Posted on 
Jun 6, 2024

Senior Product Specialist

Cambridge
Mid-Senior ICs
Product
CarGurus
CarGurus
CarGurus
Public
1001-5000
E-Commerce

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car.

Job Description

Role overview

As a core member of the team, this individual will be responsible for onboarding our Sell My Car product, collaborating with cross functional stakeholders such as CarOffer, internal teams and dealer clientele. This individual will ensure the dealer is set up for success post sale with their extensive dealership knowledge and training of the product

They will be supporting the sales organization to help reduce churn, providing feedback and enhancement to our product teams, ensuring our sales and service has the right tools to set up their dealers for success post 30 days, while also educating dealers on the quality of leads while on this product. 

Who you are

  • Onboard product features live with dealers via phone/video as well as providing resources and guidance to achieve success on the product
  • Be a feedback loop for external and internal stakeholders
  • Accountable for ongoing product retention via performance management, escalation and ongoing training/usage
  • Troubleshoot and coordinate with internal and external inquiries
  • Have a strong engagement with product and commercial teams for product improvements
  • Drive projects to continuously improve process and product adoption
  • Deeper knowledge of product-adjacent topics creating a higher level of dealer consultation and support
  • Will have strong presentation skills
  • Ability to navigate multiple contacts within a dealership as needed
  • Be able to collaborate with CarOffer for product configuration and activation
  • Engage with L3, Metro and National accounts

What you'll bring

  • Dealership experience highly encouraged
  • Account relationship experience ( account management, customer service)
  • Detail oriented
  • Organized
  • Thorough communicator
  • Works well in a fast past environment, without letting their work suffer

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

As a core member of the team, this individual will be responsible for onboarding our Sell My Car product, collaborating with cross functional stakeholders such as CarOffer, internal teams and dealer clientele. This individual will ensure the dealer is set up for success post sale with their extensive dealership knowledge and training of the product

They will be supporting the sales organization to help reduce churn, providing feedback and enhancement to our product teams, ensuring our sales and service has the right tools to set up their dealers for success post 30 days, while also educating dealers on the quality of leads while on this product. 

Who you are

  • Onboard product features live with dealers via phone/video as well as providing resources and guidance to achieve success on the product
  • Be a feedback loop for external and internal stakeholders
  • Accountable for ongoing product retention via performance management, escalation and ongoing training/usage
  • Troubleshoot and coordinate with internal and external inquiries 
  • Have a strong engagement with product and commercial teams for product improvements
  • Drive projects to continuously improve process and product adoption
  • Deeper knowledge of product-adjacent topics creating a higher level of dealer consultation and support
  • Will have strong presentation skills
  • Ability to navigate multiple contacts within a dealership as needed
  • Be able to collaborate with CarOffer for product configuration and activation
  • Engage with L3, Metro and National accounts

What you'll bring

  • Dealership experience highly encouraged 
  • Account relationship experience ( account management, customer service)
  • Detail oriented
  • Organized
  • Thorough communicator
  • Works well in a fast past environment, without letting their work suffer 

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Receive Tech Ladies'
newest jobs in your inbox,
every week.

Join Tech Ladies for full-access to the job board, member-only events, and more!

If you're already a member, we haven't forgotten you. We promise. It's a new system. If you fill out the form once, it'll remember you going forward. Apologies for the inconvenience.

Cambridge
Cambridge
No items found.
Product
Product
In-Person
In-Person