Account Manager
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.
What you'll do
- Partner with AE to support shared book of business
- Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
- Complete post-sale onboarding for new dealerships and dealership personnel
- Be data driven in quantifying value of our service to dealers and identifying opportunities for growth and improved results.
- Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
- When appropriate, work with customer to follow-up on technical, billing, and content issues
- Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product and Engineering) to convey key issues and promote new insights within the CarGurus organization
- Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership
In summary, Account Managers provide ongoing support to improve the overall level of client happiness and minimize customer churn. To ensure the best customer experience, and in turn an increase in product adoption, stickiness, and revenue per dealer, AM collaborates closely with their AE counterparts to build a detailed spectrum of CarGurus engagement for any customer. From initial onboarding through steady-state proactive and strategic consultation, an AM serves as the consultative face of CarGurus and trusted advisor to customers throughout the partnership lifecycle.
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.
What you'll do
- Partner with AE to support shared book of business
- Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
- Complete post-sale onboarding for new dealerships and dealership personnel
- Be data driven in quantifying value of our service to dealers and identifying opportunities for growth and improved results.
- Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
- When appropriate, work with customer to follow-up on technical, billing, and content issues
- Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product and Engineering) to convey key issues and promote new insights within the CarGurus organization
- Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership
In summary, Account Managers provide ongoing support to improve the overall level of client happiness and minimize customer churn. To ensure the best customer experience, and in turn an increase in product adoption, stickiness, and revenue per dealer, AM collaborates closely with their AE counterparts to build a detailed spectrum of CarGurus engagement for any customer. From initial onboarding through steady-state proactive and strategic consultation, an AM serves as the consultative face of CarGurus and trusted advisor to customers throughout the partnership lifecycle.
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
