience selling developer tools, infrastructure, or AI/ML technologies.
• Fluency in German, French, Dutch, or other major regional languages.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the EMEA territory.

-------------------------------------------------------

​

Regional Expectations

-------------------------

​

• Based in an EMEA time zone with strong overlap to customer business hours.
• Excellent written and spoken English. Additional European languages are a strong plus.

​

The Opportunity

-------------------

​

At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company.

​

Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers.

​

Who You Are

---------------

​

You are not a traditional CSM. You’re a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time.

​

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion.

​

You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success.

​

What You’ll Do

------------------

​

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
• Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
• Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
• Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
• Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
• Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.
• Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
• Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
• Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
• Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities.
• Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.
• Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
• Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

​

You’ll Love This Role If You

--------------------------------

​

• Thrive at the intersection of sales engineering, account management, and customer success.
• Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity.
• Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership.
• Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes.
• See customer health and technical adoption not as endpoints but as the fuel for revenue expansion.
• Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly.
• Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive.
• Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement.
• Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences.
• Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way!

​

  It’s Important To Us That You Have

​

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
• A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
• Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
• Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
• Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.).
• Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
• A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
• A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.

​

It Would Be Great If You Had

--------------------------------

​

• A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
• Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
• Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter.

​

This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

-------------------

​

At Deepgram, we make it easy to create inspiring voice experiences. Today, we offer the Deepgram Enterprise Runtime, which powers low-latency, high-quality, affordable Speech to Text, Text to Speech, Voice Intelligence and Voice Agent APIs. What’s next? We’re building the speech company.

​

Our Customer Success team, known as The Heartbeat of Deepgram, sits at the intersection of customers, product, and growth. We’re not here just to “manage accounts”; we make Deepgram successful in our customers’ environments by combining technical expertise with commercial impact. Customer Success Engineers are hands-on partners who ensure adoption, solve complex technical challenges, and highlight opportunities for expansion. At the same time, we bring back the insights that shape Deepgram’s roadmap and the internal tools we build to support customers.

​

Who You Are

---------------

​

You are not a traditional CSM. You’re a Customer Success Engineer, someone who thrives at the intersection of APIs, customer outcomes, and business growth. You have a strong technical foundation and are comfortable running demos, guiding architecture discussions, and helping customers integrate AI-driven solutions into their workflows. You’re equally skilled at reading a room, building trust with executives, and uncovering growth opportunities that come from technical adoption. You’ve likely been a Technical Account Manager, Sales Engineer, Implementation Engineer, or Support Engineer, and you’re excited to bring that blended experience to help customers realize value from day one and scale it over time.

​

As a Partner Success Engineer, you will nurture and grow relationships with strategic customers and technology partners, leading initiatives that drive joint adoption, enablement, and measurable business outcomes. You will own the lifecycle for assigned partners from onboarding and enablement through engagement, performance analysis, and expansion.

​

You will be pivotal in aligning partner strategies with Deepgram’s roadmap and strategy, ensuring both Deepgram and our partners achieve shared success.

​

What You’ll Do

------------------

​

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions.
• Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders).
• Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required.
• Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy.
• Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes.
• Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams.
• Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth.
• Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies.
• Leverage AI to amplify your impact; be an expert in how Customer Success can apply AI to drive customer outcomes, surface insights, and improve internal systems.
• Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales.
• Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities.
• Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth.
• Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and even the internal tools and processes we build to support customers.
• Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact).

​

You’ll Love This Role If You

--------------------------------

​

• Thrive at the intersection of sales engineering, account management, and customer success.
• Have high EQ and high learning index, you read the room, adapt your style, and quickly absorb technical and business complexity.
• Are a strong communicator who can keep many stakeholders aligned and focused, often through constant updates and over-communication on status and ownership.
• Are energized by technical problem-solving, live demos, and translating support questions into growth conversations or business outcomes.
• See customer health and technical adoption not as endpoints but as the fuel for revenue expansion.
• Value collaboration and thrive in high-growth, fast-paced environments where priorities shift quickly.
• Have a high degree of integrity and can work both collaboratively and independently in a remote WFH environment. Being self-directed is key to staying proactive.
• Enjoy leveraging data to guide decisions, uncover insights, and identify opportunities for program improvement.
• Are persistent, resourceful, and able to adapt your communication style to suit both technical and business audiences.
• Are thoughtful in your approach and constantly question the status quo. Just because we do things a certain way, doesn’t mean it’s the best way!

​

  It’s Important To Us That You Have

​

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus), at innovative, API-driven technology companies (developer-first, developer tools, or emerging AI/tech)
• A proven track record in roles that blend customer engagement with technical expertise, navigating between solution design, technical problem-solving, and commercial growth.
• Hands-on experience with running product demos, POCs, or technical workshops with enterprise customers.
• Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts.
• Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required, but must be fluent in technical conversations)
• Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.).
• Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales).
• A strong sense of ownership and stewardship for your customers, and a keen focus on developing a strong personal brand.
• A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics.

​

It Would Be Great If You Had

--------------------------------

​

• A background spanning solutions engineering, technical account management, or L1 support in addition to CSM responsibilities.
• Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies.
• Familiarity with automation tools, advanced analytics, and/or basic scripting that help you move faster and smarter.

​

This job description incorporates the strategic focus, cross-functional partnership, and data-driven approach that define Deepgram’s go-to-market and customer-centric roles. If you’re passionate about helping partners and technology companies thrive together, and you love operating where innovation and relationship management intersect, we’d like to hear from you.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

---------------

​

Voice is the most natural modality for human interaction with machines. However, current sequence modeling paradigms based on jointly scaling model and data cannot deliver voice AI capable of universal human interaction. The challenges are rooted in fundamental data problems posed by audio: real-world audio data is scarce and enormously diverse, spanning a vast space of voices, speaking styles, and acoustic conditions. Even if billions of hours of audio were accessible, its inherent high dimensionality creates computational and storage costs that make training and deployment prohibitively expensive at world scale. We believe that entirely new paradigms for audio AI are needed to overcome these challenges and make voice interaction accessible to everyone.

​

The Role

--------

​

Deepgram is currently looking for an experienced researcher to who has worked extensively with Large Language Models (LLMS) and has a deep understanding of transformer architecture to join our Research Staff. As a Member of the Research Staff, this individual should have extensive experience working on the hard technical aspects of LLMs, such as data curation, distributed large-scale training, optimization of transformer architecture, and Reinforcement Learning (RL) training.

​

The Challenge

-------------

​

We are seeking researchers who:

​

• See "unsolved" problems as opportunities to pioneer entirely new approaches
• Can identify the one critical experiment that will validate or kill an idea in days, not months
• Have the vision to scale successful proofs-of-concept 100x
• Are obsessed with using AI to automate and amplify your own impact

​

If you find yourself energized rather than daunted by these expectations—if you're already thinking about five ideas to try while reading this—you might be the researcher we need. This role demands obsession with the problems, creativity in approach, and relentless drive toward elegant, scalable solutions. The technical challenges are immense, but the potential impact is transformative.

​

What You'll Do

--------------

​

• Brainstorming and collaborating with other members of the Research Staff to define new LLM research initiatives
• Broad surveying of literature, evaluating, classifying, and distilling current methods
• Designing and carrying out experimental programs for LLMs
• Driving transformer (LLM) training jobs successfully on distributed compute infrastructure and deploying new models into production
• Documenting and presenting results and complex technical concepts clearly for a target audience
• Staying up to date with the latest advances in deep learning and LLMs, with a particular eye towards their implications and applications within our products

​

You'll Love This Role if You

----------------------------

​

• Are passionate about AI and excited about working on state of the art LLM research
• Have an interest in producing and applying new science to help us develop and deploy large language models
• Enjoy building from the ground up and love to create new systems.
• Have strong communication skills and are able to translate complex concepts clearly
• Are highly analytical and enjoy delving into detailed analyses when necessary

​

It's Important to Us That You Have

----------------------------------

​

• 3+ years of experience in applied deep learning research, with a solid understanding toward the applications and implications of different neural network types, architectures, and loss mechanism
• Proven experience working with large language models (LLMs) - including experience with data curation, distributed large-scale training, optimization of transformer architecture, and RL Learning
• Strong experience coding in Python and working with Pytorch
• Experience with various transformer architectures (auto-regressive, sequence-to-sequence.etc)
• Experience with distributed computing and large-scale data processing
• Prior experience in conducting experimental programs and using results to optimize models

​

It Would Be Great if You Had

----------------------------

​

• Deep understanding of transformers, causal LMs, and their underlying architecture
• Understanding of distributed training and distributed inference schemes for LLMs
• Familiarity with RLHF labeling and training pipelines
• Up-to-date knowledge of recent LLM techniques and developments

​

The Challenge

-------------

​

We are seeking researchers who:

​

• See "unsolved" problems as opportunities to pioneer entirely new approaches
• Can identify the one critical experiment that will validate or kill an idea in days, not months
• Have the vision to scale successful proofs-of-concept 100x
• Are obsessed with using AI to automate and amplify your own impact

​

If you find yourself energized rather than daunted by these expectations—if you're already thinking about five ideas to try while reading this—you might be the researcher we need. This role demands obsession with the problems, creativity in approach, and relentless drive toward elegant, scalable solutions. The technical challenges are immense, but the potential impact is transformative.

​

What You'll Do

--------------

​

• Brainstorming and collaborating with other members of the Research Staff to define new LLM research initiatives
• Broad surveying of literature, evaluating, classifying, and distilling current methods
• Designing and carrying out experimental programs for LLMs
• Driving transformer (LLM) training jobs successfully on distributed compute infrastructure and deploying new models into production
• Documenting and presenting results and complex technical concepts clearly for a target audience
• Staying up to date with the latest advances in deep learning and LLMs, with a particular eye towards their implications and applications within our products

​

You'll Love This Role if You

----------------------------

​

• Are passionate about AI and excited about working on state of the art LLM research
• Have an interest in producing and applying new science to help us develop and deploy large language models
• Enjoy building from the ground up and love to create new systems.
• Have strong communication skills and are able to translate complex concepts clearly
• Are highly analytical and enjoy delving into detailed analyses when necessary

​

It's Important to Us That You Have

----------------------------------

​

• 3+ years of experience in applied deep learning research, with a solid understanding toward the applications and implications of different neural network types, architectures, and loss mechanism
• Proven experience working with large language models (LLMs) - including experience with data curation, distributed large-scale training, optimization of transformer architecture, and RL Learning
• Strong experience coding in Python and working with Pytorch
• Experience with various transformer architectures (auto-regressive, sequence-to-sequence.etc)
• Experience with distributed computing and large-scale data processing
• Prior experience in conducting experimental programs and using results to optimize models

​

It Would Be Great if You Had

----------------------------

​

• Deep understanding of transformers, causal LMs, and their underlying architecture
• Understanding of distributed training and distributed inference schemes for LLMs
• Familiarity with RLHF labeling and training pipelines
• Up-to-date knowledge of recent LLM techniques and developments

​

• Published papers in Deep Learning Research, particularly related to LLMs and deep neural networks

​

• Published papers in Deep Learning Research, particularly related to LLMs and deep neural networks

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the APAC territory.

​

Opportunity

​

Deepgram is expanding across APAC and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in APAC to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long term across discovery, POC, production launch, and expansion. You will focus on pre-sales, and you will often step into post-sales style work when the stakes are high and continuity matters.

​

About Applied Engineering at Deepgram

-------------------------------------

​

Applied Engineering blends what many companies split into Solutions Engineering, Architecture, Consulting, and Senior Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes.

​

What You Will Do

----------------

​

• Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
• Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs.
• Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
• Run security and compliance threads common in APAC. Prepare crisp responses for Singapore PDPA, Japan APPI, Korea PIPA, Australia’s Privacy Act, and India’s DPDP Act.
• Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
• Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
• Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.

​

Regional Expectations

---------------------

​

• Based in an APAC time zone with strong overlap to customer business hours across East Asia, Southeast Asia, and ANZ.
• Excellent written and spoken English. Additional Asian languages are a strong plus, especially Japanese, Korean, Mandarin, or Hindi.
• Familiarity with procurement, InfoSec, and data privacy expectations across APAC.
• Ability to travel within the region for key customer milestones. Estimated travel 10 to 20 percent.

​

Your First 90 Days

------------------

​

Ramp approach for this role Ramping mirrors the Solutions Architect plan, with explicit ticket work and earlier support for strategic Account Executives. In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active evaluations.

​

First 30 days

​

• Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
• Shadow strategic discovery and POC calls across APAC time zones.
• Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.
• Publish one internal field guide that clarifies a common APAC pre-sales topic (for example data residency, telephony capture, or evaluation metrics).

​

By day 60

​

• Own two evaluations end to end with defined success criteria and timelines.
• Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection-handling packs.
• Take point on higher-signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.
• Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.

​

By day 90

​

• Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
• Close at least one complex technical win with a measurable impact on revenue.
• Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
• Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.

​

You Will Thrive Here If You

---------------------------

​

• Enjoy the mix of customer conversations and hands-on building.
• Can move from whiteboard to working code and back without losing the thread.
• Communicate clearly with executives and deeply with engineers.
• Value speed with rigor and crisp documentation.
• Like winning together across regions and functions.

​

Minimum Qualifications

----------------------

​

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.
• Hands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven track record leading POCs for enterprise customers and earning the technical win.
• Clear written and verbal communication across both technical and executive audiences.

​

Preferred Qualifications

------------------------

​

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
• Strong understanding of authentication, authorization, and data residency topics that appear in APAC enterprise reviews.
• Fluency in an additional Asian language such as Japanese, Korean, Mandarin, or Hindi.

​

How We Work

-----------

​

• Remote across APAC with periodic regional meetups.
• Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across APAC, EMEA, and the Americas.
• Shared playbooks, defined escalation paths, and measurable SLAs.

​

Interview Process

-----------------

​

• Recruiter screen focused on experience, motivations, and logistics.
• Hiring manager conversation focused on technical depth and customer impact.
• Practical assessment that mirrors real work. Expect discovery, solution design, and a short hands-on exercise.
• Panel interviews with cross-functional partners.
• Live demo and architecture walkthrough of a past technical win. Show your approach to success criteria, trade offs, and outcomes.

​

If this sounds like you, we would love to meet you!

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity

​

Deepgram is seeking a Pre-Sales Solutions Engineer to join our Applied Engineering team. While you'll have the opportunity to contribute across the team's various responsibilities (including pre-sales, implementation, and customer support), your primary focus will be driving technical pre-sales engagements with our prospects, customers, and partners. In this role, you will be the technical authority who bridges the gap between our state-of-the-art AI speech technology and customer business needs. You'll collaborate closely with our sales team to craft compelling technical solutions, provide technical validation, build proof-of-concepts, and demonstrate the value of our platform to technical decision makers. Your deep engineering expertise combined with consultative sales skills will be crucial in navigating complex sales cycles and establishing Deepgram as the preferred Voice AI partner. As a \ member of the Applied Engineering team, you'll influence the team’s vision, product strategy based on market insights, and contribute to the evolution of our pre-sales methodology.

​

About Applied Engineering at Deepgram

​

The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers, as well as with Product and Engineering teams to deliver solutions that meet customer needs. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As an Applied Engineer, you'll be primarily focused on the pre-sales aspects of this journey while having opportunities to contribute to the full customer lifecycle.

​

This role also includes up to 50% travel to meet with customers, support sales engagements, and participate in key onsite interactions

​

What You’ll Do

​

• Lead technical discovery and solution design for enterprise prospects and customers
• Architect and implement custom proof-of-concepts and technical demonstrations that address specific customer use cases
• Provide expert guidance on API integration, performance optimization, and deployment strategies
• Partner with Account Executives to navigate technical objections and accelerate the sales cycle
• Contribute to technical content creation including implementation guides, reference architectures, and best practices
• Mentor junior team members and share technical knowledge across the organization
• Represent the voice of the customer to product and engineering teams

​

Your First 90 Days

​

• First 30 Days: Complete comprehensive onboarding to understand Deepgram's technology, products, and competitive landscape. Shadow senior team members on customer calls and begin building technical demos. Gain proficiency with our core APIs and documentation.
• 60 Days: Lead technical discovery calls with account executives, and develop custom proof-of-concepts for prospects. Begin contributing to technical content. Participate in sales strategy sessions and provide technical insights to deals in progress.
• 90 Days: Own the technical relationship with assigned accounts. Develop and present complex solutions addressing specific customer challenges. Begin mentoring newer team members and contributing to the pre-sales methodology.

​

You’ll Love This Role If You

​

• Are passionate about translating complex technical capabilities into business value
• Thrive in consultative customer environments where you can showcase your technical expertise
• Enjoy the strategic aspects of enterprise sales cycles while maintaining technical credibility
• Find satisfaction in seeing your technical solutions drive customer adoption and success
• Are energized by staying at the forefront of AI and speech technology

​

It’s Important To Us That You Have

​

• 5+ years of experience in technical pre-sales, solutions architecture, or similar customer-facing technical roles
• Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, or similar languages
• Proven track record of successfully navigating complex technical sales cycles
• Experience building and demonstrating proof-of-concepts or technical solutions to diverse audiences
• Excellent verbal and written communication skills with the ability to translate technical concepts for both technical and non-technical stakeholders

​

It Would Be Great if You Had

​

• Experience with speech recognition, NLP, AI/Voice agents, or related AI technologies
• Experience building customer-facing demos and sample code
• Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s)
• Experience with API-first products and developer tools
• Background in sales methodologies such as Triangle, MEDDIC, or Solution Selling

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Note: this role is based out of the EMEA territory.

​

Opportunity

​

Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters.

​

About Applied Engineering at Deepgram

​

Applied Engineering blends what many companies split into Solutions Engineering, Solutions Architecture, Solutions Consulting, and Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes.

​

What You’ll Do

​

• Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
• Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell.
• Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
• Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews.
• Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
• Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
• Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.

​

Regional Expectations

---------------------

​

• Based in an EMEA time zone with strong overlap to customer business hours.
• Excellent written and spoken English. Additional European languages are a strong plus.
• Familiarity with procurement, InfoSec, and data privacy expectations across EMEA, including GDPR and data residency.

​

Your First 90 Days

------------------

​

In the first weeks you will pick up low-risk customer tickets to learn our systems and support flow, then progress to pre-sales escalations tied to active opportunities and engagements driven by Account Executives or partners.

​

First 30 days

​

• Ramp on Deepgram’s product surface area, platform APIs, SDKs, evaluation methodology, and security review materials.
• Shadow strategic discovery and POC calls.
• Triage and resolve low-risk tickets with a Solutions Architect or Support partner. Focus on reproductions, log and trace collection, SDK setup issues, and clear notes and handoffs.
• Publish one internal field guide that clarifies a common EMEA pre-sales topic (for example data residency, telephony capture, or evaluation metrics).

​

By day 60

​

• Own two evaluations end to end with defined success criteria and timelines.
• Serve as the named technical partner for one or two strategic AEs. Run weekly technical deal reviews and prepare objection handling packs.
• Take point on higher signal tickets related to your evaluations, coordinating fast fixes with Product, Engineering, and Support.
• Deliver one live demo that becomes a reusable asset for the region. Pair with a Solutions Architect on a production launch to learn handoffs and escalation paths.

​

By day 90

​

• Act as the primary pre-sales technical owner for several opportunities and expansions within strategic accounts.
• Close at least one complex technical win with a measurable impact on revenue.
• Lead one customer architecture workshop that documents a reference plan for production rollout or expansion.
• Convert repeated ticket patterns into a runbook, sample, or accelerator and present a short readout on the impact.

​

You Will Thrive Here If You

---------------------------

​

• Enjoy the mix of customer conversations and hands-on building.
• Can move from whiteboard to working code and back without losing the thread.
• Communicate clearly with executives and deeply with engineers.
• Value speed with rigor and crisp documentation.
• Like winning together across regions and functions.

​

Minimum Qualifications

----------------------

​

• 5 or more years in Solutions Engineering or a similar customer-facing technical role focused on pre-sales.
• Professional software engineering experience in at least one language such as JavaScript/TypeScript, Python, or Rust. You can build POCs and tools that real users run.
• Hands-on experience with modern cloud platforms. Comfortable with Docker, Kubernetes, networking fundamentals, and secure API design.
• Proven track record leading POCs for enterprise customers and earning the technical win.
• Clear written and verbal communication across both technical and executive audiences.

​

Preferred Qualifications

------------------------

​

• Experience with speech recognition, TTS, voice quality analysis, or AI agents that orchestrate LLMs.
• Familiarity with telephony and real-time media concepts such as SIP, WebRTC, streaming, and WebSocket integrations.
• Experience with self-hosted and hybrid deployments, including Helm-based installs and production observability.
• Strong understanding of authentication, authorization, and data residency topics that appear in EMEA enterprise reviews.
• Fluency in an additional European language such as German, French, Dutch, Italian, or Spanish.

​

How We Work

-----------

​

• Remote across EMEA with periodic regional meetups.
• Close partnership with AEs, SAs, Product, and Engineering to support continuous coverage across EMEA, the Americas, and APAC.
• Shared playbooks, defined escalation paths, and measurable SLAs.

​

Interview Process

-----------------

​

• Recruiter screen focused on experience, motivations, and logistics.
• Hiring manager conversation focused on technical depth and customer impact.
• Practical assessment that mirrors real work. Expect discovery, solution design, and a short hands-on exercise.
• Panel interviews with cross-functional partners.
• Simulated pre-sales engagement based on a case study, along with and architecture walkthrough of a past technical win. Show your approach to success criteria, trade offs, and outcomes.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

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At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

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The Opportunity

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Voice is the most natural modality for human interaction with machines. However, current sequence modeling paradigms based on jointly scaling model and data cannot deliver voice AI capable of universal human interaction. The challenges are rooted in fundamental data problems posed by audio: real-world audio data is scarce and enormously diverse, spanning a vast space of voices, speaking styles, and acoustic conditions. Even if billions of hours of audio were accessible, its inherent high dimensionality creates computational and storage costs that make training and deployment prohibitively expensive at world scale. We believe that entirely new paradigms for audio AI are needed to overcome these challenges and make voice interaction accessible to everyone.

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The Role

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Deepgram is currently looking for seasoned Data Scientists with demonstrated experience solving hard data problems while exploring research frontiers to join our Research Staff. Conversational audio presents incredibly rich scientific, engineering, and infrastructure challenges that are orders of magnitude harder than working with text. As a Member of the Research Staff, you will help us to build an industrial “data factory” that will be used to power the next generation of Voice AI systems - unlocking the creation of models that go beyond basic transcription and comprehension, capturing nuanced meanings in complex conversations, adapting robustly to diverse speech patterns, and generating empathic responses with human-like, contextualized speech. You will collaborate closely with our product, engineering, and data teams to build and deploy models in the most scalable voice API on the planet. We look forward to you bringing your expertise, sharing insights from your latest experiments, and collaborating with us to push the boundaries of AI and voice technology.

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The Challenge

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We are seeking Research Staff who:

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• See "unsolved" problems as opportunities to pioneer entirely new approaches
• Can identify the one critical experiment that will validate or kill an idea in days, not months
• Have the vision to scale successful proofs-of-concept 100x
• Are obsessed with using AI to automate and amplify your own impact

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If you find yourself energized rather than daunted by these expectations—if you're already thinking about five ideas to try while reading this—you might be the researcher we need. This role demands obsession with the problems, creativity in approach, and relentless drive toward elegant, scalable solutions. The technical challenges are immense, but the potential impact is transformative.

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What You'll Do

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• Drive high performance data acquisition, preparation and synthesis pipelines to generate data for the next generation of speech and language AI foundation models
• Develop advanced characterizations of complex conversational audio utilizing a diverse toolkit of signals processing techniques and deep learning models
• Collaborate with DataOps and Engineering to create automated systems which scale the ability of human annotators to label high value data and provide critical feedback on model outputs
• Build advanced benchmarking methodologies and curated datasets for evaluating conversational voice systems
• Document and present results of data experiments and analysis for internal and external audiences

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You’ll Love This Role If You

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• Are obsessed with making sense out of complex and/or messy data
• Enjoy building from the ground up and love to create new systems from scratch
• Are passionate about AI and interested in leveraging data to solve hard problems
• Are motivated by the prospect of scaling yourself using automation and AI models

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It's Important to Us That You Have

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• Experience building data processing pipelines from a blank page and owning the entire data stack including data acquisition, characterization, cleaning, serving and transformation
• Experience and expertise applying statistical methods and deep learning models to understand complex data
• Strong communication skills and the ability to translate complex concepts in simple terms, depending on the target audience
• Strong software engineering skills with particular emphasis on developing clean, modular code in Python and working with Pytorch

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Nice to Haves

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• Background in Physics, Mechanical Engineering or Language Processing
• Experience building models
• Speech and audio experience

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Benefits & Perks

================

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Holistic health

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​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

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​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

Opportunity:

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We're looking for an expert (Senior/Staff-level) Platform Engineer to build and operate the hybrid infrastructure foundation for our advanced AI/ML research and product development. You'll architect, build, and run the platform spanning AWS and our bare metal data centers, empowering our teams to train and deploy complex models at scale. This role is focused on creating a robust, self-service environment using Kubernetes, AWS, and Infrastructure-as-Code (Terraform), and orchestrating high-demand GPU workloads using schedulers like Slurm.

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What You’ll Do

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• Architect and maintain our core computing platform using Kubernetes on AWS and on-premise, providing a stable, scalable environment for all applications and services.
• Develop and manage our entire infrastructure using Infrastructure-as-Code (IaC) principles with Terraform, ensuring our environments are reproducible, versioned, and automated.
• Design, build, and optimize our AI/ML job scheduling and orchestration systems, integrating Slurm with our Kubernetes clusters to efficiently manage GPU resources.
• Provision, manage, and maintain our on-premise bare metal server infrastructure for high-performance GPU computing.
• Implement and manage the platform's networking (CNI, service mesh) and storage (CSI, S3) solutions to support high-throughput, low-latency workloads across hybrid environments.
• Develop a comprehensive observability stack (monitoring, logging, tracing) to ensure platform health, and create automation for operational tasks, incident response, and performance tuning.
• Collaborate with AI researchers and ML engineers to understand their infrastructure needs and build the tools and workflows that accelerate their development cycle.

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• Automate the life cycle of single-tenant, managed deployments

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You’ll Love This Role If You

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• Are passionate about building platforms that empower developers and researchers.
• Enjoy creating elegant, automated solutions for complex infrastructure challenges in both cloud and data center environments.
• Thrive on optimizing hybrid infrastructure for performance, cost, and reliability.
• Are excited to work at the intersection of modern platform engineering and cutting-edge AI.
• Love to treat infrastructure as a product, continuously improving the developer experience.

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It’s Important To Us That You Have

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• 5+ years of experience in Platform Engineering, DevOps, or Site Reliability Engineering (SRE).
• Proven, hands-on experience building and managing production infrastructure with Terraform.
• Expert-level knowledge of Kubernetes architecture and operations in a large-scale environment.
• Experience with high-performance compute (HPC) job schedulers, specifically Slurm, for managing GPU-intensive AI workloads.
• Experience managing bare metal infrastructure, including server provisioning (e.g., PXE boot, MAAS), configuration, and lifecycle management.
• Strong scripting and automation skills (e.g., Python, Go, Bash).

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It Would Be Great if You Had

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• Experience with CI/CD systems (e.g., GitLab CI, Jenkins, ArgoCD) and building developer tooling.
• Familiarity with FinOps principles and cloud cost optimization strategies.
• Knowledge of Kubernetes networking (e.g., Calico, Cilium) and storage (e.g., Ceph, Rook) solutions.
• Experience in a multi-region or hybrid cloud environment.

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

Company Overview

====================

​

Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram.

​

Company Operating Rhythm

============================

​

At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance.

​

Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do.

​

Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5.

​

The Opportunity

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​

Deepgram is looking for an Account Executive to drive new customers and revenue to our rapidly growing company. You will have the opportunity to sell a patented world-class voice AI platform that has been enabling our customers to achieve things previously not attainable. We are looking for hungry and talented sales professionals to help us take our top-line revenue to new heights!

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What You'll Do

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• Self-prospecting to build a strong sales pipeline of new logos, striving to exceed quarterly and annual sales targets, as well as partnering with the Marketing and SDR teams to generate meetings
• Work closely with cross-functional teams (especially Sales Ops and Sales Engineers) to ensure sales effectiveness
• Have a depth of understanding regarding customer needs in the voice AI space, competition, and Deepgram products to be able to articulate Deepgram’s value proposition fully to highly technical buyers
• Establish and maintain relationships with key stakeholders, work with CSMs to drive upsell opportunities and manage existing accounts ongoing

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You’ll Love This Role If You

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• Value having leadership that has tenure and a track record of success
• Thrive working with A Players as cross-functional partners across GTM
• Understand the importance of selling a product that is market validated and can deliver on its technical promise
• Believe there should be no cap to upside and want control of account up-sell potential
• Are passionate about what Deepgram is building and how we are changing what is possible with speech

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It’s Important to Us That You Have

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• Proven experience in a technical full-cycle sales role
• Experience building your own pipeline from scratch and closing accounts
• Consistent overachievement against sales targets in past experiences
• Strong written and verbal communication skills
• Empathy and a unique ability to understand customer needs
• Highly organized with exceptional follow-up skills due to managing multiple opportunities at any given time
• Ability to drive a consistent and repeatable sales process with a coachable/adaptable mindset based on other rep success.

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It Would Be Great If You Had

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• Familiarity with Challenger or Triangle sales methodology
• Experience selling to a technical audience in a similar space

​

Benefits & Perks

================

​

Holistic health

---------------

​

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans

​

Work/life blend

---------------

​

• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs

​

Continuous learning

-------------------

​

• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

​

​

Company Overview

====================

​

Deepgram is the leading voice AI platform for developers building speech-to-text (STT), text-to-speech (TTS) and full speech-to-speech (STS) offerings. 200,000+ developers build with Deepgram’s voice-native foundational models – accessed through APIs or as self-managed software – due to our unmatched accuracy, latency and pricing. Customers include software companies building voice products, co-sell partners working with large enterprises, and enterprises solving internal voice AI use cases. The company ended 2024 cash-flow positive with 400+ enterprise customers, 3.3x annual usage growth across the past 4 years, over 50,000 years of audio processed and over 1 trillion words transcribed. There is no organization in the world that understands voice better than Deepgram

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Now that we have over 1,000 paying customers and are growing over 100%, we are looking for a social media and awareness leader to put Deepgram on the map! This role reports directly to the CMO and plays an instrumental role in driving Deepgram’s long-term success.

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If you are a modern, AI-forward social media and awareness leader—versatile in all aspects of driving awareness, including social media, PR, AR, influencers, video, digital and print advertising (yes, we will be buying highway billboards)—you may be the perfect candidate to join our team. We’re looking for someone who doesn’t just follow trends, but sets them—an inventive, boundary-pushing brand thinker who knows how to break through the noise and lead markets with bold ideas. In this role, you will work alongside the CMO in a highly visible position with frequent touchpoints to the CEO and executive team. This is a career-making opportunity to shape the public face of one of AI’s most exciting companies.

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What You'll Do

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Social Media

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• Set the strategy for Deepgram’s social channels to amplify our voice and reach
• Create and curate compelling content that engages the AI and developer ecosystems
• Establish KPIs and grow our audience, influence, and engagement across platforms

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PR / AR / Influencer Marketing

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• Build and maintain strong relationships with media, analysts, and key influencers
• Develop and drive a strategic comms roadmap to elevate our industry profile
• Manage PR/AR agencies and press opportunities to secure top-tier coverage

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Digital and Print Advertising

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• Own awareness advertising campaigns across digital, podcast, OOH, and print
• Collaborate with growth marketing on integrated campaign planning
• Drive creative development for high-impact brand moments

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Brand

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• Refine and scale Deepgram’s brand positioning and identity across all channels
• Ensure consistent brand execution across product, web, content, campaigns, and comms
• Partner with design and web teams to evolve our visual identity and tone

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Video

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• Lead the strategy and execution for brand-forward video storytelling
• Partner with creative and product marketing teams to develop thought leadership and brand narrative content
• Drive distribution through owned and earned channels

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How We Measure Success In This Role:

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• Significant elevation of Deepgram brand recognition across the voice AI and enterprise ecosystems
• Measurable increase in perception of Deepgram as a modern, AI-forward brand
• Strong growth in reach and engagement across social channels
• Creation and placement of standout digital and print ads that build lasting brand equity

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It’s Important To Us That You Have

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Qualifications

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• 7+ years across brand and awareness functions, including social, PR, AR, influencers, video, and advertising
• Proven track record of building B2B brands and driving measurable awareness
• Social media fluency, especially in developer- and AI-centric communities, paired with a strong following within key social media ecosystems
• Outstanding storyteller with a strong visual and narrative sensibility
• Experience working in high-growth tech environments with small, scrappy teams
• Track record of leading disruptive brand campaigns that challenged convention and broke through crowded markets
• Creative risk-taker who thrives on building new playbooks, not repeating old ones
• High energy, high motivation, high intelligence, high curiosity. In it for the love of the game.

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Preferred Experience

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• Experience marketing to developers or in a technical B2B company
• Demonstrated success leading or mentoring a small, high-performing team

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Our tech advantage is end-to-end deep learning, but our strength lies in our diversity of people, ideas, and experiences that allow our company to create amazing STT products for people who are true innovators in the field. We believe every voice should be heard—and understood—from our transcriptions to our customers to our employees. Come join our revolution to unlock the power of voice technology for everyone. We want to hear what you’ve got to say!

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

​