Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
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Meet Our Team
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Customer.io
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Will, Head of Analytics at Customer.io. I'm looking for a new senior data analyst/analytics engineer to join our team supporting our Product organization with a particular focus on supporting our Product-Lead-Growth (PLG) initiatives and other Product team-driven priorities!
As a member of our Analytics team, we'll work together to curate our data, uncover insights, and create dashboards. By helping stakeholders across our team understand how each element of the business is operating, you'll help us move smarter and faster.
You'll be a consultant and trusted advisor to folks across our functional teams, but particularly focused on supporting our Engineering, Product, and Design (EPD) org as they work to improve our product and our customers’ experience. While data helps inform many decisions at Customer.io, it’s one factor alongside other things like customer research, our experience, and intuition. You won’t find us running experiments to figure out which of 50 shades of blue is the best one for a button color! You'll be helping us make decisions that matter.
A bit about how we work...
We get data into our Snowflake warehouse though a mix of scalable SaaS ETL tools (Stitch, Customer.io’s Data Pipelines) and engineering-managed data pipelines for data originating from our production systems. We curate that raw data into an analytics layer using dbt and then build charts and dashboards on top of that layer in Sigma or build Mixpanel dashboards based on product usage events. Sometimes we'll take that data into Sheets to build a forecast or pipe it into a specialized tool for more exploration. We're always interested in exploring new ways to unearth insights.
As our new Senior Product Data Analyst, you will...
- Own our Product Analytics data catalogue and work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights.
- Review our PLG customer journey, the data we have available, inclusive of quality, and make a plan to improve data quality and comprehensiveness to deliver a clean PLG channel dashboard and funnel.
- Study our existing product analytics and usage data to align the team around specific “aha” moments that drive desired outcomes and metric definitions for those outcomes. You would then use these findings and metrics to, for example, work with our Growth squad to devise a series of experiments to decrease time to aha for newly onboarding self-serve customers.
- Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations around the team’s experimentation calendar and specific experiments.
- Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes.
- Solve other data problems for the company as-needed.
You are...
- An independent problem-solver, but aren’t afraid to ask for help or collaboration when you need to.
- Curious, inquisitive, and constantly seeking to understand how things work.
- Capable of digging through the weeds to find a nugget of insight, but willing to step back before you've lost a week to a fruitless search.
- Empathetic and able to put yourself into the shoes of your stakeholders to better understand what they care about and help them answer the questions they may not yet know they need to ask.
- You know how to build and maintain clean, intuitive datasets that will enable you to answer new questions quickly and accurately.
- A strong communicator - particularly in written form since clear writing will be important to sharing your insights with others across our distributed team.
- Based in UTC -4 to -7 (North or South America) to maximize working hours overlap.
What we're looking for
- 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
- 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
- 2+ years of experience supporting product teams
- 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
- Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool.
- An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience.
- Someone who will help business leaders and EPD squads see around corners and drive impactful change to the business.
- Fluency in SQL to query and dbt to transform data.
Ideally, but not required...
- You’ve used tools in our stack like: dbt, Mixpanel, Snowflake, Sigma, Stitch Data, Customer.io Data Pipelines or Paradime.
- You’ve worked with data from CRM tools like Salesforce or Salesloft.
- You’ve worked with data from payment applications like Stripe or Ordway.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute video call with two potential peers
- Take-Home Assignment & Review Call with the team
- 45-minute video call with two potential stakeholders
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Mike, Sales Manager of our EMEA region here at Customer.io.
We're looking for a motivated and successful Mid-Market Account Executive, EMEA to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked mid-market deals in the MarTech or Saas space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
As a Mid-Market Account Executive, EMEA, you’ll represent Customer.io to our largest prospective customers.
This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- A minimum of 2 years as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call with the Hiring Team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.
At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
As a Director of Engineering at Customer.io, you will...
- Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
- Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
- Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
- Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
- Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
- Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
- Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We're looking for someone with…
- Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
- A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
- A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
- Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
- A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
- A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
- Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with Recruiter
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- 60 minute Architecture Interview
- Take Home Writing Exercise + 60 minute Review call
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Terry, Director of Engineering at Customer.io.
I’m looking for someone to manage the global site reliability engineering (SRE) squad responsible for reliability across all our products. Working directly with the product development squads, this team will drive best practices in production readiness, incident management, and observability while operating existing technology and enabling the scaling of our production systems with next generation technology. You’ll get to move fast while leading a team solving challenging problems in scalable distributed systems while maintaining a great customer experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us continue to make an impact on the high-growth CDP and marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Engineering Manager and development squad leadership peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least three years’ experience as an Engineering Manager for SRE teams working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Has at least three year’s experience as an SRE, designing and implementing reliable and scalable infrastructure
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $175,000-$190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Writing Exercise + 60 minute Review call
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! I’m Aiden, Senior Director of Product Design at Customer.io.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join the Profiles squad, which builds the experiences that allow our customers to build real-time audiences from their customer data. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Develop an understanding and compassion for customers through research
- Create design proposals for new features and collaborate with engineers on prototypes
- Participate in the product team's prioritization of work, advocating for the customer experience
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting
- You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience and passion for taking complex concepts and making them more understandable in you designs
What we're looking for…
- Prior experience in a B2B SaaS setting, preferably working with concepts like data and automation
- Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
- Familiarity designing within the constraints of a design system and how interfaces are built from components
- Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
- Experience with tools like Mixpanel, Amplitude, or Fullstory
- Proficiency with Figma
About Design at Customer.io
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $170,000 - USD $186,000
Zone 2: USD $155,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute intro call with a Recruiter
- 45 minute video call with the Hiring Manager
- 1 hour video call with a Senior Product Designer(s) & cross-functional partners - Portfolio Walkthrough
- 1 hour video call with a Senior Product Designer - Design Exercise
- 45 min video call with a cross-functional Product Manager
- 45 min video call with a cross-functional Engineering Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Customer.io is looking for a collaborative Site Reliability Engineer (SRE) who loves solving interesting puzzles and is excited to help us build out a scalable, reliable platform that our customers love. The successful candidate should also be able work independently when needed and be able to lead other SREs.
Our small, remote-first team is fun-loving, passionate and highly effective. We offer a lot of opportunity to grow and refine your skills while having a significant impact. The other members of our site reliability team have backgrounds in a wide variety of industries, from Telecom to Gaming, with 10 - 20 years of experience in DevOps. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.
As a Site Reliability Engineer you will:
- Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io’s infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure we have adequate observability of our infrastructure and applications.
- Debug production issues across services and levels of the stack.
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- Based in North/South American time zones
- Preferably 7+ years of experience as a site reliability engineer and/or software engineer
- Experience in managing and working with RDB systems (MySQL)
- A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
- Proven experience building cloud infrastructure via code using Terraform and automating operational toil
- Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices.
- Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job
- Experience working with Google Cloud Platform is nice to have
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance
- Ability to work with all Engineering teams and lead technical discussions and solve problems
- Inclination to proactively find problems and solve them
- Ability to coach junior SREs and elevate them.
- Ability to take on long-term projects and see them through completion
- A security-first mindset
- A self-starter who values synchronous and asynchronous work
We understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Technical Interview & Assignment Review Call
- Final Interview with the Director of Engineering Platform Experience
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for a Senior Backend Engineer to join our Workflows squad, where you'll play a pivotal role in developing the backbone of our customer engagement platform. Our squad plays a critical role at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you’ll help push the boundaries of what's possible in customer engagement technology.
Why You’ll Love Working Here:
- You will directly contribute to the core features that drive Customer.io's mission, helping businesses create meaningful conversations at scale.
- You’ll tackle the type of complex problems related to scalability, data processing, and high availability that many engineers can only dream of.
- Work within the Workflows squad, collaborating closely with frontend engineers, product managers, and designers to deliver features that enhance user satisfaction and our shared success.
- Enjoy the flexibility to work anywhere in the world, supported by a culture that values diversity and inclusion and emphasizes work-life balance.
Some Things You'll Do:
- Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently.
- Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design.
- Work closely with the product team to understand customer needs and translate these into impactful features.
- Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness.
- Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.
What We're Looking For:
- Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.
- Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.
- Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas.
- Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes.
- Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders.
- Works in EMEA time zones
Preferred Qualifications:
- Background in industries that demand high scalability and reliability.
- Mastery in developing asynchronous task systems, real-time data processing, and performance optimization.
- Proven ability to lead projects and mentor engineers towards achieving excellence in code and system architecture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for an innovative Senior Frontend Engineer to join our Workflows squad, a critical team at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you'll play a pivotal role in transforming complex workflows into intuitive, accessible, and high-performing web interfaces that not only meet the needs of our diverse global customer base but also push the boundaries of what's possible in customer engagement technology.
Why You’ll Love Working Here:
- You will enhance a platform that impacts a vast array of customers daily, from burgeoning startups to global enterprises, ensuring they can engage meaningfully with their customers.
- At Customer.io, you will help drive innovation that shapes the future of customer communications by turning ambitious ideas into accessible solutions.
- Our remote-first, highly collaborative team offers the flexibility to work from anywhere. We’re committed to supporting your professional growth while respecting and valuing the diverse perspectives each team member brings to the table.
Some Things You'll Do:
- Build and refine robust web applications that simplify complex data-driven interactions into seamless user experiences.
- Work closely with Product Managers, Designers, and Backend Engineers to implement features that enhance our product's functionality and user satisfaction.
- Spearhead the adoption of cutting-edge frontend technologies and advocate for best practices in frontend architecture.
- Create responsive and accessible UI components that offer a seamless experience across multiple devices and platforms.
- Provide guidance and mentorship to those around you and promote a culture of excellence and continuous improvement within the team.
What We're Looking For:
- Ideally 7+ years of frontend development experience, with a solid portfolio of complex applications built using modern JavaScript frameworks.
- Advanced knowledge of JavaScript, CSS, and HTML. Experience with React is highly valued, as well as familiarity with Ember.js or willingness to learn on the job.
- Adept at transforming complex technical challenges into user-friendly solutions. You think not just about the code, but about how the code impacts the user.
- Exceptional collaboration skills, with a track record of working effectively in a distributed team environment.
- Passion for pushing the boundaries of web technologies to create the best possible user experience.
- It would be great if you had expertise in frontend performance testing and optimization techniques, but I won’t be too greedy!
- Works in North/South American time zones
If you're excited to be part of a team that shapes the future of how businesses communicate with their customers, we’d love to hear from you! This role offers the opportunity to make substantial contributions to a dynamic, innovative company, with a competitive salary, comprehensive benefits, and a flexible work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for a Senior Backend Engineer to join our Workflows squad, where you'll play a pivotal role in developing the backbone of our customer engagement platform. Our squad plays a critical role at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you’ll help push the boundaries of what's possible in customer engagement technology.
Why You’ll Love Working Here:
- You will directly contribute to the core features that drive Customer.io's mission, helping businesses create meaningful conversations at scale.
- You’ll tackle the type of complex problems related to scalability, data processing, and high availability that many engineers can only dream of.
- Work within the Workflows squad, collaborating closely with frontend engineers, product managers, and designers to deliver features that enhance user satisfaction and our shared success.
- Enjoy the flexibility to work anywhere in the world, supported by a culture that values diversity and inclusion and emphasizes work-life balance.
Some Things You'll Do:
- Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently.
- Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design.
- Work closely with the product team to understand customer needs and translate these into impactful features.
- Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness.
- Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.
What We're Looking For:
- Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.
- Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.
- Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas.
- Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes.
- Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders.
- Works North/South American time zones
Preferred Qualifications:
- Background in industries that demand high scalability and reliability.
- Mastery in developing asynchronous task systems, real-time data processing, and performance optimization.
- Proven ability to lead projects and mentor engineers towards achieving excellence in code and system architecture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking a highly skilled and experienced General Counsel to join our dynamic team. In this role, you will lead and shape our company's legal strategy, ensuring compliance with applicable laws and regulations while protecting our interests. You will oversee corporate governance, litigation, compliance, and various legal matters while providing expert advice to our leadership team.
This is an exciting opportunity for a seasoned legal professional who thrives in a fast-paced environment and has a passion for technology. We would love to hear from you if you have a strong background in technology transactions, corporate governance, and legal department leadership.
What You’ll Do
- Develop and Implement Legal Strategy: Shape and drive the company’s legal strategy, ensuring compliance with all applicable laws and regulations.
- Corporate Governance and Compliance: Oversee activities related to corporate governance, litigation, compliance, and other legal matters.
- Contract Management and Negotiations: Work closely with sales and company leadership to provide legal advice on contract management and negotiations.
- Intellectual Property Protection: Safeguard the company’s intellectual property and manage IP-related legal matters.
- Employment Law and HR Policies: Advise on employment law matters and develop HR policies aligned with legal requirements.
- Scalability and Repeatability: Collaborate with the CFO and Operations team to set the company up for scalability and operational efficiency.
- Risk Management: Identify and mitigate legal risks across the organization.
- Management of Outside Counsel: Oversee and manage outside legal counsel as needed.
What We’re Looking For
- Extensive Legal Experience: 10 years of technology transactional experience, including significant time in a law firm environment, drafting, reviewing, negotiating, and advising on a variety of customer and partner transactions.
- Legal Department Leadership: Direct experience in creating, building, and implementing a legal department.
- Bar Membership: Membership in at least one state bar, with the ability to practice as in-house counsel for a remote company HQ in Oregon.
- Commercial Contracts Expertise: Background in reviewing, drafting, and negotiating complex commercial contracts, particularly in a SaaS environment.
- Broad Legal Knowledge: Proven experience in managing a wide range of legal issues, including corporate governance, data privacy, IP, M&A, and employment law.
- Leadership Skills: Demonstrated success as a leader of high-performing teams in a fast-paced environment.
- Interpersonal Skills: Strong interpersonal skills to effectively communicate and collaborate with various stakeholders.
- Project and Time Management: Ability to manage multiple projects and deliverables simultaneously.
- Global Business Acumen: Global business experience is a plus.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $265,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with potential team members
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Our core values
When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:
- Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
- Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
- Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
- Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.
Benefits at Customer.io
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in-person with your peers throughout the year
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You are located in the Americas
- You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Customer.io is looking for a collaborative Site Reliability Engineer (SRE) who loves solving interesting puzzles and is excited to help us build out a scalable, reliable platform that our customers love. The successful candidate should also be able work independently when needed and be able to lead other SREs.
Our small, remote-first team is fun-loving, passionate and highly effective. We offer a lot of opportunity to grow and refine your skills while having a significant impact. The other members of our site reliability team have backgrounds in a wide variety of industries, from Telecom to Gaming, with 10 - 20 years of experience in DevOps. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
We are seeking product-minded, empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.
As a Site Reliability Engineer you will:
- Design, build, and maintain core infrastructure pieces that allow Customer.io scaling to support real-time processing and delivery of billions of messages
- Plan the growth of Customer.io’s infrastructure
- Automate the deployment process to make it as boring as possible
- Be on our on-call rotation to respond to Customer.io availability incidents and provide support for technical support engineers with customer incidents
- Ensure we have adequate observability of our infrastructure and applications.
- Debug production issues across services and levels of the stack.
- Take an active role in a friendly and supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Learn, practice, and share with your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- Preferably 7+ years of experience as a site reliability engineer and/or software engineer
- Experience in managing and working with RDB systems (MySQL)
- A solid understanding of problems of scalability and experience deploying and managing distributed applications on cloud infrastructure
- Proven experience building cloud infrastructure via code using Terraform and automating operational toil
- Deep knowledge of UNIX environments and the ability to apply modern collaborative development practices.
- Go experience is a nice to have, but most of our engineers have succeeded while picking it up on the job
- Experience working with Google Cloud Platform is nice to have
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Ability to work independently in your timezone and make progress on tasks and projects without needing frequent guidance
- Ability to work with all Engineering teams and lead technical discussions and solve problems
- Inclination to proactively find problems and solve them
- Ability to coach junior SREs and elevate them.
- Ability to take on long-term projects and see them through completion
- A security-first mindset
- A self-starter who values synchronous and asynchronous work
- Based in APAC time zones
We understand that you might not have all the skills we've listed, and that's okay. If you have a combination of some of the items listed and you're interested in developing in the others, we want to hear from you!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Technical Interview & Assignment Review Call
- Final Interview with the Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Julia, Engineering Manager at Customer.io. I'm seeking a Senior Backend Engineer to join our growing Engineering team.
Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.
As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.
Some things you'll do
- Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
- Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
- Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
- Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.
What we're looking for
- A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
- A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Experience in working with RDB systems, preferably MySQL.
- Ability to deliver high-quality solutions quickly and without mentorship.
- Experience working within a distributed company is preferred.
- Preferably 7+ years of relevant experience
- Able to work core hours of 8AM-11AM EST to interact with the team.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Jorge, Engineering Manager at Customer.io. I'm seeking a Senior Backend Engineer to join our growing Engineering team.
Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.
As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.
Some things you'll do
- Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
- Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
- Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
- Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.
About you
- Preferably 7+ years of relevant experience.
- A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang.
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
- Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
- A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Experience in working with RDB systems, preferably MySQL.
- Ability to deliver high-quality solutions quickly and without mentorship.
- Experience working within a distributed company is preferred.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 45-minute Interview with Hiring Manager
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Terry, Director of Engineering Platform Experience at Customer.io. I’m looking for an Enablement Engineer to join our growing Engineering team.
Customer.io is looking for a collaborative senior engineer who loves to reduce complexity, improve development velocity, and decrease time to market by providing self-service solutions, engineering standards, and best practices. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Other members of our team have backgrounds in various industries, from AdTech to Gaming. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
We value diversity, and, as a distributed company, are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life.
What you'll do:
- Develop novel solutions to reduce engineering drag
- Jointly develop and execute a roadmap for solving identified developer productivity challenges
- Work closely with engineering leaders and managers within our company focused on improving quality and reliability
- Build internal processes and tools that optimize the developer experience at Customer.io
- Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience working with engineers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Proficiency in Go
- Proficiency in using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have.
- Ability to deliver high-quality solutions quickly and without mentorship
- Experience working within a distributed company is preferred
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $145,000 - $160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Technical Interview & Assignment Review Call
- Final Interview with the Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hey there, I’m Matt, Director of Engineering at Customer.io!
I’m looking for an Engineering Manager to join our Workflows squad and lead a team of our most experienced engineers in enhancing the reliability, performance, and scalability of our core Journeys product. You will be instrumental in driving innovation and optimizing performance at the heart of our flagship product, Journeys.
You’re exactly the person we’re looking for if you’re excited to solve engineering problems at a scale that most engineering teams can only dream of. You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day. You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission of delivering messages that matter.
As an Engineering Manager at Customer.io, you will...
- Lead a dedicated team of skilled engineers, nurturing a culture focused on high performance, code sustainability, and product quality.
- Drive cross-functional initiatives and communicate effectively across different areas of the organization to align on product strategy and engineering goals.
- Participate in technical design and architectural discussions to ensure solutions are scalable, reliable, and secure.
- Collaborate with product owners, architects, and designers to evaluate the feasibility of new features and influence product architecture for improved agility and performance.
- Foster a culture of innovation, excellence, and continuous improvement, coaching team members to develop their skills and careers.
- Oversee the technical vision for the team and ensure alignment with the company’s strategic goals.
- Manage project scopes, timelines, and deliverables, ensuring high-quality outcomes and timely execution.
- Advocate for best practices in software development, including clean code, architecture principles, and automated testing.
- Engage in hands-on technical leadership, contributing to coding, code reviews, and critical troubleshooting when necessary.
We're looking for someone who…
- Has at least 3 years of experience as an engineering manager on a full-stack engineering team, ideally at an early to mid stage SaaS company.
- Has hands-on senior level, engineering experience building code for applications at scale.
- Brings a technical depth of expertise in software architecture, languages, technologies, and infrastructure that allows them to communicate technical decisions to others.
- Builds and nurtures high performing teams.
- Has a product mindset and the ability to pair it to business objectives.
- Demonstrates experience partnering with product management, design, and business stakeholders.
- Has experience working with remote teams and teams across time zones.
- Works in EMEA or North/South American time zones
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- 60 minute Behavioral/Management Interview + 45 minute Leadership Interview
- 60 minute Architecture Interview
- Take Home Writing Exercise + 60 minute Review call
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a Senior Android Engineer to join our growing Engineering team.
We're seeking a seasoned software engineer with extensive native Android expertise. You will play a pivotal role in guiding our team, mentoring junior engineers, and uphold our high performance and quality standards as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality Android SDKs, demonstrated leadership skills, and a willingness to learn and support other platforms such as iOS, Flutter, and ReactNative.
Some things you'll do
- Develop and lead the development of our mobile SDKs.
- Mentor junior team members and foster a collaborative environment.
- Engage in architectural design discussions and problem-solving.
- Contribute to continuous improvement and innovation.
- Maintain and improve code quality through writing unit, integration, and E2E tests.
- Collaborate with cross-functional teams and partners to define, design, and ship new features.
Qualifications
- 5+ years of experience in native Android development.
- Proficiency in Kotlin, Java, and Android SDK.
- Strong understanding of Android architecture, design patterns, and best practices.
- Experience with Android dependency management tools like Gradle and Maven.
- Experience in leading projects, and mentoring junior engineers.
- Excellent problem-solving skills and a product-minded approach.
- Able to work core hours of 2PM and 5PM GMT to interact with the team.
Good to have:
- Experience with other mobile technologies (iOS, React Native, Flutter).
- Familiarity with Behavior Driven Development.
- Contributions to open-source projects.
- Backend or full-stack development experience.
Why Join Us?
- Competitive compensation and perks.
- Be part of a diverse and inclusive team that values each member's unique contributions.
- Enjoy a culture that promotes work-life balance and continuous learning.
- Fully remote work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute live coding interview with our engineers
- 60-minutes team lead assessment with the team Engineering Manager and Product Manager
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm James Walsh, Director of Solutions at Customer.io!
We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.
As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.
To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.
Some things you'll do...
- Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
- Build and document proofs of concepts in the Customer.io platform for complex use cases
- Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
- Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
- Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
- Creating collateral, documentation, and other technical sales materials as needed
- 75% of your time will be spent working on deals
- 25% of your time spent will be creating collateral and documentation for the team
We're looking for someone with...
- The availability to support normal working hours (around 8 am to 5 pm) within USA PT, MT, or CT time zones.
- 2+ years of experience as a Solutions Architect or Sales Engineer
- Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
- Exceptional storytelling skills
- Initiative to research, plan, and execute projects from start to completion
- Strategic decision-making ability that is thoughtful and empathetic
- Understanding of sales processes and awareness of sales strategy
- Experience working for a SaaS company or with a marketing automation platform
- A firm grasp on Computer Science principles
- Understanding of noSQL data structures and RESTful applications
- Experience working with templating languages like Liquid, Handlebars, or Jinja
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 base + $15,000 variable = $105,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- Recruiter Screen - 30 minutes
- Hiring Manager Interview - 60 minutes
- Take Home Assignment (1 week)
- Mock Call - 60 minutes w/ Solutions Architect Team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Somer, VP of Product at Customer.io.
I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.
At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.
Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.
Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name or the firstName attribute? When and why does the signup_validated event fire? These questions stop most users in their tracks. We need you to unblock them!
This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.
You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.
What you'll do
Lead the CDP Squad in achieving strategic outcomes with solutions that are:
- Valuable (our customers choose to use)
- Viable (the solution works within the constraints of the business)
- Usable (our customers can figure out how to use)
- Feasible (our engineers have the skills and technology to implement)
Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.
What we're looking for
- Working hours that overlap with 9 AM to 3 PM Central Daylight Time
- 5+ years of product management experience in a software development setting
- 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
- Alignment-building expertise - you listen, understand, and influence at a near-executive level
- Product-led Growth experience - you’ve used marketing automation tools before
- Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
- Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
- Initiative - you take ownership of problems when next steps aren't clear
About the job
We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $174,000 - USD $192,000
Zone 2: USD $160,000 - USD $176,000
Zone 3: USD $145,000 - USD $160,000
Zone 4: USD $116,000 - USD $128,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- 60-minute assignment review call with a Product Designer and Engineering partner
- 45-minute call with a Product leader
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Nick, Head of Marketing Ops!
My team is seeking a highly motivated Marketing Operations Specialist to join our dynamic team. This role is pivotal in optimizing our marketing operations to enhance our SaaS product's reach and efficiency. The ideal candidate will have a robust background in Marketing Operations or Revenue Operations within the SaaS industry, demonstrating expertise in utilizing leading technologies and methodologies to drive marketing success.
Some things you’ll do
- Salesforce and Tech Stack Administration: Ensure seamless functionality across all platforms for optimal data flow and accessibility. This includes tools like Salesforce, Customer.io, Snowflake, Google Analytics, Airtable, Zapier and more!
- Campaign Development Support: Support the development and execution of marketing campaigns for CIO. Operationalize campaign creation, deployment, and management processes to ensure efficiency and effectiveness on behalf of our Growth and Demand Generation teams.
- Google Analytics Management: Own and manage all aspects of Google Analytics, including monitoring web tracking metrics like visitors, sessions, conversions, and SEO performance. Manage relationships with agencies regarding GA, Ads, and website optimization.
- Data Integrity and Process Improvement: Maintain rigorous data analysis and auditing practices to uphold data integrity. Implement and refine processes and integrations to improve overall marketing operational efficiency.
- Work Collaboratively with multiple teams: Collaborate closely with the sales, product, customer success, and other marketing teams to ensure marketing efforts support overall business objectives
What we’re looking for
- 2-4 years in Revenue Operations, Marketing Operations or Sales Operations (Ideally at a B2B SaaS company)
- 2+ years working in a fast-growing start-up environment where a growth mindset, adaptability and a drive for continuous improvement are valued.
- High Technological Proficiency in CRM and database management systems (e.g., Salesforce, Snowflake), integration architecture and process building.
- Experience in managing Google Analytics and other similar web analytics tools.
- Demonstrated capability in handling integrations, including APIs, webhooks, no-code automators (such as Zapier, Postman etc).
- Strong problem-solving skills with a history of using automation to address complex issues.
- Experience in data handling, including analytics, database management and SQL.
- Ability to independently manage projects and contribute to team goals while maintaining detailed documentation and adhering to internal project management methodologies.
Desired Attributes
- Highly self-motivated with a passion for software, automation, integration, and continuous learning.
- Exceptional organizational skills, with experience in project management methodologies and thorough documentation practices.
- A team-oriented mindset with the ability to work effectively under minimal supervision.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 1 week to complete a Project
- Project Review Call with potential team members
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
Do it with excellence
Creator success is our success
Default to generosity
Work in public
Create every day
Teach everything you know
We have Integrity
We move Quickly
We are Data-Driven
We are Transparent
We are Pioneering
We are Collaborative
Our Valued Behaviors
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We trust each other
We are inquisitive
We are mission-driven
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
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