International HR Operations Manager, LatAm
Justworks is a technology company that levels the playing field for all small
businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.
Job Description
Who You Are
===============
As an International HR Operations Manager, you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and workers where needed. As a local HR Operations Manager, you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams.
You have a natural curiosity to develop deep subject matter expertise in your country or region, combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand.
Your Success Profile
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What You Will Work On
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- Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the worker and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration, and offboarding
- Build deep knowledge base by building excellent relationships and network with local experts in legal, HR and related fields,
- Partner with the cross-functional teams (such as Customer Success, Revenue Enablement, and Product Marketing) to create HR-related content, tools, and experiences for internal and external customers
- Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
- Display a high level of professionalism and compassion when working on sensitive customer and employee matters
- Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
- Collaborate with Product, Engineering, Compliance and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences
- Other duties as needed based on department and/or organizational needs
How You Will Do Your Work
-----------------------------
As an International HR Operations Manager, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
- Curious - the innate desire to learn, grow and understand.
- Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
- Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Qualifications
------------------
- Minimum of 4 years of professional experience in HR customer service, HR compliance customer service, or employee management in specific countries or regions of focus
- Proven experience managing complex HR compliance or legal situations with customers and workers
- Experience in counseling customers on employment and human resource matters during and at the end of the employee lifecycle
- Preference for establishing HR policies and working norms in early stage environment
- Sound judgment in managing employment risk and exposure
- Superior written and verbal communication skills.
- A collaborative, team player with a positive attitude committed to being a business partner to internal customers.
- Prior experience working across multiple countries is a plus
Bonus Points for:
- Prior experience working across multiple countries
- Specific experience in employer-of-record (EOR) and international products
- Multilingual fluency
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are
As an International HR Operations Manager, you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and workers where needed. As a local HR Operations Manager, you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams.
You have a natural curiosity to develop deep subject matter expertise in your country or region, combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand.
Your Success Profile
What You Will Work On
- Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the worker and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration, and offboarding
- Build deep knowledge base by building excellent relationships and network with local experts in legal, HR and related fields,
- Partner with the cross-functional teams (such as Customer Success, Revenue Enablement, and Product Marketing) to create HR-related content, tools, and experiences for internal and external customers
- Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
- Display a high level of professionalism and compassion when working on sensitive customer and employee matters
- Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
- Collaborate with Product, Engineering, Compliance and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences
- Other duties as needed based on department and/or organizational needs
How You Will Do Your Work
As an International HR Operations Manager, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:
- Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
- Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
- Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
- Curious - the innate desire to learn, grow and understand.
- Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
- Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Qualifications
- Minimum of 4 years of professional experience in HR customer service, HR compliance customer service, or employee management in specific countries or regions of focus
- Proven experience managing complex HR compliance or legal situations with customers and workers
- Experience in counseling customers on employment and human resource matters during and at the end of the employee lifecycle
- Preference for establishing HR policies and working norms in early stage environment
- Sound judgment in managing employment risk and exposure
- Superior written and verbal communication skills.
- A collaborative, team player with a positive attitude committed to being a business partner to internal customers.
- Prior experience working across multiple countries is a plus
Bonus Points for:
- Prior experience working across multiple countries
- Specific experience in employer-of-record (EOR) and international products
- Multilingual fluency
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
