Manager, Product Content - Technical Writing (Hybrid- Bangalore)

We’re looking for a Manager, Technical Writing, to join the Product Content team in Bangalore, India.. This is a player-coach role and your skills and enthusiasm for leading a high-performing team are as important as your editing and writing skills. You come with experience in Developer documentation and have written for Saas, cloud applications, Integration as a Service (iPaaS), intelligence, and/or other technical domains. 

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You’ll be working closely with Quality Engineers, Developers, Engineering Managers, and Product Managers. This role is a new addition to our team, and plays a critical part in positioning the Content discipline to scale in proportion to the increasing demands for its work product. The role reports to the Director of Product Content.

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Responsibilities

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• Lead, manage, and mentor a team of Technical Writers specializing in Developer Documentation. Set goals, priorities, timelines, and metrics.
• Edit Release Notes & help articles for the monthly release.
• Coach & work with the team to improve the quality of content: clarity, conciseness, plain language, minimalism, content strategy, information architecture, and flow.
• Partner with Product, Engineering, and other cross-functional leaders to establish priorities, developer content strategy, and communicate regular updates.
• Plan, drive, & track strategic team initiatives.
• Provide clear, timely, and direct feedback to peers, directs, and your leaders — Radical Candor is our team’s feedback framework.

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• Address customer feedback and contribute to internal process documentation and best practices
• Close gaps in processes and workflows to make them effective and efficient.

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To be successful in this role, you'll need:

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• Demonstrated experience in technical/developer documentation, writing, proofreading, and developmental editing.
• A minimum of 2 years of people management experience: you have examples to share of leading with compassion and effectively managing and coaching reports with measurable results.
• Experience transforming dense technical topics into engaging, informative, and interesting educational materials.
• Knowledge of, if not experience with, writing API documentation and/or SDKs.
• Experience working in a docs-as-code workflow using markdown & git.
• Ability to plan, prioritize, track, and deliver content.
• Ability to translate complex technical concepts into user-friendly content.
• Demonstrated ability to innovate and modernize content and its delivery through the evaluation of metrics.
• A growth mindset: you're eager to learn — from your mistakes, and from others, and you believe that new skills and talent can be developed.

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