Hi, We're Possible Finance!

Team Introduction

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Possible exists to help everyday Americans build financial health — and our App Ecosystem team is the foundation that makes that possible at scale. We own the customer-level experiences and shared platform capabilities that every product at Possible builds on: the application flow, offer logic, shared services like identity verification, engagement and analytics tooling, and the composable frontend infrastructure that lets teams ship fast and safely.

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This is a newly formed team, born out of a strategic reorg designed to solve one of our biggest challenges: Possible has grown from a single lending product to a portfolio of access products and services — but the infrastructure underneath was built for a one-product world. We're now building the connective tissue that turns a collection of individual products into a cohesive, multi-product platform that deepens customer relationships over time.

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If you're energized by the idea of defining how a product-led fintech scales from "we have multiple products" to "we have a multi-product strategy," this team is where that work lives. You'll partner with a dedicated EM, a designer, and a team of 6-8 engineers — and the decisions you make will shape the experience for every customer and every product team at Possible.

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The Role & Impact

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As the Principal Product Manager for App Ecosystem, you'll own the strategy and execution for how Possible's customers experience, access, and deepen their relationship with our full product portfolio. This is the rare PM role that is equal parts customer strategy and platform — you'll define what multi-product experiences look like for customers while building the systems and frameworks that make those experiences scalable.

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In your first 12-18 months, you'll lead the transition from our current single-active-product model to a true multi-product framework — designing the product-agnostic application experience and defining the rules for how customers can hold and move between products. This is the highest-impact product initiative at the company, and you'll own it end to end.

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You'll also build our offer management system — the decisioning layer that determines what to present to each customer, and the configuration engine that lets us create tailored offers for different channels and partnerships without one-off engineering work. And you'll develop the customer value optimization strategy that governs how we think about pricing, packaging, and product deepening across the portfolio.

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On the platform side, you'll partner closely with engineering to shape our composable app foundation and shared services — ensuring product teams can launch and iterate on new products without reinventing infrastructure. You'll also have the opportunity to help define an AI-first developer platform that enables both human engineers and AI agents to ship frontend changes quickly and safely.

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This role has a direct line to the Director of Product, visibility across the entire product organization, and influence on nearly every customer-facing decision at Possible. It will grow as the platform grows — and if you build this well, you'll have built the system that Possible scales on for years.

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What You'll Bring

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Must-Have Competencies

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• Strong analytical and data skills. You build analyses yourself — defining segmentation, measuring impact, and making trade-off decisions with data, not just intuition. You're comfortable in SQL, spreadsheets, and analytics tools, and you use them daily.
• High ambiguity tolerance and ownership drive. This is a new team with a greenfield mandate. There is no existing playbook. You thrive when you're defining the "what" and "how" from scratch, making decisions with imperfect information, and driving work forward without waiting for direction.
• Customer value optimization experience. You've made product and pricing decisions that optimize for customer lifetime value across multiple products or services. You understand the economics of what to offer, to whom, and when — not just feature shipping, but the strategic layer above it.
• Platform thinking with customer empathy. You can toggle between "how do I build a system that product teams can leverage" and "what does this actually feel like for the customer." You've worked on products that serve both internal teams and end users, and you know how to balance those needs.
• Technical fluency with platform and infrastructure concepts. You don't need to write code, but you credibly partner with engineering on architecture, tooling, and developer experience decisions. You understand trade-offs around composability, reusable patterns, and what makes a platform safe and fast to build on.

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Preferred Competencies

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• Experience building multi-product or marketplace frameworks. You've been through the transition from single-product to multi-product at a consumer company and understand the organizational, technical, and product design challenges that come with it.
• Experience with offer management, decisioning, or personalization systems. You know how to build a system that decides what to show a customer and allows non-engineering configuration of offers — understanding concepts like decisioning logic, audience targeting, and offer lifecycle management.

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Nice to Have

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• Consumer lending or fintech experience. Domain familiarity with credit products, underwriting, and regulatory considerations would accelerate your ramp, but the core skill is customer value optimization — which transfers across domains.

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Key Behaviors We Value

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At Possible, we live by our Cultural Values. For this role, we especially value:

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• 🔑 Act with Ownership. This is a new team with a greenfield mandate — no playbook, no predecessor to follow. You'll take personal responsibility for defining the multi-product strategy, making bold bets on architecture and customer experience, and driving outcomes with focus, urgency, and discipline. You'll think beyond your own tenure, building systems that Possible will scale on for years.
• ⚖️ Scientific Approach. The multi-product framework, offer management system, and deepening strategy all require rigorous thinking — forming hypotheses, running experiments, and changing direction when the data says so. You'll bring intellectual honesty to trade-off decisions and foster respectful debate with engineering, design, and cross-functional partners to ensure the best ideas win.
• 💙 Mission-Driven. Every decision you make — from product-agnostic application flows to offer decisioning logic — directly shapes how customers access and deepen their relationship with Possible. You'll obsess over the customer experience and make trade-offs that prioritize long-term customer value over short-term convenience.

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This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th).

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The compensation range for this role is $202,300 to $238,000. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.

Team Introduction

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At Possible, we're building financial products that help everyday Americans improve their financial health. But great products only matter if they work reliably — and when something goes wrong, how fast and effectively we respond defines the customer experience just as much as the features we ship.

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Our Product Operations team is newly formed and purpose-built to own that challenge. We're the first line of defense when issues arise, and the team responsible for making sure they happen less often in the future. We own the internal tooling our operations team depends on, the AI-powered support agent that handles customer inquiries, the incident management process that keeps the product running smoothly, and the remediation systems that resolve issues at scale.

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This team exists because Possible reached an inflection point: we've grown to the point where operational excellence can't be a side job distributed across product teams — it needs a dedicated team with dedicated product leadership. You'll work with a dedicated EM and a team of engineers who are already in place and ready to build. The mandate is clear: reduce the operational burden on the rest of the organization, improve the customer experience when things go wrong, and invest in the tooling and automation that prevents issues from reaching customers in the first place.

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The Role & Impact

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As the Senior Product Manager for Product Operations, you'll own the products and systems that keep Possible running for our customers and our internal teams. This is a role for someone who finds deep satisfaction in making things work better — and who understands that the unglamorous work of incident management, internal tooling, and operational automation has an outsized impact on customer trust and organizational velocity.

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In your first months, you'll bring structure to how Possible handles incidents and bugs — standing up triage processes, defining SLAs, and creating clear escalation paths so that the right issues get to the right people at the right speed. Today, too many incidents land on engineers and PMs who should be focused on building; you'll change that.

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You'll own IAM, the internal platform our operations associates use every day to service customer accounts. This is the most critical system in your portfolio — you'll drive near-term improvements that make ops associates faster and more effective, while building toward a longer-term modernization that reimagines what the tool can be.

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You'll also own Max, our AI-powered customer support agent. Max is already live handling email inquiries, and you'll improve its effectiveness while scaling it into live chat — launching Possible's first real-time customer support channel. And you'll build the remediation tooling and automation that lets the ops team resolve known issue patterns at scale, without pulling in engineering.

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This role reports to the Director of Product and sits at the intersection of product, engineering, and operations. You'll be the person who understands the customer experience deeply enough to know what's breaking, technical enough to help diagnose why, and operationally minded enough to fix it systemically rather than one ticket at a time.

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What You'll Bring

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Must-Have Competencies

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• Operational product ownership experience. You've owned internal tools, operational systems, or support platforms as a product manager — not just contributed to them. You understand the craft of building products for internal users where success is measured in operational efficiency and issue resolution, not feature engagement.
• Process design and incident management instincts. You bring order to chaos. You've designed operational workflows, defined SLAs, and built escalation paths. You see a messy process and you can't help but fix it — not with documentation alone, but with systems and tooling that enforce the right behavior.
• Strong analytical skills and metrics orientation. You live in operational metrics — resolution time, issue volume, escalation rate, automation coverage. You're comfortable instrumenting systems, building dashboards, and using data to decide what to fix next and prove that it worked.
• High ownership and bias for action. When something breaks, you run toward it. You operate with urgency on active issues while simultaneously investing in the prevention and automation that reduces future fire volume. You don't wait for things to be assigned to you.
• Technical fluency and curiosity about creating leverage via AI. You understand how products work end-to-end — not just the UI, but the underlying systems, data flows, and failure modes. You can partner with your EM to triage incidents effectively: reading logs, querying data, understanding where in the stack something broke. You're also deeply curious about how AI and new technologies can be applied to operational tooling and customer support to create step-change improvements.
• Comfort working across engineering, ops, and support. You're the connective tissue between the engineering team building tooling and the ops team using it. You deeply understand ops workflows, translate those needs into product requirements, and maintain trust with non-technical stakeholders who are often frustrated by tooling gaps.

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Preferred Competencies

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• Experience with AI-powered support or conversational AI products. You've worked with AI support agents, chatbot platforms, or similar systems and understand concepts like resolution rate, handoff logic, and conversation quality.
• Experience building or modernizing legacy internal tools. You've navigated the "enhance while you rebuild" challenge — keeping the lights on while driving toward a new architecture. You know how to earn trust with users by shipping quick wins while building toward a bigger vision.

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Nice to Have

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• Fintech or financial services ops experience. Familiarity with the operational complexity of consumer financial products — compliance constraints, money-movement implications of errors, regulatory remediation — would accelerate your ramp, but strong operational product instincts transfer across domains.

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Key Behaviors We Value

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At Possible, we live by our Cultural Values. For this role, we especially value:

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• 🔑 Act with Ownership. This is the "first line of defense" role. When something breaks, you own it — not because it was assigned to you, but because that's how you operate. You come to the table with solutions, take personal responsibility for resolution, and invest in the long-term systems that prevent issues from recurring. There are no shortcuts in operational excellence.
• ⭐ Expectations of Excellence. Operational work can be thankless, but you hold yourself to the same high bar whether you're triaging an incident at 7 AM or designing the next version of IAM. You sweat the details because you know that in operational products, the details are the difference between a customer who trusts Possible and one who doesn't. You build work you're proud to stand behind, even when it's behind the scenes.
• 🤝 Trust as the Foundation. You sit at the intersection of engineering, ops, and support — teams that depend on each other and sometimes frustrate each other. You build trust by following through on commitments, being transparent about priorities and trade-offs, and creating space for ops associates and support agents to share what's actually happening on the ground. When you say something will be fixed, it gets fixed.

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This is a Hybrid position. We work in our centrally located office in downtown Seattle three days a week (M, T, and Th).

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The compensation range for this role is $182,750 to $215,000. We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.

About the Role

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We are seeking a versatile Senior Software Engineer to join our engineering team. You will design, develop, and maintain high-performance, reliable, and scalable services using Java, Spring Framework, gRPC, and GraphQL in this role. As a senior team member, you will provide technical leadership, mentor junior engineers, and drive innovation within your area of expertise.

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Key Responsibilities

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• Design, develop, and maintain microservices using Java, Spring Framework, and gRPC
• Lead and drive sophisticated technical projects from conception to production deployment
• Provide technical guidance and mentorship to other engineers
• Collaborate with multi-functional teams to define, design, and ship new features
• Quickly write high-quality, well-tested, maintainable code
• Conduct code reviews to ensure code quality and consistency to standard processes
• Query and resolve complex production issues
• Contribute to architecture discussions and technical decision-making
• Document system designs, APIs, and technical processes
• Stay ahead of industry trends and bring innovative solutions to the team

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Required Qualifications

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• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
• 7+ years of professional software development experience
• 5+ years of experience with Java and Spring Framework (Spring Boot, Spring Cloud)
• Strong experience with gRPC and protocol buffers
• Deep understanding of microservice architecture patterns and standard methodologies
• Experience with AWS services and cloud architecture
• Strong problem-solving skills and attention to detail
• Excellent communication and collaboration skills
• Experience working remotely and collaborating effectively with distributed teams

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Preferred Qualifications

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• Knowledge of event-driven architectures and message queuing systems (Kafka, RabbitMQ)
• Experience with payment processing systems and financial transactions
• Understanding of security standard methodologies in microservices architecture
• Experience with CI/CD practices and tools (Jenkins, GitLab CI, etc.)
• Strong understanding of distributed systems concepts
• Experience with GraphQL implementation and schema design

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With the backing of our venture investors— Union Square Ventures, Canvas Ventures, Euclidean Capital, and Unlock Venture Partners — a dedicated following of hundreds of thousands of customers, and an extraordinary team, we are unwavering in our fight for financial fairness. As one of only a few FinTech Public Benefit Corporations, we’ve baked our dual dedication to building a profitable and socially impactful company into our charter; we only succeed when our customers do too. Reach out if you’re interested in helping us deliver financial products that shield consumers from predatory lending practices and encourage economic health.

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This is a Hybrid position. We work in the office three days a week, and our office is centrally located in downtown Seattle.

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The compensation range for this role is $175,720 to $191,000 We also offer significant stock options, comprehensive benefits, a bonus plan, commuter benefits, and an excellent office space with complimentary drinks and food options.