Justworks

Hi, We're Justworks!

Find us:
New York City
Private
1001-5000
HR & Recruiting

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

Mission and Vision

Justworks is a technology company that levels the playing field for all small businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence. To achieve this, we are uncompromising in our focus on building for small businesses and understanding their unique needs. Our flexible platform empowers them to assemble powerful self-service capabilities to meet their payroll, tax, HR, and compliance needs. Plus, we’ve got their back with 24/7 human support, on-demand expertise, and access to high-quality benefits designed for the modern workforce. 

Our Values

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Meet Our Team

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Perks and Benefits

Professional Developments
We believe in supporting our employees’ growth, and fulfilling our mission of helping people flourish as professionals and as individuals, through an amazing network of resources.
Parental Leave and Caretaking
We offer a 16-week Paid Parental Leave program.
Health and Medical
Our suite of benefits and perks is designed with you in mind -- to support the health and comfort of our employees and their families with flexible time off to rest and recharge.
Commitment to DEI
Retirement Benefits
How We Work
Employees engage in a combination of remote and on-site work.
How We Pay
We offer competitive and equitable cash compensation that is adjusted based on market conditions, performance, and tenure.
Our Culture
Justworks is nothing without our amazing people. We're committed to building a diverse, inclusive team where people can bring their whole selves to work. Our approach to fostering belonging and taking care of our employees starts with our Total Rewards Philosophy.
Other Perks and Benefits
At Justworks, you’ll be an owner - not just an employee. All Justworkers receive an equity grant when hired.

Our Tech Stack

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Showing all of 20

Senior Software Engineer, Risk Products

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Are you passionate about system design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

As a Senior Software Engineer, you will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, designers and other engineers to scope, design, and build new features and functionality. You will be working primarily on backend systems. We’re currently using Ruby on Rails as our main language, but prior experience in RoR is not a requirement.

Your Success Profile

========================

What You Will Work On

-------------------------

As a member of the Risk Products team, you will be focusing on building technology that powers Justworks’ workers’ compensation insurance program. This program provides thousands of small businesses with mission-critical insurance coverage while contributing significantly to Justworks’ bottom line. As Justworks continues to grow and expand the types of businesses we serve, we are rethinking our technology platform to support more dynamic and streamlined business execution, while innovating new ways to serve our customers. As a Senior Software Engineer joining the team, here’s what that will look like for you:

  • Collaborate with a cross functional team to design a next-generation platform to unlock new business capabilities
  • Take ownership of designing and implementing APIs, systems integrations and backend services
  • Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
  • Instate best-practices observability and monitoring as “first principles” of all our services
  • Keep extremely sensitive data compartmentalized and secure
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

  • Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

  • Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 6 years of professional hands-on experience
  • Expertise in backend systems
  • Strong object-oriented design and coding skills
  • Strong understanding of data structures and algorithms
  • Experience modeling complex real-world problems with robust data models and systems
  • Experience supporting other engineers and acting as a “tech lead”
  • Experience using Agile/Scrum methodology in a fast-paced environment
  • Experience in a high-growth environment working with deadlines and milestones

Technologies Used

  • Languages: Ruby on Rails, Javascript
  • Messaging / APIs: Kafka, GraphQL, Apollo, Redis
  • Infrastructure: Kubernetes, Docker, CircleCI, DataDog, AWS

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

#LI-AD1 #LI-Hybrid #LI-JS1

2024-06-21

Apply NowApply Now

https://www.hiretechladies.com/jobs/senior-software-engineer-risk-products-justworks-we?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Financial Benefits Manager, Retirement

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

The Manager for Financial Benefits, Retirement will manage the success of the financial side of the retirement operations team, helping the team grow through analyzing ticketing trends, overseeing day-to-day operational tasks and projects, and identifying areas for improvement, and work with our external partners as well as our internal Product, Engineering, Finance, Customer Support, and Sales teams to provide new and existing customers with an incredible Benefits experience.

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions that leave a practical and emotional impact on customers? Justworks has just the right opportunity for you! 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Manage a team of professionals who are responsible for resolving retirement-related issues for Justworks members, dependents, and customers
  • Oversee day-to-day team financial operations including:

+ Manage high-level financial issues with our Partner

+ Forecast and plan future ticket volume and program growth to allow for volume of inquiries to scale with Justworks’ growth

+ Supervise monthly, quarterly, and yearly plan audits, ensuring accurate reconciliations and reporting

+ Audit individual customer support tickets to evaluate quality and timeliness of responses

+ Oversee operational implementation of product-related projects

+ Manage and maintain documentation on internal controls to ensure SOX compliance

+ Identify areas for improvement in operational processes to ensure their scalability and simplicity

  • Handle general management responsibilities including (but not limited to): Approving timecards and PTO

+ Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.

+ Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Approving timecards and PTO

  • Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) with internal and external partners
  • Maintain close working relationships between Benefits Operations and Customer Support through regular check-ins and other established communications channels
  • Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
  • Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures
  • Recommend and execute improvements to both customer-facing and partner-facing processes
  • Performs other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Manager, Financial Benefits - Retirement, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

  • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 5+ years of experience in operations, onboarding role or customer service related field required
  • Minimum of 2 years of people and team management experience required
  • Knowledge of 401(k) or pension plans required
  • QPA, QKA, RPF certification, or equivalent strongly preferred
  • Knowledge of SQL and Excel preferred
  • Experience with ticket management systems and workflows strongly preferred
  • Strong project management and execution skills required
  • Relationship management experience required
  • Strong written and verbal communication skills
  • Extremely detail-oriented with great time management skills
  • Experience working in a fast-paced, data-driven environment
  • Some travel required

The base wage range for this position based in our New York City Office is targeted at $122,000.00 - $134,200.00.

2024-06-21

Apply NowApply Now

https://www.hiretechladies.com/jobs/financial-benefits-manager-retirement-justworks-ax?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

International Benefits Platform, Senior Operations Associate

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As a Senior Operations Associate for international benefits, you will play a vital role in creating processes and systems in which to manage benefits in several different countries. Your contributions will help us to develop new processes and create greater efficiencies that allow us to scale and grow internationally. Your ability to think critically, proactively problem solve, and communicate with the team will be invaluable for this role.

This role is an incredible opportunity for someone looking to join a fast-paced team and get experience and exposure to all parts of building and running a product and business. As part of the International Benefits team, you will have the opportunity to work closely with product, engineering, GTM to build a product that meets our international customers needs. 

What You Will Work On

-------------------------

  • Perform day-to-day operations for international benefits offering
  • Help to develop processes for managing new company and member enrollments, changes, and terminations
  • Work with international brokers to resolve escalated issues - enrollment errors, updates, etc., highlighting said issues to ProdEng if recurring in nature
  • Collect plan and pricing data from brokers, and work within the existing systems to enroll groups and individuals helping to identify areas of improvement
  • Build standard operating procedures with an eye towards improvement and creative problem solving
  • Partner with the ProdEng team to help determine investments that would increase our overall efficiency
  • Execute regular filing and/or any additional regulatory duties
  • Maintain vendor and internal partner SLAs
  • Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
  • Work closely and collaboratively with product and GTM to develop strategies to drive operational efficiencies
  • Establish subject matter expertise in International Benefits
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Critical thinking- understanding the systems that we work within and using that understanding to identify where things can be improved and alleviated by product
  • Creativity- use creative problem solving to handle complex cases
  • Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Collaboration- the ability to and willingness to work with different roles with a one team mentality
  • Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. You are open with your ideas, willing to share and brainstorm with the team using your creativity
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Knowledge of Employer-Sponsored Benefit Plans is a plus
  • Ability to speak French, and or Spanish is a plus
  • Process-driven and able to break down complex concepts into core details
  • Experience working cross-functionally
  • Extremely detailed-oriented with great time management skills
  • Excel experience or equivalent required
  • Strong analytical and data management skills
  • Strong project management and execution skills
  • Experience with Jira and Confluence or similar software
  • You enjoy working with people and helping others solve problems

The base wage range for this position based in our New York City Office is targeted at $75,000.00 - $82,500.00 per year.

2024-06-20

Apply NowApply Now

https://www.hiretechladies.com/jobs/international-benefits-platform-senior-operations-associate-justworks-u9?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Manager, Customer Support Workforce Planning

 • 
Justworks
Tampa
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

Your Success Profile

========================

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

-------------------------

  • Lead a team of Workforce Analysts
  • Own customer contact SLAs and report on our effectiveness
  • Develop and distribute reports to managers that reflect team and individual productivity
  • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
  • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
  • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
  • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
  • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
  • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
  • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
  • The role may require occasional evening or weekend work to address urgent staffing issues
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 5 years of workforce management experience in a contact center or customer service environment
  • Minimum 2 years of people management experience
  • Direct customer service experience and a passion for delivering service excellence
  • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
  • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
  • Experience in Zendesk or an equivalent CRM or customer contact system
  • Ability to exercise independent judgment and problem-solving skills
  • Strong analytical skills and interest in data acquisition and analysis
  • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
  • Highly independent and able to truly lead a functional area of Customer Support
  • Experience with SQL queries and data visualization preferred; Tableau experience a plus
  • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

#LI-Hybrid #LI-CD1

2024-06-19

Apply NowApply Now

https://www.hiretechladies.com/jobs/manager-customer-support-workforce-planning-justworks-u0?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Manager, Customer Support Workforce Planning

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

sQnP,q2Ex
aK2O
TIO4,lrEX,xgz4,Njuf
HqLp
OhA3
HNzb

Who You Are

===============

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

Your Success Profile

========================

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

-------------------------

  • Lead a team of Workforce Analysts
  • Own customer contact SLAs and report on our effectiveness
  • Develop and distribute reports to managers that reflect team and individual productivity
  • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
  • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
  • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
  • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
  • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
  • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
  • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
  • The role may require occasional evening or weekend work to address urgent staffing issues
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 5 years of workforce management experience in a contact center or customer service environment
  • Minimum 2 years of people management experience
  • Direct customer service experience and a passion for delivering service excellence
  • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
  • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
  • Experience in Zendesk or an equivalent CRM or customer contact system
  • Ability to exercise independent judgment and problem-solving skills
  • Strong analytical skills and interest in data acquisition and analysis
  • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
  • Highly independent and able to truly lead a functional area of Customer Support
  • Experience with SQL queries and data visualization preferred; Tableau experience a plus
  • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

#LI-Hybrid #LI-CD1

2024-06-19

Apply NowApply Now

https://www.hiretechladies.com/jobs/manager-customer-support-workforce-planning-justworks-sw?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Manager, Customer Support Workforce Planning

 • 
Justworks
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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OhA3
HNzb

Who You Are

===============

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

Your Success Profile

========================

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

What You Will Work On

-------------------------

  • Lead a team of Workforce Analysts
  • Own customer contact SLAs and report on our effectiveness
  • Develop and distribute reports to managers that reflect team and individual productivity
  • Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
  • Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
  • Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
  • Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
  • Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
  • Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
  • Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
  • The role may require occasional evening or weekend work to address urgent staffing issues
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 5 years of workforce management experience in a contact center or customer service environment
  • Minimum 2 years of people management experience
  • Direct customer service experience and a passion for delivering service excellence
  • Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
  • Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
  • Experience in Zendesk or an equivalent CRM or customer contact system
  • Ability to exercise independent judgment and problem-solving skills
  • Strong analytical skills and interest in data acquisition and analysis
  • Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
  • Highly independent and able to truly lead a functional area of Customer Support
  • Experience with SQL queries and data visualization preferred; Tableau experience a plus
  • Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

#LI-Hybrid #LI-CD1

2024-06-19

Apply NowApply Now

https://www.hiretechladies.com/jobs/manager-customer-support-workforce-planning-justworks-nl?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Associate, Insurance Benefits

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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OhA3
7sOb

Who You Are

===============

Do you love to problem solve issues for customers? How would you like to be part of a fast-growing team with the ability to learn and develop new skills?

The Operations Associate on the Insurance Benefits team will help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, help Sales and Onboarding teams set up new companies, and resolve client issues with our Customer Success teams. All while owning the day-to-day tasks associated with managing large group insurance benefits.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Perform day-to-day operations for medical, dental, vision, COBRA, Life, and Disability benefits as part of Justworks Benefits Programs
  • Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
  • Triage incoming issues/inquiries to identify the need for engineering intervention and escalate accordingly
  • Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third-party service offerings
  • Resolve employee level benefit requests such as; plan changes, new enrollments, etc.
  • Develop creative solutions for new issues with assistance from supervisors using available resources and systems
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As an Insurance Benefits Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

  • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

Qualifications

------------------

  • 1+ years of work experience (experience in operations, onboarding role, or customer service-related field preferred)
  • Knowledge of Excel or equivalent required; SQL knowledge a plus
  • Knowledge of employer-sponsored benefit plans is strongly preferred
  • Knowledge of insurance operations a plus
  • Strong written and verbal communication skills
  • Process-driven and technologically savvy
  • Experience working in a fast-paced, data-driven environment
  • Ability to work as part of a team
  • Experience breaking down complex concepts into core details

The base wage range for this position based in our New York City Office is targeted at $28.13 - $30.94 an hour. 

2024-06-18

Apply NowApply Now

https://www.hiretechladies.com/jobs/associate-insurance-benefits-justworks-n8?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Senior Manager, Cyber Defense Operations

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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OhA3
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Who You Are

===============

Justworks Digital Security team is responsible for the security of Justworks products, platforms, services, and corporate operations. Led by the Chief Information Security Officer, Digital Security’s vision is to become the partner and enabler for business and engineering by working collaboratively with others to embed security in business hygiene and engineering DNA to strengthen our cyber resilience. We are looking for a strong hands-on leader who can establish a critical security function focusing on monitoring, detecting, and responding to the cyber threat, and who can bring our cyber defense operations towards an advanced cyber fusion center.

We are looking for a leader who has passion for security, cyber defense, threat management, vulnerability management, and continuous testing. You have extensive experience to build the team and provide directions and technical guidance to your team. You are a leader who holds yourself and your team accountable for doing the right things in the right way. You are an influencer who helps your team grow, who partners with other teams to work towards our common goal, and who brings positive energy and impact to Justworks. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Assess the current state of Justworks monitoring and detection gaps, from all aspects including technology, process and people.
  • Create CDO strategy and roadmap to bring CDO towards its maturity level to meet Justworks Digital Security Objectives
  • Build and expand the CDO team, including org/role design, operating model, engagement model, career development, and managing individual contributors.
  • Build necessary services, and run these services effectively to improve Digital Security’s detection and response capabilities.
  • Lead the team to execute the roadmap and deliver projects and services on time, within budget and with quality.
  • Lead, manage and mature the people, process, and technologies present in a 24x7 cyber defense operation.
  • Own and run Cyber Defense Operation Steering Committee, and provide regular status and report on incidents, vulnerabilities and remediations.
  • Leverage the incident response program to conduct cyber table-top simulations and educational sessions with stakeholders
  • Understand, determine and support priorities and urgencies, with the ability to prioritize projects, tasks, incidents, risks and vulnerabilities.
  • Provide leadership for incident response investigations, coordinate response activity and brief senior leaders while maintaining confidentiality
  • Provide advanced technical leadership and direction to CDO analysts
  • Assist CISO on budget planning and budget management for CDO.
  • Work with the CISO and other Digital Security leaders to define and maintain dashboards and metrics that demonstrate CDO’s delivery capability and Justworks security posture related to CDO objectives
  • Collaborate closely with the Security Architecture & Engineering (SAE) and Governance, Risk & Compliance (GRC) teams to address vulnerabilities and gaps identified from incidents, with particular focus on  both short term remediation and long term solutions to address security gaps.
  • Partner and collaborate with stakeholders such as ProdEng, TechOps, BusOps, Customer Success, Internal Audit, and Crisis Management and to support security and resilience testing.
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As the leader of Cyber Defense Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

  • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

  • Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.

  • Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 7 years of cyber security experience, especially in security operations, vulnerability and threat management. Experience in security engineering is preferred.
  • Minimum of 3 years in a management and/or leadership position with experience in building and developing a team and growing a cyber defense operation and incident response program
  • In depth experience leading security incident response processes, preferred in the cloud.
  • Proven skills in various elements of incident response, including but not limited to computer intrusion investigations and digital forensics in enterprise environments.
  • Strong understanding and advanced knowledge of current and emerging threats, attacks, attacker methodologies, cyber kill chain, MITRE framework and countermeasures, as well as malware, vulnerabilities and their remediations.
  • Experience with the tools and techniques used in security event analysis, incident response, computer forensics, malware analysis, or other areas of security operations.
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures for the responsible area.
  • Experience in using Jira, Kanban to manage and report the work
  • Experience in building and running Cyber Defense Operations, participating in strategic planning, developing and implementing short- and long-range goals, and demonstrating the ability to execute the roadmap.
  • Ability to gather facts and data for technical proposals and to expand upon them or develop alternatives and to evaluate emerging technologies and identify their potential impact within the existing environment.
  • Demonstrated track record of effectively managing through high-pressure situations while maintaining unwavering focus and proactive and open communication channels
  • Ability to foster a cooperative and trusted work environment within a complex organizational structure.
  • Exceptional written and verbal communication skills - ability to articulate complex technical issues concisely to both technical personnel and executive-level management, and the ability to work with a wide range of constituencies in a diverse community.

#LI-AD1 #LI-Hybrid #LI-JS1

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $235,750.00  per year.

2024-06-17

Apply NowApply Now

https://www.hiretechladies.com/jobs/senior-manager-cyber-defense-operations-justworks-od?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Account Executive - Remote (Chicago)

 • 
Justworks
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

TIO4,lrEX,xgz4,Njuf
HqLp
OhA3

Who You Are

===============

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
  • Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

  • Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
  • Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
  • Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

  • Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
  • Occasional travel in some territories once the Covid-19 pandemic passes
  • Perform other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
  • Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
  • Cold-calling experience is required for this position.
  • We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
  • Passionate about sales and relationship-focused customer engagements
  • Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
  • Ability to simplify complicated topics and explain them in terms people can easily understand
  • Able to apply creative solutions to a variety of issues in a fast-paced environment
  • You enjoy entrepreneurial environments and the opportunity to build something meaningful!
  • There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

The base wage range for this remote position is targeted at $79,000.00 to $79,000.00 per year.

#LI-Hybrid #LI-AM2

2024-06-14

Apply NowApply Now

https://www.hiretechladies.com/jobs/account-executive-remote-chicago-justworks-k8?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Account Executive - Remote (Chicago)

 • 
Justworks
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

TIO4,lrEX,xgz4,Njuf
HqLp
OhA3

Who You Are

===============

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
  • Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

  • Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
  • Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
  • Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

  • Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
  • Occasional travel in some territories once the Covid-19 pandemic passes
  • Perform other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
  • Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
  • Cold-calling experience is required for this position.
  • We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
  • Passionate about sales and relationship-focused customer engagements
  • Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
  • Ability to simplify complicated topics and explain them in terms people can easily understand
  • Able to apply creative solutions to a variety of issues in a fast-paced environment
  • You enjoy entrepreneurial environments and the opportunity to build something meaningful!
  • There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

The base wage range for this remote position is targeted at $79,000.00 to $79,000.00 per year.

#LI-Hybrid #LI-AM2

2024-06-14

Apply NowApply Now

https://www.hiretechladies.com/jobs/account-executive-remote-chicago-justworks-zd?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Senior ML Engineer, Data Services

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As a Senior Machine Learning (ML) Engineer, you will be instrumental in the deployment, scaling, and ongoing optimization of our ML/ GenAI models. This role requires a robust technical foundation in machine learning operations and a proactive approach to innovation and problem-solving. You will collaborate closely with data scientists, software developers, and product managers to enhance our AI capabilities and ensure they align with business objectives.

Your expertise will bridge the gap between data science and engineering, ensuring our AI-driven solutions are robust, scalable, and integrated seamlessly into our internal operations and external products.

Within the Justworks Data Services team, you’ll find a highly-collaborative, diverse group of individuals motivated to empower Justworkers to work fearlessly and responsibly with data. We are committed to growing our impact in the best interest of our customers and evolving how we work together in the best interest of our people & company. Come build the future with us!

Your Success Profile

========================

What You Will Work On

-------------------------

  • Model Deployment: Lead the deployment of ML/AI/ Gen AI models into production, ensuring they are scalable, maintainable, and well-integrated with existing systems.
  • Performance Monitoring: Set up and maintain monitoring systems for AI models in production, tracking performance and ensuring they meet the required accuracy and efficiency standards.
  • Pipeline Development: Develop and optimize ML pipelines for continuous training and deployment of models, incorporating best practices in automation and CI/CD methodologies.
  • Innovation and Research: Stay abreast of the latest developments in AI and machine learning, particularly in generative models, to suggest and implement cutting-edge solutions.
  • Cross-functional Collaboration: Work with various teams to understand their needs and how generative AI can solve complex business problems, translating these into actionable AI strategies.
  • Compliance and Security: Ensure all AI operations adhere to relevant data privacy laws and company policies, implementing robust security measures to safeguard data integrity.

How You Will Do Your Work

-----------------------------

As a Senior ML Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization.  In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 7 years of professional hands-on experience in Machine Learning
  • Minimum of 2 years working on ML and GenAI platform capabilities with modern cloud technologies (e.g. Snowflake, dbt, Fivetran, Databricks)
  • Highly fluent in SQL and Python, with firm understanding of computer science fundamentals and distributed systems
  • Experience with SQL and noSQL databases
  • Expertise in Amazon Web Services (AWS) with an emphasis on serverless technologies, infrastructure-as-code, and multi-account organizations
  • Proficiency with creating and maintaining CI/CD pipelines (CircleCI, GitHub Actions) and containerization technologies (e.g. Docker)
  • Excellent communication and technical writing skills, with the ability to manage stakeholders and internal customers

 

The base wage range for this position based in our New York City Office is targeted at $192,500.00 to $211,750.00 per year.

#LI-AJ1

#LI-Hybrid

2024-06-14

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Product Marketing Associate - International

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

At Justworks, the Product Marketing team plays a pivotal role in shaping the product's future direction and building marketing strategies that will result in the business's long-term success.

We’re looking for a Product Marketing Associate to join our Product Marketing team. The successful candidate will become the go-to person for identifying customer needs. You understand the business objectives a product should fulfill and are determined to represent the voice of the customer and foster strategic innovation by translating your understanding of customer and market needs into product opportunities. You’re eager to contribute your visions and strategies to a creative, fast-paced, entrepreneurial environment. 

As a Product Marketing Associate, you will have the opportunity to work collaboratively with Product, Revenue, and Marketing teams to drive customer initiatives focused on educating our customers and driving adoption of Justworks’ suite of HR tools. You will help guide Revenue Teams through all changes and iterations of the product with a high focus on creating the best possible experience for our customers. You’ll also support the broader Product Marketing team in launching new features and experiences while gaining the necessary foundational skills and experience needed to have a successful career in Product Marketing. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Support the creation and execution of an engagement strategy that enhances the value of Justworks’ overall suite of HR tools
  • Measure and monitor the impact of engagement strategies against product adoption KPIs
  • Develop and support the end-to-end execution of online and offline marketing initiatives that delight and provide differentiated value for our customers

Work with the broader Product Marketing team to uncover and leverage customer insights, points of differentiation, and key messaging themes into broader customer marketing campaignsHelp develop value-based messaging and positioning for new features or products, ensuring that messaging is consistent across channels. Work with Customer Success and Sales team to ensure training, collateral, and other resources are up-to-date and on message

  • Be a subject matter expert on the features and functionality of the products you are assigned to for our customer-facing teams
  • Document internal processes and public-facing help center content for our products and demo new features to the team
  • Help collect insightful customer feedback via NPS tickets and customer outreach
  • Act as a point of contact for new Product betas, working closely with Product Managers to ensure unified goals are met and maintained
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Product Marketing Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
  • Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 1 year product marketing or related experience, experience in HR or SMB a plus
  • Ability to learn the Justworks domains quickly (benefits, payments, health insurance, HR, etc)
  • Excellent oral and written communication skills; experience creating and delivering presentations
  • Strong analytical skill set with a proven track record of using data and insights to drive decision-making and measurable results
  • Demonstrated ability to lead cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
  • A strategic thinker with a proven ability to identify opportunities, form compelling business cases, and gain support from cross-functional stakeholders
  • A persistent advocate for the end user/customer experience
  • Proficient knowledge of email marketing tools (ex: Pardot, Marketo)
  • A self-starter with a genuine interest in helping small businesses grow and thrive
  • Works effectively within a team, yet has the ability to take initiative and work effectively on their own

The base wage range for this position based in our New York City Office is targeted at $86,000.00 - $94,600.00 per year.

#LI-Hybrid

#LI-SP1

 

 

2024-06-11

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Manager, Systems Business Analysis

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As a Manager, Systems Business Analysis you will help shape Justworks’ internal operations by managing a team of systems business analysts within the Business Process Management team to provide business analysis support with a focus on Salesforce, Service Now, JIRA and other enterprise wide applications. As a hybrid people-manager and individual contributor, you are responsible for setting the vision for the team, initiating projects that contribute to company level objectives and key results (OKRs), while managing a team of analysts to execute against those projects through requirements gathering, stakeholder management, development team support, and product delivery. You will work closely with business teams across the organization to translate their needs to the technical teams, ensuring an ongoing stream of high value solutions, supporting their execution with 3rd party solution providers and/or partners . You will oversee the entire systems delivery process from discovery and project scoping through deployment and serve as an expert for teams trying to improve their internal systems and processes. 

 

You thrive in ambiguity and are a collaborative problem solver who enjoys breaking down complex cross-functional issues and creating high-value solutions that support Justworks’ business systems as we scale. You will work closely with the other internal-facing teams, system administrators, developers, and external vendors as appropriate for each initiative. Success in this role is not just about project completion - it is also about effectively navigating conflicting priorities to ensure timelines and company objectives are met in a timely manner. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Engage internal stakeholders to uncover critical business gaps, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus on Salesforce, ServiceNow, Jira, ServiceNow and other enterprise wide applications
  • Maintain and optimize operational workflows and business processes based on best practices. Conduct business process mapping activities with a keen attention to detail
  • Drive stakeholder alignment on business and technology priorities and timelines - always questioning the impact of individual features to understand priority and ROI to the business
  • Collaborate with technical lead(s) and product owner(s) to align on key priorities, ensure alignment on the execution of projects, and identify resourcing needs across business analysis, project management, and the development team
  • Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria to be delivered on by systems administrators and developers
  • Work with internal and external Developers, Administrators, and Quality Assurance Analysts to ensure adherence to project deadlines and system quality standards
  • Coordinate with Quality Assurance analysts to develop test scripts, conduct user acceptance testing, and support in their execution
  • Anticipate roll out complexity and needs for every feature launch, managing stakeholder needs and collaborating with Technical Training team to support its roll out
  • Facilitate cross team collaboration and manage a project to scope, budget and timeline expectations
  • Identify and mitigate current or potential product/project risks
  • Support end users by triaging defects and requested feature enhancements through a company wide service desk
  • Provide incident management support for key business applications and coordinate support with our vendors and key partners in internal groups.
  • Work with business users and third-party developers to design, develop, test and enhance application solutions and procedures
  • Deploy team of Business Analysts across projects that align to company and team OKRs
  • Play high impact hybrid manager / individual contributor role directing the work of high-level professionals and engaging frequently with senior management
  • Drive engagement - creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Ensures accountability - holding self and others accountable to meet commitments

How You Will Do Your Work

-----------------------------

As a Manager, Systems Business Analysis, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Builds an Effective & Diverse Team - Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals
  • Develops Talent- Develops people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations
  • Cultivates Innovation - Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
  • Directs Work - Provides direction, delegating and removing obstacles to get work done
  • Ensures Accountability - Holds self and others accountable to meet commitments

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum 4+ years experience as a Business Analyst or Product Owner specializing in IT products
  • Minimum 2+ years of experience supporting digital products related to Salesforce, JIRA or other CRM or workforce management software
  • Minimum 2 year experience with LucidChart, Visio, or other business process mapping software
  • A strong writer with the ability to create business deliverables -- including business requirements and business process maps—all with minimal direction and support from a team lead or project manager
  • A team player who expertly manages varying needs across development teams, training teams, and stakeholders
  • An effective communicator, having worked with both business and technical teams at different levels
  • An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across the discovery, development, and deployment phases of the SDLC
  • An analytical problem solver who operates well in obscurity, leverages data to derive insights, and is able to break down complex problems with a thoughtful, structured approach
  • A proactive team player who’s eager to roll up their sleeves and solve challenges impacting a fast growing business
  • A self-starter who is continually learning and developing
  • Salesforce certifications or other are a plus

The base wage range for this position based in our New York City Office is targeted at $137,500 - $151,235.

  

#LI-Hybrid #LI-KK1

 

2024-06-11

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Software Engineer, Justworks

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Software Engineer – Justworks, Inc. – 55 Water Street, 29th Floor, New York, NY 10041

Salary Range: $155,000 - $167,500

DUTIES: Define the technical direction and culture of the Marketing team. Collaborate with freelance engineers and internal/external technical teams to build web and digital experiences, ensuring they are performant and reliable. Collaborate with designers to create experiences prospects and customers love. Collaborate with stakeholders across the company to help their ideas come to life. Scope, prioritize, and execute against the website roadmap in collaboration with freelance engineers and experience design managers. Design and implement solutions to provide value to prospects and customers as quickly, reliably, and correctly as possible. Improve the performance, reliability, and scalability of existing systems. Write clear documentation to ensure code reliability and ease of maintenance. Help define and communicate technical standards and best practices to stakeholders and non-technical project members. Work within and expand upon existing Agile and Sprint working methods. Perform other duties as assigned.

REQUIREMENTS: Bachelor's degree in Software Engineering or a related field required. Five years of professional hands-on experience required. Five years of experience with JavaScript and Git required. Three years of experience with full project lifecycle, shipping features, and projects from start to finish required. Three years of experience defining system architecture(s) and exploring technical feasibility tradeoffs and capabilities required. Three years of experience working with design systems and component-based frontend required. Three years of experience shipping products using the following technologies required: Ruby on Rails, JavaScript/React, Heroku, Git, Algolia, Salesforce, Google Tag Manager, and Google Analytics. Three years of experience with ContentfulCMS system required. Five years of experience working on both frontend and backend development required. Five years of experience supporting other non-technical roles and acting as a technical lead required. One year of experience with outside development agencies required. One year of experience working with single page web apps required. Must be able to work a hybrid work arrangement with Tuesdays and Thursdays required in office. In lieu of a Bachelor’s degree in Software Engineering or a related field and five years of experience, the Employer will accept a Master’s degree in Software Engineering or a related field and three years of experience. 

Must have legal authority to work in the U.S. EEOE.

E-mail resume to: Danielle Gavish and Josh Siegel, Justworks, Inc., 55 Water Street, Floor 29, New York, NY 10041. dgavish@justworks.com. jsiegel@justworks.com.

2024-06-07

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Sales Operations Manager, Compensation

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As a Sales Compensation Manager at Justworks, you will play an essential role in optimizing our sales compensation strategy, focusing specifically on the financial aspects and ROI analysis of our variable compensation plans. This position is a key component of our business operations team, where you will apply your expertise in financial analysis, strategic planning, and compensation management to enhance productivity and revenue optimization across the sales organization.

In this role, you will oversee the administration, creation, maintenance, and validation of sales commission plans. You will be a subject matter expert inensuring that compensation is aligned with both sales performance and organizational goals. Your leadership will be crucial in implementing and refining compensation systems and data, which help in accurately assessing and distributing sales commissions.

Your goal is to cultivate a culture of transparency and precision in compensation management within the sales team. As the principal compensation expert within the sales team, you will work closely with sales management, HR, and finance departments. Your insights and leadership will streamline compensation strategies and ensure that our sales compensation practices support scalable and effective sales operations.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Lead the strategy and execution of sales compensation plans within the sales framework, focusing on the integration of financial analysis, strategic planning, and compensation management to optimize revenue productivity
  • Manage and oversee the administration, creation, maintenance, and validation of sales commission plans, ensuring they are aligned with sales performance and organizational goals
  • Collaborate closely with sales management, HR, and finance departments to align compensation strategies with company-wide strategic goals and ensure effective sales operations
  • Foster a culture within the sales team that values transparency, precision, and strategic alignment in compensation management
  • Utilize advanced financial analytics to monitor, analyze, and report on the ROI of sales compensation plans, providing actionable insights to improve efficiency and effectiveness
  • Design and execute compensation programs and materials for the sales team, in partnership with sales management and HR, to boost understanding and engagement with compensation plans
  • Develop and deliver training programs for sales staff on compensation plans and best practices.
  • Stay updated on emerging technologies and industry best practices related to compensation management, reporting, and analytics, and make recommendations for their implementation
  • Dive into financial data analytics and reporting, leveraging tools like Tableau and other platforms to extract insights and provide actionable recommendations on compensation strategies
  • Drive data governance standards and perform regular data quality audits for compensation data, ensuring accuracy and consistency
  • Ensure all compensation plans comply with relevant laws and regulations to mitigate legal risks.
  • Collaborate with business analysts and data teams to design and optimize data models and processes related to compensation
  • Work with the business operations team to increase efficiency, decrease margins, and achieve all sales KPI targets through effective compensation strategies
  • Perform other duties as assigned

How You Will Do Your Work

-----------------------------

As a Sales Compensation Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good Judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
  • Detail-Oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
  • Results-Driven - Consistently achieves results, even under difficult circumstancesClear Communication - The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • You are an accomplished Sales Compensation professional with a proven ability to enhance compensation strategies and optimize revenue productivity
  • You are ready to lead and inspire our sales teams by fostering a culture of transparency, precision, and strategic alignment in compensation management
  • You bring a minimum of 5 years of experience in sales compensation management, with a deep understanding of financial analysis, strategic planning, and compensation administration
  • You possess a strong analytical mindset, adept at using data analytics to derive insights and guide compensation strategies
  • You are skilled at communicating complex financial and compensation concepts to stakeholders
  • Experience with SQL and familiarity with data visualization tools like Tableau are advantageous, enhancing your ability to analyze and present compensation data effectively
  • You are proficient in Salesforce and Compensation Management tools and understand sales processes, territory and quota administration, and sales compensation planning
  • You have knowledge of compliance and legal aspects related to compensation management
  • You are a self-starter who is continually learning and developing, results-oriented and focused on making sales reps' compensation accurate and motivating
  • Experience with training sales staff on compensation plans and best practices

 

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

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2024-06-07

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Enablement Strategy Manager

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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OhA3
HNzb

Who You Are

===============

You are a strategic thinker adept at developing and leading impactful enablement strategies for sales and the Client Success Org (CSO). With a strong analytical mindset and a detail-oriented approach, you thrive in data-driven environments. Your expertise in sales or CSO enablement has honed your understanding of key success drivers, fueling your passion for enhancing organizational performance. In your role, you will lead critical enablement strategies, influencing significant projects within Sales and CSO. This involves collaborating with business partners to align and execute strategic initiatives that enhance efficiency and effectiveness. You excel in entrepreneurial environments that value innovation and significant contributions to business goals. This position requires your strategic insight, analytical prowess, and exceptional communication and project management skills to lead diverse teams and programs. If you're motivated by challenges and the chance to drive transformative programs, this role offers the opportunity to significantly impact our sales and CSO outcomes.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Enablement Strategy Development: Develop and tailor enablement strategies for sales and CSO, aiming to boost performance and effectiveness.
  • Program Management: Manage and track key enablement programs, overseeing their implementation and measuring their success.
  • Collaboration with Field Enablement Managers: Work closely with field enablement managers to effectively communicate and utilize strategies and tools in the field, ensuring regular alignment and feedback.
  • Data Analysis and Reporting: Use data to evaluate enablement initiatives and make informed decisions, managing dashboards to track KPIs.
  • Business Partner Engagement: Collaborate regularly with organizational partners to align enablement activities with broader business goals, including marketing and product development.
  • Continuous Improvement: Regularly assess and refine enablement programs based on feedback and performance data.
  • Communication Initiatives: Develop communication strategies to keep all relevant parties informed about enablement resources and updates.
  • Best Practices and Innovation: Research and implement enablement best practices and stay updated with industry innovations.
  • Communicate Enablement Strategy and KPIs to Business Partners: Ensure business partners are informed about enablement strategies and performance metrics.
  • Additional Responsibilities: Perform other related duties as assigned.

How You Will Do Your Work

-----------------------------

As an Enablement Strategy Manager, achieving results in the right way is crucial for both your success and the organization’s. Your work will be guided by the following core competencies, which leverage your foundational knowledge, skills, abilities, and personal attributes:

  • Adaptability: Ability to quickly adapt to new directives and changes within the organization, applying changes to projects and processes effectively. This skill ensures that the enablement strategies remain relevant and aligned with evolving business needs.
  • Analytical: Be skilled in analyzing data to extract actionable insights that support the enablement strategies crafted by senior management. Your ability to interpret and implement data-driven decisions will directly impact the effectiveness of enablement efforts.
  • Communication: Communicate clearly and effectively, translating complex strategic plans into understandable tasks for implementation across teams. Your role involves bridging the gap between strategy and execution, ensuring all team members understand their responsibilities.
  • Market and Customer Insights: Solid understanding of market trends and customer behaviors, supporting the strategic decisions made by senior managers. Your insights will help fine-tune the tactical elements of broader enablement strategies.
  • Strategic Planning: Be adept at managing and implementing the components of these strategies. This includes coordinating with various teams to ensure that plans are executed efficiently and align with stated objectives.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • At least 5 years of experience in client-facing roles demanding strategic insights and collaborative initiatives to enhance customer success and drive business growth.
  • Minimum 3 years in a strategic enablement role, demonstrating effective development and implementation of enablement strategies.
  • Proven ability to simplify and effectively communicate complex concepts to a wide range of audiences.
  • Advanced analytical skills, capable of leveraging data to inform strategic decisions and support business cases.
  • Demonstrated success in leading multi-team projects and managing diverse personalities in a cooperative and productive environment.
  • Preferably experienced in employee benefits; familiarity with Professional Employer Organizations (PEO)
  • Exceptional written and verbal communication skills
  • Outstanding organizational skills, including the ability to plan, and manage projects under tight deadlines.
  • Proficiency in Salesforce, G-Suite, PowerPoint or Keynote, and Excel
  • Experience with Gong, Salesloft, 6Sense, and JIRA is preferred, enabling more effective monitoring of sales/CSO interactions and project management.

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

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2024-06-07

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Software Engineer, People Management Tools

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Are you a wiz with design and development? Do you have demonstrated ability to build, deploy, and maintain large-scale, distributed applications? Do you love coding and are you eager to learn more in a data-driven, entrepreneurial environment?

As a Software Engineer, you will be a part of our Core Engineering team, focusing on the core platform and services that power Justworks. You will leverage your experience working within a service-oriented architecture, and will maintain a working knowledge of separating data and functionality as necessary. You will be working primarily in Ruby on Rails and JavaScript, but prior knowledge is not a requirement. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Collaborate with a cross functional team to improve and scale the frameworks our other engineers build on top of
  • Add capabilities to our high-volume, fault-tolerant processing infrastructure
  • Take ownership of designing and developing core application functionality
  • Implement internal services
  • Enhance our testing, monitoring and continuous deployment infrastructure
  • Keep extremely sensitive data compartmentalized and secure
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
  • Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • 2+ years of professional hands-on experience
  • Strong object-oriented design and coding skills
  • Experience working with complicated systems at scale
  • Solid understanding of data structures and algorithms
  • Experience working using Agile/Scrum methodology in a fast-paced environment
  • Experience in a high-growth environment working with deadlines and milestones

Technologies Used

  • Ruby on Rails, Javascript/React, Redux, Sidekiq, React Native, GraphQL, MySQL, AWS, Git, Apollo, Redis
  • ElasticSearch, Docker, InfluxDB, Redshift, Jenkins, Nagios, CircleCI, DataDog

The base wage range for this position based in our New York City Office is targeted at $115,000 to $155,000 per year.

2024-06-07

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https://www.hiretechladies.com/jobs/software-engineer-people-management-tools-justworks-lu?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Benefits Broker Partnership Manager

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Justworks’ Partnerships organization is responsible for driving revenue growth through channel partnerships. The Benefits Broker Partnerships Manager will execute strategies to acquire, develop, and manage benefits broker partners and maximize their referral volume. They will  be responsible for developing strategic relationships with key partner stakeholders, developing joint go-to-market strategies and goals, enabling partners for success, and delivering on commitments. This is a quota-carrying role within the sales organization reporting to the Sr. Manager, Benefits Broker Partnerships. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Develop deep understanding of each new and existing broker partner’s business, including their business strategy, growth objectives, size and scope of the organization, and target markets and customers
  • Manage the broker channels program P&L and conduct thorough research on competitor partner programs to benchmark incentives.
  • Coordinate with partners, setting up meetings and conducting Quarterly Business Reviews (QBRs) to strengthen relationships and explore new collaborative opportunities.
  • Achieve individual quarterly revenue targets by proactively sourcing referral business and nurturing partner engagements.
  • Build relationships within the sales team and collaborate cross-functionally with finance, marketing, customer service, and business operations to enhance partnership outcomes.
  • Travel to other US cities to expand the partner channel into multiple markets, adhering to safety guidelines as necessary.
  • Improve reporting structures, data integrity, and processes essential for scaling broker channels efficiently.

How You Will Do Your Work

-----------------------------

As a Benefits Broker Partnerships Manager, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive solutions to mitigate risks.
  • Detail-Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational Sales Knowledge - Utilize expert knowledge of sales processes (prospecting, engaging, negotiating) and in-depth understanding of the market and trends to drive exchanges of value effectively.
  • Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.
  • Clear Communication - Express ideas clearly and engage effectively at all levels using both oral and written communication skills; listen well to synthesize feedback and understand partner needs.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A self-starter who thrives in a fast-moving, dynamic environment where no two days are alike
  • 3+ years of experience in a quota-carrying role within business development, partnerships, or enterprise sales.
  • Proven capability in networking with and/or selling into the benefits broker community; prior experience here is highly advantageous.
  • Demonstrated track record of building robust business relationships and executing complex partnership agreements.
  • Proficiency in Salesforce or similar CRM systems; knowledge of Tableau and other analytical tools is a plus.
  • Exceptional communication, interpersonal, and emotional intelligence skills, with a strong ability to negotiate and persuade.
  • Extensive knowledge of building lasting relationships, startup go-getter  who isn’t afraid to roll their sleeves up doing event planning, marketing, sales operations, whatever is necessary
  • A well-connected individual within the health benefits broker community is preferable but not required.

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

 

#LI-Hybrid #LI-JT1

2024-06-06

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Manager, Customer Support Retention

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As an experienced leader on our Customer Support team, you will be responsible for guiding your team of Customer Support Retention Specialists as they expertly handle retention inquiries across multiple channels for our non-managed accounts. In this role, you will focus on keeping work quality high and response times speedy as the company and our customer base grows. Along the way, it's key that you collect and prioritize common requests and needs from our customers and their employees to help Justworks improve, in review of retention tactics.

We are looking for a hands-on leader, who will think and act both strategically and tactically, to drive the team’s engagement at all points of the customer lifecycle. You should be an enthusiastic and creative individual with the ability to inspire others, as you will be responsible for coaching, mentoring and developing individual team members.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Lead a team of Customer Support Retention Specialists who will engage at-risk customers for our non-managed accounts to understand their needs and connect them to the solutions, tools, resources, and specialists they need to run their businesses with confidence.
  • Form a tight cross-functional relationship with key stakeholders across Risk & Insurance, Crimson Sage, Account Development, Customer Success, Retention, and Revenue Enablement to ensure seamless interactions and alignment of goals and initiatives
  • Create and present a quarterly root cause analysis to report on Retention trends and insights to senior leadership
  • Recommend improvements to service strategies, features, and processes as a result of data-backed insights and analysis. Along with strategies to increase customer lifetime value
  • Monitor retention in the annual Health Insurance Renewals program and End of Year program, and ensure proactive strategies are performed by retention agents
  • Assist retention specialists with resolving customer critical moments and turning a customer’s negative experience into a positive one, such as negative NPS interactions
  • Partner with the retention department, to plan and implement reduction tactics. Along with partnering in the automation processes for these churn precursors, to allow retention specialists to navigate their retention board with ease
  • Understanding customer needs related to retention trends, and make recommendations to improve customer outcomes
  • Contribute to the development and implementation of Retention Specialist training and certification, for example, the template for alt-risk company offboarding calls
  • Obsess over customer satisfaction and set clear expectations with your team for what it looks like to successfully turnaround negative customer experiences and how to make someone a company advocate
  • Own and publish key metrics for your team such as response time, productivity, CSAT, QA, and utilization, along with retention related metrics such as customer retention rate, churn rate, customer lifetime value, NPS
  • Work closely with the Talent Acquisition and Training teams to evaluate and successfully onboard and ramp new retention specialists
  • Handle general management responsibilities, such as leading regular team meetings, individual one-on-ones, generating weekly metrics reports, quarterly business reviews, and conducting periodic performance reviews
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As a Manager of Customer Support Retention, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Customer focus- builds strong customer relationships and delivers customer-centric solutions

In addition, all Justworkers managers focus on aligning their behaviors to our core values for managers:

  • Builds an Effective Team - Building a strong-identity team that applies their diverse skills and perspectives to achieve common goals
  • Develops Talent -  Developing people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations
  • Cultivates Innovation -Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
  • Ensures Accountability - Holds self and others accountable to meet commitments
  • Directs work -  Providing direction, delegating and removing obstacles to get work done

Qualifications

------------------

  • 4 year degree or equivalent work experience 3+ years managing a retention customer service team, preferably in the health insurance, employee benefits, or financial benefits space
  • Expert level knowledge of the health insurance and financial benefit landscape across PEO and non-PEO products
  • Passion for helping customers and Superior customer support skills - ability to be empathetic, compassionate, responsive, resourceful and active listener
  • Advanced knowledge of churn reduction tactics and experience implementing them to save accounts form churning
  • Advanced experience and skill with mentoring and coaching
  • Proficiency with CRM and customer service communication platforms
  • Experience identifying service trends and creating a path to resolve them
  • Self-driven to be productive and seek out self-improvement
  • Genuine desire to improve the quality of service we provide as well as the experience of our team members
  • Comfort and experience leading a team through effective change management and stressful situations
  • Strong written and verbal communication skills with acute attention to detail
  • Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
  • Ability to come up with creative solutions to any problem you face, and know-how to organize and prioritize your workload
  • Advanced knowledge with Tableau and Airtable, preferred. Analytical and data driven, required.
  • Excited to be a part of a team that supports customers 24/7

The base wage range for this position based in our New York City Office is targeted at $120,000 to $132,000 per year.

#LI-Hybrid #LI-CD1

2024-06-06

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Senior Manager, Business Service Partnerships

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Justworks’ Partnerships organization is responsible for driving revenue growth through channel partnerships. The Sr. Manager, Business Services will develop and execute strategies for how best to acquire and develop new partnerships with venture capital / private equity firms, franchise organizations, trade associations, consultants, banks, law firms and other small business service providers. They will be responsible for developing strategic relationships with key partner stakeholders, developing joint go-to-market strategies and goals, and then enabling partners for success, and delivering on commitments. The Sr. Manager will be hands-on in personally executing and refining the Business Services partner strategy while also building and training their new team. This is a quota-carrying role within the sales organization reporting to the Director, Partnerships & Business Development. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Develop and oversee the channel strategy across our ecosystem of business service partners nationwide.
  • Manage the business service channels program P&L and conduct thorough research on competitor partner programs to benchmark incentives.
  • Innovate ways to deliver non-monetary value back to business service partners and measure the success of these initiatives through KPI analysis, prioritizing strategies that yield the highest value.
  • Manage and mentor Channel Managers, directing their focus and efforts to maximize the program’s impact.
  • Coordinate with partners, setting up meetings and conducting Quarterly Business Reviews (QBRs) to strengthen relationships and explore new collaborative opportunities.
  • Achieve individual and team quarterly revenue targets by proactively sourcing referral business and nurturing partner engagements.
  • Build relationships within the sales team and collaborate cross-functionally with finance, marketing, customer service, and business operations to enhance partnership outcomes.
  • Travel to other US cities to expand the partner channel into multiple markets, adhering to safety guidelines as necessary.
  • Improve reporting structures, data integrity, and processes essential for scaling business service channels efficiently.

How You Will Do Your Work

-----------------------------

As a Senior Manager, Business Service Partnerships, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive solutions to mitigate risks.
  • Detail-Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational Sales Knowledge - Utilize expert knowledge of sales processes (prospecting, engaging, negotiating) and in-depth understanding of the market and trends to drive exchanges of value effectively.
  • Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.
  • Clear Communication - Express ideas clearly and engage effectively at all levels using both oral and written communication skills; listen well to synthesize feedback and understand partner needs.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A self-starter who thrives in a fast-moving, dynamic environment where no two days are alike
  • 7-8 years of experience in a quota-carrying role within business development, partnerships, or enterprise sales.
  • Proven capability in networking with and/or selling into the business services community; prior experience here is highly advantageous.
  • Some managerial experience is preferred, showcasing the ability to lead and direct team efforts effectively.
  • Demonstrated track record of building robust business relationships and executing complex partnership agreements.
  • Proficiency in Salesforce or similar CRM systems; knowledge of Tableau and other analytical tools is a plus.
  • Exceptional communication, interpersonal, and emotional intelligence skills, with a strong ability to negotiate and persuade.
  • Extensive knowledge of building lasting relationships, startup go-getter  who isn’t afraid to roll their sleeves up doing event planning, marketing, sales operations, whatever is necessary
  • A well-connected individual within the business services community is preferable but not required.

The base wage range for this position based in our New York City Office is targeted at $155,500.00 to $178,825.00 per year.

 

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2024-06-06

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Instructional Designer

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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HqLp
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Who You Are

===============

You possess high-impact communication skills. You’re energetic and passionate about both training and technology.  You are a natural leader. Learning and development bring you excitement, and you’re eager to leverage your skills in a fast-paced, entrepreneurial environment.

As an Instructional Designer, you will create and manage training for new hires and tenured reps for our client-facing teams.  You will own the content and metrics for our learning management system for those client-facing teams.

Your role entails remaining extremely process-driven and tracking records of performance. You will be working closely with various departments, including Sales and Customer Success to support the delivery and certification of new hires and ongoing training to our client-facing teams.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Responsible for online course creation to support our client-facing teams
  • Work with subject matter experts to determine the efficiency of the course designs
  • Conduct research and collaborate with subject matter experts to determine goals for the requested training
  • Conduct skills gap analyses to identify areas of improvement for the online courses
  • Create learnings using different delivery methods and ensure all types of learners are accounted for
  • Create and document best practices and standard operating procedures for our internal team
  • Ensure adequate tracking/metrics of training to measure the impact
  • Manage and update content in our learning management system for sales and customer support
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As an Instructional Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive, and seeks to understand both the cause and effect of a situation.
  • Results-driven- consistently achieves results, even under difficult circumstances.
  • Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
  • Adaptability- the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented- identifies the source of a question or challenge and provides the right or a better, way of doing things.
  • Curious- the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A minimum of 1.5 years of demonstrated experience creating digital learning experiences
  • Enthusiasm for learning and development
  • Proficiency in creating training and documentation using a variety of delivery methods including, but not limited to online course creation, in-person, webinars, Video, and self-guided How-To Manuals
  • Excellent oral and written communication skills, particularly as it relates to communicating both simple and complex concepts
  • Energetic, creative, and passionate about training and technology

The base wage range for this position based in our New York City Office is targeted at $86,000.00 to $94,600.00 per year.

#LI-Hybrid #LI-KC2

2024-06-06

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Executive Assistant

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

You take pride in your concise and professional communications. You can often figure out what needs to be done and how to do it, before anyone asks. You can hold your own with senior people inside and outside of a company. You have strong situational awareness and can distill what is truly important. You have a friendly and approachable demeanor, and you enjoy working with employees across all departments. 

As an Executive Assistant, you will be an integral support for our senior leadership team. You will provide broad-based administrative support to a senior leadership team with a major emphasis on scheduling and execution. You will interact with other high-level people and companies outside of Justworks. We work hard and have high standards, and will expect the same of you. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Handle sensitive matters that require the utmost confidentiality
  • Manage multiple members of the senior leadership team’s schedule, arrange and prioritize appointments and contact requests, resolve calendar conflicts, and negotiate rescheduling as necessary, both for internal and external coordination
  • Keep the flow of meetings during the day
  • Drive and coordinate complex team and company events
  • Lead coordination of team meetings
  • Collate and distribute content for meetings
  • Arrange detailed travel plans, itineraries, and agendas
  • Understand company and team priorities
  • Drive or assist with other projects as needed; we are growing fast, and we take pride in rolling up our sleeves
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As an Executive Assistant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
  • Balances stakeholders - understands internal and external stakeholder requirements, expectations, and needs and acts fairly despite conflicting demands of stakeholders.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 5+ years of experience in an administrative assistant and/or executive assistant role
  • Experience handling multiple calendars and booking travel
  • Excellent verbal and written communication skills
  • Excellent organizational and time management skills
  • Strong situational awareness -  you are able to distill what is truly important
  • Strong command of productivity tools like Word, Excel and PowerPoint
  • Willingness to do any task, no matter how small
  • Proactive and self-directed

The base wage range for this position based in our New York City Office is targeted at $86,000.00 to $94,600.00 per year.

#LI-Hybrid #LI-KC2

2024-06-06

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Accountants Partnerships Manager

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Justworks’ Partnerships organization is responsible for driving revenue growth through channel partnerships. The Accountant Partnerships Manager will execute strategies to acquire, develop, and manage accountants, bookkeepers, outsourced CFO’s, and other related financial advisors for small-businesses. They will  be responsible for developing strategic relationships with key partner stakeholders, developing joint go-to-market strategies and goals, enabling partners for success, and delivering on commitments. This is a quota-carrying role within the sales organization reporting to the Sr. Manager, Accountant Partnerships. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Develop deep understanding of each new and existing accountant partner’s business, including their business strategy, growth objectives, size and scope of the organization, and target markets and customers
  • Manage the accountant channels program P&L and conduct thorough research on competitor partner programs to benchmark incentives.
  • Innovate ways to deliver non-monetary value back to accounting partners and measure the success of these initiatives through KPI analysis, prioritizing strategies that yield the highest value.
  • Coordinate with partners, setting up meetings and conducting Quarterly Business Reviews (QBRs) to strengthen relationships and explore new collaborative opportunities.
  • Achieve individual quarterly revenue targets by proactively sourcing referral business and nurturing partner engagements.
  • Build relationships within the sales team and collaborate cross-functionally with finance, marketing, customer service, and business operations to enhance partnership outcomes.
  • Travel to other US cities to expand the partner channel into multiple markets, adhering to safety guidelines as necessary.
  • Improve reporting structures, data integrity, and processes essential for scaling accountant channels efficiently.

How You Will Do Your Work

-----------------------------

As an Accountant Partnerships Manager, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive solutions to mitigate risks.
  • Detail-Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational Sales Knowledge - Utilize expert knowledge of sales processes (prospecting, engaging, negotiating) and in-depth understanding of the market and trends to drive exchanges of value effectively.
  • Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.
  • Clear Communication - Express ideas clearly and engage effectively at all levels using both oral and written communication skills; listen well to synthesize feedback and understand partner needs.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • A self-starter who thrives in a fast-moving, dynamic environment where no two days are alike
  • 3+ years of experience in a quota-carrying role within business development, partnerships, or enterprise sales.
  • Proven capability in networking with and/or selling into the accounting community; prior experience here is highly advantageous.
  • Demonstrated track record of building robust business relationships and executing complex partnership agreements.
  • Proficiency in Salesforce or similar CRM systems; knowledge of Tableau and other analytical tools is a plus.
  • Exceptional communication, interpersonal, and emotional intelligence skills, with a strong ability to negotiate and persuade.
  • Extensive knowledge of building lasting relationships, startup go-getter  who isn’t afraid to roll their sleeves up doing event planning, marketing, sales operations, whatever is necessary
  • A well-connected individual within the accounting community is preferable but not required.

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

 

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2024-06-06

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Senior Tax Registration Coordinator

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Tax Registration team at Justworks owns unemployment registration setup and communication with our customers regarding their accounts. 

As a Senior Tax Registration Coordinator you will work within the State Unemployment Insurance team to fulfill the tasks of a tax registration coordinator as well as take on additional responsibilities. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Independently complete tax registrations, and routinely exceeds expected daily registrations
  • Appropriately prioritize work and perform assigned project work from start to finish
  • Resolve complex requests from customers, colleagues, and state agencies
  • Provide guidance to team members on difficult cases, and provide expertise to colleagues from other departments
  • Engage with customers in a concise and exemplary way, consistently striving to anticipate customers’ needs and provide resources accordingly
  • Reliably resolve/address open work in accordance with team priorities, with flexibility as priorities shift
  • Recommend and implement new ideas to improve team resources (help articles, training decks, etc)
  • Support new-hire training for Tax Registration Coordinators
  • Continuously help to elevate the team, pushing team members toward collective goals and offering assistance whenever possible
  • Update state requirements and setup instructions as needed to ensure all information is current, streamlined, and easy to follow
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As a Senior Tax Registration Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
  • Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 2 year of professional experience with tax registrations or a similar role
  • Proven track record of effectively handling challenging situations while demonstrating ability to be empathetic, compassionate, responsive and resourceful
  • Strong written and verbal communication skills with acute attention to detail
  • Experience with mentoring teammates on new tasks
  • Track record of reliably meeting deadlines, and consistent performance at an exemplary level with customer interactions and colleague collaboration
  • Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
  • Self-driven to be productive and seek out self-improvement
  • Demonstrated experience driving process improvements

The base wage range for this position based in our New York City Office is targeted at $26.00 to $29.00 per hour.

 

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2024-06-06

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Onboarding Manager

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

You are mission-driven, customer-centric, a genuine self-starter, and interested in a role where you can learn about the offerings of an innovative HR SaaS company. You can grasp what people need and can come up with creative solutions to any problems you face. You have the willingness to tackle and dive right into affecting change.

We are looking for an Onboarding Manager that will assist the sales team in getting new customers up and running on our platform. This is a customer service focused role. As a customer Onboarding Manager at Justworks, you will be working in a highly dynamic and visible role within the company. You will work closely with customers to help them succeed as they transition to our mission-driven PEO solution. You will gain direct experience in the HR, payroll, and benefits space in order to help drive Justworks' mission of freeing entrepreneurs to focus on what matters: building their business and creating great places to work.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Understand your customers’ needs and what is important to their business
  • Provide white-glove level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings
  • Own the process of transitioning customers from sale to processing payroll during their implementation
  • Work closely with internal stakeholders to deliver a customized onboarding experience for each individual customer brought onto the Justworks platform
  • Collect customer benefits data and other sensitive information to enroll customers in third party service offerings (insurance, workers compensation, etc)
  • Problem solve and support customers through email and phone
  • Embody the Justworks brand and be an advocate for customers
  • We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves
  • Performs other related duties as assigned

How You Will Do Your Work

-----------------------------

As an Onboarding Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Good judgement - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational sales knowledge - The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
  • Results-driven - Consistently achieves results, even under difficult circumstances.
  • Clear communication -The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 2 years of professional experience in customer service
  • Ability to explain complex products or services in a way that can be easily understood
  • Excellent organizational, written and verbal communication skills
  • Strong attention to detail with ability to manage competing priorities and multitask
  • Ability to work as part of a team and be resourceful and adaptable
  • Aptitude for learning new products and subject matter, and helping others learn as well
  • Willingness to dive right in and affect change
  • Passionate about a career path in customer success
  • Technically-minded and passionate about improving the product you support

The base wage range for this position based in our New York City Office is targeted at $36.30 to $36.30 per hour.

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2024-06-06

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International Payroll Operations Manager

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As Justworks’ International Payroll Operations Manager, you will be responsible for making sure payroll and payroll tax operations are run on-time and accurately across countries. You will play a critical role in shaping the operational workflows and work with local teams and external partners to deliver accurate and timely execution of payroll activities, tax payments, and reporting while maintaining operational and system compliance in each jurisdiction in support of our International business. You will be accountable for executing payroll with our current systems, as well as innovating and working with Product teams to build more scalable payroll solutions for the future. You will work closely with customer-facing teams to ensure customers payroll cycles are run correctly, as well as ensuring all payroll-related questions from workers and customers are addressed in a timely and accurate manner. 

Our ideal candidate:

  • Has a deep understanding of payroll processes, tax laws, and a commitment to delivering exceptional service to our clients;
  • Is an effective communicator with experience establishing processes and best practice and is able to manage high-pressure situations with ease;
  • Is a self-starter who is interested in continual learning and development;
  • and stives to make automation as intuitive as possible for end users.

Come join our team and help drive operational excellence and compliance!

Your Success Profile

========================

What You Will Work On

-------------------------

  • Acquire and maintain knowledge of Justworks International payroll processes and platform and maintain comprehensive knowledge of payroll and payroll tax changes and rules
  • Establish, implement, and oversee end-to-end payroll and payroll-related processes, including daily payroll adjustments, payroll tax processing, additional payments, accurate tax withholding, and remittance; develop improvements where appropriate to ensure efficient, scalable, and compliant payroll and payroll tax systems
  • Ensure tax updates are validated and successfully uploaded to all applicable systems in a timely manner
  • Document internal processes/controls; own and maintain all relevant internal resources centers for policies and procedures, ensuring information is kept accurate and up-to-date
  • Provide internal payroll operations and payroll tax guidance to multiple departments, including customer-facing teams, Finance, and Operations, helping build stronger internal stakeholder relationships
  • Establish processes to ensure accurate quarter and year-end processing included but not limited to federal, state and local tax reconciliations in all of the countries where we operate in internationally
  • Address customer payroll and payroll tax inquiries and issues alongside customer-facing and Operations teams
  • Serve as a subject matter expert to other team members and collaborate with Product and Operations teams to build for scale by automating existing payroll processes
  • Make complex process-related decisions by utilizing all available data points, including your best judgment
  • Lead the implementation of process changes and ensure adherence in partnership with Payroll Operations leadership; lead training for other team members on process changes and updates
  • Support internal control compliance initiatives, testing and remediation; ensure that payroll tax processes and procedures are updated
  • Act as liaison between third-party vendors and Justworks for issue resolutions and interpreting project requirements, as required
  • Serve as a compliance subject matter expert to troubleshoot payroll and payroll tax issues
  • Work closely with International Finance and Operations teams in cross-functional initiatives
  • Perform other related duties as assigned.

How You Will Do Your Work

-----------------------------

As an International Payroll Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational local payroll knowledge - robust foundational knowledge in local payroll
  • Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment.
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • 3+ years of experience in payroll operations, preferably in the PEO or EOR or HR space
  • Experience with project management and/or business process management activities (process mapping, improvement, implementation, etc.)
  • Strong knowledge of federal, state, and local payroll tax regulations and laws across multiple countries and regions

The base wage range for this position based in our New York City Office is targeted at $86,000.00 - $94,600.00 per year.

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Senior Legal Program Manager, International

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

You enjoy connecting and engaging with people as well as solving problems beyond just advising on compliance. Your presence fosters reassurance from others and people know they can depend on you. You are a collaborative, team player with superior communication and execution skills.

As part of the Legal team, Senior Legal Program Manager, International will provide vendor management and cross-functional coordination to Justworks in support of various functions in the organization. You will report to Lead Counsel, International and work with people at different levels of the organization, formalizing processes and improving the International legal program.

Your Success Profile

========================

What You Will Work On

-------------------------

  • Negotiate and structure service level agreements with local counsel and other legal vendors per jurisdiction as well as manage and monitor the relationships with each legal vendor per jurisdiction to ensure compliance with local regulations and service level agreements.
  • Receive, clarify, and process International legal requests from various teams, such as  Sales, Operations, Customer Success, and Finance, for direct resolution or escalation internally to the Justworks International Legal team or externally to local counsel, as appropriate; as well as manage and maintain the systems and tools for such request.
  • Manage and mitigate legal claims with the support of the Justworks International Legal team and external counsel, when needed.
  • Create and maintain an inventory of local compliance requirements for each jurisdiction, identify compliance enhancements in existing standard operating procedures, design mitigation measures cross-functionally, and assist in remediation plans.
  • Maintain the International Legal Roadmap, the global legal initiatives designed to meet the  strategic goals of Justworks International.
  • Use information obtained from local jurisdictional experience and external counsel to prepare, manage, and enhance Justworks International knowledge bases and standard operating procedures.
  • Collaborate with cross-functional teams to design, implement, and conduct employment and HR compliance training programs tailored for employees.
  • Work with cross-functional teams and key stakeholders relating to various legal and compliance matters.
  • Help drive compliance program awareness and handle other related responsibilities.
  • Support in other duties as needed based on department and/or organizational needs. Some travel is required.

How You Will Do Your Work

-----------------------------

As a Senior Legal Program Manager, International, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
  • Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests, and employees.
  • Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • Minimum of 7 years of program management, project management, and other relevant experience, experience in EOR
  • Minimum of 2 years of human resources, legal, risk management, or compliance experience.
  • Direct experience working with or in multiple countries preferred
  • Ability to be a business partner across internal clients and stakeholders.
  • Excellent written and verbal communication skills in English. Multilingual communication skills are a plus.
  • Demonstrated time management, organizational, and analytical skills with the ability to multitask and meet deadlines.

 

The base wage range for this position based in our New York City Office is targeted at $109,000.00 - $119,900.00 per year.

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2024-06-06

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Senior Data Engineer, Payroll & Tax Technology

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

Our Tax Technology team is hiring a Senior Data Engineer to help model the complex world of taxation in software that is fast, accurate, and scalable. Payroll is an essential function of any business and the demands of accurately calculating and reporting taxes is a lot to take on. We simplify payroll tax compliance so that our customers can focus on what they do best.

As a Senior Data Engineer, you’ll be focused on a ground up effort to build data pipelines for wage and tax data that will enable us to build the next generation of Justworks products and services. You will take ownership in technical decision making on a mission critical team and be expected to take initiative identifying projects that will enable us to meet business goals. We’re looking for people that have a passion for solving real-world problems and will thrive as an early contributor on a growing team.

Your Success Profile

========================

What You Will Work On

  • Design, build, and maintain data pipelines and models that power tax computation, withholding, and reporting for Justworks customers
  • Build reliable and resilient data pipelines for shared datasets with a focus towards ensuring that data is correct, complete, and within SLAs for downstream consumers
  • Work collaboratively with operations and application teams to identify and understand their data needs and build self-service solutions for provisioning and moving data between systems.
  • Develop deep subject matter expertise in payroll taxation so that our data stakeholders don’t have to
  • Assist with design and management of our data infrastructure

How You Will Do Your Work

-----------------------------

As a Senior Data Engineer, Tax Technology, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

  • Customer focus - builds strong customer relationships and delivers customer-centric solutions.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Results-driven - consistently achieves results, even under difficult circumstances.
  • Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

 

Qualifications

  • Minimum 5 years of experience in a Data Engineering role, with a focus on building data pipelines and models.
  • Expertise in programming languages commonly used in the data engineering community such as Python or Scala, and their respective data processing and analytical packages
  • Recognized by your peers as a SQL wizard, you can analyze query plans to optimize queries that use complex joins and window functions.
  • Strong foundational knowledge in and experience with relational databases, data warehouses, and ETL pipelines
  • Drive for perfection will lead you to root out variances preventing reconciliation between systems and continuously strive to improve our data quality
  • Strong principles around user privacy, you think deeply about how to develop secure systems that safeguard our customer’s sensitive data
  • Comfortable with ambiguity; you enjoy figuring out what needs to be done and setting appropriate deadlines and milestones to advance business objectives
  • Thrives in a collaborative environment where the best ideas win and can get behind them to achieve the desired outcome
  • The ability to distill simple solutions out of complicated problems and good judgment to select the right tools for the job

 

Nice-to-Haves

  • Experience building or maintaining data infrastructure
  • Experience in FinTech, banking, accounting, or other similar industries
  • Familiarity with RESTful or Protobuf APIs in a service-oriented environment
  • Familiarly working with GIS data and tools, particularly with address normalization and geocoding
  • Prior professional experience in a Data Science, Analytics, or Business Intelligence role

Technologies Used

  • Python, Snowflake, Apache Airflow, PostgreSQL / MySQL, Helm, Kubernetes, Lambda Function

 

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to$205,000.00 per year.

 

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2024-06-06

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https://www.hiretechladies.com/jobs/senior-data-engineer-payroll-tax-technology-justworks-sw?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

International HR Operations Manager, LatAm

 • 
Justworks
Mexico City
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As an International HR Operations Manager, you’ll be the go-to “on the ground” expert in charge of understanding and implementing local compliance processes, communicating these processes across the International organization, and executing processes directly with customers and workers where needed. As a local HR Operations Manager, you care deeply about both the employee and customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well. You will develop proactive initiatives to maintain our overall compliance in the market, coordinating with other stakeholders across the International Customer Success, Sales, Legal, and Product teams.

You have a natural curiosity to develop deep subject matter expertise in your country or region, combined with a people-first and practical mindset. You are a problem solver who genuinely enjoys figuring out how and why things work, and you have an ability to both design the right compliance processes and implement them first-hand. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Develop, oversee, and implement the administration and operations of HR programs and policies at each stage of the worker and customer lifecycle, including: onboarding, employee status changes, offboarding, transfers, payroll and other compensation changes, benefits enrollment and administration, and offboarding
  • Build deep knowledge base by building excellent relationships and network with local experts in legal, HR and related fields,
  • Partner with the cross-functional teams (such as Customer Success, Revenue Enablement, and Product Marketing)  to create HR-related content, tools, and experiences for internal and external customers
  • Work through creative and practical solutions to effectively answer complex HR questions and problems that arise from employees and customers; provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback appropriately
  • Display a high level of professionalism and compassion when working on sensitive customer and employee matters
  • Explain complicated compliance and HR concepts in simple, user-friendly terms, communicating with both our customers and employees on the ground
  • Collaborate with Product, Engineering, Compliance and Legal stakeholders on our product, with an eye towards improving the customer and employee experiences
  • Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

-----------------------------

As an International HR Operations Manager, results are paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
  • Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
  • Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
  • Curious - the innate desire to learn, grow and understand.
  • Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.
  • Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Qualifications

------------------

  • Minimum of 4 years of professional experience in HR customer service, HR compliance customer service, or employee management in specific countries or regions of focus
  • Proven experience managing complex HR compliance or legal situations with customers and workers
  • Experience in counseling customers on employment and human resource matters during and at the end of the employee lifecycle
  • Preference for establishing HR policies and working norms in early stage environment
  • Sound judgment in managing employment risk and exposure
  • Superior written and verbal communication skills.
  • A collaborative, team player with a positive attitude committed to being a business partner to internal customers.
  • Prior experience working across multiple countries is a plus

Bonus Points for:

  • Prior experience working across multiple countries
  • Specific experience in employer-of-record (EOR) and international products
  • Multilingual fluency

 

 

2024-06-06

Apply NowApply Now

https://www.hiretechladies.com/jobs/international-hr-operations-manager-latam-justworks-yp?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

International Payroll Operations Manager, LatAm

 • 
Justworks
Mexico City
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As Justworks’ International Payroll Operations Manager, you will be responsible for making sure payroll and payroll tax operations are run on-time and accurately in your country or region of focus. You will be the local expert on accurate and timely execution of payroll activities, tax payments and reporting, while maintaining compliance with federal, state, and local tax regulations in each jurisdiction. You will be accountable for executing payroll with our current systems, as well as innovating and working with Product teams to build more scalable payroll solutions for the future. You will work closely with customer-facing teams to ensure customers payroll cycles are run correctly, as well as manage any payroll-related questions from workers and customers. 

You will have a deep understanding of payroll processes, tax laws, and a commitment to delivering exceptional service to our clients. You are able to manage high-pressure situations with ease and a great demeanor. You are passionate about both understanding payroll and have a creative mindset to help Product teams build payroll products around your expertise. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Manage end-to-end payroll and payroll-related processes in your country and regions of focus, including daily payroll adjustments, payroll tax processing, additional payments, accurate tax withholding and remittance
  • Provide internal payroll and payroll guidance to multiple departments, including customer-facing teams, International Finance and Operations
  • Work closely with International Finance and Operations teams in cross-functional initiatives
  • Ensure accurate quarter and year-end processing included but not limited to federal, state and local tax reconciliations in all of the countries where we operate in internationally
  • Stay updated on federal, state, and local tax laws and regulations to ensure compliance with payroll laws in your jurisdictions
  • Address customer payroll and payroll tax inquiries and issues alongside customer-facing and Operations teams
  • Serve as a subject matter expert and collaborate with Product and Operations teams to build for scale by automating existing payroll processes
  • Support internal control compliance initiatives, testing and remediation; ensure that payroll tax processes and procedures are updated
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As an International Payroll Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Foundational local payroll knowledge - robust foundational knowledge in local payroll
  • Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment.
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • 3+ years of experience in local payroll operations, preferably in the EOR or HR space
  • Strong knowledge of federal, state, and local payroll tax regulations and laws across multiple countries and regions
  • Strong experience in using payroll software and platforms
  • Advanced Excel skills, including the ability to create complex spreadsheets and perform data analysis
  • Possess client-facing skills to provide excellent customer service and address client inquiries and concerns
  • Strong interpersonal and team-building skills with the ability to motivate and guide a diverse group of payroll professionals
  • Plus if experience building and interacting with tech products around payroll operations
  • Relevant professional certifications would be a significant advantage

  

#LI-HC2

2024-06-06

Apply NowApply Now

https://www.hiretechladies.com/jobs/international-payroll-operations-manager-latam-justworks-vv?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

International Payroll Operations Manager, Europe

 • 
Justworks
London
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

As Justworks’ International Payroll Operations Manager, you will be responsible for making sure payroll and payroll tax operations are run on-time and accurately in your country or region of focus. You will be the local expert on accurate and timely execution of payroll activities, tax payments and reporting, while maintaining compliance with federal, state, and local tax regulations in each jurisdiction. You will be accountable for executing payroll with our current systems, as well as innovating and working with Product teams to build more scalable payroll solutions for the future. You will work closely with customer-facing teams to ensure customers payroll cycles are run correctly, as well as manage any payroll-related questions from workers and customers. 

You will have a deep understanding of payroll processes, tax laws, and a commitment to delivering exceptional service to our clients. You are able to manage high-pressure situations with ease and a great demeanor. You are passionate about both understanding payroll and have a creative mindset to help Product teams build payroll products around your expertise. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Manage end-to-end payroll and payroll-related processes in your country and regions of focus, including daily payroll adjustments, payroll tax processing, additional payments, accurate tax withholding and remittance
  • Provide internal payroll and payroll guidance to multiple departments, including customer-facing teams, International Finance and Operations
  • Work closely with International Finance and Operations teams in cross-functional initiatives
  • Ensure accurate quarter and year-end processing included but not limited to federal, state and local tax reconciliations in all of the countries where we operate in internationally
  • Stay updated on federal, state, and local tax laws and regulations to ensure compliance with payroll laws in your jurisdictions
  • Address customer payroll and payroll tax inquiries and issues alongside customer-facing and Operations teams
  • Serve as a subject matter expert and collaborate with Product and Operations teams to build for scale by automating existing payroll processes
  • Support internal control compliance initiatives, testing and remediation; ensure that payroll tax processes and procedures are updated
  • Perform other related duties as assigned

How You Will Do Your Work

-----------------------------

As an International Payroll Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Foundational local payroll knowledge - robust foundational knowledge in local payroll
  • Adaptability - The ability to adjust your approach or actions in response in an inclusive manner to changes in your external environment.
  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Documentation and Reporting - keeping accurate records, creating reports, and documenting processes for reference and analysis.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • 3+ years of experience in local payroll operations, preferably in the EOR or HR space
  • Strong knowledge of federal, state, and local payroll tax regulations and laws across multiple countries and regions
  • Strong experience in using payroll software and platforms
  • Advanced Excel skills, including the ability to create complex spreadsheets and perform data analysis
  • Possess client-facing skills to provide excellent customer service and address client inquiries and concerns
  • Strong interpersonal and team-building skills with the ability to motivate and guide a diverse group of payroll professionals
  • Plus if experience building and interacting with tech products around payroll operations
  • Relevant professional certifications would be a significant advantage

2024-06-06

Apply NowApply Now

https://www.hiretechladies.com/jobs/international-payroll-operations-manager-europe-justworks-8n?utm_source=hiretechladies.com&ref=hiretechladies.com&utm_source=hiretechladies.com&utm_medium=job_board

Lead Security Risk Analyst (GRC)

 • 
Justworks
New York
Private
1001-5000

Justworks is a technology company that levels the playing field for all small

businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.

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Who You Are

===============

Justworks is seeking an exceptional Lead Security Risk Analyst to join our Governance Risk & Compliance (GRC) team. The Lead Security Risk Analyst will work cross-functionally with all areas of the company to develop security safeguards and countermeasures to protect Justworks assets, employees and customers. The Lead Security Risk Analyst will report to the Senior Manager, Governance Risk & Compliance and liaise with other teams across Digital Security. 

Your Success Profile

========================

What You Will Work On

-------------------------

  • Work with the GRC leader to provide guidance and solutions that protect Justworks, our products, customers and employees.
  • Support GRC leader to build GRC strategy and multi-year roadmaps to mature Justwork’s GRC function.
  • Provide technical leadership to build GRC’s capabilities such as cyber risk management, vendor security assessment, security training and communications, and our compliance program.
  • Assist GRC leader to define Justworks risk management framework, leveraging NIST 800-53, CIS and others.
  • Work with GRC leader to develop the compliance program for both regulatory compliance such as SOC2, GDPR, and compliance to our Justworks policies and standards.
  • Monitor and analyze changes in relevant regulations and industry standards such as CCPA, GDPR, adapting company policies and procedures as needed.
  • Partner with Engineering, IT, People, and Finance on control requirements and evidence production proactively in anticipation of SOC2/SOx, and customer audits.
  • Lead and drive security assessments to enable the global Justworks to identify, assess, treat and monitor (via risk register) cybersecurity risks.
  • Oversee findings brought forward through the risk reporting and risk exception process and report to security leadership where gaps exist.
  • Collaborate with all stakeholders across the company to provide risk visibilities, and more importantly to lead and drive the mitigation of cyber risks.
  • Drive on-going security assessments to enable the global Justworks to identify, assess, treat and monitor cybersecurity risks.
  • Build a risk aware culture by maturing existing risk management processes to monitor, track, measure and report cyber risks.
  • Partner with stakeholders when onboarding vendor solutions to ensure adequate controls are available and enabled in production.
  • Build a robust vendor risk management program, including evaluating software supply chain security, vendor security assessments, and assurance vendor incident reporting.
  • Oversee vendor relationship for applicable third party vendors providing service delivery of GRC related functions including but not limited to vendor management, security awareness training, GRC management and others.
  • Engage with organizational stakeholders to develop and implement engaging and effective security and compliance training programs.
  • Drive timely & effective communication via collaboration with various stakeholders including IT, Cyber Defense Operations, Security Architecture & Engineering, People Operations, Customer Service and Marketing.
  • Provide mentorship and day-to-day support to GRC analysts to enable the team to deliver best work and develop their professional skills.
  • Work with the Security Architecture and Engineering team to identify and implement missing capabilities for GRC to mature and advance GRC’s capabilities.
  • Perform other related duties as assigned.

How You Will Do Your Work

-----------------------------

As a Lead Security Risk Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
  • Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
  • Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
  • Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

------------------

  • At least 7+ years' experience directly in cybersecurity fields, with a demonstrated track record of leading complex GRC projects in at least two of the following areas:  cyber risk management, vendor security management, policy & compliance, security awareness and communication
  • A deep understanding of risk assessment methodology, NIST 800-53, CIS, and associated security and privacy rules
  • Strong knowledge and experience with operational risk management, covering the full lifecycle of activities, including risk identification, assessment, mitigation, monitoring, and reporting
  • Functional knowledge of security domains and information security industry standard and best practices
  • Strong knowledge of third-party assessments, IT risk management, regulatory requirements and compliance and its overall business processes, controls and risk exposure
  • Ability to identify and recommend tools, processes, and software to automate and continuously improve security and compliance practices.
  • Previous experience with GRC solutions - Archer, Workiva, LogicGate etc
  • Technical understanding of cloud-based security in an AWS environment
  • Proven track record as a strong communicator both in written and oral presentations; capable of rapidly creating detailed, yet concise documentation
  • Proven analytical abilities and using data/facts for decision-making
  • Exceptional organizational skills with the ability to prioritize and manage multiple projects at the same time.
  • A self-motivated person who can influence and drive cross-functional teams, promoting timely and effective communication
  • Good organizational skills, proactive and self-sufficient with a proven ability to work independently and prioritize deliverables
  • Security Certifications of CISSP, CISM, CRISC, CISA a plus

The base wage range for this position based in our New York City Office is targeted at $192,500.00 to $211,750.00 per year.

#LI-AD1 #LI-Hybrid #LI-JS1

2024-06-06

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We have Integrity

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We rely on data, not hunches, to make decisions. We listen to our instincts but we validate through rapid testing, learning, and optimizing. We translate complex data into actionable insights for our users, our customers, and our people.
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Be an owner

Be an owner

Each of us is responsible for understanding what we’re doing and why, so that we do what’s right and not just what we’re told.
Embrace Mistakes

Embrace Mistakes

You can’t build something new without making mistakes. Look at them as an opportunity, and let the team learn and grow from them.
Be Hypothesis-Driven

Be Hypothesis-Driven

We do the work test and validate our assumptions, then act decisively. We don't make decisions based on seniority, and we encourage everyone to share their own hypotheses on our product and vision.
Practice Self-Reflection

Practice Self-Reflection

We are trying to build something new and special, which means all of us will have to grow and adapt. We consistently and honestly ask ourselves the hard questions about how we can improve and learn.
Be Curious

Be Curious

We always try to learn more - about our users, our industry, our colleagues, and ourselves. If you don’t know the answer, go find out.
Service

Service

Learning and Addressing Client Needs
Win together

Win together

No one wins alone here. We keep ourselves and our teams aligned with the needs of our customers. When they win, so do we. We work together and celebrate together. We find joy in the job, prop each other up and recognize work well done.
Bring your best

Bring your best

We build our best careers and lives when we show up with intention. We hold ourselves and others accountable in the face of adversity, and we react to challenges with positivity and drive.
Embrace the pace

Embrace the pace

We hustle. We make swift decisions. We take risks and we aren't afraid to fail. We learn, iterate and adapt. We win because we don't settle for average.
Don't be an asshole | Be a good human

Don't be an asshole | Be a good human

Buildertrend is a welcoming workplace for good humans of all kinds! We come together, work our butts off, help our customers and make an impact. We treat every human with the respect they deserve. Every. Single. Time.
Focus on the customer

Focus on the customer

Without our customers, we don’t exist. Period. Full stop. Our customers' needs inform every decision and every move we make. When our customers win, we win.
Transparency

Transparency

Being clear, honest, open, and authentic in how we communicate with each other.
Inclusion

Inclusion

Creating an environment for all team members and community members to contribute.
Responsibility

Responsibility

Doing the right thing, delivering our best work, and helping each other and our users.

Gratitude

Gratitude

Showing and expressing thanks for each other's contributions, efforts, and support.
Inclusion & Diversity

Inclusion & Diversity

Collaboration is central to our work, culture, and value proposition. While we have many teams at Nixtla, we feel the broader sense in which we are all on the same team working together towards the mission. Leadership sets the strategy, with broad input from everyone, and trusts each piece of the organization to pursue these goals in their unique style. Individuals commonly contribute to work across many different areas.
Cultivate empowerment and ownership

Cultivate empowerment and ownership

We cultivate a sense of ownership and empowerment within every member. We are more than founders; we are contributors to a cause, motivated to make a meaningful impact and to revolutionize the data field. Our journey is fueled by passion, by a love for the digital realm and a desire to excel crafting new paths in our relentless pursuit of knowledge.
Community & Open Collaboration

Community & Open Collaboration

We thrive on community spirit and open dialogue, seeing them as catalysts for transformative innovation. Our passion for openness is evident in our pivotal open-source initiatives, reflecting our belief in collective knowledge-building and shared advancement. Here, every contribution and insight fuels our mission, driving progress that echoes across the technological landscape.
Think Big & Dive Deep

Think Big & Dive Deep

Our aspirations are boundless, and we pursue revolutionary ideas with zeal and resilience. We investigate every challenge profoundly, exploring every aspect to spearhead unparalleled innovation. Our path is characterized by relentless refinement and enhancement, seizing every opportunity to optimize our processes and solutions for supreme efficacy.
Curiosity & Rigorous Thought

Curiosity & Rigorous Thought

We are bound by unyielding curiosity and a communal passion for deciphering the universe that surrounds us. Our mission is to innovate and to uncover, employing rigorous and first principles thinking to challenge and extend the boundaries of the known, reshaping perceptions, and constructing foundational advancements in our journey through the uncharted.
Committed to Our Purpose: A Future for Everybody.

Committed to Our Purpose: A Future for Everybody.

We are unwavering in our dedication to our mission. We are individuals relentlessly pursuing to shape not just Nixtla, but the future of data science and machine learning. A future democratizing access to state-of-the-art predictive insights.
Inclusion & Diversity

Inclusion & Diversity

Collaboration is central to our work, culture, and value proposition. While we have many teams at Nixtla, we feel the broader sense in which we are all on the same team working together towards the mission. Leadership sets the strategy, with broad input from everyone, and trusts each piece of the organization to pursue these goals in their unique style. Individuals commonly contribute to work across many different areas.
Cultivate empowerment and ownership

Cultivate empowerment and ownership

We cultivate a sense of ownership and empowerment within every member. We are more than founders; we are contributors to a cause, motivated to make a meaningful impact and to revolutionize the data field. Our journey is fueled by passion, by a love for the digital realm and a desire to excel crafting new paths in our relentless pursuit of knowledge.
Community & Open Collaboration

Community & Open Collaboration

We thrive on community spirit and open dialogue, seeing them as catalysts for transformative innovation. Our passion for openness is evident in our pivotal open-source initiatives, reflecting our belief in collective knowledge-building and shared advancement. Here, every contribution and insight fuels our mission, driving progress that echoes across the technological landscape.
Think Big & Dive Deep

Think Big & Dive Deep

Our aspirations are boundless, and we pursue revolutionary ideas with zeal and resilience. We investigate every challenge profoundly, exploring every aspect to spearhead unparalleled innovation. Our path is characterized by relentless refinement and enhancement, seizing every opportunity to optimize our processes and solutions for supreme efficacy.
Curiosity & Rigorous Thought

Curiosity & Rigorous Thought

We are bound by unyielding curiosity and a communal passion for deciphering the universe that surrounds us. Our mission is to innovate and to uncover, employing rigorous and first principles thinking to challenge and extend the boundaries of the known, reshaping perceptions, and constructing foundational advancements in our journey through the uncharted
Committed to Our Purpose: A Future for Everybody.

Committed to Our Purpose: A Future for Everybody.

We are unwavering in our dedication to our mission. We are individuals relentlessly pursuing to shape not just Nixtla, but the future of data science and machine learning. A future democratizing access to state-of-the-art predictive insights.
We believe in the importance of 'Getting Sh!t Done'

We believe in the importance of 'Getting Sh!t Done'

When it comes to proving the value we provide for our customers, we choose to “show, not tell.”

We believe In learning and the power of “yet”

We believe In learning and the power of “yet”

We believe that through curiosity and dedication to learning we can overcome challenges, build skills and create solutions that are not possible . . . yet.

We believe starting from first principles gives us the courage to think differently.

We believe starting from first principles gives us the courage to think differently.

We always rely on a first principles approach to understand and solve problems. Once we build conviction in what is true, we build a solution from that foundation.

We believe being human means recognizing the humanity in ourselves and others.

We believe being human means recognizing the humanity in ourselves and others.

We create a positive impact on the world, beginning with taking good care of ourselves, our families, our teammates, our customers and our communities.

We believe businesses don’t have problems, people do.

We believe businesses don’t have problems, people do.

We solve for the needs of the individuals who work for our customers by developing empathy for what they think, feel, say and do.

Be Boomi

Be Boomi

We build communities of good humans.

We show up for each other with empathy, compassion and purpose.

We strive to integrate a more diverse voice for a stronger and smarter team.

We win as One Boomi.
Be You

Be You

We build authentic relationships through actions that inspire confidence in each other and our work.

We lead with integrity.

We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold

Be Bold

We take ownership for the work we do as individuals and the results they bare.

We commit to continuously being better.

We strive to exceed our customers, partners and community's expectations.

Our curiosity drives us to do better.

We are inspired by yesterday, but create for tomorrow.
Direct & transparent

Direct & transparent

We communicate directly and operate transparently (internally) by default, which helps us move fast and make good decisions. We proactively give and receive candid feedback out of respect for each other. We respond positively to directness and transparency because the alternative is worse: not hearing feedback, waiting longer to hear the same information, or having less valuable input into a decision. We are willing to disagree and commit.
Win together

Win together

Each of us is an owner here in two ways: of our work and of the company (as team members and shareholders). We all win only if the entire company wins, which calls for the right balance of collaboration and ownership. Too little collaboration causes chaos and brings disappointing results. Too much collaboration crushes ownership and dulls outcomes. As owners of the company, we speak up when something is wrong (even when it’s hard) and help create an environment where we respectfully consider every voice.
High agency

High agency

If all Sourcegraph teammates, except for one, got stranded on a desert island without internet access for a month, we know that person would figure out how to keep Sourcegraph running and serving our customers. We are self-motivated. Everyone here has a high degree of autonomy and freedom, which requires hard work, responsibility, initiative, fast iteration, and optimism in the face of challenges. We think and act like owners of our work and hold each other accountable to do the same so we can do the best work of our lives.
Dev love

Dev love

Everything we do is ultimately for devs (anyone who codes). Every dollar we earn comes from devs trying, using, loving, fighting for, and sharing our product. All Sourcegraph teammates code to better understand our users and customers and to do their job better (in ways that make sense for their role). Our long-term mission is to make it so everyone codes, not just the 0.1% of the world’s population who are devs—just like universal literacy.
Ownership

Ownership

Doing WHATEVER IT TAKES

Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence

Competence

Inclusive Meritocracy

As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character

Character

Humility, Grit and Authenticity

As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
Support

Support

mabl’s mission is to help software teams around the world achieve their goals. We recognize that we can only achieve our own goals by enabling customer success. We constantly look for ways to nurture the impact of each individual on the team. We demonstrate empathy, acknowledge differences, seek out new perspectives, and embrace change.
Insight

Insight

mablers challenge ourselves to think deeply about our work, constantly seeking input and data. We question our own assumptions and those of others to improve ourselves and our company. We value giving and receiving feedback and use our knowledge to help our customers and coworkers.
Drive

Drive

We expect to do our best work every day. With a bias for action, mablers appreciate the importance of momentum in building a great company. Empowered, high-performing teams are our most important asset. We are optimistic about the future of our company and our industry and are highly motivated to realize that future.
Authenticity

Authenticity

mablers value how much diverse backgrounds, personalities, and belief systems can positively impact our company. Striving to maintain a safe environment for people to bring their whole selves to work, we are direct and truthful in our internal and external interactions. We recognize that we are all imperfect, admit our weaknesses, and learn from our successes and failures.
Inspire Authenticity

Inspire Authenticity

We believe in a safe, inclusive environment that promotes diversity and inspires people to bring their whole selves to work. We share ideas openly and candidly: hearing each other's unique point of view, leading to greater impact.
Always Be Designing

Always Be Designing

We fear the known and embrace the unknown. We iterate constantly, learn with humility, and build with an open mind. We’re not afraid to seek out feedback and question the status quo.
Service to Others, Urgently

Service to Others, Urgently

We feel it’s our responsibility to drive meaningful change in a complex disease. We must realize the potential to positively affect the lives of millions of patients, families, and clinicians.
Navigate Ambiguity with Data

Navigate Ambiguity with Data

We consider the whole story, validate our assumptions and focus on solving the right problems. We believe there is truth in data.
One Team, Same Dream

One Team, Same Dream

We support each other unconditionally and celebrate each other’s victories, big or small. We rally around our mission and keep it at the center of our work together.
Be An Owner

Be An Owner

We all shape the future of the company and its business success. We engage fully every day and lead from any chair. We’re focused on the opportunity and feel responsible for the long-term success of our mission.
Execution Excellence

Execution Excellence

We are passionate, practical, responsive and relentless in delivering the right solutions to our customers and partners.
Forward Thinking

Forward Thinking

We are visionary in our approach, constantly anticipating, rather than reacting to, the next transformative technologies and methodologies. We strive to be leaders in everything we do, to the benefit of our customers.
Integrity

Integrity

Professionalism is synonymous with Presidio. We will always perform our work to the highest standards of ethics and honesty.

Teamwork

Teamwork

We believe fiercely in collaboration and mutual respect, both with our internal colleagues and our valued customers. When we put our diverse talents together, good things happen.
We create solutions

We create solutions

We’re resourceful. We get creative and ask the right questions to figure out what it would take to solve a problem.


We roll up our sleeves

We roll up our sleeves

There's no job too big or too small. If there's something to be done, we step up and make it happen vs. waiting for others to volunteer.
We put the team and the homeowner first

We put the team and the homeowner first

We are accountable to each other & to homeowners. We put ourselves in each others' shoes. We realize that the key to success is making sure we build value for others.
Abby MathewsAbby Mathews

Abby Mathews

Abby Mathews

Chief of Staff

Abby WisbachAbby Wisbach

Abby Wisbach

Abby Wisbach

Principal Recruiter

Adam SteinharterAdam Steinharter

Adam Steinharter

Adam Steinharter

Senior Director of Talent Acquisition

Aimee MenneAimee Menne

Aimee Menne

Aimee Menne

VP, Technical Success

Alex BeckAlex Beck

Alex Beck

Alex Beck

Recruiting Manager

Alexa Shanahan Alexa Shanahan

Alexa Shanahan

Alexa Shanahan

Global Recruiting Leader

Anisha MatharuAnisha Matharu

Anisha Matharu

Anisha Matharu

Senior Designer

Ari GettAri Gett

Ari Gett

Ari Gett

Head of People Ops

Auriel OatesAuriel Oates

Auriel Oates

Auriel Oates

Talent Sourcer

Azul GarzaAzul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Azul Garza Azul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Azul Garza Azul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Bernadette LagmanBernadette Lagman

Bernadette Lagman

Bernadette Lagman

Senior Technical Recruiter

Beth PerilloBeth Perillo

Beth Perillo

Beth Perillo

People Team Senior Manager

Carly JonesCarly Jones

Carly Jones

Carly Jones

Head of People & Talent

Caro GriffinCaro Griffin

Caro Griffin

Caro Griffin

General Manager

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Emily RubalcavaEmily Rubalcava

Emily Rubalcava

Emily Rubalcava

Head of Talent

Erika Rice ScherpelzErika Rice Scherpelz

Erika Rice Scherpelz

Erika Rice Scherpelz

Head of Engineering

Farnaz AzmoodehFarnaz Azmoodeh

Farnaz Azmoodeh

Farnaz Azmoodeh

Chief Technology Officer

Gevorg HovsepyanGevorg Hovsepyan

Gevorg Hovsepyan

Gevorg Hovsepyan

Head of Product (and Hiring Manager!)

Hudson LimHudson Lim

Hudson Lim

Hudson Lim

Lead Engineer

Jen KlaprothJen Klaproth

Jen Klaproth

Jen Klaproth

People Partner

Jiaona Zhang (JZ)Jiaona Zhang (JZ)

Jiaona Zhang (JZ)

Jiaona Zhang (JZ)

Chief Product Officer

Jillian HeislerJillian Heisler

Jillian Heisler

Jillian Heisler

Office Manager

Jordan ZamirJordan Zamir

Jordan Zamir

Jordan Zamir

co-founder

Kathlyn LilesKathlyn Liles

Kathlyn Liles

Kathlyn Liles

Product Specialist

Kelli SmithKelli Smith

Kelli Smith

Kelli Smith

Lead Partner Success Manager

Kelly JamisonKelly Jamison

Kelly Jamison

Kelly Jamison

Hiring Services Specialist & Career Coach

Kelsey HershKelsey Hersh

Kelsey Hersh

Kelsey Hersh

Director of Recruiting

Kim WilkesKim Wilkes

Kim Wilkes

Kim Wilkes

Senior Manager, Talent Attraction

Lillian ChouLillian Chou

Lillian Chou

Lillian Chou

co-founder

Marcy CampbellMarcy Campbell

Marcy Campbell

Marcy Campbell

Chief Revenue Officer

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Megan BarbierMegan Barbier

Megan Barbier

Megan Barbier

Chief Human Resources Officer

Melinda NagaranMelinda Nagaran

Melinda Nagaran

Melinda Nagaran

Talent Experience Specialist

Mike BabineauMike Babineau

Mike Babineau

Mike Babineau

ceo/co-founder

Natalie MirandaNatalie Miranda

Natalie Miranda

Natalie Miranda

Vice President of Customer Success

Param GhangasParam Ghangas

Param Ghangas

Param Ghangas

Director, Data Services

Patrick EatonPatrick Eaton

Patrick Eaton

Patrick Eaton

Engineering Manager (and Hiring Manager!)

Quinn SlackQuinn Slack

Quinn Slack

Quinn Slack

CEO & Co-founder

Rosanna BiggsRosanna Biggs

Rosanna Biggs

Rosanna Biggs

SVP of People and Legal

Samantha ElgeldaSamantha Elgelda

Samantha Elgelda

Samantha Elgelda

Technical Recruiter

Sharon KeatingSharon Keating

Sharon Keating

Sharon Keating

VP of Sales

Sonia LalwaniSonia Lalwani

Sonia Lalwani

Sonia Lalwani

Director, Engineering - Internal Tools

Steve LloydSteve Lloyd

Steve Lloyd

Steve Lloyd

Chief Product and Technology Officer

Steve LucasSteve Lucas

Steve Lucas

Steve Lucas

Chief Executive Officer

Tae HassounTae Hassoun

Tae Hassoun

Tae Hassoun

Software Engineer

Tanner ClarkeTanner Clarke

Tanner Clarke

Tanner Clarke

Senior People Partner

Wendy SacuzzoWendy Sacuzzo

Wendy Sacuzzo

Wendy Sacuzzo

Head of Career Services + Community

Yabing WangYabing Wang

Yabing Wang

Yabing Wang

Vice President, Information Security

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