Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Mission and Vision
Our Values
Meet Our Team
Perks and Benefits
Our Tech Stack
Careers at
Customer.io
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Customer.io is looking for a motivated leader who can develop and champion a multi-year vision for product learning at Customer.io. We believe our customers will get the best experience learning to use our platform when all of our education resources are guided by a unifying vision, and we’re looking for someone with the same values to make that a reality.
The right person for this role will be hands-on, opinionated and possess a unique blend of product education, content production and management experience. You’ll have the agency and creative control to develop and execute a plan that will expand our technical writing team to become a center of excellence for product education, including educational video production and curriculum design.
Some things you'll do:
- Talk to customers and develop a deep understanding and empathy for how users understand Customer.io, and how to close the most critical customer knowledge gaps
- Develop strategies and resource requests for product education and manage the deployment of those resources to achieve measurable goals
- Keep up on how the best SaaS companies are teaching their customers, and pushing for a high standard in our content
- Partner with the Brand Studio to develop video training content and kickoff the development of a customer training academy
- Manage the Technical Writing team to continuously improve our product documentation
- Collaborate with CX leadership and Growth teams to make product education a strategic, integrated part of the new customer experience
About you:
- 4+ years of experience in customer education, instructional design, and/or technical writing in a SaaS or technology company
- 1+ years in a people management role, with experience coaching and up-leveling your team
- You have experience developing long-term strategies, including resource planning, goal setting, and KPIs
- You have experience setting up measurement strategies that ensure training content is effective and high quality
- You have experience developing content for customer training academies, learning paths, certification programs or other similar experiences
- You’re comfortable conducting direct customer research and turning insights into actions
What we're looking for:
- Candidates should ideally be located in the Americas
- Time zone preference: 3hr working overlap with the Americas (GMT-5 to GMT-8)
- Familiarity with the needs and practices of marketers and/or growth teams is a significant plus
- A growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- Ability to thrive with autonomy and ownership—you bias toward action, and are comfortable navigating ambiguity
- Comfort communicating asynchronously, including across time zones
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,700 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a salary range of $150,000 - $175,000 USD depending on experience. (This range is subject to adjustment up or down based on market rate that will be discussed with your Recruiter.)
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position. ****Tech and access permitting, we plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute intro call with a Recruiter
- 60 minute video call with the Hiring Manager
- 60 minute video call with Design & Marketing cross-functional parters - Portfolio Walkthrough & Take-Home review.
- 30 min video call with Chief Product Officer
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at both the Mid-Market and Senior levels to join us in January 2025! We are looking to expand our team across the UK, Ireland, and the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. Based on your experience and success through our hiring process, you could be considered for either a Mid-Market or Senior Account Executive position, with distinctions in deal size, customer segment, and strategic involvement.
Hiring Timeline:
We're gearing up to bring fresh talent on board as we head into the new year. Our hiring process will start in late October and conclude in November, with onboarding set for January 2025. If you're looking for an exciting opportunity to begin a new chapter, we’d love to hear from you!
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
For both roles:
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
Mid-Market Account Executive
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
+ Engage in high-volume prospecting, cold and warm outreach
+ Manage the full sales cycle for deals typically under $50,000 ACV
+ Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
- Compensation: We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
Senior Account Executive
- Experience: 5+ years of experience in full-cycle B2B SaaS or Martech sales, handling larger, more strategic accounts with complex sales cycles
- Deal Focus: Targets larger, more strategic accounts, often exceeding $50,000 ACV, with longer sales cycles and more complex deal structures
- Support: Partners with a dedicated Sr. SDR for account strategy, with a strong focus on outbound prospecting
- Responsibilities:
+ Conduct value-based selling to close major deals with enterprise clients
+ Drive strategy alongside Sr. SDR, targeting key brands and building relationships with multiple stakeholders
+ Self-source to maintain a pipeline that aligns with quota goals
- Compensation: We are offering a compensation package of $130,000 base + $130,000 variable = $260,000 OTE (or equivalent in local currency), subject to market rate adjustment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at both the Mid-Market and Senior levels to join us in January 2025! We are looking to expand our team across the UK, Ireland, and the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. Based on your experience and success through our hiring process, you could be considered for either a Mid-Market or Senior Account Executive position, with distinctions in deal size, customer segment, and strategic involvement.
Hiring Timeline:
We're gearing up to bring fresh talent on board as we head into the new year. Our hiring process will start in late October and conclude in November, with onboarding set for January 2025. If you're looking for an exciting opportunity to begin a new chapter, we’d love to hear from you!
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
For both roles:
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
Mid-Market Account Executive
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
+ Engage in high-volume prospecting, cold and warm outreach
+ Manage the full sales cycle for deals typically under $50,000 ACV
+ Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
- Compensation: We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
Senior Account Executive
- Experience: 5+ years of experience in full-cycle B2B SaaS or Martech sales, handling larger, more strategic accounts with complex sales cycles
- Deal Focus: Targets larger, more strategic accounts, often exceeding $50,000 ACV, with longer sales cycles and more complex deal structures
- Support: Partners with a dedicated Sr. SDR for account strategy, with a strong focus on outbound prospecting
- Responsibilities:
+ Conduct value-based selling to close major deals with enterprise clients
+ Drive strategy alongside Sr. SDR, targeting key brands and building relationships with multiple stakeholders
+ Self-source to maintain a pipeline that aligns with quota goals
- Compensation: We are offering a compensation package of $130,000 base + $130,000 variable = $260,000 OTE (or equivalent in local currency), subject to market rate adjustment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Kaleb! I lead the Inbound Sales Development team here at Customer.io, and we’re excited to be growing. We’re looking for an Inbound Sales Development Representative (SDR) to join our Americas team and help us connect with potential customers.
As an Inbound SDR, you'll be the first person potential customers talk to when they reach out to us. Your role will be all about understanding their needs, qualifying them, and setting up meetings for our sales team. You'll be working closely with both our marketing and sales teams to make sure our leads are top-notch and help us build a strong pipeline.
We don’t expect you to be an expert in everything right away! What’s most important is that you’re curious, love talking to people, and are eager to make an impact by bringing in new business. You’ll have support from our team to learn and grow in your role.
What you’ll do:
- Connect with Prospects: You’ll be the first point of contact for inbound leads, understanding their needs and starting the qualification process.
- Qualify Leads: Work with leads from various sources (our website, product trials, etc.) to determine if they’re a good fit for what we offer and if they’re ready to speak with our Account Executives.
- Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who are interested in learning more.
- Keep Things Organized: Maintain accurate records of your interactions with leads in our CRM, ensuring clear visibility of their status in the sales funnel.
- Work as a Team: Collaborate closely with marketing to ensure we’re getting high-quality leads and provide feedback to improve our process.
- Follow Up: Stay in touch with prospects who express interest but aren’t yet ready to take the next step.
- Share Your Progress: Regularly update your manager and the team on your lead pipeline and how you’re doing with your goals.
About you:
- You love talking to people and can explain things clearly and simply.
- You’re comfortable with rejection and can stay motivated to keep going.
- You’re organized and can keep track of lots of details without missing anything.
- You have a basic understanding of sales and are excited to learn more about how to qualify leads and handle objections.
- You enjoy working with others, especially across teams, to make sure everything runs smoothly.
- You’re self-driven and love hitting your goals.
What we’re looking for:
- Familiarity with CRM tools like Salesforce or HubSpot.
- A track record of meeting goals for lead qualification and scheduling.
- Someone who thrives in a fast-paced, target-driven environment and works well independently.
Preferred Qualifications:
- 1-2 years of experience in a similar role, ideally in a SaaS or tech company.
- Prior experience in inbound sales within a SaaS company.
- Understanding of marketing automation and lead nurturing processes.
Why you’ll love it here:
- Competitive salary and a great bonus structure.
- Plenty of opportunities for professional development and access to sales coaching.
- You’ll be part of a passionate team that’s focused on growing and succeeding together.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a firm salary of $60,000 base + $27,768 variable = $87,768 OTE (or equivalent in local currency), subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two Sales Development Managers
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Kaleb! I lead the Inbound Sales Development team here at Customer.io, and we’re excited to be growing. We’re looking for an Inbound Sales Development Representative (SDR) to join our Americas team and help us connect with potential customers.
As an Inbound SDR, you'll be the first person potential customers talk to when they reach out to us. Your role will be all about understanding their needs, qualifying them, and setting up meetings for our sales team. You'll be working closely with both our marketing and sales teams to make sure our leads are top-notch and help us build a strong pipeline.
We don’t expect you to be an expert in everything right away! What’s most important is that you’re curious, love talking to people, and are eager to make an impact by bringing in new business. You’ll have support from our team to learn and grow in your role.
What you’ll do:
- Connect with Prospects: You’ll be the first point of contact for inbound leads, understanding their needs and starting the qualification process.
- Qualify Leads: Work with leads from various sources (our website, product trials, etc.) to determine if they’re a good fit for what we offer and if they’re ready to speak with our Account Executives.
- Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who are interested in learning more.
- Keep Things Organized: Maintain accurate records of your interactions with leads in our CRM, ensuring clear visibility of their status in the sales funnel.
- Work as a Team: Collaborate closely with marketing to ensure we’re getting high-quality leads and provide feedback to improve our process.
- Follow Up: Stay in touch with prospects who express interest but aren’t yet ready to take the next step.
- Share Your Progress: Regularly update your manager and the team on your lead pipeline and how you’re doing with your goals.
About you:
- You love talking to people and can explain things clearly and simply.
- You’re comfortable with rejection and can stay motivated to keep going.
- You’re organized and can keep track of lots of details without missing anything.
- You have a basic understanding of sales and are excited to learn more about how to qualify leads and handle objections.
- You enjoy working with others, especially across teams, to make sure everything runs smoothly.
- You’re self-driven and love hitting your goals.
What we’re looking for:
- Familiarity with CRM tools like Salesforce or HubSpot.
- A track record of meeting goals for lead qualification and scheduling.
- Someone who thrives in a fast-paced, target-driven environment and works well independently.
Preferred Qualifications:
- 1-2 years of experience in a similar role, ideally in a SaaS or tech company.
- Prior experience in inbound sales within a SaaS company.
- Understanding of marketing automation and lead nurturing processes.
Why you’ll love it here:
- Competitive salary and a great bonus structure.
- Plenty of opportunities for professional development and access to sales coaching.
- You’ll be part of a passionate team that’s focused on growing and succeeding together.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a firm salary of $60,000 base + $27,768 variable = $87,768 OTE (or equivalent in local currency), subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two Sales Development Managers
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seekingtalented Senior Frontend Engineers to join our growing engineering team! As a key member of our team, you'll leverage your frontend expertise to enhance the user experience for a wide range of customers—from startups to global enterprises. You'll also play a pivotal role in shaping the features and innovations that will help our product thrive.
Why You’ll Love Working Here:
- You will enhance a platform that impacts a vast array of customers daily, from burgeoning startups to global enterprises, ensuring they can engage meaningfully with their customers.
- At Customer.io, you will help drive innovation that shapes the future of customer communications by turning ambitious ideas into accessible solutions.
- Our remote-first, highly collaborative team offers the flexibility to work from anywhere. We’re committed to supporting your professional growth while respecting and valuing the diverse perspectives each team member brings to the table.
Some Things You'll Do:
- Build and refine robust web applications that simplify complex data-driven interactions into seamless user experiences.
- Work closely with Product Managers, Designers, and Backend Engineers to implement features that enhance our product's functionality and user satisfaction.
- Spearhead the adoption of cutting-edge frontend technologies and advocate for best practices in frontend architecture.
- Create responsive and accessible UI components that offer a seamless experience across multiple devices and platforms.
- Provide guidance and mentorship to those around you and promote a culture of excellence and continuous improvement within the team.
What We're Looking For:
- 7+ years of frontend development experience, with a solid portfolio of complex applications built using modern JavaScript frameworks.
- Advanced knowledge of JavaScript, CSS, and HTML. Experience with React is highly valued, as well as familiarity with Ember.js or willingness to learn on the job.
- Adept at transforming complex technical challenges into user-friendly solutions. You think not just about the code, but about how the code impacts the user.
- Exceptional collaboration skills, with a track record of working effectively in a distributed team environment.
- Passion for pushing the boundaries of web technologies to create the best possible user experience.
- It would be great if you had expertise in frontend performance testing and optimization techniques, but I won’t be too greedy!
- Works in North/South American time zones
If you're excited to be part of a team that shapes the future of how businesses communicate with their customers, we’d love to hear from you! This role offers the opportunity to make substantial contributions to a dynamic, innovative company, with a competitive salary, comprehensive benefits, and a flexible work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview
- Take Home Assignment + 60 minute Assignment Review Call
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Debbie, a Technical Support Manager at Customer.io. I’m looking for a Technical Support Engineer to join our growing team based in the EMEA region.
Are you an early riser who loves getting a jump on the day? As a Technical Support Engineer with a 6am start time, you'll be ahead of the game, providing exceptional support to our global customers. By starting early, you’ll have more time to enjoy your afternoons and create a work-life balance that suits your lifestyle.
If you're ready to make an impact, work with cutting-edge technology, and still have time for your passions after work, this role is perfect for you!
As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.
On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams. You'll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in the company, so you’re our secret sauce to ensure we provide a remarkable customer experience. Our customers are core to everything we do (it’s in our name!) - so it's key to bring your passion to customers and help solve their problems to advocate for product improvements.
Today, our Technical Support team is powered by Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows. We support our customers through email and live chat. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom or Roam pairing session or a video call to clarify customer scenarios or share tips to remedy customer issues.
Are you interested in growth opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or Customer Success Teams. We're looking for folks who want to develop professionally as Customer.io grows.
What we are looking for:
- Located in the the UK or Ireland
- Please note that this role requires a start time of 6:00 AM Dublin (GMT)
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
About you:
- You love technical problem-solving and demonstrate curiosity.
- You enjoy helping others with your technical knowledge and take pride in your work.
- You see every support interaction as an opportunity to improve the customer experience.
- You take ownership of delivering results and get satisfaction from getting things done.
- You’re passionate about learning new things.
- You’re not afraid to ask questions if you’re confused about how something works.
- You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $70,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
As part of our pre-employment process, all final candidates will be asked to complete a background check and employment verifications.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video interview with Maria Diaz, Recruiter
- 45-minute video call with Debbie Otuagomah, Technical Support Manager
- A take-home assignment to prepare for your next interview
- 60-minute video call with two potential teammates to go over the take-home assignment
- 30-minute video call with Michelle, Director of Technical Support
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Debbie, a Technical Support Manager at Customer.io. I’m looking for a Technical Support Engineer to join our growing team based in the EMEA region.
Are you an early riser who loves getting a jump on the day? As a Technical Support Engineer with a 6am start time, you'll be ahead of the game, providing exceptional support to our global customers. By starting early, you’ll have more time to enjoy your afternoons and create a work-life balance that suits your lifestyle.
If you're ready to make an impact, work with cutting-edge technology, and still have time for your passions after work, this role is perfect for you!
As a Technical Support Engineer, you’ll communicate directly with our customers via our Support Center. Our team is especially excited to hear from folks with Technical Support backgrounds who have experience communicating technical tasks mostly over email—a strong ability to communicate in writing is more than nice to have.
On a day-to-day, you’ll triage a diversity of support tickets as well as work on process improvement, and conduct regular touch points with our Product and Customer Success teams. You'll also help new and existing customers get up and running with our product, diagnose tricky situations, and aid companies in achieving their business goals. Our TSEs have contact with more customers than anyone else in the company, so you’re our secret sauce to ensure we provide a remarkable customer experience. Our customers are core to everything we do (it’s in our name!) - so it's key to bring your passion to customers and help solve their problems to advocate for product improvements.
Today, our Technical Support team is powered by Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support team workflows. We support our customers through email and live chat. While we mostly interact with each other through Notion and Slack, it’s not uncommon for us to jump on a Zoom or Roam pairing session or a video call to clarify customer scenarios or share tips to remedy customer issues.
Are you interested in growth opportunities? So are we. Our Technical Support Team offers various career paths, such as our Engineering, Product, or Customer Success Teams. We're looking for folks who want to develop professionally as Customer.io grows.
What we are looking for:
- Located in the the UK or Ireland
- Please note that this role requires a start time of 6:00 AM Dublin (GMT)
- Experience in a technical support role and/or customer-facing role
- Familiarity or comfort with offering live channel support
- An understanding of basic programming concepts (API, variables, if-else statements, loops, etc.). If you know some Javascript, too, that's even better!
- Excellent written and verbal communication skills
- Be motivated with a self-starter attitude
- Previous work for a SaaS company or an understanding of technical platforms
- Ability to work in a fast-paced, team environment
- Experience with the Marketing Automation industry a plus or supporting email marketing/business communication tools!
About you:
- You love technical problem-solving and demonstrate curiosity.
- You enjoy helping others with your technical knowledge and take pride in your work.
- You see every support interaction as an opportunity to improve the customer experience.
- You take ownership of delivering results and get satisfaction from getting things done.
- You’re passionate about learning new things.
- You’re not afraid to ask questions if you’re confused about how something works.
- You understand written communication is not always flawless and assume the best intentions during interactions with customers and your team. Empathy is one of your strongest attributes.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $70,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
As part of our pre-employment process, all final candidates will be asked to complete a background check and employment verifications.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video interview with Maria Diaz, Recruiter
- 45-minute video call with Debbie Otuagomah, Technical Support Manager
- A take-home assignment to prepare for your next interview
- 60-minute video call with two potential teammates to go over the take-home assignment
- 30-minute video call with Michelle, Director of Technical Support
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking talented Senior Fullstack Engineers to join our growing engineering team!
You’ll work on challenging problems, building scalable, robust services and user interfaces that drive the future of customer engagement technology. As our next great teammate, you'll blend your expertise across both backend and frontend systems, to directly impact the experience of a wide variety of customers, from startups to global enterprises, and help shape the features and infrastructure needed for our product to flourish.
Some things you'll do...
- Design and develop high-performance, scalable services in Go and user interfaces in JavaScript (React & Ember), driving critical workflows that empower businesses to engage with their customers.
- Collaborate cross-functionally with incredible partners across Product, Design, and Engineering to shape and implement features that enhance our platform and deliver seamless, intuitive experiences for our users.
- Own the entire development lifecycle, from technical design through implementation and deployment, ensuring reliability, maintainability, and performance at scale.
- Lead by example, mentoring your peers and contributing to a culture of shared knowledge, continuous learning, and technical excellence across the team.
- Identify high-impact opportunities to improve both backend services and frontend interfaces, turning complex challenges into elegant, user-friendly solutions.
- Influence product direction through technical insights, proactively collaborating with others to prioritize features that matter most.
What we're looking for...
- 7+ years of professional experience in full-stack development, with a strong portfolio showcasing complex web applications and distributed systems.
- Professional experience with TypeScript combined with advanced knowledge of JavaScript, CSS, and HTML.
- Experience in modern JavaScript frameworks. (Bonus if you have experience with Ember.js or React)
- Proficiency in backend technologies, ideally with Go or another strongly-typed language such as Java, Kotlin, or TypeScript.
- Experience designing and maintaining scalable APIs and services with relational (e.g., PostgreSQL or MySQL) or NoSQL databases.
- A cloud-native mindset. Deep experience working in AWS, GCP, or Azure, or tools like Docker and Kubernetes are nice to have.
- Passionate about building high-quality, testable code using unit, integration, and end-to-end testing to ensure system stability and performance.
- A track record of collaborating effectively in a distributed team environment, with strong written and verbal communication skills and a commitment to mentoring others.
- Problem-solving expertise, with the ability to transform complex technical challenges into simple, elegant solutions that delight users.
- A DevOps approach to development, with experience in CI/CD pipelines, infrastructure automation, and monitoring production systems.
- Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- Take Home Assignment + 2 60 minute Assignment Review Calls
- 60 minute Technical Deep Dive Interview
- Final Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a seasoned software engineer with extensive native iOS expertise to join our growing Engineering team. You will play a pivotal role in guiding our team, mentoring junior engineers, and upholding our high performance and quality standards, as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality iOS applications, demonstrated leadership skills, and a willingness to collaborate across other platforms such as Android, Flutter, and React Native.
---
Key Responsibilities
- Develop and lead the development of our mobile SDKs.
- Mentor junior team members and foster a collaborative environment.
- Engage in architectural design discussions and problem-solving.
- Contribute to continuous improvement and innovation.
- Maintain and improve code quality through writing unit, integration, and E2E tests.
- Collaborate with cross-functional teams and partners to define, design, and ship new features.
Qualifications
- 7+ years of experience in native iOS development.
- Proficiency in Swift, Objective-C, and Apple ecosystem.
- Strong understanding of iOS architecture, design patterns, and best practices.
- Familiar with the how to manage and publish dependencies with iOS dependency management tools like SPM and Cocoapods.
- Experience in leading projects, and mentoring junior engineers.
- Excellent problem-solving skills and a product-minded.
- Can be available between 2PM and 5PM GMT to have common communication window with the team.
Good to Have
- + Experience with other mobile technologies (Android, React Native, Flutter).
+ Familiarity with Behavior Driven Development.
+ Contributions to open-source projects.
+ Backend or full-stack development experience.
Why Join Us?
- Competitive compensation and perks.
- Be part of a diverse and inclusive team that values each member's unique contributions.
- Enjoy a culture that promotes work-life balance and continuous learning.
- Fully remote work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute Live Coding Interview
- 60-minutes Team Lead Assessment
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking talented Senior Fullstack Engineers to join our growing engineering team!
You’ll work on challenging problems, building scalable, robust services and user interfaces that drive the future of customer engagement technology. As our next great teammate, you'll blend your expertise across both backend and frontend systems, to directly impact the experience of a wide variety of customers, from startups to global enterprises, and help shape the features and infrastructure needed for our product to flourish.
Some things you'll do...
- Design and develop high-performance, scalable services in Go and user interfaces in JavaScript (React & Ember), driving critical workflows that empower businesses to engage with their customers.
- Collaborate cross-functionally with incredible partners across Product, Design, and Engineering to shape and implement features that enhance our platform and deliver seamless, intuitive experiences for our users.
- Own the entire development lifecycle, from technical design through implementation and deployment, ensuring reliability, maintainability, and performance at scale.
- Lead by example, mentoring your peers and contributing to a culture of shared knowledge, continuous learning, and technical excellence across the team.
- Identify high-impact opportunities to improve both backend services and frontend interfaces, turning complex challenges into elegant, user-friendly solutions.
- Influence product direction through technical insights, proactively collaborating with others to prioritize features that matter most.
What we're looking for...
- 7+ years of professional experience in full-stack development, with a strong portfolio showcasing complex web applications and distributed systems.
- Professional experience with TypeScript combined with advanced knowledge of JavaScript, CSS, and HTML.
- Experience in modern JavaScript frameworks. (Bonus if you have experience with Ember.js or React)
- Proficiency in backend technologies, ideally with Go or another strongly-typed language such as Java, Kotlin, or TypeScript.
- Experience designing and maintaining scalable APIs and services with relational (e.g., PostgreSQL or MySQL) or NoSQL databases.
- A cloud-native mindset. Deep experience working in AWS, GCP, or Azure, or tools like Docker and Kubernetes are nice to have.
- Passionate about building high-quality, testable code using unit, integration, and end-to-end testing to ensure system stability and performance.
- A track record of collaborating effectively in a distributed team environment, with strong written and verbal communication skills and a commitment to mentoring others.
- Problem-solving expertise, with the ability to transform complex technical challenges into simple, elegant solutions that delight users.
- A DevOps approach to development, with experience in CI/CD pipelines, infrastructure automation, and monitoring production systems.
- Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- Take Home Assignment + 2 60 minute Assignment Review Calls
- 60 minute Technical Deep Dive Interview
- Final Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io. We are looking for a high-energy individual, to join our partnerships team as a Strategic Channel Account Manager working with our highest priority partners on the East Coast of North America. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. You will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.
If you’ve been a top performer in sales or partnerships, and are looking to join our growing team then this is an excellent role for you!
Some things you’ll do:
- Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
- Manage full sales cycles, including exploratory calls and demos with partners
- Build your pipeline by sourcing new opportunities from partners
- Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
- Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
- Enable partners to know how to position Customer.io above competitors
- Manage relationships with existing and new partners
- Attend industry conferences, masterminds, and networking events to prospect new clients
- Quarterly in-person meetings with your top partners
- Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
- Become a Customer Marketing Expert
Competencies / Qualifications
- Located on the East Coast of North America, preferably (i.e. Toronto, NYC, Boston, Miami, Austin, or surrounding areas)
- 2+ years experience in an Account Executive or sales-focused partnership role
- Up to 20% of travel within your designated region
- You have experience running full sales cycles and working with partners
- Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
- You’ve been a top performer at your previous roles and held sales targets
- You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $119,000 base + $51,000 variable = $170,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter (Maria)
- 45-minute video call with the Hiring Manager (Billy)
- Take Home Assignment (1 week)
- Assignment Review Call w/ Billy - 20 minutes
- 30-minute interview w/ Matt
- 30-minute interview w/ Sterling
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Associate Account Manager to join our growing team.
As an Associate Account Manager at Customer.io, you’ll play a key role in building and maintaining strong client relationships. You'll work with your assigned accounts to ensure their needs are met, manage renewals, and identify growth opportunities. This is a great opportunity to get hands-on experience in account management while collaborating with teams across Customer.io, such as Sales, Marketing, and Customer Success.
We don’t need you to be an expert in everything, but rather someone eager to learn, passionate about customer satisfaction, and ready to help our clients succeed. You’ll be supported every step of the way as you take on challenges and grow in your role.
Some things you'll do:
- Build Relationships: You’ll be the go-to person for your clients, managing their accounts and renewals while collaborating with the Customer Success team to strengthen client connections and support their growth with Customer.io.
- Support Growth: Collaborate with Account Managers to develop strategies that enhance client satisfaction and pipeline health, ensuring we’re always working towards growth and success.
- Track Progress: Monitor key performance indicators (KPIs) for your accounts, spotting any potential issues early and working with the team to find solutions.
- Be There for Clients: Act as the main point of contact for clients, addressing their inquiries and issues, and collaborate with billing to manage account-related matters and ensure a smooth experience.
- Learn and Grow: Stay on top of industry trends, expand your skills in account management, and look for ways to contribute to the team’s success.
About you:
- You’re curious and ready to dive into account management, eager to learn how to help clients achieve their goals.
- You’ve got a knack for building strong relationships and a passion for delivering exceptional customer service.
- You’re organized and detail-oriented, able to manage multiple tasks while keeping an eye on the big picture.
- You’re adaptable and thrive in fast-paced environments, always ready to take on new challenges.
- You’re a team player who loves collaborating with others to drive success.
What we're looking for:
- You’ve got 1-2 years of experience in a role where you’ve interacted with customers, solved problems, and managed relationships.
- You’re located in the Americas or Dublin, Ireland.
- Whether you’ve worked in Sales, Customer Success, Account Management, or a similar field, you’re excited about helping clients succeed.
- You’re a strong communicator, able to convey ideas clearly and build rapport with clients and teammates alike.
- You’re tech-savvy, and if you’ve used CRM tools or worked in a SaaS environment, that’s a plus!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $54,000 base + $22,500 variable = $76,500 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with the Hiring Team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Associate Account Manager to join our growing team.
As an Associate Account Manager at Customer.io, you’ll play a key role in building and maintaining strong client relationships. You'll work with your assigned accounts to ensure their needs are met, manage renewals, and identify growth opportunities. This is a great opportunity to get hands-on experience in account management while collaborating with teams across Customer.io, such as Sales, Marketing, and Customer Success.
We don’t need you to be an expert in everything, but rather someone eager to learn, passionate about customer satisfaction, and ready to help our clients succeed. You’ll be supported every step of the way as you take on challenges and grow in your role.
Some things you'll do:
- Build Relationships: You’ll be the go-to person for your clients, managing their accounts and renewals while collaborating with the Customer Success team to strengthen client connections and support their growth with Customer.io.
- Support Growth: Collaborate with Account Managers to develop strategies that enhance client satisfaction and pipeline health, ensuring we’re always working towards growth and success.
- Track Progress: Monitor key performance indicators (KPIs) for your accounts, spotting any potential issues early and working with the team to find solutions.
- Be There for Clients: Act as the main point of contact for clients, addressing their inquiries and issues, and collaborate with billing to manage account-related matters and ensure a smooth experience.
- Learn and Grow: Stay on top of industry trends, expand your skills in account management, and look for ways to contribute to the team’s success.
About you:
- You’re curious and ready to dive into account management, eager to learn how to help clients achieve their goals.
- You’ve got a knack for building strong relationships and a passion for delivering exceptional customer service.
- You’re organized and detail-oriented, able to manage multiple tasks while keeping an eye on the big picture.
- You’re adaptable and thrive in fast-paced environments, always ready to take on new challenges.
- You’re a team player who loves collaborating with others to drive success.
What we're looking for:
- You’ve got 1-2 years of experience in a role where you’ve interacted with customers, solved problems, and managed relationships.
- You’re located in the Americas or Dublin, Ireland.
- Whether you’ve worked in Sales, Customer Success, Account Management, or a similar field, you’re excited about helping clients succeed.
- You’re a strong communicator, able to convey ideas clearly and build rapport with clients and teammates alike.
- You’re tech-savvy, and if you’ve used CRM tools or worked in a SaaS environment, that’s a plus!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $54,000 base + $22,500 variable = $76,500 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with the Hiring Team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Will, Head of Analytics at Customer.io. I'm looking for a new senior data analyst/analytics engineer to join our team supporting our Product organization with a particular focus on supporting our Product-Lead-Growth (PLG) initiatives and other Product team-driven priorities!
As a member of our Analytics team, we'll work together to curate our data, uncover insights, and create dashboards. By helping stakeholders across our team understand how each element of the business is operating, you'll help us move smarter and faster.
You'll be a consultant and trusted advisor to folks across our functional teams, but particularly focused on supporting our Engineering, Product, and Design (EPD) org as they work to improve our product and our customers’ experience. While data helps inform many decisions at Customer.io, it’s one factor alongside other things like customer research, our experience, and intuition. You won’t find us running experiments to figure out which of 50 shades of blue is the best one for a button color! You'll be helping us make decisions that matter.
A bit about how we work...
We get data into our Snowflake warehouse though a mix of scalable SaaS ETL tools (Stitch, Customer.io’s Data Pipelines) and engineering-managed data pipelines for data originating from our production systems. We curate that raw data into an analytics layer using dbt and then build charts and dashboards on top of that layer in Sigma or build Mixpanel dashboards based on product usage events. Sometimes we'll take that data into Sheets to build a forecast or pipe it into a specialized tool for more exploration. We're always interested in exploring new ways to unearth insights.
As our new Senior Product Data Analyst, you will...
- Own our Product Analytics data catalogue and work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights.
- Review our PLG customer journey, the data we have available, inclusive of quality, and make a plan to improve data quality and comprehensiveness to deliver a clean PLG channel dashboard and funnel.
- Study our existing product analytics and usage data to align the team around specific “aha” moments that drive desired outcomes and metric definitions for those outcomes. You would then use these findings and metrics to, for example, work with our Growth squad to devise a series of experiments to decrease time to aha for newly onboarding self-serve customers.
- Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations around the team’s experimentation calendar and specific experiments.
- Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes.
- Solve other data problems for the company as-needed.
You are...
- An independent problem-solver, but aren’t afraid to ask for help or collaboration when you need to.
- Curious, inquisitive, and constantly seeking to understand how things work.
- Capable of digging through the weeds to find a nugget of insight, but willing to step back before you've lost a week to a fruitless search.
- Empathetic and able to put yourself into the shoes of your stakeholders to better understand what they care about and help them answer the questions they may not yet know they need to ask.
- You know how to build and maintain clean, intuitive datasets that will enable you to answer new questions quickly and accurately.
- A strong communicator - particularly in written form since clear writing will be important to sharing your insights with others across our distributed team.
- Based in UTC -4 to -7 (North or South America) to maximize working hours overlap.
What we're looking for
- 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
- 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
- 2+ years of experience supporting product teams
- 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
- Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool.
- An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience.
- Someone who will help business leaders and EPD squads see around corners and drive impactful change to the business.
- Fluency in SQL to query and dbt to transform data.
Ideally, but not required...
- You’ve used tools in our stack like: dbt, Mixpanel, Snowflake, Sigma, Stitch Data, Customer.io Data Pipelines or Paradime.
- You’ve worked with data from CRM tools like Salesforce or Salesloft.
- You’ve worked with data from payment applications like Stripe or Ordway.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute video call with two potential peers
- Take-Home Assignment & Review Call with the team
- 45-minute video call with two potential stakeholders
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.
At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
As a Director of Engineering at Customer.io, you will...
- Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
- Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
- Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
- Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
- Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
- Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
- Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We're looking for someone with…
- Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
- A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
- A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
- Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
- A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
- A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
- Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30 minute video call with Recruiter
- 60 minute Career Accomplishment Interview with Hiring Manager
- 60 minute Architecture Interview
- Take Home Writing Exercise + 60 minute Review call
- 60 minute Bar Raiser Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for a Senior Backend Engineer to join our Workflows squad, where you'll play a pivotal role in developing the backbone of our customer engagement platform. Our squad plays a critical role at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you’ll help push the boundaries of what's possible in customer engagement technology.
Why You’ll Love Working Here:
- You will directly contribute to the core features that drive Customer.io's mission, helping businesses create meaningful conversations at scale.
- You’ll tackle the type of complex problems related to scalability, data processing, and high availability that many engineers can only dream of.
- Work within the Workflows squad, collaborating closely with frontend engineers, product managers, and designers to deliver features that enhance user satisfaction and our shared success.
- Enjoy the flexibility to work anywhere in the world, supported by a culture that values diversity and inclusion and emphasizes work-life balance.
Some Things You'll Do:
- Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently.
- Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design.
- Work closely with the product team to understand customer needs and translate these into impactful features.
- Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness.
- Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.
What We're Looking For:
- Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.
- Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.
- Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas.
- Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes.
- Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders.
- Works North/South American time zones
Preferred Qualifications:
- Background in industries that demand high scalability and reliability.
- Mastery in developing asynchronous task systems, real-time data processing, and performance optimization.
- Proven ability to lead projects and mentor engineers towards achieving excellence in code and system architecture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Our core values
When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:
- Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
- Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
- Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
- Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.
Benefits at Customer.io
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in-person with your peers throughout the year
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You are located in the Americas
- You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking a Senior Backend Engineer to join our growing Engineering team!
Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.
As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.
Some things you'll do
- Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
- Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
- Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
- Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.
About you
- Works in North/South American time zones
- Preferably 7+ years of relevant experience.
- A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang.
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
- Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
- A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Experience in working with RDB systems, preferably MySQL.
- Ability to deliver high-quality solutions quickly and without mentorship.
- Experience working within a distributed company is preferred.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- Final Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Somer, VP of Product at Customer.io.
I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.
At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.
Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.
Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name or the firstName attribute? When and why does the signup_validated event fire? These questions stop most users in their tracks. We need you to unblock them!
This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.
You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.
What you'll do
Lead the CDP Squad in achieving strategic outcomes with solutions that are:
- Valuable (our customers choose to use)
- Viable (the solution works within the constraints of the business)
- Usable (our customers can figure out how to use)
- Feasible (our engineers have the skills and technology to implement)
Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.
What we're looking for
- Working hours that overlap with 9 AM to 3 PM Central Daylight Time
- 5+ years of product management experience in a software development setting
- 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
- Alignment-building expertise - you listen, understand, and influence at a near-executive level
- Product-led Growth experience - you’ve used marketing automation tools before
- Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
- Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
- Initiative - you take ownership of problems when next steps aren't clear
About the job
We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $174,000 - USD $192,000
Zone 2: USD $160,000 - USD $176,000
Zone 3: USD $145,000 - USD $160,000
Zone 4: USD $116,000 - USD $128,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- 60-minute assignment review call with a Product Designer and Engineering partner
- 45-minute call with a Product leader
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
🧻 Wipe the others’ Ass.
💪 Improve 1% daily.
✅ Done is better than perfect.
🔥 Run to the fire.
💼 Be an owner.
You Belong Here
Dare to Grow
Help Each Other Cross the Finish Line
Play for the Long Run
Clarify, Simplify, Focus
Empower with Context
Take Ownership, Be Bold, Be Excellent
Deliver Value
Do it with excellence
Creator success is our success
Default to generosity
Work in public
Create every day
Teach everything you know
We have Integrity
We move Quickly
We are Data-Driven
We are Transparent
We are Pioneering
We are Collaborative
Our Valued Behaviors
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We trust each other
We are inquisitive
We are mission-driven
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
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