Senior Product Specialist
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
As a core member of the team, this individual will be responsible for onboarding our Sell My Car product, collaborating with cross functional stakeholders such as CarOffer, internal teams and dealer clientele. This individual will ensure the dealer is set up for success post sale with their extensive dealership knowledge and training of the product
They will be supporting the sales organization to help reduce churn, providing feedback and enhancement to our product teams, ensuring our sales and service has the right tools to set up their dealers for success post 30 days, while also educating dealers on the quality of leads while on this product.
Who you are
- Onboard product features live with dealers via phone/video as well as providing resources and guidance to achieve success on the product
- Be a feedback loop for external and internal stakeholders
- Accountable for ongoing product retention via performance management, escalation and ongoing training/usage
- Troubleshoot and coordinate with internal and external inquiries
- Have a strong engagement with product and commercial teams for product improvements
- Drive projects to continuously improve process and product adoption
- Deeper knowledge of product-adjacent topics creating a higher level of dealer consultation and support
- Will have strong presentation skills
- Ability to navigate multiple contacts within a dealership as needed
- Be able to collaborate with CarOffer for product configuration and activation
- Engage with L3, Metro and National accounts
What you'll bring
- Dealership experience highly encouraged
- Account relationship experience ( account management, customer service)
- Detail oriented
- Organized
- Thorough communicator
- Works well in a fast past environment, without letting their work suffer
Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
As a core member of the team, this individual will be responsible for onboarding our Sell My Car product, collaborating with cross functional stakeholders such as CarOffer, internal teams and dealer clientele. This individual will ensure the dealer is set up for success post sale with their extensive dealership knowledge and training of the product
They will be supporting the sales organization to help reduce churn, providing feedback and enhancement to our product teams, ensuring our sales and service has the right tools to set up their dealers for success post 30 days, while also educating dealers on the quality of leads while on this product.
Who you are
- Onboard product features live with dealers via phone/video as well as providing resources and guidance to achieve success on the product
- Be a feedback loop for external and internal stakeholders
- Accountable for ongoing product retention via performance management, escalation and ongoing training/usage
- Troubleshoot and coordinate with internal and external inquiries
- Have a strong engagement with product and commercial teams for product improvements
- Drive projects to continuously improve process and product adoption
- Deeper knowledge of product-adjacent topics creating a higher level of dealer consultation and support
- Will have strong presentation skills
- Ability to navigate multiple contacts within a dealership as needed
- Be able to collaborate with CarOffer for product configuration and activation
- Engage with L3, Metro and National accounts
What you'll bring
- Dealership experience highly encouraged
- Account relationship experience ( account management, customer service)
- Detail oriented
- Organized
- Thorough communicator
- Works well in a fast past environment, without letting their work suffer
Working at CarGurus
We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid
