Senior Product Manager, Risk
Justworks is a technology company that levels the playing field for all small
businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.
Job Description
Who You Are
-----------
Our Product team is hiring a Senior Product Manager to own our fraud prevention and risk mitigation platforms. You’ll define the vision and strategy across our Risk and Fraud programs, enabling our business to identify bad actors and reduce losses while helping our customers identify and mitigate risk. You’ll be essential to building the capabilities that ensure the safety of Justworks and our customers.
As a Senior Product Manager, you will be a product leader on a mission-critical team and work closely with various stakeholders across the business to ensure that we are enabling the Fraud and Risk teams to scale their operations. We’re looking for people that have a passion for solving real-world problems and the strong product fundamentals needed to solve them.
What You Will Work On
---------------------
- Design products, services, and APIs that power fraud prevention and risk mitigation for Justworks and its customers
- Work collaboratively with engineers, product designers, fellow product managers, fraud operations and other stakeholders to bring new products and features to our customers
- Channel empathy for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
- Gather requirements from internal and external stakeholders and available data - including Voice of Customer data, external market data, and existing Justworks data
- Partner with and lead cross-functional teams like Design, Engineering, Sales, Operations, etc. to set product vision and strategy
- Define and socialize the roadmap of your product area through deep research and understanding of business goals
- Create specifications and testing plans, identify and mitigate potential risks, holding our work to high quality standards
- Bring your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation and validation
- Go deep into both technical huddles with engineers and strategic discussions with leadership
- Manage competing priorities with consistency and transparency; continuously prioritize needs of customers and internal stakeholders, and reassess as needed
- Create metrics and goals around feature launches, measuring success post-launch and iterating
- Perform other related duties as assigned.
How You’ll Do It
----------------
As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Customer focus - builds strong customer relationships and delivers customer-centric solutions.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Results-driven - consistently achieves results, even under difficult circumstances.Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
--------------
- Minimum of 5 years of software product management experience, with demonstrated wins
- Experience building Fraud, KYC/KYB, or Risk products or products in other highly regulated, complex spaces is a plus!
- Demonstrated ability to learn new complex, domains quickly
- You have a product mindset and track record of managing a prioritized roadmap
- You have experience with writing product requirements; building and prioritizing backlogs.
- Exceptional written and verbal communication skills, with an aptitude for storytelling
- Agile methodology knowledge and experience
- General acumen with analytics and data tools & concepts (SQL, Business Intelligence Tools, A/B testing, etc)
The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.
#LI-AQ1
Who You Are
Our Product team is hiring a Senior Product Manager to own our fraud prevention and risk mitigation platforms. You’ll define the vision and strategy across our Risk and Fraud programs, enabling our business to identify bad actors and reduce losses while helping our customers identify and mitigate risk. You’ll be essential to building the capabilities that ensure the safety of Justworks and our customers.
As a Senior Product Manager, you will be a product leader on a mission-critical team and work closely with various stakeholders across the business to ensure that we are enabling the Fraud and Risk teams to scale their operations. We’re looking for people that have a passion for solving real-world problems and the strong product fundamentals needed to solve them.
What You Will Work On
- Design products, services, and APIs that power fraud prevention and risk mitigation for Justworks and its customers
- Work collaboratively with engineers, product designers, fellow product managers, fraud operations and other stakeholders to bring new products and features to our customers
- Channel empathy for our internal stakeholders to create better user experiences with an eye towards making workflows easier and more efficient
- Gather requirements from internal and external stakeholders and available data - including Voice of Customer data, external market data, and existing Justworks data
- Partner with and lead cross-functional teams like Design, Engineering, Sales, Operations, etc. to set product vision and strategy
- Define and socialize the roadmap of your product area through deep research and understanding of business goals
- Create specifications and testing plans, identify and mitigate potential risks, holding our work to high quality standards
- Bring your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation and validation
- Go deep into both technical huddles with engineers and strategic discussions with leadership
- Manage competing priorities with consistency and transparency; continuously prioritize needs of customers and internal stakeholders, and reassess as needed
- Create metrics and goals around feature launches, measuring success post-launch and iterating
- Perform other related duties as assigned.
How You’ll Do It
As a Senior Product Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
Customer focus - builds strong customer relationships and delivers customer-centric solutions.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Results-driven - consistently achieves results, even under difficult circumstances.Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Minimum of 5 years of software product management experience, with demonstrated wins
- Experience building Fraud, KYC/KYB, or Risk products or products in other highly regulated, complex spaces is a plus!
- Demonstrated ability to learn new complex, domains quickly
- You have a product mindset and track record of managing a prioritized roadmap
- You have experience with writing product requirements; building and prioritizing backlogs.
- Exceptional written and verbal communication skills, with an aptitude for storytelling
- Agile methodology knowledge and experience
- General acumen with analytics and data tools & concepts (SQL, Business Intelligence Tools, A/B testing, etc)
The base wage range for this position based in our New York City Office is targeted at $165,000.00 to $181,500.00 per year.
#LI-AQ1
