Dealer Relations Account Manager
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
The Sales Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.
In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.
What you'll bring
- 2+ years of sales experience working within a target driven sales environment
- Strong background in up-selling and cross-selling multiple products
- Experience working in a consultative style sales cycle
- Nurturing and renewals experience
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organisational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- Automotive experience a plus
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Sales Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.
In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.
What you'll bring
2+ years of sales experience working within a target driven sales environment
Strong background in up-selling and cross-selling multiple products
Experience working in a consultative style sales cycle
Nurturing and renewals experience
Ability to negotiate and build strong rapport/relationships with clients
Developed pipeline forecasting skills
Good organisational & communication abilities
Able to adapt to change within a rapidly evolving business environment
Self-driven and passionate about cars!
Automotive experience a plus
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
