Hi, We're Justworks!

Who You Are

-----------

​

As Justworks transforms into a multiproduct company that supports small businesses worldwide, we’re looking for a Director of Research to build and lead our Research function. Reporting to the Head of Strategy and Corporate Development, we are seeking a leader with a demonstrated track record of building world-class, high-performing teams. In collaboration with your team, you will help define Justworks’ strategy and drive innovation across the organization.  In this role, you will partner closely with a wide variety of stakeholders, including senior leadership, Product, Design, Data Science, Corporate Strategy, Marketing, Sales, and Customer Support. The ideal candidate will guide us to an expansive, unique view of what a research function can achieve and contribute, and will advocate for the role of research across the organization.

​

Your Success Profile

--------------------

​

What You Will Work On

​

• Define, oversee and scale the centralized Research function at Justworks, which includes research for Product, Design, Corporate Strategy, Marketing, Sales, Voice of the Customer, and Customer Support functions
• Identify, along with your team, opportunities for Justworks to innovate and better support small businesses. Influence Justworks’ vision and strategy, inform new growth opportunities, and enhance customer satisfaction through insights and expertise that you and your team provide.
• Act as a trusted advisor to the business’s executive leadership team and relevant stakeholders during strategy formulation, development, and execution
• Shape the Justworks research practice across disciplines, guiding our approach to research systems and operations that support our scaling, global, multi-product organization
• Advocate for research and support a culture of high quality research across the organization
• Mentor researchers and foster a culture of continuous learning and high performance across the team
• Experience leading international research preferred

​

​

How You Will Do Your Work

​

As a Director of Research, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

​

• Strategic Mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
• Customer Focus - builds strong customer relationships and delivers customer-centric solutions.
• Plans and Aligns - break down objectives into appropriate initiatives and actions; stage activities with relevant milestones and schedules.
• Initiative and Motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Influence and Leadership - Fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

​

Qualifications

​

• Minimum of 10 years experience working in a leadership role in research and insights
• Previous experience growing and managing a high-performing research team
• Built and/or scaled research functions, including setting strategy, developing operational structures, and building practice culture
• Deep experience influencing company-wide strategy and innovation using research and insights
• Experience interacting with and influencing senior leadership through an informed point of view and Executive Presence
• Experience working with other data disciplines such as Data Science and Business Intelligence preferred
• Must be a passionate team-builder who can work well with multi-functional teams, be a strategic and creative thinker, have a positive can-do attitude, and work well in a constantly evolving environment
• Superb analytical skills and communication skills, with an aptitude for data-driven storytelling
• Highly collaborative and can work closely with others to get the best collective outcome

​

​

The base wage range for this position based in our New York City Office is targeted at $210,000 to $231,000 per year.

​

​

#LI-Hybrid #LI-KK1

​

​

Who You Are

===============

​

Internal Audit at Justworks is a key function at Justworks and there is significant potential for professional growth. 

​

As a Senior Internal Auditor, you will represent Internal Audit and actively partner with business and risk stakeholders to assess and mitigate business risks across the organization. This role presents a significant opportunity to: (i) execute major integrated, operational and financial audits, SOX reviews, and special projects, (ii) offer solutions for complex operational and business risks, (iii) interact with various levels of management, and be a valued risk partner for the business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Plan and perform integrated and standalone operational/financial audits that meet IIA standards and execute SOX control testing with the audit team.
• Evaluate business process risks, perform control assessments, report results, and make recommendations to improve controls over business processes, and financial reporting.
• Track audit reporting and issue resolution to ensure that agreed-upon actions are completed adequately by the appropriate stakeholders within the specified timeframes .
• Coordinate with the external auditors to support the delivery of SOC and SOX requirements.
• Contribute to process improvement initiatives, including the establishment of continuous monitoring models across key processes.
• Support the design and delivery of the annual SOX program and the audit plan.

​

How You Will Do Your Work

-----------------------------

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, and earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of experience in operational and financial audits at a public accounting firm, consulting firm, or within Internal audit at a public company.
• Exposure to business process risks, control procedures, IIA standards and COSO framework, SOX, etc
• Experience with walkthroughs and testing of business and financial controls under the Sarbanes Oxley Act.
• Well-versed in project and time management and a demonstrated ability to flex between being an independent contributor and a collaborative team member based on project needs.
• Effective written and verbal communication skills, and be comfortable dealing with ambiguity, problem-solving, and working with business stakeholders.
• Working towards or having obtained a CPA/CIA is beneficial
• Experience at HR, Tech, and SAAS companies would be useful.

​

The base wage for this position based in our New York City Office is targeted at $122,000 per year.

​

#LI-KK1 #LI-Hybrid  

​

​

Who You Are

===============

​

You are a mission-driven, customer-centric individual with an eye for detail and emphasize accuracy in everything you do. You love working closely with others and ensuring everyone is on the same page to drive success. You are a highly organized individual who thrives in a deadline oriented role, who is eager to leverage your product and industry  knowledge in a results-driven, entrepreneurial environment. You strive to build customer relationships by understanding their needs and what is vital to their business. You exercise critical thinking to devise creative solutions to any problems that arise. You have the willingness to tackle and dive right in to affect change.

​

As a Customer Onboarding Specialist, you will function as an extension of your customers’ administrative teams to ensure they have the correct information and meet the necessary deadlines. You will effectively conduct product calls to educate customers on the offerings and walk them through their Justworks account, assist with employee webinars, as needed, and  run reports to identify companies in jeopardy of missing a deadline. You will work closely with the Onboarding Associates and Onboarding Managers to ensure all necessary communications are provided in order for a group to meet their Justworks deadlines, and in some cases, adjust deadlines to meet customers’ changing needs. This role requires a general understanding of HR processes and project management skills to ensure a seamless onboarding experience for customers.

​

​

This role is fast-paced, deadline-driven, and customer service-focused.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Understand your customers’ needs and what is important to their business
• Provide white-glove-level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings.
• Work closely with internal teams and external partners to deliver an exception onboarding experience for each customer.
• Clearly communicate deadlines and work to solve any barriers to meeting these deadlines
• Run reports to ensure deadlines are met and assist with tracking status of onboarding
• Conduct employee webinars as needed
• Efficiently address and resolve customer questions
• Problem solve and support customers through Zoom calls, emails, and phone
• Creatively solve problems and navigate through roadblocks that come up due to unique customer needs
• Continually assess and improve onboarding processes and procedures to enhance efficiency and client satisfaction
• Embody the Justworks brand and be an advocate for customers
• We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves

​

• Performs other related duties as assigned with an emphasis on-

+ Customer Focus - Build strong customer relationships and delivery customer-centric solutions

+ Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules

+ Collaborates - Building partnerships and working together with others to meet shared objectives

+ Curious - The innate desire to learn, grow and understand

+ Resourcefulness - Taking a can-do approach, even in the face of obstacles and constraints, by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

+ Adaptability - the ability to adjust your approach or actions in response to changes in your external environment

​

How You Will Do Your Work

-----------------------------

​

As a Customer Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Good judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven: Consistently achieves results, even under difficult circumstances.
• Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2-3 years of professional experience in customer service
• Excellent organizational, written and verbal communication skills
• Strong attention to detail with ability to manage competing priorities and multitask
• Ability to work as part of a team and be resourceful and adaptable
• Committed to delivering service excellence in every customer interaction
• Deeply caring about your teammates and customers
• Technically minded and passionate about improving the product you support
• A problem-solver who genuinely enjoys figuring out how and why things work
• Adaptable and able to excel in an environment of rapid change and growth

​

​

The base wage range for this position based in our New York City Office is targeted at $36.30 - $36.30 an hour.

​

#LI-Hybrid #LI-KK1

​

Who You Are

===============

​

Justworks is seeking a visionary VP, Growth Marketing to lead our comprehensive growth strategy. This strategic role will drive growth throughout the customer journey—from top of funnel awareness to conversion optimization to upsells to referrals. You will oversee a team that includes field marketing, events, paid media, performance marketing, SEO, website optimization, and lifecycle marketing. The ideal candidate will spearhead innovative marketing strategies to drive business growth via acquisition, conversion, and expansion for prospects and customers across our product suite. Working cross-functionally with product, design, sales, and marketing, you will develop and implement data-driven growth initiatives. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Strategic Leadership: Develop and implement a comprehensive growth marketing strategy that integrates field marketing, paid media, events, performance marketing, website optimization, and lifecycle marketing.
• Team Management: Lead and expand a current team of ~20 high-performing marketers, fostering a culture of creativity, collaboration, and accountability.
• Field Marketing and Events: Develop and execute field marketing strategies that increase brand visibility and direct engagement with potential clients through local events, workshops, and trade shows.
• Paid Media: Oversee all paid performance media investments including paid search, paid social, programmatic display, and affiliate marketing. Align investments to achieve company growth objectives.
• CRO/Funnel: Own the company website experience for optimizing traffic in our funnel as it pertains to best user experience, lead capture, converting prospects to leads and SEO growth
• Lifecycle Marketing: Develop and implement lifecycle marketing strategies that enhance customer retention and maximize customer lifetime value.
• Data-Driven Insights: Utilize analytics to monitor, adjust, and report on the performance of marketing initiatives, translating data into actionable growth strategies.
• Budget Management: Manage the marketing budget effectively, ensuring optimal allocation of resources across all growth marketing channels.
• Cross-Functional Collaboration: Work closely with sales, product, ops, and customer service teams to align marketing strategies with company goals and customer needs, identifying cross and upselling opportunities to drive growth.

​

How You Will Do Your Work

-----------------------------

​

As VP, Growth Marketing, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and strongly desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 15 years of experience in marketing with at least 5 years in a leadership role overseeing diverse marketing strategies, including digital, field, and lifecycle marketing (B2B / B2B2C preferred, payroll or finance a plus)
• Proven track record of scaling business growth through innovative marketing strategies.
• Strong leadership skills with the ability to drive a team towards high performance and excellence.
• Excellent analytical skills with an ability to interpret extensive data to make actionable decisions.
• Outstanding communication and interpersonal skills, capable of fostering strong relationships both internally and externally.
• Deep understanding of the latest marketing trends and technologies, including digital marketing tools and platforms.
• Experienced working in a fast-paced, startup environment
• Possess strong leadership and management skills
• Proficiency with SQL and Tableau is a plus.

​

The base wage range for this position based in our New York City Office is targeted at $285,000.00 - $325,000.00 per year.

​

Justworks may offer relocation support to an eligible candidate moving to our NY office for this role.  Please note this assistance will cover the costs of relocation, subject to specific limitations and conditions detailed in the applicable relocation agreement.

​

#LI-Hybrid

​

#LI-SP1

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Fullstack Software Engineer on Justworks’ New Products team, you will have the opportunity to take a project team from “zero to one” by leveraging your aptitude for navigating ambiguity and your experience working within a service-oriented architecture. If you are someone who:

​

• Has a founder’s mindset who enjoys building and scaling a team, setting standards, being a mentor
• Places emphasis on a team finding the right answer ahead of any one person being the one who was right
• Thinks in terms of outcomes rather than outputs
• Avoids over-engineering solutions and appreciate how building software can be a means for learning, gaining insights, and ultimately solving problems that people actually have

​

We’d love to hear from you!

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a tight-knit, cross-functional team to find solutions to customer challenges

​

• Take ownership of building flexible, test-driven software that minimizes tech debt and enables change
• Support, monitor, and maintain integrations with industry leading third-party platforms
• Shape API driven services that are secure, compliant, and highly auditable
• Enable an experience that is fully internationalized and localized for a global customer base
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Enhance our testing, monitoring and continuous deployment infrastructure
• Keep extremely sensitive data compartmentalized and secure

​

• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

​

• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 5+ years of professional hands-on experience
• Strong object-oriented design and coding skills and solid understanding of data structures and algorithms
• Proven experience architecting solutions for complicated systems
• Experience working on early stage products and building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

​

We are building a highly available and globally distributed Ruby on Rails API with Kubernetes on AWS. The front-end is built on React with TypeScript and GraphQL. Observability, monitoring, and metrics are managed through DataDog and Rollbar. Internal tooling is built with Retool.

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

Who You Are

===============

​

Justworks is seeking an exceptional Senior Security Risk Analyst to join our Governance Risk & Compliance (GRC) team. The Senior Security Risk Analyst will work cross-functionally with all areas of the company to develop security safeguards and countermeasures. As a Senior Security Risk Analyst, you will report to the Senior Manager, Governance Risk & Compliance and liaise with other teams across Digital Security, providing guidance and solutions to protect Justworks’ products, customers, and employees.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Contribute to building GRC strategy and multi-year roadmaps to mature Justwork’s GRC function, defining Justworks’ risk management framework, and developing Justworks’ compliance programs, policies, and standards.
• Be part of the development of GRC’s capabilities such as cyber risk management, third-party risk management, security training and communications, and our compliance program.
• Play a key role in the Third-Party Risk Management program. Conduct vendor risk assessment independently. Partner with stakeholders to ensure adequate controls are available and enabled in production. Continuously monitor vendor risk profiles. Work with the team to enhance Third-Party Governance and improve the TPRM process.
• Support TPRM lead on the effort to obtain the comprehensive vendor inventory. This includes the development of a catalog of software components, including endpoints, APIs, and open-source libraries by collaborating with Security Architects, Product, and Engineering.
• Work with the team to apply the risk management framework to day-to-day work. Conduct security assessments to enable the global Justworks to identify, assess, treat, and monitor cybersecurity risks. Maintain risk registry, track and monitor risk mitigation. Collaborate with all stakeholders across the company to provide risk visibilities, and drive the mitigation of cyber risks.
• Assist in the selection and implementation of GRC solutions. Be the expert on all GRC tools.
• Monitor and analyze changes in relevant regulations and industry standards such as CCPA, and GDPR, adapting company policies and procedures as needed.
• Partner with Engineering, IT, People, and Finance on control requirements and evidence production proactively in anticipation of SOC2/SOX and customer audits.
• Support GRC’s training, communication and other activities to support a security-aware Justworks culture.
• Build a risk-aware culture by maturing existing risk management processes to monitor, track, measure and report cyber risks.
• Drive timely & effective communication via collaboration with various stakeholders including IT, Cyber Defense Operations, Security Architecture & Engineering, People Operations, Customer Service and Marketing.
• Provide mentorship and day-to-day support to GRC analysts to enable the team to deliver best work and develop their professional skills.
• Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As a Senior Security Risk Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 5+ years' experience directly in cybersecurity fields, with a demonstrated track record of leading third-party risk management, plus one of the following areas:  cyber risk management, policy & compliance, security awareness, and communication
• Well-versed in risk assessment methodology, NIST 800-53, CIS, and associated security and privacy rules
• Strong analytical skills and using data/facts for decision-making
• Solid experience in either software development or infrastructure other than risk management experience
• Ability to develop scripts/queries to pull data from different tools
• Strong knowledge and experience with operational risk management, covering the full lifecycle of activities, including risk identification, assessment, mitigation, monitoring, and reporting
• Functional knowledge of security domains and information security industry standard and best practices
• Ability to identify and recommend tools, processes, and software to automate and continuously improve security and compliance practices.
• Previous experience with GRC solutions - Archer, ServiceNow, LogicGate etc
• Technical understanding of cloud-based security in an AWS environment
• Proven track record as a strong communicator both in written and oral presentations; capable of rapidly creating detailed, yet concise documentation
• Exceptional organizational skills with the ability to prioritize and manage multiple projects at the same time.
• A self-motivated person who can influence and drive cross-functional teams, promoting timely and effective communication
• Good organizational skills, proactive and self-sufficient with a proven ability to work independently and prioritize deliverables
• Security Certifications of CISSP, CISM, CRISC, CISA a plus

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $184,250.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

Justworks is seeking an exceptional Security Risk Analyst to join our Governance Risk & Compliance (GRC) team. The Security Risk Analyst will work cross-functionally with all areas of the company to develop security safeguards and countermeasures to protect Justworks assets, employees and customers. The Security Risk Analyst will report to the Senior Manager, Governance Risk & Compliance and liaise with other teams across Digital Security.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Work with the GRC leader to provide security guidance and solutions that protect Justworks, our products, customers, and employees.
• Support GRC team with implementing and operationalizing GRC strategy and multi-year roadmaps to mature Justwork’s GRC function.
• Have a working knowledge of and be able to support all GRC capabilities such as cyber risk management, third-party risk management, security training and communications, and our compliance program.
• Conduct Third Party Risk assessments, educate vendor relationship owners on the risks identified, work with them to secure remediation plans with vendors.
• Support security-related educational and compliance programs, including developing and managing regular phishing simulations, creating security newsletters and other communications, etc.
• Maintain a cyber risk register with timely updates and regular reviews with risk owners to drive risk closure.
• Provide data input to predefined GRC metrics to support monthly and quarterly departmental OKR reporting.
• Proactively seek clarification, ask thoughtful questions, and focus on learning and development.
• Follow best practices within the team. Raise concerns. Offer suggestions.
• Research topics and find answers outside the area of expertise.
• Develop domain knowledge such as IT, InfraOps, Engineering, Benefits, Payment, etc to better align security initiatives with business priorities.
• Create and update process documentation.
• Support Justworks’ audit commitment related to SOC2, GDPR, and our Justworks policies and standards.
• Manage security findings brought forward through the risk reporting and risk exception process and report to security leadership where gaps exist.
• Collaborate with all stakeholders across the company to provide risk visibilities, and more importantly to drive risk mitigation
• Assist in building a risk-aware culture by maturing existing risk management processes to monitor, track, measure and report cyber risks.
• Drive timely & effective communication via collaboration with various stakeholders including IT, Cyber Defense Operations, Security Architecture & Engineering, People Operations, Customer Service and Marketing.
• Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As a Security Risk Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 3+ years' experience directly in cybersecurity fields, with a demonstrated track record in one or more of the following areas: third-party risk management, cyber risk management, policy & compliance, security awareness, and communication
• Clear understanding of risk assessment methodology, NIST 800-53, CIS, and associated security and privacy rules
• Strong knowledge and experience with operational risk management, covering the full lifecycle of activities, including risk identification, assessment, mitigation, monitoring, and reporting
• Functional knowledge of security domains and information security industry standards and best practices
• Ability to identify and recommend tools, processes, and software to automate and continuously improve security and compliance practices.
• Previous experience with GRC solutions - Archer, ServiceNow, LogicGate, etc
• Technical understanding of cloud-based security in an AWS environment
• Proven track record as a strong communicator both in written and oral presentations; capable of rapidly creating detailed, yet concise documentation; adept at influencing and driving cross-functional collaboration
• Demonstrated ability to analyze information critically and synthesize findings into actionable insights and better data-driven decision-making.
• Possess a natural curiosity and eagerness to explore new topics, with the ability to quickly learn and understand unfamiliar subjects. Demonstrates a proactive approach to identifying problems and implementing effective solutions..
• Good organizational skills, proactive and self-sufficient with a proven ability to work independently and prioritize deliverables
• Security Certifications of CISSP, CISM, CRISC, CISA a plus

​

The base wage range for this position based in our New York City Office is targeted at $140,000.00 to $154,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

Justworks is looking for a hands-on Senior Security Engineer with an Identity and Access Management (IAM) focus within Digital Security’s Security Architecture & Engineering (SAE) function. With new product lines such as Justworks Payroll and International our IAM use cases are growing. Our workforce and customers are global and require modern approaches to meet our evolving business needs.

​

You will play a critical role at the intersection of software engineering and identity services design, implementing and rolling out IAM solutions including (but not limited to) fine-grained access controls, zero trust, identity governance, access management, privileged access management, user provisioning/deprovisioning, and federation.

​

We leverage a number of technologies to power our tools and platform, including AWS, Kubernetes (EKS), Terraform, Datadog, and write our code in Ruby, Python, and Go just to name a few.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Design and manage user attribute schemas and attributes, ensuring they accurately reflect business requirements, compliance needs, and security considerations.
• Oversee user lifecycle, including provisioning, deprovisioning, and modification of user accounts, ensuring timely and accurate access management in alignment with security best practices.
• Design, implement, and build new identity security controls to keep the enterprise technologies secure and reliable.
• Provide technical and architectural guidance to product managers, engineers, and corporate IT on all things identity management
• Work with cross-functional partners to enhance customer identity (CIAM)  experiences that are cohesive and secure
• Lead the direction of moderately complex and loosely scoped engineering projects as required within the IAM domain
• Stay updated on emerging IAM trends, technologies, and best practices

​

How You Will Do Your Work

-----------------------------

​

As a Senior Security Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

What We're Looking For

--------------------------

​

• You are a pragmatic security engineer with a proven track record of building, operating, and contributing to the architecture of complex Identity Lifecycle and Access Control solutions using industry standards such as RBAC/ABAC/PBAC etc.
• Minimum of 3 years experience in information security concepts, common technical security controls, and security design principles, ideally in a SaaS environment
• Technical proficiency with identity protocols (OpenID Connect, SCIM, OAuth, FIDO2, SAML, Federation, SSO).
• Working experience with Human Resources Information Systems (HRIS) and their integration with IAM solutions for identity lifecycle management.
• In-depth experience with automation and development-based approaches using scripting languages. You understand the challenges of scale for security and leverage automation whenever possible.
• Experience developing privilege management controls using AWS identity services
• You are comfortable teaching and leading teams toward better security outcomes.
• You have excellent verbal and written communication skills and a product-focused mindset to both serve and delight customers
• Experience acting as a tech lead in an agile, high-growth environment
• Experience designing services in public cloud providers (AWS, GCP, Azure)

​

Nice to Haves

-----------------

​

• Security Certifications: CISSP, CISM, CRISC, GIAC, CCSP or CEH

​

The base wage range for this position based in our New York City Office is targeted at $167,000.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

You are a seasoned customer success-focused professional, who works well under pressure. You are proactive in overcoming obstacles and removing barriers in solving problems. You are a hands-on leader who will think and act both strategically and tactically to drive the team’s engagement at all points of the customer lifecycle and increase Justwork's revenue. You are enthusiastic, optimistic, and creative with the ability to inspire others, as you will be responsible for coaching, mentoring, and developing individual Customer Success Managers of varied experience levels.

​

As one of the leaders of our Customer Success Management group, you will be responsible for guiding our Customer Success Managers (CSMs) as brand owners, product and subject matter experts, and specialists in customer satisfaction and retention.  You should be able to communicate and coach effectively to ensure that your team members are delivering and developing at a high level.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Lead the hiring and expansion of the Customer Success Management team as the company scales
• Coach your team members in reinforcing Customer Success Management best practices, our CS identity, and the Justworks brand
• Work closely with Customer Success Managers and internal teams to advocate for customer needs and that the voice of the customer is heard, understood, and prioritized
• Focus on continuous process and quality improvement in partnership with cross-functional teams
• Obsess over key CS metrics of customer satisfaction, health, churn, product adoption and retention
• Monitors your team's books of business to identify customers that are at risk, highlight trends, and help coach the team through challenges
• Proactively ensures customer satisfaction and that CSMs are driving value for customers and revenue for Justworks through routine interactions, business reviews, and promotion of product solutions
• Educate and advise Customer Success Managers on retention strategies
• Handle general management responsibilities, such as conducting 1:1s, leading regular team meetings, generating reports, and conducting annual performance reviews
• Other duties as needed based on department and/or organizational needs.

​

How You Will Do Your Work

-----------------------------

​

As a Manager of Customer Success Management, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious -the innate desire to learn, grow and understand.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of experience in customer success, relationship management or account management, ideally in the PEO/HR/benefits space
• Minimum of 2 years of people and team management experience required
• Proven experience with mentoring and/or coaching team members
• Experience in HR Tech/SaaS is a preferred
• Demonstrated track record of passion for Customer Success
• Expertise in developing and educating on retention strategies
• Track record of excellence with achieving team KPIs and metrics
• Impeccable organizational, written and verbal communication skills with acute attention to detail
• Aptitude to be consultative and innovative when problem-solving
• Aptitude for learning new subject matter, and helping others learn and develop as well

​

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

​

​

#LI-Hybrid #LI-JT1

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

Are you someone who quickly hits the ground running? Do you enjoy being in a fast moving environment where your eye for detail makes a difference? Do you have a knack for applying logical thinking to define problems, collect data, and create resolutions?

​

As a Workers’ Compensation Underwriter, you have experience working for a large casualty insurer or broker and underwriting workers’ compensation programs. You will analyze and evaluate work compensation insurance risks to write, retain and grow a profitable book of business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Apply sound, creative underwriting and business judgment in the timely analysis and evaluation of workers' comp insurance risks
• Develop and maintain an effective working relationship with broker, program administrator, and carrier
• Prepare and present group training sessions for less experienced underwriters, field personnel
• Participate in department projects and special assignments
• Monitor timely issuance and cancellation of policies, certificates of insurance and endorsements
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Workers’ Compensation Underwriter, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of relevant experience with: underwriting, new business proposals, loss rating, renewals, and demonstrated training skills
• Workers' Compensation experience (loss-sensitive program experience a plus but not necessary)
• Large account insurance brokerage or property & casualty carrier experience
• Strong written and verbal communication skills
• You like working with people and helping others solve problems
• You enjoy entrepreneurial environments and want to help build something meaningful

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $46.63 to $51.30 per hour.

​

Who You Are

===============

​

Are you someone who quickly hits the ground running? Do you enjoy being in a fast moving environment where your eye for detail makes a difference? Do you have a knack for applying logical thinking to define problems, collect data, and create resolutions?

​

As a Workers’ Compensation Underwriter, you have experience working for a large casualty insurer or broker and underwriting workers’ compensation programs. You will analyze and evaluate work compensation insurance risks to write, retain and grow a profitable book of business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Apply sound, creative underwriting and business judgment in the timely analysis and evaluation of workers' comp insurance risks
• Develop and maintain an effective working relationship with broker, program administrator, and carrier
• Prepare and present group training sessions for less experienced underwriters, field personnel
• Participate in department projects and special assignments
• Monitor timely issuance and cancellation of policies, certificates of insurance and endorsements
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Workers’ Compensation Underwriter, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of relevant experience with: underwriting, new business proposals, loss rating, renewals, and demonstrated training skills
• Workers' Compensation experience (loss-sensitive program experience a plus but not necessary)
• Large account insurance brokerage or property & casualty carrier experience
• Strong written and verbal communication skills
• You like working with people and helping others solve problems
• You enjoy entrepreneurial environments and want to help build something meaningful

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $46.63 to $51.30 per hour.

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

As a leader, you put your people before all else, and are always thinking about how to create an inclusive, and diverse environment where they can develop their skills, provide them with new experiences, and grow their insurance knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are extremely detail-oriented with identifying subtle cues and giving life to actionable insights. You love solving problems and helping others learn in the process.

​

As the Senior Manager of the Insurance Operations team, you will own the day-to-day and long-term operational success of the health insurance and life and leave benefit operations at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Engineering, Product, Legal, and Finance.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage, lead, and develop the dynamic teams that are responsible for work across Justworks that provides new and existing customers with an incredible experience interacting with our suite of MDV-related insurance and life and leave insurance products
• Oversee day-to-day and long-term projects of the teams’ operations including:

+ Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction

+ Manage insurance carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services

+ Annual renewals of certain insurance products including but not limited to COBRA, Life and Leave, and HSA/FSA

+ Approving timecards and PTO

• Handle general management responsibilities including (but not limited to):
• + Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team

​

• In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, ACA, State requirements, and all other pertinent regulation
• Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Manager, Insurance Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.  

Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years experience managing, developing, and scaling operational teams with some experience in a high growth, technical or start-up environment
• Strong track record of developing and engaging direct reports
• Knowledge of Insurance (Health & Welfare and/or Property & Casualty) a plus, but not required
• Project management experience related to systems/vendor implementation and/or process improvement
• Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment
• Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve
• SQL and Excel knowledge a plus

​

The base wage range for this position based in our New York City Office is targeted at $155,500.00 - $178,825.00.

​

Who You Are

===============

​

Justworks is seeking an experienced, motivated and results-oriented Lifecycle Marketing Manager to work as part of a dynamic and performance-driven Lifecycle Marketing team. The Lifecycle Marketing team is responsible for driving net-new customer conversions, cross-sell and up-sell within the Justworks product suite, and engagement across the prospect and customer journey. 

​

The Lifecycle Marketing Manager will lead the strategy and execution of customer acquisition lifecycle marketing campaigns, with a strong emphasis on utilizing email marketing to drive conversions and opportunities down funnel. The ideal candidate is a creative and data-driven marketer who has a passion for building relationships, problem-solving and leveraging automation/CRM tools to nurture, nudge, & convert leads to drive revenue.

​

You’ll partner closely with the Product-Led Growth, Business Operations, Sales, & Product Marketing teams to develop campaigns, as well as the channel managers across the Marketing function. This role reports to the Senior Manager, CRM & Lifecycle Marketing.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Develop, manage and track customer-centric email marketing campaigns that deliver relevant, timely and impactful conversion experiences for leads; including but not limited to creative content strategy, testing, segmentation, deployment, optimization, monitoring, reporting and analysis.
• Work with the CRM team to manage execution and roll out of new triggers, automation and personalization tactics to drive product conversion; conduct A/B tests to improve email KPIs.
• Support ad-hoc marketing campaigns as the lifecycle marketing expert to drive revenue generation, product adoption and brand awareness.
• Stay current on email best practices and industry standards; make recommendations continuously to improve our email templates, personalization and advanced features to deliver on KPIs.
• Continuously identify and implement strategies to grow and nurture our contact database, improve email KPIs, and actively manage our contact list health via marketing automation platform (customer.io).
• Perform other duties as needed based on department and/or organizational needs, including drafting/editing, designing, QAing, sending emails and executing occasional HTML coding.

​

How You Will Do Your Work

-----------------------------

​

As the Lifecycle Marketing Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Business insight - applying knowledge of Justworks and the marketplace to advance the organization’s goals.
• Functional expertise: subject matter expertise of specific functions, including knowledge of principles, practices, and domain knowledge.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Builds networks -effectively building formal and informal relationship networks inside and outside the organization.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional experience in a fast-paced environment working in lifecycle or email marketing/CRM
• Demonstrated success in building, managing and scaling high performing email campaigns with a strong focus on conversion within a major email marketing automation software (customer.io, Marketo, Pardot/Marketing Cloud Engagement, Hubspot or similar platform) at a PLG-driven company
• Passionate about using customer-centric content to craft email marketing journeys with a knack for copywriting & proofreading
• Highly analytical and data-driven with the ability to surface meaningful insights from large data sets
• Excellent communication, project management, organizational, and time management skills
• Entrepreneurial, with the ability to foster alignment, partnership, and collaboration across teams
• A creative problem-solver who loves to roll up their sleeves and get things done
• Analyze competitive marketplace and stay abreast of industry trends as well as opportunities to innovate.
• Strong point of view on lifecycle marketing best practices, including contact strategies, designing A/B testing, customer segmentation and analytics
• Ability to edit HTML & CSS email templates
• Solid understanding of email fundamentals: CAN-SPAM compliance, list management, deliverability, segmentation, KPIs
• Experience in Google Analytics, Excel, SQL, Tableau, preferred, bonus points for Stensul knowledge

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

The Manager for Financial Benefits, Retirement will manage the success of the financial side of the retirement operations team, helping the team grow through analyzing ticketing trends, overseeing day-to-day operational tasks and projects, and identifying areas for improvement, and work with our external partners as well as our internal Product, Engineering, Finance, Customer Support, and Sales teams to provide new and existing customers with an incredible Benefits experience.

​

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions that leave a practical and emotional impact on customers? Justworks has just the right opportunity for you! 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage a team of professionals who are responsible for resolving retirement-related issues for Justworks members, dependents, and customers
• Oversee day-to-day team financial operations including:

+ Manage high-level financial issues with our Partner

+ Forecast and plan future ticket volume and program growth to allow for volume of inquiries to scale with Justworks’ growth

+ Supervise monthly, quarterly, and yearly plan audits, ensuring accurate reconciliations and reporting

+ Audit individual customer support tickets to evaluate quality and timeliness of responses

+ Oversee operational implementation of product-related projects

+ Manage and maintain documentation on internal controls to ensure SOX compliance

+ Identify areas for improvement in operational processes to ensure their scalability and simplicity

• Handle general management responsibilities including (but not limited to): Approving timecards and PTO

+ Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.

+ Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Approving timecards and PTO

• Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) with internal and external partners
• Maintain close working relationships between Benefits Operations and Customer Support through regular check-ins and other established communications channels
• Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
• Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures
• Recommend and execute improvements to both customer-facing and partner-facing processes
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Financial Benefits - Retirement, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5+ years of experience in operations, onboarding role or customer service related field required
• Minimum of 2 years of people and team management experience required
• Knowledge of 401(k) or pension plans required
• QPA, QKA, RPF certification, or equivalent strongly preferred
• Knowledge of SQL and Excel preferred
• Experience with ticket management systems and workflows strongly preferred
• Strong project management and execution skills required
• Relationship management experience required
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Some travel required

​

The base wage range for this position based in our New York City Office is targeted at $113,500.00-$124,850.00.

​

Who You Are

===============

​

Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Unemployment Tax coordinator team at Justworks owns unemployment registration setup, account maintenance and communication with our customers regarding their accounts. 

​

As a Tax Registration Coordinator you will work within the State Unemployment Insurance Team cross functionally with the Onboarding, Payment Tax and Customer Success Organization teams to help collect the necessary information to ensure a successful relationship between all stakeholders. State Agency relationship management is also a key function of this role. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Register new accounts for our customers who have hired employees in a new state.
• Complete and file all necessary Power of Attorney applicable in each state.
• Work with representatives from state unemployment offices to make sure all state unemployment accounts are set up properly.
• Craft outbound emails to customers regarding required information for their accounts; follow up via phone when necessary with the required service level agreement.
• Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow.
• Manage the queue of open issues to deliver timely and effective solutions regarding a customers' unemployment tax account.
• Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy and surfacing any issues to senior team members.
• Contribute recommendations for improving the collection and tax remittance process as applicable.
• Partner with the State unemployment claims team to ensure timely updates to accounts in order to ensure claims are routed correctly.
• Track trends identified within each state proactively create relevant responses.
• Remain informed regarding state regulations affecting new business registrations and account maintenance.
• Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As a Tax Registration Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Curious - the innate desire to learn, grow and understand.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 1 year of professional experience in customer service
• Prior payroll tax experience is a plus
• Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
• Self-driven to be productive and seek out self-improvement
• Committed to delivering service excellence in every customer interaction
• Excited by opportunities to drive process improvements

​

The base wage range for this position based in our New York Office is targeted at $26.00 to $29.00 per hour.

​

​

#LI-KO1 #LI-Hybrid

​

Who You Are

===============

​

As a Senior Operations Associate for international benefits, you will play a vital role in creating processes and systems in which to manage benefits in several different countries. Your contributions will help us to develop new processes and create greater efficiencies that allow us to scale and grow internationally. Your ability to think critically, proactively problem solve, and communicate with the team will be invaluable for this role.

​

This role is an incredible opportunity for someone looking to join a fast-paced team and get experience and exposure to all parts of building and running a product and business. As part of the International Benefits team, you will have the opportunity to work closely with product, engineering, GTM to build a product that meets our international customers needs. 

​

What You Will Work On

-------------------------

​

• Perform day-to-day operations for international benefits offering
• Help to develop processes for managing new company and member enrollments, changes, and terminations
• Work with international brokers to resolve escalated issues - enrollment errors, updates, etc., highlighting said issues to ProdEng if recurring in nature
• Collect plan and pricing data from brokers, and work within the existing systems to enroll groups and individuals helping to identify areas of improvement
• Build standard operating procedures with an eye towards improvement and creative problem solving
• Partner with the ProdEng team to help determine investments that would increase our overall efficiency
• Execute regular filing and/or any additional regulatory duties
• Maintain vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
• Work closely and collaboratively with product and GTM to develop strategies to drive operational efficiencies
• Establish subject matter expertise in International Benefits
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Critical thinking- understanding the systems that we work within and using that understanding to identify where things can be improved and alleviated by product
• Creativity- use creative problem solving to handle complex cases
• Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Collaboration- the ability to and willingness to work with different roles with a one team mentality
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. You are open with your ideas, willing to share and brainstorm with the team using your creativity
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Knowledge of Employer-Sponsored Benefit Plans is a plus
• Ability to speak French, and or Spanish is a plus
• Process-driven and able to break down complex concepts into core details
• Experience working cross-functionally
• Extremely detailed-oriented with great time management skills
• Excel experience or equivalent required
• Strong analytical and data management skills
• Strong project management and execution skills
• Experience with Jira and Confluence or similar software
• You enjoy working with people and helping others solve problems

​

The base wage range for this position based in our New York City Office is targeted at $75,000.00 - $82,500.00 per year.

​

Who You Are

===============

​

You’re a detail-oriented, analytical thinker who understands how small details can make a big difference. You’re driven by curiosity and thrive in dynamic, fast-paced environments. You’re great with logistics, keeping your team organized and on track. You love collaborating, and your insights often lead to improvements in processes and strategies.

​

As a SUI Underwriting Assistant, you’ll play a key role in helping our Senior Underwriters and SUI Rate Manager understand, maintain and execute operations specific to the ins and outs of our prospects' businesses. Your evaluations will be crucial in assessing SUI insurance risks, making you a vital part of our growing team at Justworks. Plus, you’ll work closely with our sales, worker’s compensation, registration and onboarding team to ensure a seamless process from application to implementation.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Analyze business operations, financial statements, and other relevant data to understand the risk levels of our clients. Your knowledge of state unemployment insurance regulations will be key for success.
• Execute on strategies, guidelines, and policies to ensure in accordance with the Manger, SUI Rate Operations to ensure accurate pricing and customer placement. Your expertise will help navigate state-specific SUI regulations and optimize our offerings.
• Collaborate with cross-functional teams—including Sales Enablement, Tax Filing and Reporting, Customer Onboarding, Technology, Legal, Customer Success Organization, and Finance—to execute on customer implementation. Your focus will drive compliance, strategic advantage, and sustainable growth across the entire company.
• Make informed decisions based on thorough analysis and established guidelines. You'll evaluate state-specific SUI rules and their impact on client risk profiles, ensuring beneficial outcomes.
• Proper record keeping of your underwriting work, including risk assessments, pricing justifications, and coverage recommendations. Ensure all documentation is accurate and reflects current SUI regulations.
• Engage with stakeholders to gather information, clarify details, and explain underwriting decisions. Your ability to explain how state-specific SUI regulations affect our decisions will be essential.
• Ensure our underwriting practices comply with regulatory requirements, industry standards, and company policies. Stay informed about state SUI regulations to maintain compliance and advise best practices.
• Keep up with industry trends, market conditions, and regulatory changes to continuously improve our underwriting practices and policies. Your commitment to learning about state-specific SUI regulations will drive innovation in our underwriting practices.
• Maintain strong relationships with state unemployment insurance agencies, vendors, and various professional organizations.

​

How You Will Do Your Work

-----------------------------

​

As a SUI Underwriting Assistant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Nimble learner - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Organizational awareness - maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• At least 1-2 years of experience in underwriting or a related field.
• Knowledge of PEO and SUI preferred.
• Experience with Salesforce and/or ServiceNow is a plus.
• Quick learner who can apply new concepts effectively.
• Excellent written and verbal communication skills.
• Proficient in Excel, able to create, manipulate, and analyze complex spreadsheets.
• Strong interpersonal skills with a passion for problem-solving and helping others.
• Excited about working in an entrepreneurial environment and contributing to meaningful projects

​

​

The hourly range for this position based in our New York City Office is targeted at $28.85 - $31.74.

​

#LI-Hybrid #LI-KO1

​

Who You Are

===============

​

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

​

Your Success Profile

========================

​

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

​

What You Will Work On

-------------------------

​

• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

​

Your Success Profile

========================

​

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

​

What You Will Work On

-------------------------

​

• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

​

Your Success Profile

========================

​

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

​

What You Will Work On

-------------------------

​

• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

Do you love to problem solve issues for customers? How would you like to be part of a fast-growing team with the ability to learn and develop new skills?

​

The Operations Associate on the Insurance Benefits team will help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, help Sales and Onboarding teams set up new companies, and resolve client issues with our Customer Success teams. All while owning the day-to-day tasks associated with managing large group insurance benefits.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Perform day-to-day operations for medical, dental, vision, COBRA, Life, and Disability benefits as part of Justworks Benefits Programs
• Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify the need for engineering intervention and escalate accordingly
• Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third-party service offerings
• Resolve employee level benefit requests such as; plan changes, new enrollments, etc.
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As an Insurance Benefits Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

​

Qualifications

------------------

​

• 1+ years of work experience (experience in operations, onboarding role, or customer service-related field preferred)
• Knowledge of Excel or equivalent required; SQL knowledge a plus
• Knowledge of employer-sponsored benefit plans is strongly preferred
• Knowledge of insurance operations a plus
• Strong written and verbal communication skills
• Process-driven and technologically savvy
• Experience working in a fast-paced, data-driven environment
• Ability to work as part of a team
• Experience breaking down complex concepts into core details

​

The base wage range for this position based in our New York City Office is targeted at $28.13 - $30.94 an hour. 

​

Who You Are

===============

​

Justworks Digital Security team is responsible for the security of Justworks products, platforms, services, and corporate operations. Led by the Chief Information Security Officer, Digital Security’s vision is to become the partner and enabler for business and engineering by working collaboratively with others to embed security in business hygiene and engineering DNA to strengthen our cyber resilience. We are looking for a strong hands-on leader who can establish a critical security function focusing on monitoring, detecting, and responding to the cyber threat, and who can bring our cyber defense operations towards an advanced cyber fusion center.

​

We are looking for a leader who has passion for security, cyber defense, threat management, vulnerability management, and continuous testing. You have extensive experience to build the team and provide directions and technical guidance to your team. You are a leader who holds yourself and your team accountable for doing the right things in the right way. You are an influencer who helps your team grow, who partners with other teams to work towards our common goal, and who brings positive energy and impact to Justworks. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Assess the current state of Justworks monitoring and detection gaps, from all aspects including technology, process and people.
• Create CDO strategy and roadmap to bring CDO towards its maturity level to meet Justworks Digital Security Objectives
• Build and expand the CDO team, including org/role design, operating model, engagement model, career development, and managing individual contributors.
• Build necessary services, and run these services effectively to improve Digital Security’s detection and response capabilities.
• Lead the team to execute the roadmap and deliver projects and services on time, within budget and with quality.
• Lead, manage and mature the people, process, and technologies present in a 24x7 cyber defense operation.
• Own and run Cyber Defense Operation Steering Committee, and provide regular status and report on incidents, vulnerabilities and remediations.
• Leverage the incident response program to conduct cyber table-top simulations and educational sessions with stakeholders
• Understand, determine and support priorities and urgencies, with the ability to prioritize projects, tasks, incidents, risks and vulnerabilities.
• Provide leadership for incident response investigations, coordinate response activity and brief senior leaders while maintaining confidentiality
• Provide advanced technical leadership and direction to CDO analysts
• Assist CISO on budget planning and budget management for CDO.
• Work with the CISO and other Digital Security leaders to define and maintain dashboards and metrics that demonstrate CDO’s delivery capability and Justworks security posture related to CDO objectives
• Collaborate closely with the Security Architecture & Engineering (SAE) and Governance, Risk & Compliance (GRC) teams to address vulnerabilities and gaps identified from incidents, with particular focus on  both short term remediation and long term solutions to address security gaps.
• Partner and collaborate with stakeholders such as ProdEng, TechOps, BusOps, Customer Success, Internal Audit, and Crisis Management and to support security and resilience testing.
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As the leader of Cyber Defense Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.

​

• Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years of cyber security experience, especially in security operations, vulnerability and threat management. Experience in security engineering is preferred.
• Minimum of 3 years in a management and/or leadership position with experience in building and developing a team and growing a cyber defense operation and incident response program
• In depth experience leading security incident response processes, preferred in the cloud.
• Proven skills in various elements of incident response, including but not limited to computer intrusion investigations and digital forensics in enterprise environments.
• Strong understanding and advanced knowledge of current and emerging threats, attacks, attacker methodologies, cyber kill chain, MITRE framework and countermeasures, as well as malware, vulnerabilities and their remediations.
• Experience with the tools and techniques used in security event analysis, incident response, computer forensics, malware analysis, or other areas of security operations.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures for the responsible area.
• Experience in using Jira, Kanban to manage and report the work
• Experience in building and running Cyber Defense Operations, participating in strategic planning, developing and implementing short- and long-range goals, and demonstrating the ability to execute the roadmap.
• Ability to gather facts and data for technical proposals and to expand upon them or develop alternatives and to evaluate emerging technologies and identify their potential impact within the existing environment.
• Demonstrated track record of effectively managing through high-pressure situations while maintaining unwavering focus and proactive and open communication channels
• Ability to foster a cooperative and trusted work environment within a complex organizational structure.
• Exceptional written and verbal communication skills - ability to articulate complex technical issues concisely to both technical personnel and executive-level management, and the ability to work with a wide range of constituencies in a diverse community.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $235,750.00  per year.

​

Who You Are

===============

​

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories once the Covid-19 pandemic passes
• Perform other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
• Cold-calling experience is required for this position.
• We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
• Passionate about sales and relationship-focused customer engagements
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explain them in terms people can easily understand
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!
• There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

​

The base wage range for this remote position is targeted at $79,000.00 to $85,000.00 per year.

​

#LI-Hybrid #LI-AM2

​

Who You Are

===============

​

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories once the Covid-19 pandemic passes
• Perform other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
• Cold-calling experience is required for this position.
• We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
• Passionate about sales and relationship-focused customer engagements
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explain them in terms people can easily understand
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!
• There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

​

The base wage range for this remote position is targeted at $79,000.00 to $85,000.00 per year.

​

#LI-Hybrid #LI-AM2

​

Who You Are

===============

​

As a Senior Machine Learning (ML) Engineer, you will be instrumental in the deployment, scaling, and ongoing optimization of our ML/ GenAI models. This role requires a robust technical foundation in machine learning operations and a proactive approach to innovation and problem-solving. You will collaborate closely with data scientists, software developers, and product managers to enhance our AI capabilities and ensure they align with business objectives.

​

Your expertise will bridge the gap between data science and engineering, ensuring our AI-driven solutions are robust, scalable, and integrated seamlessly into our internal operations and external products.

​

Within the Justworks Data Services team, you’ll find a highly-collaborative, diverse group of individuals motivated to empower Justworkers to work fearlessly and responsibly with data. We are committed to growing our impact in the best interest of our customers and evolving how we work together in the best interest of our people & company. Come build the future with us!

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Model Deployment: Lead the deployment of ML/AI/ Gen AI models into production, ensuring they are scalable, maintainable, and well-integrated with existing systems.
• Performance Monitoring: Set up and maintain monitoring systems for AI models in production, tracking performance and ensuring they meet the required accuracy and efficiency standards.
• Pipeline Development: Develop and optimize ML pipelines for continuous training and deployment of models, incorporating best practices in automation and CI/CD methodologies.
• Innovation and Research: Stay abreast of the latest developments in AI and machine learning, particularly in generative models, to suggest and implement cutting-edge solutions.
• Cross-functional Collaboration: Work with various teams to understand their needs and how generative AI can solve complex business problems, translating these into actionable AI strategies.
• Compliance and Security: Ensure all AI operations adhere to relevant data privacy laws and company policies, implementing robust security measures to safeguard data integrity.

​

How You Will Do Your Work

-----------------------------

​

As a Senior ML Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization.  In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years of professional hands-on experience in Machine Learning
• Minimum of 2 years working on ML and GenAI platform capabilities with modern cloud technologies (e.g. Snowflake, dbt, Fivetran, Databricks)
• Highly fluent in SQL and Python, with firm understanding of computer science fundamentals and distributed systems
• Experience with SQL and noSQL databases
• Expertise in Amazon Web Services (AWS) with an emphasis on serverless technologies, infrastructure-as-code, and multi-account organizations
• Proficiency with creating and maintaining CI/CD pipelines (CircleCI, GitHub Actions) and containerization technologies (e.g. Docker)
• Excellent communication and technical writing skills, with the ability to manage stakeholders and internal customers

​

​

The base wage range for this position based in our New York City Office is targeted at $192,500.00 to $211,750.00 per year.

​

#LI-AJ1

​

#LI-Hybrid

​

Who You Are

===============

​

As a Manager, Systems Business Analysis you will help shape Justworks’ internal operations by managing a team of systems business analysts within the Business Process Management team to provide business analysis support with a focus on Salesforce, Service Now, JIRA and other enterprise wide applications. As a hybrid people-manager and individual contributor, you are responsible for setting the vision for the team, initiating projects that contribute to company level objectives and key results (OKRs), while managing a team of analysts to execute against those projects through requirements gathering, stakeholder management, development team support, and product delivery. You will work closely with business teams across the organization to translate their needs to the technical teams, ensuring an ongoing stream of high value solutions, supporting their execution with 3rd party solution providers and/or partners . You will oversee the entire systems delivery process from discovery and project scoping through deployment and serve as an expert for teams trying to improve their internal systems and processes. 

​

​

You thrive in ambiguity and are a collaborative problem solver who enjoys breaking down complex cross-functional issues and creating high-value solutions that support Justworks’ business systems as we scale. You will work closely with the other internal-facing teams, system administrators, developers, and external vendors as appropriate for each initiative. Success in this role is not just about project completion - it is also about effectively navigating conflicting priorities to ensure timelines and company objectives are met in a timely manner. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Engage internal stakeholders to uncover critical business gaps, facilitating the discovery, scoping, and delivery process to deliver on key initiatives that drive desired business outcomes with a focus on Salesforce, ServiceNow, Jira, and other enterprise wide applications
• Maintain and optimize operational workflows and business processes based on best practices. Conduct business process mapping activities with a keen attention to detail
• Drive stakeholder alignment on business and technology priorities and timelines - always questioning the impact of individual features to understand priority and ROI to the business
• Collaborate with technical lead(s) and product owner(s) to align on key priorities, ensure alignment on the execution of projects, and identify resourcing needs across business analysis, project management, and the development team
• Synthesize business requirements to create clear and comprehensive functional user stories and acceptance criteria to be delivered on by systems administrators and developers
• Work with internal and external Developers, Administrators, and Quality Assurance Analysts to ensure adherence to project deadlines and system quality standards
• Coordinate with Quality Assurance analysts to develop test scripts, conduct user acceptance testing, and support in their execution
• Anticipate roll out complexity and needs for every feature launch, managing stakeholder needs and collaborating with Technical Training team to support its roll out
• Facilitate cross team collaboration and manage a project to scope, budget and timeline expectations
• Identify and mitigate current or potential product/project risks
• Support end users by triaging defects and requested feature enhancements through a company wide service desk
• Provide incident management support for key business applications and coordinate support with our vendors and key partners in internal groups.
• Work with business users and third-party developers to design, develop, test and enhance application solutions and procedures
• Deploy team of Business Analysts across projects that align to company and team OKRs
• Play high impact hybrid manager / individual contributor role directing the work of high-level professionals and engaging frequently with senior management
• Drive engagement - creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Ensures accountability - holding self and others accountable to meet commitments

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Systems Business Analysis, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Builds an Effective & Diverse Team - Builds a strong-identity team that applies their diverse skills and perspectives to achieve common goals
• Develops Talent- Develops people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations
• Cultivates Innovation - Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
• Directs Work - Provides direction, delegating and removing obstacles to get work done
• Ensures Accountability - Holds self and others accountable to meet commitments

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum 4+ years experience as a Business Analyst or Product Owner specializing in IT products
• Minimum 2+ years of experience supporting digital products related to Salesforce, JIRA or other CRM or workforce management software
• Minimum 2 year experience with LucidChart, Visio, or other business process mapping software
• A strong writer with the ability to create business deliverables -- including business requirements and business process maps—all with minimal direction and support from a team lead or project manager
• A team player who expertly manages varying needs across development teams, training teams, and stakeholders
• An effective communicator, having worked with both business and technical teams at different levels
• An organized individual who demonstrates strong attention to detail while maintaining a queue of multiple projects across the discovery, development, and deployment phases of the SDLC
• An analytical problem solver who operates well in obscurity, leverages data to derive insights, and is able to break down complex problems with a thoughtful, structured approach
• A proactive team player who’s eager to roll up their sleeves and solve challenges impacting a fast growing business
• A self-starter who is continually learning and developing
• Salesforce certifications or other are a plus

​

The base wage range for this position based in our New York City Office is targeted at $137,500 - $151,235.

​

#LI-Hybrid #LI-KK1

​

​

Software Engineer – Justworks, Inc. – 55 Water Street, 29th Floor, New York, NY 10041

​

Salary Range: $155,000 - $167,500

​

DUTIES: Define the technical direction and culture of the Marketing team. Collaborate with freelance engineers and internal/external technical teams to build web and digital experiences, ensuring they are performant and reliable. Collaborate with designers to create experiences prospects and customers love. Collaborate with stakeholders across the company to help their ideas come to life. Scope, prioritize, and execute against the website roadmap in collaboration with freelance engineers and experience design managers. Design and implement solutions to provide value to prospects and customers as quickly, reliably, and correctly as possible. Improve the performance, reliability, and scalability of existing systems. Write clear documentation to ensure code reliability and ease of maintenance. Help define and communicate technical standards and best practices to stakeholders and non-technical project members. Work within and expand upon existing Agile and Sprint working methods. Perform other duties as assigned.

​

REQUIREMENTS: Bachelor's degree in Software Engineering or a related field required. Five years of professional hands-on experience required. Five years of experience with JavaScript and Git required. Three years of experience with full project lifecycle, shipping features, and projects from start to finish required. Three years of experience defining system architecture(s) and exploring technical feasibility tradeoffs and capabilities required. Three years of experience working with design systems and component-based frontend required. Three years of experience shipping products using the following technologies required: Ruby on Rails, JavaScript/React, Heroku, Git, Algolia, Salesforce, Google Tag Manager, and Google Analytics. Three years of experience with ContentfulCMS system required. Five years of experience working on both frontend and backend development required. Five years of experience supporting other non-technical roles and acting as a technical lead required. One year of experience with outside development agencies required. One year of experience working with single page web apps required. Must be able to work a hybrid work arrangement with Tuesdays and Thursdays required in office. In lieu of a Bachelor’s degree in Software Engineering or a related field and five years of experience, the Employer will accept a Master’s degree in Software Engineering or a related field and three years of experience. 

​

Must have legal authority to work in the U.S. EEOE.

​

E-mail resume to: Danielle Gavish and Josh Siegel, Justworks, Inc., 55 Water Street, Floor 29, New York, NY 10041. dgavish@justworks.com. jsiegel@justworks.com.

​

Who You Are

===============

​

As a Sales Compensation Manager at Justworks, you will play an essential role in optimizing our sales compensation strategy, focusing specifically on the financial aspects and ROI analysis of our variable compensation plans. This position is a key component of our business operations team, where you will apply your expertise in financial analysis, strategic planning, and compensation management to enhance productivity and revenue optimization across the sales organization.

​

In this role, you will oversee the administration, creation, maintenance, and validation of sales commission plans. You will be a subject matter expert inensuring that compensation is aligned with both sales performance and organizational goals. Your leadership will be crucial in implementing and refining compensation systems and data, which help in accurately assessing and distributing sales commissions.

​

Your goal is to cultivate a culture of transparency and precision in compensation management within the sales team. As the principal compensation expert within the sales team, you will work closely with sales management, HR, and finance departments. Your insights and leadership will streamline compensation strategies and ensure that our sales compensation practices support scalable and effective sales operations.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Lead the strategy and execution of sales compensation plans within the sales framework, focusing on the integration of financial analysis, strategic planning, and compensation management to optimize revenue productivity
• Manage and oversee the administration, creation, maintenance, and validation of sales commission plans, ensuring they are aligned with sales performance and organizational goals
• Collaborate closely with sales management, HR, and finance departments to align compensation strategies with company-wide strategic goals and ensure effective sales operations
• Foster a culture within the sales team that values transparency, precision, and strategic alignment in compensation management
• Utilize advanced financial analytics to monitor, analyze, and report on the ROI of sales compensation plans, providing actionable insights to improve efficiency and effectiveness
• Design and execute compensation programs and materials for the sales team, in partnership with sales management and HR, to boost understanding and engagement with compensation plans
• Develop and deliver training programs for sales staff on compensation plans and best practices.
• Stay updated on emerging technologies and industry best practices related to compensation management, reporting, and analytics, and make recommendations for their implementation
• Dive into financial data analytics and reporting, leveraging tools like Tableau and other platforms to extract insights and provide actionable recommendations on compensation strategies
• Drive data governance standards and perform regular data quality audits for compensation data, ensuring accuracy and consistency
• Ensure all compensation plans comply with relevant laws and regulations to mitigate legal risks.
• Collaborate with business analysts and data teams to design and optimize data models and processes related to compensation
• Work with the business operations team to increase efficiency, decrease margins, and achieve all sales KPI targets through effective compensation strategies
• Perform other duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Sales Compensation Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good Judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
• Detail-Oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
• Results-Driven - Consistently achieves results, even under difficult circumstancesClear Communication - The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• You are an accomplished Sales Compensation professional with a proven ability to enhance compensation strategies and optimize revenue productivity
• You are ready to lead and inspire our sales teams by fostering a culture of transparency, precision, and strategic alignment in compensation management
• You bring a minimum of 5 years of experience in sales compensation management, with a deep understanding of financial analysis, strategic planning, and compensation administration
• You possess a strong analytical mindset, adept at using data analytics to derive insights and guide compensation strategies
• You are skilled at communicating complex financial and compensation concepts to stakeholders
• Experience with SQL and familiarity with data visualization tools like Tableau are advantageous, enhancing your ability to analyze and present compensation data effectively
• You are proficient in Salesforce and Compensation Management tools and understand sales processes, territory and quota administration, and sales compensation planning
• You have knowledge of compliance and legal aspects related to compensation management
• You are a self-starter who is continually learning and developing, results-oriented and focused on making sales reps' compensation accurate and motivating
• Experience with training sales staff on compensation plans and best practices

​

​

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

​

#LI-Hybrid #LI-KC2

​

​

Who You Are

===============

​

You are a strategic thinker adept at developing and leading impactful enablement strategies for sales and the Client Success Org (CSO). With a strong analytical mindset and a detail-oriented approach, you thrive in data-driven environments. Your expertise in sales or CSO enablement has honed your understanding of key success drivers, fueling your passion for enhancing organizational performance. In your role, you will lead critical enablement strategies, influencing significant projects within Sales and CSO. This involves collaborating with business partners to align and execute strategic initiatives that enhance efficiency and effectiveness. You excel in entrepreneurial environments that value innovation and significant contributions to business goals. This position requires your strategic insight, analytical prowess, and exceptional communication and project management skills to lead diverse teams and programs. If you're motivated by challenges and the chance to drive transformative programs, this role offers the opportunity to significantly impact our sales and CSO outcomes.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Enablement Strategy Development: Develop and tailor enablement strategies for sales and CSO, aiming to boost performance and effectiveness.
• Program Management: Manage and track key enablement programs, overseeing their implementation and measuring their success.
• Collaboration with Field Enablement Managers: Work closely with field enablement managers to effectively communicate and utilize strategies and tools in the field, ensuring regular alignment and feedback.
• Data Analysis and Reporting: Use data to evaluate enablement initiatives and make informed decisions, managing dashboards to track KPIs.
• Business Partner Engagement: Collaborate regularly with organizational partners to align enablement activities with broader business goals, including marketing and product development.
• Continuous Improvement: Regularly assess and refine enablement programs based on feedback and performance data.
• Communication Initiatives: Develop communication strategies to keep all relevant parties informed about enablement resources and updates.
• Best Practices and Innovation: Research and implement enablement best practices and stay updated with industry innovations.
• Communicate Enablement Strategy and KPIs to Business Partners: Ensure business partners are informed about enablement strategies and performance metrics.
• Additional Responsibilities: Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As an Enablement Strategy Manager, achieving results in the right way is crucial for both your success and the organization’s. Your work will be guided by the following core competencies, which leverage your foundational knowledge, skills, abilities, and personal attributes:

​

• Adaptability: Ability to quickly adapt to new directives and changes within the organization, applying changes to projects and processes effectively. This skill ensures that the enablement strategies remain relevant and aligned with evolving business needs.
• Analytical: Be skilled in analyzing data to extract actionable insights that support the enablement strategies crafted by senior management. Your ability to interpret and implement data-driven decisions will directly impact the effectiveness of enablement efforts.
• Communication: Communicate clearly and effectively, translating complex strategic plans into understandable tasks for implementation across teams. Your role involves bridging the gap between strategy and execution, ensuring all team members understand their responsibilities.
• Market and Customer Insights: Solid understanding of market trends and customer behaviors, supporting the strategic decisions made by senior managers. Your insights will help fine-tune the tactical elements of broader enablement strategies.
• Strategic Planning: Be adept at managing and implementing the components of these strategies. This includes coordinating with various teams to ensure that plans are executed efficiently and align with stated objectives.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• At least 5 years of experience in client-facing roles demanding strategic insights and collaborative initiatives to enhance customer success and drive business growth.
• Minimum 3 years in a strategic enablement role, demonstrating effective development and implementation of enablement strategies.
• Proven ability to simplify and effectively communicate complex concepts to a wide range of audiences.
• Advanced analytical skills, capable of leveraging data to inform strategic decisions and support business cases.
• Demonstrated success in leading multi-team projects and managing diverse personalities in a cooperative and productive environment.
• Preferably experienced in employee benefits; familiarity with Professional Employer Organizations (PEO)
• Exceptional written and verbal communication skills
• Outstanding organizational skills, including the ability to plan, and manage projects under tight deadlines.
• Proficiency in Salesforce, G-Suite, PowerPoint or Keynote, and Excel
• Experience with Gong, Salesloft, 6Sense, and JIRA is preferred, enabling more effective monitoring of sales/CSO interactions and project management.

​

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

​

#LI-Hybrid #LI-KC2

​