Client Inquiries Manager, Information Security & Compliance
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
Job Description
This is a multi-functional role that works hand-in-hand with Deals Desk and collaborates with our internal Sales and Legal teams, as well as with Movable Ink’s clients, touching on all areas of our security, privacy, and compliance operations to support Movable Ink’s customer due-diligence process.
Responsibilities:
- Lead the end-to-end deal support lifecycle for the information security and compliance team, including client-initiated audit and assessment activities related to Movable Ink’s products and services for both new and existing clients.
- Analyze client security requests and estimate required resources and time needed to complete.
- Support elements of continuous program improvement and process automation while fostering cross-functional implementation teamwork.
- Work closely with the Deals Desk team to prioritize and assign SLAs based on size and scope.
- Work closely with the Information Security Team and other internal departments as needed to complete client security requests and audits.
- Manage resources and timelines for client inquiries and audits and ensure they are completed in an accurate and timely manner.
- Serve as a primary contributor to client due diligence questionnaires by providing approved cybersecurity responses and guidance relating to compliance and regulation to both internal and external stakeholders.
- Review security specific provisions in client agreements and contracts to ensure they align with Movable Ink’s security program.
- Manage due diligence document collection and distribution.
- Interface with clients as the information security representative for client meetings.
- Communicate requirements, timelines, and status updates with appropriate stakeholders.
- Ensure processes are well communicated and understood across the organization.
- Assist in the development and maintenance of client inquiry management software.
- Help maintain a Knowledge Base of frequently-asked-questions.
Qualifications:
- 5+ years of experience in a relevant field (e.g. information security, operational risk, third party assessments, deals desk support, or security sales roles).
- Proven experience working in a high-growth tech company.
- Excellent written and verbal communication skills.
- Demonstrated ability to articulate complex technical information, events, or processes with less technical stakeholders, especially clients.
- Experience collaborating with and effectively communicating with stakeholders at all levels.
- Experience responding to customer inquiries regarding security, privacy, and compliance.
- Knowledge of privacy/security-related legal, regulatory, and compliance frameworks such as GDPR, CCPA, SOC 2, or ISO 27001/27701.
The base pay range for this position is $125,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
This is a multi-functional role that works hand-in-hand with Deals Desk and collaborates with our internal Sales and Legal teams, as well as with Movable Ink’s clients, touching on all areas of our security, privacy, and compliance operations to support Movable Ink’s customer due-diligence process.
Responsibilities:
- Lead the end-to-end deal support lifecycle for the information security and compliance team, including client-initiated audit and assessment activities related to Movable Ink’s products and services for both new and existing clients.
- Analyze client security requests and estimate required resources and time needed to complete.
- Support elements of continuous program improvement and process automation while fostering cross-functional implementation teamwork.
- Work closely with the Deals Desk team to prioritize and assign SLAs based on size and scope.
- Work closely with the Information Security Team and other internal departments as needed to complete client security requests and audits.
- Manage resources and timelines for client inquiries and audits and ensure they are completed in an accurate and timely manner.
- Serve as a primary contributor to client due diligence questionnaires by providing approved cybersecurity responses and guidance relating to compliance and regulation to both internal and external stakeholders.
- Review security specific provisions in client agreements and contracts to ensure they align with Movable Ink’s security program.
- Manage due diligence document collection and distribution.
- Interface with clients as the information security representative for client meetings.
- Communicate requirements, timelines, and status updates with appropriate stakeholders.
- Ensure processes are well communicated and understood across the organization.
- Assist in the development and maintenance of client inquiry management software.
- Help maintain a Knowledge Base of frequently-asked-questions.
Qualifications:
- 5+ years of experience in a relevant field (e.g. information security, operational risk, third party assessments, deals desk support, or security sales roles).
- Proven experience working in a high-growth tech company.
- Excellent written and verbal communication skills.
- Demonstrated ability to articulate complex technical information, events, or processes with less technical stakeholders, especially clients.
- Experience collaborating with and effectively communicating with stakeholders at all levels.
- Experience responding to customer inquiries regarding security, privacy, and compliance.
- Knowledge of privacy/security-related legal, regulatory, and compliance frameworks such as GDPR, CCPA, SOC 2, or ISO 27001/27701.
The base pay range for this position is $125,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
