Raptive

Hi, We're Raptive!

Find us:
https://raptive.com/
New York City
Private
251-1000
Media

Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all.

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Enterprise Account Manager

 • 
Raptive
Remote
Private
251-1000

Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all.

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Raptive for Enterprise, the team dedicated to serving the company’s largest customers, is seeking an analytical and strategic Account Manager who is passionate about data-driven storytelling and building strong, sustainable relationships.

The ideal candidate has a publisher-first mentality, expertise in programmatic advertising, a clear understanding of the digital ecosystem, and an urge to effectively support publishers and their executive teams in understanding how it impacts their business. 

The Account Manager will be responsible for managing client relationships, communicating and assessing performance changes internally and externally, and continuously seeking new opportunities for growth and improvement. They will take a consultative approach to developing deep customer relationships and collaborate closely with a number of internal, cross-functional teams, reporting to the Sr. Director of Enterprise Account Management. 

What you will  be doing:

  • Strategic Consulting
    • Proactively communicate with the client - through email, Slack, using video conferencing tools, or in-person when possible with meaningful and relevant information
    • Stay up-to-date with the internal product releases and identify growth opportunities for all accounts within the book of business - from revenue-increasing opportunities to engagement and product adoption 
    • Monitor and analyze performance trends for each client to address any performance shifts; ensure major changes are communicated and escalated appropriately internally and externally
    • Prepare goal-driven Business Reviews for book of business and present it to the decision-makers within the client’s organization
    • Lead training and knowledge-share sessions for clients to further their industry education and act as a subject matter expert in programmatic and digital ad tech space overall
    • Consult with yield and revenue teams to optimize performance and seek opportunities for custom direct campaigns
  • Day-to-day Account Management
    • Serve as primary external contact for clients on a daily basis and address their needs, both proactively and reactively within the team’s SLAs
    • Provide excellent customer service to clients by managing their expectations, sharing data insights, and finding growth opportunities
    • Partner with the performance team to identify ad layout optimizations for the clients and coordinate optimization plans
    • Ensure timely and accurate onboarding for new clients, coordinating with internal teams and communicating onboarding needs and expectations to the client
    • Provide reporting access and dashboard walkthroughs, while explaining the data and providing analysis of client’s trends and performance metrics
    • Help manage a variety of client-sold direct campaigns and PMP deals, including  – QA, forecasting, screenshots, setup, performance optimizations, campaign pacing, KPI reporting, and liaising with AdOps for trafficking and deal execution
    • Complete various admin tasks such as documentation, reporting, keeping SalesForce, Asana, and Confluence up to date.
  • Professional and Personal Growth Projects
    • Develop and build upon subject matter expertise on one or more topics relevant to the industry and our client base, share knowledge and insights with internal and external stakeholders
    • Keep up to date with industry insights, understand macro and micro trends, and liaise with Product teams to drive innovation and continue to improve Raptive offerings
    • Engage as a mentee and work with the manager to identify personal and professional growth goals, and tailor projects to develop the skills and competencies necessary to achieve them

The skills and experience you’ll bring to the job:

  • Relationship management skills
  • Prior client-facing experience is a must
  • Strong understanding of a wide range of aspects of the digital media industry, including, ad monetization, DSP and SSP relationships, SEO, affiliate marketing, audience growth, 3rd party cookies, consent management, brand safety, and web vitals
  • Strong track record of analytical, strategic and creative problem-solving experience with tangible results
  • Ability to understand and present data, and the knowledge of data analysis tools, including pivot tables and data visualization platforms
  • Superior attention to detail and passion for data-driven storytelling
  • Excellent communication skills, both written and verbal, and strong interpersonal skills with the ability to relate to a wide range of people in a polite, friendly and diplomatic manner
  • Ability to learn quickly and apply learnings to new situations and draw conclusions based on own and other’s experiences
  • A good sense of humor, lots of common sense and logical thinking, a committed and flexible attitude to the job and the ability to generate ideas
  • Ability to organize, manage and prioritize own time and energy effectively to keep up with different tasks and projects at once, thrive in pressured situations and work effectively to deadlines
  • Minimum of 3 years hands-on digital account management experience at an Internet publisher or Internet media buying agency
  • Ad operations knowledge a plus
  • BA/BS degree required
  • Passionate about data with good attention to detail
  • Quick learner with a can-do attitude 
  • Strong interpersonal skills and the ability to relate to a wide range of people
  • Excellent communication skills, both written and verbal, with a polite, friendly and diplomatic manner
  • The ability to solve problems as they arise and to work effectively to deadlines
  • A good sense of humor, common sense and logical thinking, a committed and flexible attitude to the job and the ability to generate ideas
  • The ability to prioritize and manage several different tasks at once and thrive in pressured situations

About Raptive 

Raptive’s mission is to power creator independence. We’re a creator company that provides revenue, audience, business solutions, and much more for creators and enterprise publishers. Since the very beginning of digital content creation, we’ve been allies and advocates for every kind of creator and charted the uncharted to help creators grow their businesses through it all. 

Today we are the catalyst for 5,000+ of the world’s most premium creators on the open web and rank as the ninth-largest digital property in the U.S. Creators who choose Raptive are premium content creators, trendsetters, iconic brands, and charismatic personalities, captivating more than 78% of U.S. audiences on their sites alone with the power to move and disrupt culture. They collectively rank #1 in Food, Family, Home, and Lifestyle--with a reach of more than 191M monthly unique visitors and more than half a billion followers across social platforms.

Creators are the future of media. And together, the future is ours to create. 

The base salary range for this position is $70,000-$95,000 plus commission bonus. The range provided is Raptive’s reasonable estimate of the annualized base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, geographic location, knowledge, skills and abilities. This role is eligible for additional  incentive compensation that isn’t included in the posted range.

For more information, visit www.Raptive.com or follow us on LinkedIn or Instagram.

Raptive is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We encourage candidates from all backgrounds to apply. Raptive is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

<br>

2024-01-22

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Speed

Speed

We often find ourselves in a conflict between speed and perfection. There is risk in launching products and features. Calculated risk taking is extremely valuable at our stage.
Professional Growth

Professional Growth

One of the best things about working at a startup is that everyone can do many things.

One of the worst things about working at a startup is that everyone can do many things.

Everyone on the team is an expert at something(s). When working at a startup it is important for us all to recognize that everyone who is working with us is here to be more.
Autonomy

Autonomy

'Remote first' means we are capable & properly enabled to self-direct our work.
Communication

Communication

Communication is key to everything.
Trust & Respect

Trust & Respect

Trust and respect together will help us create a cohesive and friendly work environment. Being a small team, we also recognize that everyone is a leader. Some of us will lead many tasks, some will lead whole projects.
Build the Robot

Build the Robot

"If I see repetitive tasks, I find tools, process, or code that can help us grow efficiently." vs. "I keep doing things the way they've always been done because it's familiar."
Empathy over Ego

Empathy over Ego

“I work with others to build on great ideas." vs. “I work alone because my ideas are the best.”
Grow Through Feedback

Grow Through Feedback

“When I hear feedback, I improve with it.” vs. “When I hear feedback, I disengage.”
Default to Transparency

Default to Transparency

"I share my work with my peers early and often so we can course-correct quickly." over "I share my masterpiece at the end in a big grand reveal."
Default to Action

Default to Action

“When I see a problem, I take action.” over “When I see a problem, I ignore it because it's someone else's job.”
Simplicity

Simplicity

Making It Easy For Everyone To Understand And Do
Integrity

Integrity

Doing The Right Thing And Matching Our Words With Our Actions
Grit

Grit

Having the courage to commit and persevere
Openness

Openness

Being willing to share information, understand someone else's perspective, and consider new possibilities
Camaraderie

Camaraderie

Working Together Towards A Higher Purpose
The Journey Fulfills Us

The Journey Fulfills Us

While we seek to find fulfillment through our work, we also know that this work is just part of our lives. We seek to find a balance so that we can enjoy life day by day, accomplishing goals and great things together along the way, but not at the expense of our overall happiness and enjoyment. We work with talented and fascinating people with a voracious curiosity to learn from one another. Take the time to appreciate one another, celebrate our accomplishments, and find enjoyment in the opportunity to work together. In the end, the journey is where we will have spent our time together – not the destination. The journey is an end in itself.
Respect Elevates Us

Respect Elevates Us

It’s a great thing to work with people you respect. It’s a great thing to be respected. We try to find and encourage the best in one another, while accepting our differences, and respecting individuality. We seek to produce work that perpetuates and amplifies this respect. When we respect one another, we can collaborate better, trusting that the care and efforts we have put into our work will be appreciated. We trust and have faith in the intent and capabilities of one another. We recognize that our unique perspectives and skills make our products and services more robust. Our diversity makes us stronger. Our deep respect for one another sets a standard and drives us. Empower one another. Appreciate one another.
Hard Work Differentiates Us

Hard Work Differentiates Us

We strive to accomplish tremendous things. While we are always seeking better ways of working, we also acknowledge that, most often, great accomplishments require a great amount of work. Our accomplishments give us confidence and encouragement to accomplish more. We expect our work to speak for itself, showing our clients and those around us how capable and driven we can be when the work requires it. In addition to working hard, we also seek to work smart, finding and reducing barriers for ourselves and our clients. Our persistence and our ability to identify and focus on what matters is what truly differentiates us. We support one another and understand that it’s the sum of our collective work that truly matters.
Learning Inspires Us

Learning Inspires Us

For many people, learning is a means to an end. For us, learning is a goal in itself. We are constantly striving for better. Better ways to create. Better ways to connect. Better ways to be fulfilled. We identify and admit what we don’t know as an opportunity to learn from one another. We open ourselves to new ideas and information. We endeavor to share our knowledge and experience with one another so that we can grow both individually and as a collective. Be curious. Be vulnerable. Find empathy. Seek understanding.
Abby WisbachAbby Wisbach

Abby Wisbach

Abby Wisbach

Principal Recruiter

Adam SteinharterAdam Steinharter

Adam Steinharter

Adam Steinharter

Senior Director of Talent Acquisition

Aimee MenneAimee Menne

Aimee Menne

Aimee Menne

VP, Technical Success

Alex BeckAlex Beck

Alex Beck

Alex Beck

Recruiting Manager

Alexa Shanahan Alexa Shanahan

Alexa Shanahan

Alexa Shanahan

Global Recruiting Leader

Anisha MatharuAnisha Matharu

Anisha Matharu

Anisha Matharu

Senior Designer

Ari GettAri Gett

Ari Gett

Ari Gett

Head of People Ops

Auriel OatesAuriel Oates

Auriel Oates

Auriel Oates

Talent Sourcer

Azul GarzaAzul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Azul Garza Azul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Azul Garza Azul Garza

Azul Garza

Azul Garza

CTO and Co-Founder

Bernadette LagmanBernadette Lagman

Bernadette Lagman

Bernadette Lagman

Senior Technical Recruiter

Beth PerilloBeth Perillo

Beth Perillo

Beth Perillo

People Team Senior Manager

Carly JonesCarly Jones

Carly Jones

Carly Jones

Head of People & Talent

Caro GriffinCaro Griffin

Caro Griffin

Caro Griffin

General Manager

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Cristian ChallúCristian Challú

Cristian Challú

Cristian Challú

CDO & Co-Founder

Erika Rice ScherpelzErika Rice Scherpelz

Erika Rice Scherpelz

Erika Rice Scherpelz

Head of Engineering

Gevorg HovsepyanGevorg Hovsepyan

Gevorg Hovsepyan

Gevorg Hovsepyan

Head of Product (and Hiring Manager!)

Jen KlaprothJen Klaproth

Jen Klaproth

Jen Klaproth

People Partner

Jillian HeislerJillian Heisler

Jillian Heisler

Jillian Heisler

Office Manager

Jordan ZamirJordan Zamir

Jordan Zamir

Jordan Zamir

co-founder

Kathlyn LilesKathlyn Liles

Kathlyn Liles

Kathlyn Liles

Product Specialist

Kelli SmithKelli Smith

Kelli Smith

Kelli Smith

Lead Partner Success Manager

Kelly JamisonKelly Jamison

Kelly Jamison

Kelly Jamison

Hiring Services Specialist & Career Coach

Kelsey HershKelsey Hersh

Kelsey Hersh

Kelsey Hersh

Director of Recruiting

Kim WilkesKim Wilkes

Kim Wilkes

Kim Wilkes

Senior Manager, Talent Attraction

Lillian ChouLillian Chou

Lillian Chou

Lillian Chou

co-founder

Marcy CampbellMarcy Campbell

Marcy Campbell

Marcy Campbell

Chief Revenue Officer

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Max MergenthalerMax Mergenthaler

Max Mergenthaler

Max Mergenthaler

CEO and Co-Founder

Megan BarbierMegan Barbier

Megan Barbier

Megan Barbier

Chief Human Resources Officer

Melinda NagaranMelinda Nagaran

Melinda Nagaran

Melinda Nagaran

Talent Experience Specialist

Mike BabineauMike Babineau

Mike Babineau

Mike Babineau

ceo/co-founder

Natalie MirandaNatalie Miranda

Natalie Miranda

Natalie Miranda

Vice President of Customer Success

Param GhangasParam Ghangas

Param Ghangas

Param Ghangas

Director, Data Services

Patrick EatonPatrick Eaton

Patrick Eaton

Patrick Eaton

Engineering Manager (and Hiring Manager!)

Quinn SlackQuinn Slack

Quinn Slack

Quinn Slack

CEO & Co-founder

Samantha ElgeldaSamantha Elgelda

Samantha Elgelda

Samantha Elgelda

Technical Recruiter

Sharon KeatingSharon Keating

Sharon Keating

Sharon Keating

VP of Sales

Sonia LalwaniSonia Lalwani

Sonia Lalwani

Sonia Lalwani

Director, Engineering - Internal Tools

Steve LucasSteve Lucas

Steve Lucas

Steve Lucas

Chief Executive Officer

Tae HassounTae Hassoun

Tae Hassoun

Tae Hassoun

Software Engineer

Tanner ClarkeTanner Clarke

Tanner Clarke

Tanner Clarke

Senior People Partner

Wendy SacuzzoWendy Sacuzzo

Wendy Sacuzzo

Wendy Sacuzzo

Head of Career Services + Community

Yabing WangYabing Wang

Yabing Wang

Yabing Wang

Vice President, Information Security

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